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    • Workforce Development Skill Clusters Leadership Skills Building a stronger workforce through training, education, assessments and services. TCC Workforce Development 300 Granby Street, 5th Floor Norfolk, VA 23510 Phone: (757) 822-1234 Fax: (757) 822-1160 http://www.tcc.edu/wd/
    • Workforce Development Skill Clusters Leadership Skills These courses have been designed specifically to assist your employees in becoming effective leaders, by developing self-confidence, vision, and the capacity to build enthusiastic and highly-motivated teams for exceptional performance improvements. Customize All Leadership Skills courses can be customized to meet your company’s specific needs. Contact your business-training liaison for a consultation and written course proposal.
    • Leadership Skills Table of Contents Business Management: Workforce Basics.............................................................................................................................................7 Meeting Roles and Tools .................................................................................................................................8 Managing Employee Performance ..................................................................................................................9 Establishing Performance Expectations.........................................................................................................10 Setting up a Recognition Program.................................................................................................................11 Employee Handbook for Organizational Change..........................................................................................12 Introduction to Total Quality..........................................................................................................................13 Building a Total Quality Culture....................................................................................................................14 Benchmarking................................................................................................................................................15 Rate Your Skills as a Manager.......................................................................................................................16 Statistical Process Control..............................................................................................................................17 Quoting and Bidding......................................................................................................................................18 Understanding Reliability..............................................................................................................................19 ISO 9000........................................................................................................................................................20 ISO/QS 9000 Implementation: Level 1..........................................................................................................21 ISO/QS 9000: Orientation, Documentation and Internal Auditing................................................................22 Basics of Manufacturing................................................................................................................................23 Lean Six Sigma..............................................................................................................................................24 Lean Six Sigma for Executives.....................................................................................................................25 Manufacturing Cycle Time Management......................................................................................................26 Manufacturing Flow.......................................................................................................................................27 Inventory Management..................................................................................................................................28 Doing Business on the World Wide Web......................................................................................................29 Business Risk Assessment and Disaster Recovery........................................................................................30 Basic Project Management.............................................................................................................................31 Project Management Seminar........................................................................................................................32 Logistics Management...................................................................................................................................33 Business Savvy is Good Business..................................................................................................................34 Finance for Non-financial Managers..............................................................................................................35 Creative Problem Solving..............................................................................................................................36 Hiring the Right Employees...........................................................................................................................37 Federal Contracting........................................................................................................................................38 Conflict Management: Achieving Consensus.....................................................................................................................................41 