Your SlideShare is downloading. ×
Course Catalogue No: 1016MGT
                                                            Course Title: Business Communicat...
Course Catalogue No: 1016MGT
                                                                        Course Title: Busines...
Course Catalogue No: 1016MGT
                                                             Course Title: Business Communica...
Course Catalogue No: 1016MGT
                                                                  Course Title: Business Comm...
Course Catalogue No: 1016MGT
                                                                             Course Title: Bu...
Course Catalogue No: 1016MGT
                                                                     Course Title: Business C...
Course Catalogue No: 1016MGT
                                                                  Course Title: Business Comm...
Course Catalogue No: 1016MGT
                                                                     Course Title: Business C...
Course Catalogue No: 1016MGT
                                                                  Course Title: Business Comm...
Course Catalogue No: 1016MGT
                                                                    Course Title: Business Co...
Course Catalogue No: 1016MGT
                                                                    Course Title: Business Co...
Course Catalogue No: 1016MGT
                                                          Course Title: Business Communicatio...
Upcoming SlideShare
Loading in...5
×

GRIFFITH BUSINESS SCHOOL DEPARTMENT OF MANAGEMENT

784

Published on

Published in: Technology, Business
0 Comments
0 Likes
Statistics
Notes
  • Be the first to comment

  • Be the first to like this

No Downloads
Views
Total Views
784
On Slideshare
0
From Embeds
0
Number of Embeds
0
Actions
Shares
0
Downloads
3
Comments
0
Likes
0
Embeds 0
No embeds

No notes for slide

Transcript of "GRIFFITH BUSINESS SCHOOL DEPARTMENT OF MANAGEMENT"

