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HCL Infosystems Ltd. Investor Presentation

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  • 1. HCL Infosystems Ltd. Investor Presentation
  • 2. Index
    • HCL Infosystems - An Overview
    • Corporate Governance
    • Key Partnerships
    • HCL Infosystems- Information Processing
    • HCL’s Production Facilities
    • HCL Direct Support Infrastructure
    • HCL Infinet
    • Financials
  • 3. HCL Infosystems
    • Pioneers for the past 26 years in the IT space
    • A Home-grown IT Powerhouse
    • Leadership through Information Enabling
    Our Key Strengths
    • Relationships
    • Technology
    • Reach
    • Best support in the industry
  • 4.
    • Stakeholders,
    • Employees,
    • Business Partners &
    • Principals
    • give us a unique edge
    • Relationships that have thrived for over two decades
    Our Strong Relationships with
  • 5.
    • -giving the right technology at the right time
    • -having the ability to service & support technology
    • -having the domain knowledge of understanding a host of diverse technologies and the ability to put together a solution using a multitude of technologies
    We leverage Technology for leadership advantage by -
  • 6. -Pan-Indian footprint of sales, service, support & storage locations ensures fastest addressal of our customers’ requirements -Gives us a unique strategic differentiation -Gives us the ability of “fastest time-to-market” -Helps us track ever-changing consumer needs & expectations Reach
  • 7. Key Partnerships
  • 8. Management Depth
    • HCL Infosystems -
    • is led by practical leaders who have seen all aspects of business
    • Has a management team that has seen business cycles from close quarters
    • Has a team for which Technology is a familiar area
    • Has leaders that have risen from ranks
      • leading to solid in-depth functional know-how and mature thinking capability
    • Has a team that still imbibes the basic HCL spirit - that of pride & passion
  • 9. CORPORATE GOVERNANCE
    • At HCL Infosystems corporate governance has been a long-standing policy to promote openness in policies and action, empowerment for decision-making and a framework for effective management control.
    • “ Endeavor to maximise economic value and stakeholders wealth” is the edifice on which the Corporate Governance initiative of HCL Infosystems Ltd. is built. The essence of Corporate Governance influenced its voluntary adoption proactively ahead of mandatory implementation.
  • 10. CORPORATE GOVERNANCE COMPOSITION OF BOARD Engineer from BMS College of Engineering, Bangalore and a graduate of International Management Program from University of Hawaii, with 25 years experience. Associated with HCL since 1980 after a brief stint of 2 1/2 years with Fujitsu Ltd. Japan. Executive Director Mr.Ravi Thumboochetty Engineer from Trichur Government Engineering College, having over 38 years of experience. Associated with HCL since 1983. Currently overseeing the domestic operations of the Company. Executive Director Mr.T.S.Purushothaman Graduate in Commerce from Calcutta University. Has more than 29 years of experience in the electronic industry. Promoter and non-executive Director Mr.D.S.Puri A graduate in Electronics and Telecommunication, Mr.Chowdhry has over 30 years of experience in the IT industry in India and abroad. Promoter and Executive Director Mr.Ajai Chowdhry Brief Background Category Name