Negotiating Basics..........................................................................................................................................42 Resistance: Moving Beyond Barriers to Change...........................................................................................43 Creating Peace: Successful Conflict Resolution............................................................................................44 Conflict Resolution and Mediation Skills......................................................................................................45 Confronting Issues with Your Manager.........................................................................................................46 Handling the Difficult Employee...................................................................................................................47
    • Supervisory and Leadership Skills: Front Line Supervision: Strategies for Success..............................................................................................51 Forward Thinking...........................................................................................................................................52 Myers-Briggs Type Indicator.........................................................................................................................53 Delegating for Results....................................................................................................................................54 Building Small Business Teams.....................................................................................................................56 Team Roles and Responsibilities...................................................................................................................56 Dynamics of Diversity...................................................................................................................................57 Americans with Disability Act.......................................................................................................................58 Supervising Employees with Disabilities.......................................................................................................59 Maximizing Your Team’s Effectiveness........................................................................................................50 Self-Renewal and Self-Empowerment...........................................................................................................61 Leadership Skills for Women.........................................................................................................................62 The Art of Networking...................................................................................................................................63 Mentoring.......................................................................................................................................................64 Coaching for Top Performance......................................................................................................................65 Creative Problem Solving..............................................................................................................................66 Leading Problem-Solving Sessions................................................................................................................67 Managing Change..........................................................................................................................................68 How to Motivate Your Staff...........................................................................................................................69 Making the Most of Your Meeting................................................................................................................70 Honing Your Presentation Skills....................................................................................................................71 FISH! Philosophy...........................................................................................................................................72 Effective Ways to Manage Your Stress.........................................................................................................73 How to Use the Freedom of Information Act................................................................................................74
    • Leadership Skills Business Management Your Company Benefits When: ♦ Organizational effectiveness is your message ♦ Individuals are skilled as team players ♦ Supervisors are prepared to become proficient managers ♦ Supervisors can manage, conduct effective meetings, resolve conflicts, delegate tasks and work with their team ♦ Goals and standards are understood and achievable ♦ Employees are involved in all phases of the review process ♦ Workers have specific demands that are part of their job description ♦ Managers utilize effective communication skills ♦ Management style is implemented and consistent ♦ Recognition and achievement plans are in place ♦ Organizational change is spelled out for all employees ♦ Change is approached as a process – not as a threat ♦ Managers and staff are responsible for the design and implementation of Total Quality processes ♦ Customers are confident they will continuously receive defect-free products ♦ Best practices for accomplishing key business functions are identified ♦ Process improvement remains ahead of your competition ♦ Work stoppages due to quality issues are eliminated ♦ Coworkers can plan ahead to maintain efficiency and productivity ♦ Employees’ time is spent completing tasks ♦ Delegation occurs properly and without guilt ♦ Managers understand their style and work to improve it ♦ Statistical Process Control is understood and welcomed by the workforce ♦ Individuals have a knowledge of the technology available to assist them in the process ♦ Employees understand the cost of doing business and possess estimating skills ♦ Quality Systems policy is compliant with the ISO/QS 9000 series standards ♦ Internal auditing contributes to maintaining continuous improvement ♦ World Class “Best Practices” are understood and practiced