  1. 1. Course Catalogue No: 1016MGT Course Title: Business Communication Semester 2 2004 088/04/MGT (Revised 009/04/MGT) GRIFFITH BUSINESS SCHOOL DEPARTMENT OF MANAGEMENT Course Catalogue No: 1016MGT Course Title: Business Communication Campus/es on which Course is offered Nathan Program/s for which Course is Designed: Bachelor of Commerce Bachelor of Business Bachelor of Business Management Status of Course within Program/s or Core within the Bachelor of Commerce and Academic Plan/s Bachelor of Business and Bachelor of Business Management Credit Point Value: 10CP Year and Semester of Offer: Semester 2, 2004 Pre-requisites: Nil Prior Assumed: Nil Incompatibles: 1016OBH, 1016MMG, 1016MKT Offered: Semester 2, Night Course Convenor: Ashlea Troth Location: Building N50 Room 0.10 Tel: (07) 3875 5241 Email: A.Troth@griffith.edu.au Teaching Team: Dr Ashlea Troth, Dr Michael Sheehan Date Course Outline was last modified: July 2004 Page 1
  2. 2. Course Catalogue No: 1016MGT Course Title: Business Communication Semester 2 2004 088/04/MGT (Revised 009/04/MGT) 1. Objectives We all communicate. Communication plays a major role in all human activity. Within the business community, public and private organisations and the professions, communication is associated with the more specific activities of interacting, informing, instructing and persuading. People who possess demonstrable skills in these activities are employed, prized and promoted. If businesses are to survive in an increasingly competitive and information-oriented environment they will need trained communicators who can speak, write and interact with others efficiently, effectively and professionally. At the successful completion of this course, students are expected to be competent at conducting and critically evaluating both written and oral communication, and be able to think reflectively about their experiences. The aims of this course are to: • Introduce students to the theories, concepts and processes of communication and their application within organisational and business settings; • Develop students’ interpersonal, oral and written communication skills at individual, group and organisation levels; • Highlight for students the implications of different cultures on the communication process. 2. Interrelationship of the Course with Other Course/s and Program/s Effective communication skills are essential for successful university studies. The verbal and written communication knowledge and skills provided by this course, together with inter-personal skills, will prepare students for current and future university studies. This course will also focus on the importance of effective communication as a necessity for good business management. 3. Brief Description This course is intended to provide participants with an introduction to the concepts and principles of professional business communication and to support the development of their skills in interpersonal, spoken, written and electronically transmitted business communications. 4. Content The subject starts with the theoretical background to the communication process, then expands on the integrated themes of communication, from non-verbal, spoken and written to communication impacting teams and organisations. Week Theme/Topic Readings The communication process; Chapter 1 of text 1 Importance of communication in Further reading: business − Adler et al (1996) pages 3-30. Page 2
  3. 3. Course Catalogue No: 1016MGT Course Title: Business Communication Semester 2 2004 088/04/MGT (Revised 009/04/MGT) Chapter 17 of text 2 Work-team communication Further reading: − Wood et al (2000) pages 287-322 Thinking and writing critically in Chapters 8, 9 and 10 of text communication Further reading: 3 Librarian to demonstrate CD-ROM − Kahane & Cavender (2002), Chapters 1, databases 2, 7 Chapters 19 and 20 of text Further reading: Spoken communication 4 − McCarthy & Hatcher (1996) − Putnis & Petlin (1999) pages 185-235 The self in communication; Chapters 3 and 4 of text 5 Non-verbal communication Further reading: DeVito (2001) pages 60-76. Assertion and Listening Chapters 3 and 5 of text 6 Assessment 1 due by 4.00pm on Further reading: Monday August 30th - Adler et al. (1998) pages 206-237. Negotiation and conflict Chapters 6 and 7 of text Further reading: 7 All groups must be ready for - Fisher et al. (1991) presentation (assessment 2) in - Myers & Myers (1992) pages 267-301. tutorials Organisational communication and 8 Chapters 14 and 16 of text leadership Chapter 2 of text Inter-cultural communication in Further reading: business 9 − Gudykunst & Ting-Toomey (1988) − Kramar (2000) pages 61-72. MID SEMESTER BREAK 27 Sept 04 - 01 Oct 04 Written communication Chapter 9, 10, 11 and 12 of text 10 Further reading: Assessment 3 due by 4pm on Monday − Pearce et al (1988) pages 343-389 4th October- submit to OCAHS Communication with technology Chapter 13 of text Further reading: 11 Ewald & Burnett (1997) pages 61-97. GU Careers and Employment Service 12 Career Engagement Seminar Initiative Recap and summary; Exam 13 preparation Page 3