  • 11. CORPORATE GOVERNANCE COMPOSITION OF BOARD (Contd…) A management graduate from Jamnalal Bajaj Institute with over 22 years of experience in HR Consulting. Independent, non-executive Ms.Anita Ramachandran Graduate from Emmanuel College, Cambridge (U.K). He held various positions with the U.P.Govt. and Govt. of India including Chief Secretary, UP Govt. and Secretary to the Govt.of India. Independent, non-executive Mr.R.P.Khosla A Chartered Accountant, with rich experience in the areas of Corporate Strategy, Project Studies, Diversification Studies and Govt.Policy/Legislation’s impact on business. Independent, non-executive Mr.E.A.Kshirsagar A Chartered Accountant with vast experience in the area of Finance. Independent, non-executive Mr.S.Bhattacharya Brief Background Category Name
  • 12. CORPORATE GOVERNANCE BOARD COMMITTEES August 1998 Customer Satisfaction CONSTITUTED IN COMMITTEES August 1998 Key Result Area February 2000 Shareholders/Investors Grievance August 1998 Employee Compensation & Satisfaction August 1998 Accounts & Audit
  • 13. HCL Infosystems “ ITs our World ” Focusing on Indian IT, Communication & Imaging Products & Services opportunity (estimated size Rs. 32,000 crores)
  • 14. Continuous Range of Products & Services Offering Mobile Phone Products & Services Solutions Internet Access pack (Retail) PC Servers MFD Laptop Copier High-end Projects Rs. 250 AMC FM Networking Services BOT Rs. Multi crore
  • 15. Opportunity India Hardware & Related Services
    • PCs Rs 8637Cr
    • Laptops Rs. 567 Cr
    • Servers Rs. 1444 Cr
    • Workstations Rs. 101 Cr
    • Peripherals Rs. 2533 Cr
    • Networking Rs 2520 Cr
    • Storage Rs. 993 Cr
    • Total Hardware Products Rs. 16795 Cr
    • Packaged Software Rs. 2732 Cr
    • IT Services Rs. 6504 Cr
    • Other Rs. 2732 Cr
    • Total IT Hardware & Related Services Rs 28,763 Cr.
    • Source : IDC India , (Expected Market FY 0203)
  • 16. Opportunity Communication , Imaging & Networking Services Market ( Addressable by HCL Infosystems)
    • Telecom Products Rs. 1400 Cr
    • ISP & Networking Services Rs .1124 Cr
    • Imaging Products Rs. 310 Cr
    • Related Services Rs. 200 Cr
    • Other Services ( ITES support) Rs. 200 Cr
    • Total Rs. 3234 Cr
    *Internal estimates of market size
  • 17. Leadership through Information Enabling
    • Video Conferencing
    • MFDs
    • Mass Mailing Solution
    • Switches
    • PBXs
    • Call Centre Products
    • Digital Copiers
    • VoIP Equipment
    • Mobile Phones
    • ISP Packs
          • Tablet PCs
        • High End Servers
        • Laptops
      • Servers & workstations
      • PCs
    • Speech Recognition S/w
    • Networking Equipment
    • Storage Solutions
    • AMC
    • FM Services
    • Network Mgmt Services
    • BOT Based Services
    • Multi-location Project Services
        • Network Security Services
    • Multi Vendor Support
    • Bandwidth
    • VPN
    • Call Center Consulting
    • FM for Call Centers
    • Value-added Network Services
    HCL Infosystems Limited Information Processing Voice & Data Integration
  • 18. Retail Call Centers
    • VoIP Equipment
    • Internet Access Packs
    • Mobile
    • Phones
    • Bandwidth
    • Call Center Consulting
    • Network Intgn/FM/System Intg .