    • BUSC 1419 WORKFORCE BASICS Course Length: Varies Course Description: Give employees the right tools and they will become better workers. Workforce Basics covers a variety of topics that help employees to become better time managers, communicators, team players and problem solvers. Course Prerequisites: None Target Group: New Leaders Course Objectives: As a result of this workshop, a supervisor should be able to:  Ensure that your employees are trained to be customer oriented  Ensure that individuals in your organization are skilled as team players  Become a proficient manager Course Competencies:  Personal and professional effectiveness as a supervisor  Reasoning, creative-thinking, problem-solving skills Customize: Workforce Basics can be customized to meet your company’s specific needs. Contact your business-training liaison for a consultation and written course proposal. Instructors: All instructors are certified or meet the College’s instructor evaluation process. 7
    • BUSC 1420 MEETING ROLES AND TOOLS Course Length: One day Course Description: This course is designed to help a new supervisor conduct meetings more effectively and efficiently. Course Prerequisites: None Target Group: New Leaders Course Objectives: As a result of this workshop, new leaders should be able to:  Identify the purpose and outcomes of meetings  Learn the roles of individuals in a meeting setting  Develop goals for effective meetings  Understand the available technological tools and facilitating techniques that make meetings more productive Course Competencies:  Efficient use of time during the meetings  Increasing the productivity of workgroups during group and individual time  Implementation of techniques and technology to enhance capabilities Customize: Meeting Roles & Tools can be customized to meet your company’s specific needs in the area of meeting effectiveness. Contact your business-training liaison for a consultation and written course proposal. Instructors: All instructors are certified or meet the College’s instructor evaluation process. 8
    • BUSC 1421 MANAGING EMPLOYEE PERFORMANCE Course Length: Varies Course Description: Conducting an employee performance review often determines a manager’s success or failure on the job. Managing Employees Performance will help participants create standards that are measurable and provide the skills and techniques needed to deliver feed back. Course Prerequisites: None Target Group: New Leaders Course Objectives: As a result of this workshop, a supervisor should be able to:  Understand the difference between behaviors and personal attributes  Write behavioral performance standards in measurable terms  Identify steps for communicating performance  Apply skills for providing feedback Course Competencies:  Handling performance reviews  Understanding achievable goals and standards  Involving employees in all phases of the review process Customize: Managing Employee Performance can be customized to meet your company’s specific needs in the area of innovation. Contact your business-training liaison for a consultation and written course proposal. Instructors: All instructors are certified or meet the College’s instructor evaluation process. 9
    • BUSC 1422 ESTABLISHING PERFORMANCE EXPECTATIONS Course Length: Varies Course Description: Goal setting is necessary for employees to experience purpose everyday. Establishing Performance Expectations assists participants with setting goals and objectives for themselves and others. Course Prerequisites: None Target Group: New Leaders Course Objectives: As a result of this workshop, a supervisor should be able to:  Identify goal setting that is measurable  Understand the components of successful performance objectives  Develop performance measurements and rewards  Recognize the value and importance of creative recognition Course Competencies:  Awareness of goals and the recognition equated with reaching them  Awareness of specific workers’ demands as parts of their job description  Identification of common goals that require teamwork and efficiency Customize: Establishing Performance Expectations can be customized to meet your company’s specific needs in the area of recognition. Contact your business-training liaison for a consultation and written course proposal. Instructors: All instructors are certified or meet the College’s instructor evaluation process. 10
    • BUSC 1423 SETTING UP A RECOGNITION PROGRAM Course Length: Varies Course Description: Employees who feel valued are more productive and efficient in the workplace. Setting up a Recognition Program assists participants in creating a meaningful program that includes appropriate ways to recognize workers. Course Prerequisites: None Target Group: New Leaders Course Objectives: As a result of this workshop, a supervisor should be able to:  Identify successful recognition programs  Understand the value of acknowledging employee contributions  Learn about meaningful rewards that incite employees to exceed goals  Develop a draft recognition program Course Competencies:  Acknowledgement of employees’ contributions  Awareness of individuals’ labor value  Preparation for appreciation and achievement recognition Customize: Setting up a Recognition Program can be customized to meet your company’s specific needs in the area of recognition. Contact your business-training liaison for a consultation and written course proposal. Instructors: All instructors are certified or meet the College’s instructor evaluation process. 11
