E-Business Development Services for SMEs in GMS Countries
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  • 1. E-Business Development Services for SMEs in GMS Countries ICT Applications Section Information, Communication and Space Technology Division United Nations Economic and Social Commission for Asia and the Pacific (ESCAP)
  • 2. Background Year Total No. SME Distribution (%) Cambodia 2001 40,000 98.8 (industry sector) Lao PDR 1999 22,131 99.4 Myanmar 1999 55,523 99.2 Thailand 2003 1,995,929 99.5 Viet Nam 2002 62,908 95.1 Yunnan 2001 66,680 99.8 95% SMEs
    • SMEs (small and medium enterprises) are the main drivers of the GMS economy
  • 3. Background
    • Increasing trend – globalization: businesses target global market; more competitive
    • Information and Communication Technologies (ICTs) are increasingly becoming necessary tools for SMEs
    • ICTs allow SMEs to enter the global economy and open new opportunities for conducting business
    • ICTs are already being used by SMEs in GMS countries
    • SMEs and their supporting agencies are often not aware of the opportunities that ICTs have to offer
  • 4. Unable to provide e-business development services to SMEs Lack of knowledge on e-business No hardware /software infrastructure No demand from SMEs Low level of competitiveness of SMEs in the global market Problem Cause Effect Problem analysis
  • 5. Identification of objectives Improved competitiveness of SMEs in global market
    • Enhanced knowledge on e-business
    • Improved software/ hardware infrastructure
    • Increased demand on e-business services from SMEs
    ESA is able to provide e-business development services to SMEs Ends Means Objective
  • 6. UNESCAP project on e-business development
    • Project goal
      • To enhance the support of enterprise support agencies for e-business initiatives of SMEs
    • Project outcome
      • Enterprise support agencies improve their support for e-business initiatives and publicize e-business development services
    SME SME SME SME SME SME SME SME SME SME SME Enterprise Support Agencies
  • 7.
    • Phase I
      • Assessment and situation analysis (desk study and needs assessment survey)
      • National strategies for e-business service development for each GMS country (national stakeholders workshop)
      • Knowledge sharing subregional workshop
    • Phase II
      • Training of enterprise support agencies (two trainings)
      • One pilot e-business development service, including provision of hardware/software to introduce/enhance the services and roadshow to promote e-business development services, in some participating countries
    Project Activities
  • 8. Desk study Needs Assessment Survey E-business development service needs and strategic directions are identified for the region and each country National stakeholder consultations Sub-regional Workshop Enterprise Support Agencies under-stand the needs and potential of e-business development services Good practices are identified Phase I
  • 9. Enterprise support agencies are convinced of the need and potential of e-business development services and support the project objectives
    • Activities: trainings and pilot project implementations
    • Improve e-business and training skills (trainings)
    • Improved information infrastructure for SMEs (E-business services at ESAs)
    • Awareness raising of benefits of e-business for SMEs (Roadshow/Launching events)
    PHASE II Phase II
  • 10. Desk Study: e-Business development services for SMEs Business development services (BDS): services used by entrepreneurs to operate and grow businesses. e-Business development services (eBDS) services related to use of ICTs for business. [ICT-based / Internet-enabled /Web-based services] e-Business: use of computers and networks (ICTs) to do business or improve business processes. Definitions: BDS, eBDS BDS categories www.seepnetwork.org 1 Market access 2 Infrastructure 3 Policy/Advocacy 4 Input Supply 5 Training & Technical Assistance 6 Technology & Product Development 7 Alternative financing Mechanisms
  • 11. Desk Study ICT Penetration in GMS Countries
  • 12. Desk Study : ICT use in business
    • Thailand (2003)
    • 11% of all businesses have PCs.
    • 1.2% have websites.
    • Asia Foundation SME 2001 survey:
    • > Half with websites [tourism] > 40% had online ordering systems
    • > 13% were members of e-portals
    • Viet Nam (2003)
    • <10% enterprises, networked IT users.