    • VPN
    • Network Solution
    • VoIP Services
    • Imaging
    • Mobile Phones
    • Projectors
    • Mailing Solution
    • Telecom Equipment
    Enterprise Customer Exploiting Synergies of Leadership - Voice & Data Integration Office Automation HCL Infinet
  • 19. HCL Infosystems Ltd Information Processing
  • 20. ENTERPRISE Small Business HOME
    • Beanstalk - India’s first Home PC
    • EzeeBee - HCL’s Low
    • Cost PC
    • BusyBee - India’s First Desktop (‘86)
    HCL’s Offerings in Info-Processing Products
    • NetManager - Intel Servers
    • Toshiba - LapTops
    • Toshiba - Handheld PCs
    • Toshiba - Tablet PCs
    • Infiniti PCs - India’s
    • Largest installed PC
    • Global Line - Intel Servers for Enterprise applications
    • SUN Servers & Workstations
    • Networking Products
    • Information Kiosks
  • 21. THE ECONOMIC TIMES - 11 DEC ‘02 Desktop Computers
  • 22. Desktop Computers
    • Enterprise PCs - Infiniti
      • Largest installed base in the Country
      • Always pioneers in giving Cutting Edge Technology
      • Best Value for Money Brand
      • Serving all Enterprise domains
      • Consistently dominating Indian Commercial Desktop Market
      • Strong presence in verticals like Government, Banking & Finance
    • Consumer PCs
      • Market Segments Products/Brands Software Platform
      • Premium Home Beanstalk Microsoft WindowsXP
      • Value for Money EzeeBee Open Source
      • Small Business Busybee Windows/Open Source
  • 23. Servers
    • Global Line
      • Intel Architecture based
      • For the multi-platform , multi-use , rugged versatile servers
      • Installed in leading enterprises from various sectors
      • Share a special relationship with Intel
        • Headstart in New Products (P4 based Server)
        • Intel Solution Centre
  • 24. - A Partnership that leverages HCL Infosystems’ SI & Support expertise for solutions in SAP , e-governance solutions, Telecom & Core Banking -Helping us serve better in verticals like Telecom, Finance, Government, Manufacturing & Education A Complementing Relationship
  • 25. Mobile Computing Products
    • Marketing, Sales, Distribution and Support of Toshiba Notebook Computer, Pocket PC and Tablet PC
    • Market Segment
      • Originally: Global & Indian corporates
      • Enhanced Focus: SOHO, SME, Higher Education, Corporates, PSU and Government
    • Market Share - 18.5 percent (source IDC; Q3 ‘02)
  • 26. HCL: Production Facilities
    • State-of-the-art manufacturing facilities include :
      • ISO 9001 and ISO 14001 certified facilities at Pondicherry ;
      • 4 facilities for Peripheral manufacturing , 2 each at Chennai & Pondicherry
  • 27. Pondicherry Manufacturing Facilities
      • Three hours from Air & Sea Port
      • Sales Tax exemptions
      • Income Tax exemptions
      • Disciplined work force
      • Proximity to vendors
      • Established outward transportation network
      • Running since 1995
      • Local vendor development & localization engineering capability
  • 28. HCL Labs R & D Facility at Pondicherry A technically sound team having focus on Management software, a range of solutions, New Technologies, Testing and Benchmarking a wide range of Hardware & Software products
  • 29. HCL Labs
    • Some recent achievements
    • PIDR (Platform Independent Disaster Recovery)
    • ASR, Raid Manager for non-safte cages
    • Release & Certification of fibre channel products under clustering environment
    • Automatic back-up of Hard Disk on pre-failure alert
    • Desktop Management Software
    • Server Management Software (Remote Manager & Asset Tracker)
    • Linux Management Software
    • Successful benchmarking for NIC, DACNET, CPT
  • 30.
    • HCL Support - Unmatched Direct Support Infrastructure
    Test & Repair: 26 +
    • Established Automated Call management Systems
    • Largest pool of IT trained manpower capable of providing multi-vendor , multi-product support in 162 locations
    • Support base of 6000 + Servers & 400,000 + desktops
    162 service locations staffed by 1600 + engineers IRC +RRC : 6 + Spare Points : 162 Training Centre : 1 64 + seater residential
  • 31. Facilities Management (FM)
    • Entire range of FM services including
      • Onsite support, System Administration, Desktop Management, E-mail Management
      • Rollout, Relocation, Migration and Education Services
      • Capability to address Multi-Vendor, Multi Platform Hardware, O/S, Database & Middleware
    • Networking Services
      • Network design & consulting, Deployment, Support services
      • Network Management and Audit Services
    HCL Services Bouquet -helping our customers serve their customers better
  • 32.
    • Complete Range of Security Services
    • - for Internal, Perimeter Network, Data Center
    • -Start to End services including Policy Framework Design, Solution Design, Deployment, Monitoring & Surveillance, Audit Services
    • Complete Range of Storage Services
    • -Design & Selection, Deployment, Support , Management and Audit.
