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FACULTY OF COMMERCE AND MANAGEMENT SCHOOL OF MANAGEMENT ...
FACULTY OF COMMERCE AND MANAGEMENT SCHOOL OF MANAGEMENT ...
FACULTY OF COMMERCE AND MANAGEMENT SCHOOL OF MANAGEMENT ...
FACULTY OF COMMERCE AND MANAGEMENT SCHOOL OF MANAGEMENT ...
FACULTY OF COMMERCE AND MANAGEMENT SCHOOL OF MANAGEMENT ...
FACULTY OF COMMERCE AND MANAGEMENT SCHOOL OF MANAGEMENT ...
FACULTY OF COMMERCE AND MANAGEMENT SCHOOL OF MANAGEMENT ...
FACULTY OF COMMERCE AND MANAGEMENT SCHOOL OF MANAGEMENT ...
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FACULTY OF COMMERCE AND MANAGEMENT SCHOOL OF MANAGEMENT ...

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  • 1. Course Catalogue No. 1016MGT Course Title: Business Communication 023/03//MGT (Revised 067/02MGT) Semester 2, 2003 FACULTY OF COMMERCE AND MANAGEMENT SCHOOL OF MANAGEMENT COURSE OUTLINE - SEMESTER 2, 2003 1016MGT Business Communication COURSE CATALOGUE NO: 1016MGT COURSE TITLE: Business Communication PROGRAMS: Bachelor of Commerce STATUS OF COURSE: Core Course CREDIT POINT VALUE: 10 CP SEMESTER (S) OFFERED: Semester 1 and 2 RELATED COURSES Prerequisites: Nil Co-Requisites: Nil Prior Assumed: Nil Incompatibles: CROSS REGISTRATION STATUS: Unrestricted INSTRUCTION MODE: Web Dependent: This course requires attendance on campus. The use of the web to access instructional material is mandatory in this course. TIMETABLING INFORMATION: Semester 1 - Day Semester 2 - Night STAFFING Course Convenor: Dr Ashlea Troth Course Planning Team: Dr Ashlea Troth, Mr Paul McCarthy, Mr Brian Drury, Ms Ursula Brown, Dr Yvonne Brunetto, Mr Paul Hathaway, Dr Craig Zimitat G:mgtadminmgt-saoCourse Outlines2003 Course OutlinesSem 2 20031016MGT.doc
  • 2. Course Catalogue No. 1016MGT Course Title: Business Communication 023/03//MGT (Revised 067/02MGT) Semester 2, 2003 BRIEF DESCRIPTION OF COURSE We all communicate. Communication plays a major role in all human activity. It is part of our culture. Within the business community, public and private organisations, and the professions communication is associated with the more specific activities of interacting, informing, instructing and persuading. People who possess demonstrable skills in these activities are employed, prized and promoted. If businesses are to survive in an increasingly competitive and information-oriented environment they will need trained communicators who can speak, write and interact with others efficiently, effectively and professionally. This program is intended to provide participants with an introduction to the concepts and principles of professional business communication and to support the development of their skills in interpersonal, spoken and written communications through practice and feedback. AIMS AND OBJECTIVES The aims of this program are to: Introduce students to the theories concepts and processes of communication, and their application within organisational and business settings; and Develop students' interpersonal, oral and written communication skills at individual, group and organisational levels. CONTENT The four main areas covered in this course are: Information literacy Written communication Spoken communication; and Interpersonal communication This course does not aim to develop skills in the use of electronic communication for business presentations (e.g. Powerpoint). ORGANISATION AND TEACHING METHODS Lectures, tutorials, and a web-site will support learning in this course. In tutorials students will be encouraged to apply theory to practice and develop written, interpersonal and spoken communication skills that will be taught, practiced and assessed. Tutorials are associated with assessment and consistent attendance is strongly recommended. G:mgtadminmgt-saoCourse Outlines2003 Course OutlinesSem 2 20031016MGT.doc
  • 3. Course Catalogue No. 1016MGT Course Title: Business Communication 023/03//MGT (Revised 067/02MGT) Semester 2, 2003 Module Title and Content Associated Tutorials Information Literacy Importance of choosing good quality and CD-rom data base demonstration for choosing credible sources of information refereed journal articles and books Importance of correctly acknowledging Introduction to APA referencing sources of information Introduction to theory and skills of interpersonal communication Team work and group formation exercises Importance of communication and self- Writing reflectively about interpersonal awareness (attitudes, beliefs, & communication experiences in a group attributions) Peer feedback and assessment of Non verbal communication communication Listening and assertion, conflict resolution Exercises fostering self-awareness, recognition and negotiation and interpretation of non-verbal communication Inter-cultural communication issues Exercises fostering listening and assertion skills Work-team communication Exercises fostering conflict and negotiation Organisational communication skills Electronic communication in business Introduction to theory and skills of spoken communication Spoken communication: Group presentations demonstrating spoken Designing and delivering presentations- communication skills proposals Making business pitch speeches - design, Using appropriate language rehearsal and delivery Audience analysis Persuasive strategies Speech communication styles Voice Non-verbal's when speaking Written Business Communication Business memos and letters Writing business letters, peer reading and Business proposals (reports) evaluation Critical and academic writing Writing critical analyses of academic work Thinking reflectively and writing critically Writing critically Writing reflectively G:mgtadminmgt-saoCourse Outlines2003 Course OutlinesSem 2 20031016MGT.doc