    • BUSC 1424 EMPLOYEE HANDBOOK FOR ORGANIZATIONAL CHANGE Course Length: Varies Course Description: This course is designed to help the new supervisor to manage organizational change effectively. Course Prerequisites: None Target Group: New Leaders Course Objectives: As a result of this workshop, a supervisor should be able to:  Understand the importance of presenting changes within the organization to all employees  Recognize the value of going through the process of creating a handbook  Develop skills for producing a handbook  Learn the components of a useful employee handbook Course Competencies:  Awareness of the process for organizational change  Approach change as a process – not as a threat  Creation of a reference point for answering common questions Customize: Employee Handbook for Organizational Change can be customized to meet your company’s specific needs in the area of flexibility. Contact your business-training liaison for a consultation and written course proposal. Instructors: All instructors are certified or meet the College’s instructor evaluation process. 12
    • BUSC 1425 INTRODUCTION TO TOTAL QUALITY Course Length: Varies Course Description: Implementing Total Quality is a way to transform the culture of your business. Introduction to Total Quality is an important component in the successful design and implementation of the Total Quality process. Course Prerequisites: None Target Group: New Leaders Course Objectives: As a result of this workshop, a supervisor should be able to:  Orient employees to Total Quality processes  Understand the background information and overview of key processes  Identify concepts of Total Quality and design  Learn the implementation process Course Competencies:  Employee orientation to a total quality process overview  Awareness of the responsibility of managers and staff for the design and implementation of TG processes  Understanding of the background and importance of the TQ process Customize: Introduction to Total Quality can be customized to meet your company’s specific needs in the area of continuous improvement. Contact your business-training liaison for a consultation and written course proposal. Instructors: All instructors are certified or meet the College’s instructor evaluation process. 13
    • BUSC 1426 BUILDING A TOTAL QUALITY CULTURE Course Length: Varies Course Description: Implementing Total Quality is a transformation of the culture of your business. Building a Total Quality Culture is an important component in the successful design and implementation of the Total Quality process. Course Prerequisites: None Target Group: New Leaders Course Objectives: As a result of this workshop, a supervisor should be able to:  Make significant gains in market share  Receive “word of mouth” recognition as a high-quality producer  Reduce manufacturing costs Course Competencies:  Understand the philosophy and benefits of Total Quality  Record percent defective parts and product in Parts per Million (PPM)  Deliver defect-free products continuously to customers  Maintain ISO 8000 series standards Customize: Building a Total Quality Culture can be customized to utilize your company’s engineering drawings, process sheets, sales and customer service procedures, etc. Participants will learn how to develop plans that will result in achievement of World Class Quality Standards. This training is directed toward the creation of a business culture dedicated and committed to Total Quality. Contact your business-training liaison for a consultation and written course proposal. Instructors: All instructors are certified or meet the College’s instructor evaluation process. 14
    • BUSC 1427 BENCHMARKING_________________ Course Length: Varies Course Description: Making your business the best of the best is a challenging task. Benchmarking allows management to assess the competition and institute practices for strategy. Course Prerequisites: None Target Group: New Leaders Course Objectives: As a result of this workshop, a supervisor should be able to:  Learn the techniques of successful benchmarking  Identify the critical role of management  Understand the benefits of benchmarking Course Competencies:  Understanding of competition  Identification of best practices for accomplishing key business functions Customize: Benchmarking can be customized to meet your company’s specific needs in the area of leadership and management. Contact your business-training liaison for a consultation and written course proposal. Instructors: All instructors are certified or meet the College’s instructor evaluation process. 15
    • BUSC 1428 RATE YOUR SKILLS AS A MANAGER Course Length: Varies Course Description: Managers are only as effective as the skills they implement. Rate Your Skills as a Manager outlines management competencies and allows individuals to rate and discuss their strengths and weaknesses. Course Prerequisites: None Target Group: New Leaders Course Objectives: As a result of this workshop, a supervisor should be able to:  Identify management style  Develop a rated list of competencies  Understand the ways to improve performance  Learn to implement positive management practices Course Competencies:  Manager efficiency and effectiveness  Clear delegation of tasks  Understanding of managerial styles and the work needed to improve them Customize: Rate Your Skills as a Manager can be customized to meet your company’s specific needs in the area of communications. Contact your business-training liaison for a consultation and written course proposal. Instructors: All instructors are certified or meet the College’s instructor evaluation process. 16
