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Transcript

  • 1. Communication and the Role of ICT BTEC Business
  • 2. Communication: The Role of ICT
    • In business, communication can be:
    • between individuals
    • between individuals and organisations
    • within a business
    • between a business and an external organisation
  • 3. Communication
    • Communication takes place within networks. These are some of the types of network:
    • chain
    • circle
    • wheel
    • all-channel
  • 4. Communication
    • A chain network e.g formal contact
  • 5. Communication
    • A circle network e.g. between people at the same level
  • 6. Communication
    • A wheel network e.g. sales teams report to head office
  • 7. Communication
    • An all-channel network e.g. brainstorming
  • 8. Communication
    • Communication in the business world is very different today compared to twenty years ago, because of:
    • Information and Communication Technology (ICT)
  • 9. Examples of ICT Use
    • Mobile telephones
    • Video and tele-conferencing
    • Lap-top computers
    • E-mail
    • Multi-media communications
  • 10. Communication Failure
    • No matter what medium of communication is used, it can fail if:
    • jargon is used inappropriately
    • badly written messages are transmitted
    • the message goes to the wrong receiver
    • information overload takes place
    • the communication channel breaks down
  • 11. Communication Failure
    • In the UK until recently, firms wanting to move into e-commerce have been:
    • prevented due to slow connection speeds
    • affected by lack of broadband services
    • Go to the Activity for more on this.

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