  4. 4. Course Catalogue No: 1016MGT Course Title: Business Communication Semester 2 2004 088/04/MGT (Revised 009/04/MGT) This course has been designed to develop students’ skills in four main areas: • Information literacy • Interpersonal communication • Written communication • Spoken communication Module Title and Content Associated tutorials Information Literacy Library research tutorial. Library tutorial demonstration, Introduction to APA Reference skills referencing Introduction to theory and skills of interpersonal communication Team work and group formation exercises, setting Importance of communication, self- ground rules. awareness (attitudes, beliefs, & Writing reflectively about interpersonal attributions). communication experiences in a group. Non-verbal communication. Peer feedback and assessment of communication. Listening and assertion, conflict Exercises fostering self-awareness, recognition resolution and negotiation. and interpretation of non-verbal communication. Inter-cultural communication issues. Exercises fostering listening and assertion skills. Work-team communication. Exercises fostering conflict and negotiation skills. Organisational communication. Electronic communication in business. Introduction to theory and skills of spoken communication Establishment and negotiation of criteria for Spoken communication: effective (group) presentations-proposals. Designing and delivering Group presentations demonstrating verbal presentations/proposals. communication skills. Using appropriate language. Making business pitch speeches - design, Audience analysis. rehearsal and delivery. Persuasive strategies. Speech communication styles. Voice. Non-verbals when speaking. Written Communication Academic writing. Thinking reflectively and writing Writing critical analyses of academic work critically. Writing reflective analyses of academic work. Documentation of presentation material. Page 4
  5. 5. Course Catalogue No: 1016MGT Course Title: Business Communication Semester 2 2004 088/04/MGT (Revised 009/04/MGT) 5. Generic Skills Development This course will place particular emphasis on the areas shaded in the model below. The Griffith Graduate Resource Directory for Generic Skills Development The Griffith Graduate Personal Professional Effectiveness Effectiveness Career & Organisational Community & Vocational Skills Membership Skills Citizenship Skills Oral Written Team Work Information Skills Communication Communication Interpersonal Self Management Adaptability & Problem Solving & Conceptual & Skills Skills Learning Skills Decision Making Analytical Skills The areas covered in the course are detailed below. 6. Flexible Learning This course is web supplemented. Each week’s lecture notes will be published on the course website. However, students should not assume that these notes are exhaustive of all of the material that will be covered in lectures. The notes published on the course website are meant simply to aid students’ comprehension in lectures. Students will also find supplementary material relating to assignments and coursework on the course website. 7. Organisation and Teaching Methods Learning in this course will be supported by lectures, tutorials, seminars and web-site. This course will consist of a 1.5 hour lecture followed by a 1.5 hour tutorial each week. Students will be encouraged to apply theory to practice and develop written, interpersonal and spoken communication skills which will be assessed. Consistent attendance is strongly recommended. Component Contact Hours Lecture 1.5 hours per week,wks 1-13 Tutorial 1.5 hours per week,wks 2-13 Page 5
  6. 6. Course Catalogue No: 1016MGT Course Title: Business Communication Semester 2 2004 088/04/MGT (Revised 009/04/MGT) 8. Assessment Item Length Weighting Due Date 1. Critical Essay 1500 words 25% Week 6 2. Group presentation 15 minutes 10% Weeks 7 - 9 in tutorials 3. Reflective Essay 1600 words 25% Week 10 4. Final examination 1.5 hours 40% End of semester examination period As assessment items are designed to examine understanding and/or application of the subject’s learning objectives, non submission of a piece of assessment will result in a failure to demonstrate mastery of these learning objectives and will incur a fail grade for the course. That is, all pieces of assessment must be submitted and a genuine effort demonstrated to complete each item. The purpose of Assessment One, critical essay, is to develop students’ use of critical thinking, their ability to formulate a clear, logical and coherent written argument, and to foster their information retrieval and literacy skills. The purpose of the Assessment Two, oral presentation, is to improve students’ spoken and interpersonal skills through applied use in this assessment. Assessment 3, reflective essay, encourages students to integrate both their theoretical knowledge of, and their actual personal experience with, interpersonal communication and team dynamics. Assessment 4, exam, assesses students’ understanding of the issues covered throughout the semester. Skill Area Critical Group Reflective Exam Essay Presentation Essay Teamwork Information Technology Interpersonal Skills Self-Mgt Skills Adaptability & Learning Skills Problem Solving & Decision Making Analytical & Conceptual Skills Written Communication Oral Communication In MGT undergraduate courses where a final examination is set, students must achieve a minimum of 40% in the final exam in order to pass the course. Assessment 1 - Critical Essay (25%) Due by 4pm Monday 30th April Write a 1500 word CRITICAL essay on ONE of the three topics listed below. Utilise at least six refereed journal articles and/or academic book chapters. No text books. Page 6