    • BUSC1429 STATISTICAL PROCESS CONTROL Course Length: Varies Course Description: This course provides a comprehensive understanding of Statistical Process Control (SPC) and demonstrates how to implement SPC in a cost-effective manner. Students will learn how to select processes suited for development of Control Charts, how to develop the charts and interpret the results of SPC Control Charts correctly. Course Prerequisites: None Target Group: New Leaders Course Objectives: As a result of this workshop, you should be able to:  Make cost-effective decisions based on reliable data analysis  Reduce process variation to a minimum  Deliver quality products consistently with little or no inspection of product output Course Competencies:  Ways to use SPC and its cost effectiveness  Ways to lower manufacturing costs  Ways to improve quality of results Customize: Statistical Process Control (SPC) is readily customized to fit your way of doing business. Contact your business-training liaison for a consultation and written course proposal. Instructors: All instructors are certified or meet the College’s instructor evaluation process. 17
    • BUSC 1430 QUOTING AND BIDDING Course Length: Varies Course Description: The fine art of winning bids and providing accurate quotes is a learned talent. Quoting and Bidding frames estimating into the big picture and assists participants with becoming adept at the process. Course Prerequisites: None Target Group: New Leaders Course Objectives: As a result of this workshop, you should be able to:  Research technologies available in your industry  Identify components of skillful bidding and quoting  Develop estimating skills  Understand basic business issues that affect the process Course Competencies:  Understanding of business costs and estimation skills  Writing proposals with a complete picture of all business aspects  Understanding of technology available to assist in the process Customize: Quoting and Bidding can be customized to meet your company’s specific needs in the area of proposal development and writing. Contact your business-training liaison for a consultation and written course proposal. Instructors: All instructors are certified or meet the College’s instructor evaluation process. 18
    • BUSC 1431 UNDERSTANDING RELIABILITY Course Length: Varies Course Description: Reliability is a part of a Total Quality System; however, special attention must be given to the methods, procedures, testing and field trials to ensure that products will outperform customer requirements. Correctly applied process controls, process simulations, and signal-to-noise ratios are but a few of the techniques discussed in this training. Course Prerequisites: None Target Group: New Leaders Course Objectives: As a result of this workshop, you should be able to:  Increase your market share rapidly  Make your products highly demanded  Make your company known to be best in reliability and quality Course Competencies:  Ways of increasing Mean Time Between Failure (MTBF)  Ways of making product deliveries fail-safe for the duration of product warranties  Ways of making reliable products Customize: Understanding Reliability can be customized to match your company’s philosophy and procedures relative to high quality standards. Contact your business-training liaison for a consultation and written course proposal. Instructors: All instructors are certified or meet the College’s instructor evaluation process. 19
    • BUSC 1418 ISO 9000 Course Length: Varies Course Description: Learn about ISO (International Organization for Standardization) – a global network that identifies what International Standards are required by business, government and society; develops them in partnership with the sectors that will put them to use; adopts them by transparent procedures based on national input; and delivers them to be implemented worldwide. Course Prerequisites: None Target Group: New Leaders Course Objectives: As a result of this workshop, you should be able to:  Identify International Standards required by business, government and society  Increase domestic and global market share  Reduce costs of operations significantly  Enhance product/process reliability both consistently and purposefully  Influence the entire organization to pull together as one team. Course Competency:  Understanding of the value and importance of the company being compliant with the ISO/QS 9000 series standards.  Making Quality Systems policy compliant with the ISO/QS 9000 series standards. Customize: ISO 9000 can be customized to your company’s specific needs in the area of documentation. Contact your business-training liaison for a consultation and written course proposal. Instructors: All instructors are certified or meet the College’s instructor evaluation process. 20
    • BUSC 1432 ISO/QS 9000 IMPLEMENTATION: LEVEL 1 Course Length: Varies Course Description: This course is ideal for companies faced with the decision to adopt a Quality System either (a) Compliant with, but not certified to the ISO/QS 9000 series standards, or (b) Certified to the ISO/QS 9000 series standards. This training provides guidelines that enable participants to reach a compliant only or certification decision, compatible with the company’s long-term business plan. Course Prerequisites: None Target Group: New Leaders Course Objectives: As a result of this workshop, you should be able to:  Increase domestic and global market share  Reduce costs of operations significantly  Enhance product/process reliability consistently and purposefully  Influence the entire organization to pull together as one team. Course Competencies:  Understanding of the value and importance of the company being compliant with the ISO/QS 9000 series standards.  Making Quality Systems policy compliant with the ISO/QS 9000 series standards. Customize: ISO/QS 9000 Implementation: Level 1 can be customized to your company’s specific needs in the area of documentation. For example, an ISO/QS compliant Quality System will vary significantly dependent of company size, goals, and product lines. Implementation of a compliant Quality System must be flexible and customized not only to enhance product levels but also to meet ever-changing customer demands. Contact your business-training liaison for a consultation and written course proposal. Instructors: All instructors are certified or meet the College’s instructor evaluation process. 21