  • 4. Course Catalogue No. 1016MGT Course Title: Business Communication 023/03//MGT (Revised 067/02MGT) Semester 2, 2003 ASSESSMENT: There are four primary assessment items in this course: A critical essay, a group presentation, a reflective essay and an end-of-semester examination. Students are required to complete all four pieces of assessment and achieve at least 40% for the final examination in order to pass the course Assessment Item Learning Objectives and Due Date & Weighting Details Critical Essay Information literacy and Due: Week 6 written skills assessed Weighting: 30% 1500 word essay. Students given a choice of topics Group Presentation Spoken communication Due: Weeks 7-9 (Groups allocated week) skills assessed Weighting: 10% 15 minute presentation. Students given a choice of topics Reflective Essay Interpersonal and written Due: Week 11 communication skills Weighting: 25% assessed Written reflection about group experiences leading up to and including presentation; improvement plan End of Semester Spoken, interpersonal and Exam period examination written communication Weighting: 35% ASSESSMENT RATIONALE/CRITERIA: The purpose of this program is to provide participants with an introduction to business communication and to develop basic skills essential for continuing study. GRADING CRITERIA: High Distinction (HD) Exceptional performance indicating complete and comprehensive understanding of the course matter; extremely high abilities to reflect on, analyse, plan and critique interpersonal, oral and written communication; exceptional demonstration of abilities to write critically and analytically; exceptional achievement of all major and minor objectives of the course. Distinction (D) Excellent and very high level of understanding of the course matter; demonstrates excellent abilities to reflect on, analyse, plan and critique interpersonal, oral and written communication; excellent demonstration of abilities to write critically and analytically; excellent achievement of all major objectives and minor objectives of the course. G:mgtadminmgt-saoCourse Outlines2003 Course OutlinesSem 2 20031016MGT.doc
  • 5. Course Catalogue No. 1016MGT Course Title: Business Communication 023/03//MGT (Revised 067/02MGT) Semester 2, 2003 Credit (C) High level understanding of course matter; demonstrates high level abilities to reflect on, analyse and plan interpersonal, oral and written communication; high level demonstration of abilities to write critically and analytically; high level achievement of all major objectives of the course; some minor objectives not fully achieved. Pass (P) Satisfactory performance indicating an adequate understanding of most of the basic course matter; satisfactory demonstration of abilities to reflect on, analyse and plan interpersonal, oral and written communication; satisfactory demonstration of abilities to write critically and analytically; basic achievement of all major objectives of the course; failure to achieve some minor objectives. Pass Conceded (PC) – awarded at the discretion of the Assessment Board Limited performance indicating partial understanding of basic course matter; some evidence of abilities to reflect on, analyse and plan interpersonal, oral and written communication; partial demonstration of abilities to write critically and analytically; achievement of most major objectives of the course; failure to achieve some minor objectives. Fail (F) Unsatisfactory performance indicating an inadequate understanding of the basic course matter; failure to reflect on, analyse and plan interpersonal, oral and written communication; unsatisfactory demonstration of abilities to write critically and analytically; and failure to achieve major and minor objectives of the course. Other grades which may be awarded are: Fail, No Submission (FNS) Did not present any work for assessment, to be counted as failure Withdrawal with failure (WF) Cancelled enrolment in the course after the final date for withdrawal without failure TEXT BOOKS AND SUPPORTING MATERIALS: Text book: Dwyer, J. (1999). Communication in business: strategies and skills. Sydney: Prentice Hall. Supporting materials: Baker, E., Barrett, M., & Roberts, L. (2002). Working Communication. Milton, QLD: Wiley & Sons. Fisher, R., Ury, W., & Patton, B. (1991). Getting to Yes: Negotiating agreement without giving in. Boston: Houghton Mifflin. Gudykunst, W. B., & Ting-Toomey, S. (1988). Culture and interpersonal communication. Newbury Park, CA: Sage. Hatcher, C & McCarthy, P. (1998). Speaking Strategically: Planning an effective speech.Brisbane, QLD: QUT. McCarthy, P., & Hatcher, C (1996). Speaking Persuasively: Making the most of your presentations. St Leonards, NSW: Allen & Unwin. Putnis, P & Petlin, R. (1989). Professional Communication: Principles and applications. Sydney: Prentice Hall. G:mgtadminmgt-saoCourse Outlines2003 Course OutlinesSem 2 20031016MGT.doc