    • Complete Range of Disaster Recovery Services & Solutions
  • 33. IT Products & Services * NIC * PNB *ONGC - Strong hold on Key growth verticals like Government, Banking & Finance, Education & Research -Well established SI relationship with potential repeat business (Rate Contracts) * NICSI * DGS & D * Punjab & Sind Bank Key Rate Contracts
  • 34. IT Products & Services Some Key Customers
  • 35. HCL Infinet* Communication & Imaging Products & Services *Post Statutory approvals & restructuring
  • 36. Imaging & Telecom Solutions
  • 37. Communications & Imaging Solutions to Enhance Business
    • Imaging
    Call Centre with CTI Mobility Solutions Workflow Applications Interactive Voice Response Systems Voice Data Networking
  • 38. HCL Office Automation Solutions
    • First to launch paper Copiers in India (1981)
    • First to launch Digital Duplicators in India (1988)
    • First to launch EPABX Systems in India (1989)
    • Over 28,000 customers
  • 39. Imaging Product Offerings
    • Toshiba : Copiers & MFDs
        • Range of Analog , Digital and Color Copiers and MFDs for all segments
    • Infocus and Toshiba : Multimedia Projectors
        • Ultra Portable , Fixed and Conference Room models
    • Duplo : Digital Duplicators
        • High speed printing solutions and Finishing equipment
    • Pitney Bowes : Mailing systems
        • High speed mailing , inserting and franking equipment
  • 40. Telecom Offerings
    • Nokia
        • All ranges of Nokia GSM Cellular Phones
    • Ericsson
        • PBX,KTS,DECT Cordless,Call Centre,IP Telephony,WLAN,Unified Messaging
    • Mediasoft
        • IVR systems
    • Onyx
        • CRM Solutions
  • 41.
    • Cellular subscribers in country : 10 mn
    • Growth experienced in 2001 - 2002 : 80 %
    • HCL Infosystems is Nokia’s largest distributor in the country
      • Sound market understanding
      • Over 6000 dealers
      • Over 35 Stockists and Redistributors
      • Over 60 Support centres
    • HCL - Nokia relationship is now 6 years old and growing
    Nokia Phones Riding the Telecom explosion
  • 42. Solution Offerings
    • Business Areas:
    • Facilitating incorporation of Tele Solutions in the existing Process
      • Voice, Data & Wireless Networks
      • Migration of Back office work
    • Telecom Solutions as a replacement of existing Process
      • Call Centers including Automated call Handling
      • CTI, IVR
  • 43. Servicing the ITES Opportunity
    • India slated to ride high on ITES boom
    • Projected size by 2008 : USD 17 billion (NASSCOM-McKinsey)
    • Growth in 2001 - 2002 : 73%
    • HCL to provide Single Window Provision of services
        • Application Development and System Integration
        • Consultancy & Project Management
        • Recruitment & Training
        • Facility Management
        • Outsourcing of Operations and Processes
  • 44.
    • UC Wireless - Wireless Internet Product Applications
    • Wireless Internet access
    • Interconnection of private LANs
    • Wireless ( fractional ) T1 for data
    • Wireless backhaul for voice networks ( including cellular/PC)
    • Remote Video Monitoring
    • System Control and Data Acquisition (SCADA)
    Business Communication Solutions
  • 45. Communication and Imaging Business
    • Some Key Customers
      • BHEL
      • Income Tex Deptt.
      • Karnataka Police
      • Rajasthan Police
      • IIT Kanpur
      • Convergys Services ……..
    • Some Key Rate Contracts with
      • DGS & D
      • NCCF
  • 46.
    • Facilitate/ provide technology through their collaborator Stratasoft USA.
    • Assist Entrepreneur to create facility.
    • Assist Entrepreneur in recruitment & training in India & overseas.