    • BUSC 1417 ISO 9000: ORIENTATION, DOCUMENTATION AND INTERNAL AUDITING Course Length: Varies Course Description: This course was designed to provide an overview of the ISO Standards and Structure Examples of Quality Policy, Quality Manuals and Work Instructions will be reviewed. Participants will also learn how to conduct Internal Audits and implement corrective action items. Course Prerequisites: None Target Group: New Leaders Course Objectives: As a result of this workshop, you should be able to:  Increase domestic and global market share  Increase your organization’s awareness of the importance and benefits of maintaining ISO 9000 standards  Increase demand for your products and/or services Course Competencies:  Understanding of the value and importance of the company being compliant with the ISO/QS 9000 series standards.  Understanding internal auditing as a means to contribute to continuous improvement Customize: ISO/QS 9000 Orientation, Documentation and Internal Auditing can be customized to utilize your company’s engineering drawings, process sheets, quality procedures and inspection techniques. Contact your business-training liaison for a consultation and written course proposal. Instructors: All instructors are certified or meet the College’s instructor evaluation process. 22
    • MANF 1006 BASICS OF MANUFACTURING Course Length: Varies Course Description: Learn about ISO (International Organization for Standardization) – a global network that identifies what International Standards are required by business, government and society; develops them in partnership with the sectors that will put them to use; adopts them by transparent procedures based on national input; and delivers them to be implemented worldwide. Course Prerequisites: None Target Group: New Leaders Course Objectives: As a result of this workshop, you should be able to:  Be proactive in heading off potential work stoppages  Have the suppliers, your company and your customers on the same team with the same goals  Improve response to ever-changing customer demands Course Competencies:  Awareness of the challenges facing manufacturing companies  Understanding of world class “Best Practices”  Awareness of the product flow as one continuous assembly line from the receiving dock to the customer Customize: Basics of Manufacturing can be customized to dovetail with the way your company produces product. Routing sheets, engineering drawings, inspection techniques, etc., used by your company will be incorporated into the training material. Contact your business-training liaison for a consultation and written course proposal. Instructors: All instructors are certified or meet the College’s instructor evaluation process. 23
    • MANF 1001 LEAN SIX SIGMA Course Length: Varies Course Description: This course introduces basic concepts of Lean Six Sigma (LSS) operations and transactional process improvement technology. The emphasis is to educate LSS trainees in the process and to teach the essential tools that they can apply to identify, quantify, prioritize, and solve problems in close cooperation with company management. Course Prerequisites: None Target Group: New Leaders Course Objectives: As a result of this workshop, you should be able to:  Focus on eliminating waste and creating flow  Define value as seen by the customer  Identify and map the value stream for each product Course Competencies:  Define and identify opportunities  Measure the baseline of the current processes  Analyze the root causes of problems  Improve existing deficiencies through planning and testing  Control the results by putting plans in place Customize: Lean Six Sigma can be customized to dovetail with the way your company produces product. Contact your business-training liaison for a consultation and written course proposal. Instructors: All instructors are certified or meet the College’s instructor evaluation process. 24
    • MANF 1002 LEAN SIX SIGMA FOR EXECUTIVES Course Length: Varies Course Description: This course introduces basic and more advanced concepts of Lean Six Sigma (LSS) operations and business process improvement technology. LSS provides an approach, a philosophy, and the tools to identify, quantify, and remedy roadblocks to a company's drive to superior competitiveness. Course Prerequisites: None Target Group: New Leaders Course Objectives: As a result of this workshop, you should be able to:  Create an environment that encourages new ideas for efficiency and flow  Identify the appropriate scope of projects so as to resolve root causes of pending problems  Quantify and qualify successful processes Course Competencies:  Leadership techniques and strategies for modeling the skills and values of the corporate lean image  Brainstorming techniques with leadership teams and subsequently with employee teams for creative changes to stumbling blocks that impede efficiency and flow  Evaluation techniques to recognize and reward improvements and successes Customize: Lean Six Sigma for Executives can be customized to dovetail with the way your company produces product. Contact your business- training liaison for a consultation and written course proposal. Instructors: All instructors are certified or meet the College’s instructor evaluation process. 25