  7. 7. Course Catalogue No: 1016MGT Course Title: Business Communication Semester 2 2004 088/04/MGT (Revised 009/04/MGT) Topic 1: Discuss some possible features of cross-cultural communication in multicultural organisations. Suggest methods to overcome barriers to cross-cultural communication in a business setting. Topic 2: Discuss the communication characteristics of teams undergoing groupthink. Suggest methods to overcome the negative consequences of groupthink. Topic 3: Describe the communication characteristics of virtual teams and discuss how such teams differ from traditional face-to-face teams. Consider the implications of virtual teams for organisations. Marking Criteria Excellent Good Satisfactory Poor Argument and Content (most important) (17 marks) Essay answers question and responds to all parts of question Displays knowledge of issues in essay question and research in the area Definition of key terms and concepts Depth of research Argument is clear and develops logically Ability to compare, contrast and integrate the research literature into a coherent argument (more than description) Use of relevant examples Structure (4 marks) Correct structure of introduction, body and conclusion – Introduction clearly gives essay focus and sets out how the essay’s argument/focus will be addressed – Conclusion presents no new critical information and provides a summary of main points Clear and logical linkages between paragraphs Technical issues (4 marks) Complete and correct reference list Consistent and accurate use of citations Clear and accurate English expression (spelling, grammar, syntax) Yes No Correct word length (+ or –10%) Avoids discriminatory language Avoids slang/clichés/colloquialisms Late penalties (2.5 marks per day late) Assessment 2 - Group Presentation (10%) Due Week 7 – 9 in tutorials Students will work in groups (3 to 4 people) to deliver a 10-minute presentation. This presentation is to be in the form of a persuasive argument (i.e. students take a stance on an issue and persuade the audience about ways communication could be improved in the area). All students in the tutorial will provide a feedback checklist to the group. Each student must contribute equally to both the preparation and delivery. Page 7
  8. 8. Course Catalogue No: 1016MGT Course Title: Business Communication Semester 2 2004 088/04/MGT (Revised 009/04/MGT) Groups may choose to present on ONE of the following topics: - Assertive behaviour - Critical thinking - Groupthink in teams - Acculturation - Conflict in teams NOTE: Groups who are late or fail to turn up for their presentation will receive zero marks. Marking Criteria Marks DELIVERY 5 Marks • Minimal use of notes • Appropriate use of multimedia • Appropriate use of verbal and non-verbal communication • Audience engagement • Group cohesion ARGUMENT 5 Marks • Expression of ideas supported in the literature (at least 4 references mentioned) • Persuasive!! Assessment 3 – Individual Reflective Essay (25%) Due by 4pm Monday 4th October Raelin (2000) notes that a reflection is a potent vehicle for making sense of experience, improving our powers of observation, promoting consistency between beliefs and practices and spurring us to adopt new practices. (Refer to Raelin, J. A. (2000), Work-based learning : the new frontier of management development. New Jersey: Prentice Hall, pp.124-8). Write a 1600 word essay reflecting on your interpersonal and group communication experiences regarding the planning and delivery of your group presentation. It is important to link your experiences to the literature. Utilise at least 6 refereed journal articles and/or academic book chapters. No text books. Internet references are optional but in addition to the foregoing requirement. NOTE: In reflective essays, it is appropriate to use the first person e.g.: ’I’, ‘my’, ‘our’, ‘he’, ‘she’ etc. Marking Criteria Excellent Good Satisfactory Poor Introduction (2 marks) Explains your involvement and what the essay is about Argument - whether your experiences are supported in the literature Outline of what will be presented in the essay Part 1 (8 marks) Describes and analyses the interpersonal dynamics within the group leading up to presentation Links reflections to the research literature on interpersonal and group communication Part 2 (8 marks) Page 8
  9. 9. Course Catalogue No: 1016MGT Course Title: Business Communication Semester 2 2004 088/04/MGT (Revised 009/04/MGT) Describes and analyses the performance of the group when presenting a persuasive speech Links reflections about what happened in the presentation to research literature on spoken communication/persuasive speaking/audience engagement Part 3 (4 marks) Response to feedback given by tutor, class and group-peer evaluation Suggest how the presentation might be redesigned and improved using research literature Technical issues (3 marks) Complete and correct reference list Consistent and accurate use of citations Clear and accurate English expression (spelling, grammar, syntax) Assessment 4 – Examination (40%) Held during examination period. Date, time and location will be announced via the University Examination timetable when released. The examination will comprise a series of essay questions and multiple choice questions. In addition to the satisfactory completion of the other three pieces of assessment, students must achieve a minimum of 40% in the final exam to pass the course. 8. Text and Supporting Materials Prescribed text: Dwyer, J. (2002).Communication in business: Strategies and skills. Australia: Prentice Hall Recommended text: Baker, E., Barrett, M., & Roberts, L. (2002). Working communication. Australia: Wiley. Further readings (search in Library Catalogue under Course Code 1016MGT) Adler, R. B., & Elmhorst, J. M. (1996). Communicating at Work. In Communicating at Work: Principles and practices for business and professions. (pp. 3-30). Boston: McGraw-Hill. Adler, R. B., Rosenfeld, L. B., Towne, N., & Proctor, R. F. (1998). Listening. In Interplay: The process of interpersonal communication. (pp. 206-237). San Diego: Harcourt. Bolton, R. (1987) People Skills. Brookvale, NSW: Simon & Schuster. DeTienne, Kristen Bell (2002) Guide to electronic communication : using technology for effective business writing and speaking. Upper Saddle River, N.J. : Prentice Hall Devito, J. A. (2001). The self in interpersonal communication. In The interpersonal communication book. (pp. 60-76). New York: Addison Wesley. Dwyer, J. (1997). The Business Communication Handbook. Sydney: Prentice Hall. Page 9