    • Technology and Process transitions
    • Carry out all system integration.
    • On going audit of the Call Center Practices
    • New Business opportunities and Rate negotiations
    • Facility Management
    • Technology Upgrades and support
    Depth and Breadth of HCL i8 Services Call Center Solutions HCL’s i8 Initiatives
  • 47. I 8 HCL/ SCMS HCL/ GES HCL/ Industele HCL/ Bizibi HCL/ Convergence HCL/ Dial M HCL/ Srimata HCL/ MPL Knowledge Credentials: Providing Legal consulting,Creation of facilities & Infrastructure,Process consulting and training,providing customer access from day one technical facility management < in 12 Months
  • 48. The Infinet Network - the vehicle for service delivery
  • 49. Managed Hosting Applications Hosting Services Road Map CPE-based services Network based services Access & Transport Co-location Personalized Content Delivery TIME 2002 Managed Firewalls Network based IP/FR VPNs VoIP
  • 50. HCL InfiNet - Revenue Streams -xSP
    • Networking (NSP)
      • Virtual Private networks (Internet, Intranet & Extranet)
      • Consumer - SOHO - SME space
    • Application Service Provision (ASP)
      • Messaging Solutions (Mission Support)
      • Long term to evolve in enterprise space (Mission Critical)
    • Remote Support Services(RSS)
      • Managed Service Provision (IT Infra Services)
      • Managed Hosting Sevices
      • Content Delivery Services (Akamai Tie-up)
    • New Services
      • VOIP
  • 51. xSP MARKET
    • VPN and corporate services
    • Industry Growth is 65% for VPN and Internet Gateway Services and VPN hardware.
    • Current trends in adoption is hot in Manufacturing Segment, Cold in Banking & Finance and Government.
    • Average Value per deal will increase with VOICE solutions. This will compensate for drop in prices because of fewer opportunities and more players
    • Managed Services space is maturing and enterprise portal deployment will accelerate the market .
  • 52. xSP MARKET
      • Internet Access Market is consolidating among three major players - VSNL / TATA (6.5L), SIFY (6L), HCL InfiNet (2.0 L)
      • Prices have bottomed out and are steadily rising, Consumer Shift to established players is already happening
      • Bandwidth prices continue to go down .
  • 53. VoIP and Internet Telephony in India
    • Deregulated from 1 st April 2002 ,rules out foreign players playing directly in Indian market.
    • Long distance players can use VOIP technology for carrying Voice over their backbone to reduce costs. (NLDO* / ILD* players )
    • Market addressal
    • Product tie up - with Net2Phone
    • - Market Leader
            • - ~ 70% market share
            • - Comprehensive device strategy.
            • - Strategic partnership model in India
    • Marketing tie up -With Indiatimes.com
    *NLDO – National Long Distance Operators *ILD – International Long Distance
  • 54. Key Achievements
    • All India coverage through 36 locations
    • 150 + corporate customers in one year
    • Lowest cost, highly scalable network
    • 200000+ retail subscribers
    • Won the largest Networking contract in the country
    • Dominantly customers are conversions out of existing relationship corroborating our sales leverage strategy
    • Added prestigious corporates as our customers like Pepsi, LG, Electrolux, ITC to name a few
  • 55. Key Differentiatiors
    • Stayed away from high investment, low return areas like Internet Gateways and Data Centres
    • HCL Infinet’s strategy is to invest incrementally as we grow - not ahead of the curve.
    • Relatively faster cash break-even
    • Very low investments in portal and related B2C field.
    • Efficient investment in latest technology resulting in the lowest cost network in the country.
    • Leveraging on existing purchasing/integration capability to lower investments and operating cost
    • High scalability as business matures
    • Encouraging potential vis-à-vis global growth metrics
  • 56. Financial Performance
  • 57. Financial Performance
  • 58. Financial Performance
  • 59. Financial Performance – Segment Wise

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