    • Yunnan (2001, 2004)
    • 8.5% businesses used e-commerce.
    • Yunnan, 1.1% of Chinese websites
    • Small survey of ICT use among SMEs in Cambodia and Viet Nam (Sinha 2004)
    • Common: word proc, e-mail, research
    • Sometimes: website , e-marketplaces
    • Myanmar (2002)
    • Computerized systems in industries:
    • finance, insurance 90%
    • service 50%
    • wholesale, retail 33%
    • manufacturing 20%
    • Very low IT demand from SMEs
    • Lao PDR (2003)
    • Local private companies, 1/5 of Internet subscribers
  • 13.
    • ENVIRONMENT
    • Lack of regulatory framework
    • Security issues
    • INFRASTRUCTURE
    • Limited telecommunication lines
    • High costs, slow connections
    • CULTURE
    • Use of credit
    • Language and netiquette skills
    • Shopping habits
    • Trust/security
    External barriers
    • MANAGEMENT and SKILLS
    • Other management priorities
    • Lack of skills on ICT use
    Internal barriers Desk Study: Constraints for ICT use in SMEs Cambodia Draft Sub-decree on Electronic Transactions Lao PDR none China Draft electronic signature act Myanmar Electronic Transactions Law 2004 Thailand Electronic Transactions Act 2001 Viet Nam Draft e-commerce law
  • 14. Needs Assessment: Enterprise Support Agencies and e-Business services To analyze the level of ICT usage and adoption among ESAs in the GMS countries
  • 15. Needs Assessment: Use of ICT Tools among SMEs
  • 16. Needs Assessment: Suggested ICT use in supporting SMEs
  • 17. Needs Assessment: Importance of e-Business services
  • 18. Needs Assessment: Importance of types of information
  • 19. Needs Assessment: Biggest Obstacles in Supporting SMEs with ICTs
    • Lack of awareness
    • Lack of Human Capacity
    • Inadequate Legal Framework
    • Lack of Hardware and Software
    • Lack of Basic Telecommunication Infrastructure
  • 20. To provide the core foundation skills for ESAs to provide training services to SMEs in the respective countries. E-business Training Modules www.unescap.org/icstd/applications/projects/e-business-GMS/tw2/modules.asp
    • Handicraft
    • Travel/Tourism
    • What is e-business?
    • Why e-business for SMEs?
    • Buying and selling
    • E-payment
    • Offline infrastructure: Logistics
    • E-marketing
    • Policy and regulations
    • Dos and don’ts
    • E-business development plan
    • What it takes to operationalize e-business
    Sector Specific Approaches E-business fundamentals
  • 21.
    • e-Business Pilot Projects
    • upgrade technical capacity for development and promotion of e-business services for SMEs
    • Participating countries: Cambodia, Lao PDR, Viet Nam, Yunnan Province of China
  • 22. Pilot project in Cambodia
  • 23. Pilot project in Lao PDR
  • 24. Pilot project in Viet Nam
  • 25. Pilot project in Yunnan Prov. China
  • 26.
    • Evaluation of e-Business Pilot Projects
    • To evaluate the impact of the project on the effectiveness of e-business development services provided by the ESAs, and in particular on their impact on the SMEs’ use of ICT
    • End of the project: 31 October 2006
  • 27. Interim Evaluation Results
    • Project is relevant
    • Project has been efficient and effective
    • Impacts
      • enhanced awareness
      • capacity built
      • networks of ESAs in promoting e-business
    • Sustainability: Government supporting informatization services for SMEs
  • 28. Policy Recommendations
    • Specific programmes to promote e-business services
    • Integrate trade and transport facilitation initiatives with e-business development programmes
    • Development of domestic ICT markets to meet the e-business needs of SMEs
    • Develop and/or implement ICT policies and regulations related to online transactions
  • 29.
    • Please visit us:
    • http://www.unescap.org/icstd/
    • Thank you
    • [email_address]
    • [email_address]