    • MANF 1005 MANUFACTURING CYCLE TIME MANAGEMENT Course Length: Varies Course Description: Learn how to reduce the time of product/processes cycle, ensure on time and defect-free delivery of supplier parts and material, and make quick responses to the customer delivery change orders. Course Prerequisites: None Target Group: New Leaders Course Objectives: As a result of this workshop, you should be able to:  Develop and implement prioritized plans for cycle time reduction  Make deliveries on time every time  Reduce time to market Course Competencies:  Product/process cycle time reduction  On-time and defect-free production of parts and material  Quick response to customer delivery changes Customize: Manufacturing Cycle Time Management can be customized to your company’s specific needs in the area of cost management. Current cycle times within your company are analyzed and specific areas identified for cycle time reduction. Barriers to continuous flow of Work-in-Process material are eliminated. Part deliveries to the assembly/process line are maximized resulting in reduced inventory carrying costs and on-time deliveries to customers. Contact your business-training liaison for a consultation and written course proposal. Instructors: All instructors are certified or meet the College’s instructor evaluation process. 26
    • MANF 1003 MANUFACTURING FLOW Course Length: Varies Course Description: This course introduces the ways to reduce manufacturing cycle times, hold to a minimum work-in-process inventory and ensure a balanced, continuous process flow. Course Prerequisites: None Target Group: New Leaders Course Objectives: As a result of this workshop, you should be able to:  Deliver products to the customer on-time every time  Make status of product completion available at any point in the production line  Maximize inventory turns Course Competencies:  Reduce manufacturing cycle times  Hold work-in-process inventory to a minimum  Achieve a balanced, continuous process flow Customize: Manufacturing Flow can be customized to dovetail with the way your company produces product. Your own MRP and/or MRPII systems will be used during classroom training. Process Operation Sheets and assembly procedures will be incorporated into the classroom material. Process flow techniques will be demonstrated which lead to reduced manufacturing cycle times. Contact your business-training liaison for a consultation and written course proposal. Instructors: All instructors are certified or meet the College’s instructor evaluation process. 27
    • MANF 1004 INVENTORY MANAGEMENT Course Length: Varies Course Description: Inventory control documents generated by your company are used and analyzed during the training. The Kanban approach to materials allocation can be adopted and integrated into a company’s current MRP and MRPII system. Techniques, which result in reduced costs associated with Work-In-Process inventory, will be discussed in the training. Course Prerequisites: None Target Group: New Leaders Course Objectives: As a result of this workshop, you should be able to:  Make the process flow uninterrupted from the receiving dock to customer’s door  Reduce operational costs  Increase customer satisfaction due to reduced process cycle time Course Competencies:  Ways to reduce inventory carrying costs 20-30%  Ways to increase the number of inventory turns per year  Ways to make supplier deliveries on time every time Customize: Inventory Management can be customized to your company’s specific needs in the area of inventory control. Contact your business- training liaison for a consultation and written course proposal. Instructors: All instructors are certified or meet the College’s instructor evaluation process. 28
    • BUSC 1408 DOING BUSINESS ON THE WORLD WIDE WEB Course Length: Varies Course Description: Businesses that do not harness the Internet are looking for footing in an increasingly competitive marketplace. Doing Business on the World Wide Web introduces participants to the benefits of utilizing the Internet as a marketing and business tool. Course Prerequisites: None Target Group: New Leaders Course Objectives: As a result of this workshop, you should be able to:  Understand advantages of conducting business via the Internet  Learn the capabilities and potential for conducting business and specific business functions on the Web  Identify tools, hardware and training necessary to utilize the Internet  Develop plans for implementing efficiencies of the Internet for your business Course Competencies:  Utilizing technology to make business easier and more efficient  Utilizing available and affordable technology to enhance productivity and efficiency Customize: Doing Business on the World Wide Web can be customized to meet your company’s specific needs in the area of electronic commerce. Contact your business-training liaison for a consultation and written course proposal. Instructors: All instructors are certified or meet the College’s instructor evaluation process. 29
    • BUSC 1085 BUSINESS RISK ASSESSMENT AND DISASTER RECOVERY Course Length: Varies Course Description: Learn the basic principles needed to conduct Business Risk Assessment and Disaster Recovery. Course includes discussion of risk identification, measurement, prioritization and management, and Windows Forensics and Incident Recovery. Course Prerequisites: None Target Group: New Leaders Course Objectives: As a result of this workshop, you should be able to:  Focus on assessment of business risk  Define the nature of change and risk  Conduct business risk: assessment, identification, measurement, prioritization and implementation Course Competencies:  Working knowledge of business risk  Key process and tools to conduct business risk: assessment, identification, measurement, prioritization and implementation  Complete a business risk management exercise successfully. Customize: Business Risk Assessment and Disaster Recovery can be customized to meet your company’s specific needs. Contact your business- training liaison for a consultation and written course proposal. Instructors: All instructors are certified or meet the College’s instructor evaluation process. 30