  10. 10. Course Catalogue No: 1016MGT Course Title: Business Communication Semester 2 2004 088/04/MGT (Revised 009/04/MGT) Ewald, H., & Burnett, R. E. (1997). Communicating with technology. In Business communication. New Jersey: Prentice Hall. (pp. 61-97). Fisher, R., Ury, W., & Patton, B. (1991). Getting to Yes: Negotiating agreement without giving in. Boston: Houghton Mifflin. Gudykunst, W. B., & Ting-Toomey, S. (1988). Culture and interpersonal communication. California: Sage. Hatcher, C & McCarthy, P. (1998). Speaking Strategically: Planning an effective speech. Queensland: QUT. Kahane, H. & Cavender, N. (2002), Logic and contemporary rhetoric : the use of reason in everyday life. Belmont, CA : Wadsworth Thomson Learning. (Chapters 1, 2, 7). Kramar, R. (2000). Managing diversity: Challenges and future directions. In Wiesner & B. Millett (Eds.), Management and organisational behaviour. New York: Wiley. (pp. 61-72, Electronic library link available). McCarthy, P., & Hatcher, C (1996). Speaking Persuasively: Making the most of your presentations. NSW: Allen & Unwin. Myers, G. E., & Myers, M. T. (1992). The dynamics of human communication: A laboratory approach. (6th ed.). New York: McGraw-Hill. (pp. 267-301). Pearce, C. G., Figgins, R., & Golen, S. P. (1988). Finding a job: the applicant’s role. In Business communication: Principles and applications. (pp. 343-389). New York: Wiley. Putnis, P & Petlin, R. (1989). Preparing and presenting a speech to persuade. In Professional Communication: Principles and applications. (2nd ed.) (pp. 212-235). Sydney: Prentice Hall. Raelin, J. A. (2000). ork-based learning : the new frontier of management development. New Jersey: Prentice Hall. Wood, J., Wallace, J., & Zeffane, R. (2000). Teamwork and team building. In Organisational behaviour: A global perspective. (pp. 287-322). New York: Wiley. 9. Scope of Course Evaluation There will be an evaluation of this course, including input from both students and staff, which will be explained and undertaken during the semester and will be consistent with the Griffith Business School guidelines. 10. Administration Submission of assignments Assignments should be submitted according to the Course Convenor’s instructions by the due date, as advised in the Course Outline. Assessment items submitted after the due date will be subject to a penalty unless an extension of time for submitting the item is approved by the Course Convenor. All students should keep an electronic copy of their assignment until the marked assignment is returned to them and then keep a copy of the marked assignment until a final grade is awarded Page 10
  11. 11. Course Catalogue No: 1016MGT Course Title: Business Communication Semester 2 2004 088/04/MGT (Revised 009/04/MGT) 11. Course Communications Teaching and learning partnerships require clear and open communications. To that end the following guidelines are provided: 12.1 Individual Consultations with Staff All students are welcomed and encouraged to consult with staff on an “as needed” basis. Although drop-in visits may be made, it is often more time-use-effective, to make an appointment. The scheduled consultation times will be posted on learning@gu Other times may be made by arrangement with the individual tutor or lecturer. 12.2 Telephone Staff may be contacted by telephone especially with regard to emergencies, absences, and to make consultation appointments. 12.3 Email From time to time if may be necessary to send an official email to you. The email address to which your mail will be sent is the official University student email address. If you prefer to receive your email at another address, you can easily arrange for your student email to be forwarded to that address. All emails to course staff MUST contain the subject “1016MGT Student Enquiry”, and should come from your university student email address. Such emails will usually be about emergencies, absences or requests for appointments. 12.4 Course communication through learning@gu All notices relating to the course will be delivered at lectures, tutorials or posted on learning@gu. Summaries of Lecture notes will be posted on the website prior to the lecture wherever possible. They are designed as an aide-memoir, rather than as a substitute for attendance. They do not replace the need to develop skills in note-taking and synthesizing information provided at lectures. 13. University Policies 13.1 Late Submission of Assessment Items Please refer to “6.2.3 Penalties for Late Submission” at the following web address for guidelines on Late Submission of Assessment Items: http://www62.gu.edu.au/policylibrary.nsf/mainsearch/65e95921348eb64c4a256bdd0062f3b0?op endocument - _6.0_Special_Consideration, 13.2 Plagiarism / Academic Misconduct Please refer to the following web address for guidelines on Plagiarism/Academic Misconduct: http://www62.gu.edu.au/policylibrary.nsf/mainsearch/352f26aa1a1011e64a256bbb0062fd5f? opendocument 13.3 Assessment Policy Please refer to the following web address for guidelines on Assessment Policy: http://www62.gu.edu.au/policylibrary.nsf/mainsearch/65e95921348eb64c4a256bdd0062f3b0 ?opendocument Page 11
  12. 12. Course Catalogue No: 1016MGT Course Title: Business Communication Semester 2 2004 088/04/MGT (Revised 009/04/MGT) 13.4 Student Grievances and Appeals Policy Please refer to the following web address for guidelines on Student Appeals and Grievances Policy: http://www62.gu.edu.au/policylibrary.nsf/mainsearch/be52c10d0ae50bdd4a256bb400633184 ?opendocument 13.3 Policy on Cancellation and Deletion of Courses The University reserves the right to cancel any course with enrolments less than twelve. Please refer to Section 2.0 Cancellations Arising from Low Enrolments of the policy: http://www62.gu.edu.au/policylibrary.nsf/mainsearch/6b25879789dffda14a256c8a0063de9e? opendocument#cacelarisinglowenrol Page 12

×