Communication and the Role of ICT BTEC Business
Communication: The Role of ICT <ul><li>In business, communication can be: </li></ul><ul><li>between individuals </li></ul>...
Communication <ul><li>Communication takes place within networks. These are some of the types of network: </li></ul><ul><li...
Communication <ul><li>A chain network e.g formal contact </li></ul>
Communication <ul><li>A circle network e.g. between people at the same level </li></ul>
Communication <ul><li>A wheel network e.g. sales teams report to head office </li></ul>
Communication <ul><li>An all-channel network e.g. brainstorming </li></ul>
Communication <ul><li>Communication in the business world is very different today compared to twenty years ago, because of...
Examples of ICT Use <ul><li>Mobile telephones </li></ul><ul><li>Video and tele-conferencing </li></ul><ul><li>Lap-top comp...
Communication Failure <ul><li>No matter what medium of communication is used, it can fail if: </li></ul><ul><li>jargon is ...
Communication Failure <ul><li>In the UK until recently, firms wanting to move into e-commerce have been: </li></ul><ul><li...
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  1. 1. Communication and the Role of ICT BTEC Business
  2. 2. Communication: The Role of ICT <ul><li>In business, communication can be: </li></ul><ul><li>between individuals </li></ul><ul><li>between individuals and organisations </li></ul><ul><li>within a business </li></ul><ul><li>between a business and an external organisation </li></ul>
  3. 3. Communication <ul><li>Communication takes place within networks. These are some of the types of network: </li></ul><ul><li>chain </li></ul><ul><li>circle </li></ul><ul><li>wheel </li></ul><ul><li>all-channel </li></ul>
  4. 4. Communication <ul><li>A chain network e.g formal contact </li></ul>
  5. 5. Communication <ul><li>A circle network e.g. between people at the same level </li></ul>
  6. 6. Communication <ul><li>A wheel network e.g. sales teams report to head office </li></ul>
  7. 7. Communication <ul><li>An all-channel network e.g. brainstorming </li></ul>
  8. 8. Communication <ul><li>Communication in the business world is very different today compared to twenty years ago, because of: </li></ul><ul><li>Information and Communication Technology (ICT) </li></ul>
  9. 9. Examples of ICT Use <ul><li>Mobile telephones </li></ul><ul><li>Video and tele-conferencing </li></ul><ul><li>Lap-top computers </li></ul><ul><li>E-mail </li></ul><ul><li>Multi-media communications </li></ul>
  10. 10. Communication Failure <ul><li>No matter what medium of communication is used, it can fail if: </li></ul><ul><li>jargon is used inappropriately </li></ul><ul><li>badly written messages are transmitted </li></ul><ul><li>the message goes to the wrong receiver </li></ul><ul><li>information overload takes place </li></ul><ul><li>the communication channel breaks down </li></ul>
  11. 11. Communication Failure <ul><li>In the UK until recently, firms wanting to move into e-commerce have been: </li></ul><ul><li>prevented due to slow connection speeds </li></ul><ul><li>affected by lack of broadband services </li></ul><ul><li>Go to the Activity for more on this. </li></ul>
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