  • 6. Course Catalogue No. 1016MGT Course Title: Business Communication 023/03//MGT (Revised 067/02MGT) Semester 2, 2003 ADMINISTRATION: Course Evaluation This course will be evaluated through surveys run by the School in accordance with University and Faculty policy. Submission of Assignments Assignments should be submitted according to the Course Convenor’s instructions by the due date. All students should keep a copy of their assignment until it is marked and returned to them. Assignments should be kept until a final grade is awarded. Extensions Extensions may be obtained by consulting the student’s tutor or course Convenor. Requests for extensions are usually made in writing, and accompanied by appropriate documentation to support the case for the extension. Late Submission of Assignments Requests for an extension of time for submission of an assessment item must be lodged before the due date for the assessment item. Requests received on or after the due date will only be considered in exceptional circumstances. Extension requests must be made in writing to the student’s tutor or Course Convenor, and be accompanied by appropriate supporting documentation. Where an extension has not been granted, an assessment item submitted after the due date will be penalised as follows: the mark awarded to the item will be reduced by 10% of the maximum possible mark for each day that the assessment item is late. Each weekend (from Saturday and Sunday) will count as one day. Plagiarism / Academic Misconduct Students must conduct their studies at the University honestly, ethically and in accordance with accepted standards of academic conduct. Any form of academic conduct which is contrary to these standards is academic misconduct for which the University may penalise a student. Specifically it is academic misconduct for a student to: present copied, falsified or improperly obtained data as if it were the result of laboratory work, field trips or other investigatory work; include in the student's individual work material which is the result of significant assistance from another person if that assistance was unacceptable according to the instructions or guidelines for that work; assist another student in the presentation of that student's individual work in a way that is unacceptable according to the instructions or guidelines for that work; cheat; (Cheating is dishonest conduct in assessment); plagiarise; (Plagiarism is knowingly presenting the work or property of another person as if it were one's own.) On determination that academic misconduct has taken place, the penalty which may be imposed on the student is one or more of the following: a. a reduced or nil result for the assessment item affected by the academic misconduct; b. a fail grade for the course in which academic misconduct occurred; c. exclusion from enrolment in the program for a specified period; d. exclusion from the program; readmission to the program is at the discretion of the Faculty based on consideration of the student's case for readmission. G:mgtadminmgt-saoCourse Outlines2003 Course OutlinesSem 2 20031016MGT.doc
  • 7. Course Catalogue No. 1016MGT Course Title: Business Communication 023/03//MGT (Revised 067/02MGT) Semester 2, 2003 Where a student has been found guilty of academic misconduct on more than one occasion and has previously been penalised as set out in above a. - c., the penalty shall normally be exclusion from the program as set out in d., unless in the opinion of the relevant Assessment Board there are mitigating circumstances. Academic Committee Resolution 2/2000 Further Information Students are advised to consult the Griffith University Enrolment Guide for further information on the University’s administration of assessment. Learning Assistance Service (LAS) The Learning Assistance Service (LAS) provides free learning assistance services to Griffith University students. This includes help with writing assignments, developing effective writing strategies, critical thinking, exam preparation, and much more. To find out more about the range of resources and study skills programs visit the website a thttp://www.gu.edu.au/ins/training/ or call in to the offices. Alternatively you can e-mail at studyskills@griffith.edu.au or phone a friendly learning adviser on any of the numbers listed on the web site. G:mgtadminmgt-saoCourse Outlines2003 Course OutlinesSem 2 20031016MGT.doc
  • 8. Course Catalogue No. 1016MGT Course Title: Business Communication 023/03//MGT (Revised 067/02MGT) Semester 2, 2003 APPENDIX ONE 1016MGT Business Communication Semester 2, 2003 RESOURCE DOCUMENT. Is the course manageable within existing resources? Yes COURSE APPROVAL The course outline must be reviewed each semester. The resource implications of any changes should be considered and detailed in the above documentation. The course has been reviewed, and all changes have been indicated. Course Convenor date The changes to the course outline, and the resource documentation are approved / not approved Head of School date The changes to the course outline, and the resource documentation are approved / not approved Program Convenor date The changes to the course outline, and the resource documentation are approved / not approved Dean, CAM date G:mgtadminmgt-saoCourse Outlines2003 Course OutlinesSem 2 20031016MGT.doc

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