    • BUSC 1320 BASIC PROJECT MANAGEMENT Course Length: Varies Course Description: Learn the basic project management skills necessary for planning, performing, and controlling projects. Course Prerequisites: None Target Group: New Leaders Course Objectives: As a result of this workshop, you should be able to:  Integrate basic project management concepts, terminology, techniques, and tools in the planning process  Demonstrate expertise in the application of generally accepted project management best practices as recognized by the PMI Course Competencies:  Knowledge of project management processes and terminology  Control of budgets, schedules, and deviations  Understanding of key communication and reporting tools  Concept of planning and sequencing project activities  Knowledge of the PMI Code of Ethics and professional responsibilities Customize: Basic Project Management can be customized to meet your company’s specific needs. Contact your business-training liaison for a consultation and written course proposal. Instructors: All instructors are certified or meet the College’s instructor evaluation process. 31
    • BUSC 1348 PROJECT MANAGEMENT SEMINAR Course Length: Varies Course Description: This course presents a proven set of tools to manage projects effectively while avoiding common pitfalls. Designed for the novice, this course is a useful refresher even for experienced managers who will benefit from some of the more advanced topics that will be covered. Course Prerequisites: None Target Group: New Leaders Course Objective: As a result of this workshop, you should be able to:  Understand the practice of project management Course Competencies:  Strategic planning, budgeting and pricing, marketing, and program management  Proposal development, contract administration and accounting, corporate finance  Working with Prime Contractors, employee relations, and corporate administration  Awareness of government resources Customize: Project Management Seminar can be customized to meet your company’s specific needs. Contact your business-training liaison for a consultation and written course proposal. Instructors: All instructors are certified or meet the College’s instructor evaluation process. 32
    • BUSC 1348 LOGISTICS MANAGEMENT Course Length: Varies Course Description: Learn the principles of effective logistics management for small business operations. Course Prerequisites: None Target Group: New Leaders Course Objectives: As a result of this workshop, you should be able to:  Understand the Supply Chain Management concepts, purchasing and supply management, and operations.  Understand the integrated logistics management, quality customer service and integrated logistics and service response logistics.  Review integrated logistics activities to include domestic transportation, transportation management, inventory management, scheduling, warehouse management and material handling and packaging.  Coordinate issues in integrated logistics to include reserve logistics, organizing integrated logistics, information issues, accounting and strategic integrated logistics management. Course Competency:  Working knowledge of integrated logistics to include supply chain management and integrated logistics management. Customize: Logistics Management can be customized to meet your company’s specific needs. Contact your business-training liaison for a consultation and written course proposal. Instructors: All instructors are certified or meet the College’s instructor evaluation process. 33
    • BUSC 1350 BUSINESS SAVVY IS GOOD BUSINESS Course Length: Varies Course Description: Businesses are working hard to deliver the best product and service to their clients. Research indicates that the soft skills presented both in person and over the phone can make or break a deal. This is an interactive workshop teaches skills which can be learned and applied not only in the corporate sector but also in personal relationships. Course Prerequisites: None Target Group: New Leaders Course Objectives: As a result of this workshop, you should be able to:  Make proper and effective introductions  Dress and groom for success  Make positive first impressions  Improve dining skills  Improve your mingling and networking skills  Enhance client relations Course Competencies:  Business etiquette  Travel tips for business  How to work a room Customize: Business Savvy is Good Business can be customized to meet your company’s specific needs. Contact your business-training liaison for a consultation and written course proposal. Instructors: All instructors are certified or meet the College’s instructor evaluation process. 34
    • ACCT 1010 FINANCE FOR NON-FINANCIAL MANAGERS Course Length: Varies Course Description: Improve your decision making by learning the ins and outs of financial reports and accounting data. You will learn about the accounting process, generally accepted accounting principles, and how to analyze financial statements and annual reports. This program is designed for non-financial managers or small business owners in every functional area of responsibility, in all industry types, and in both private and public sectors. Course Prerequisites: None Target Group: New Leaders Course Objectives: As a result of this workshop, you should be able to:  Understand the accounting process  Understand main accounting principles  Analyze financial statements and annual reports Course Competencies:  Knowledge of accounting process  Knowledge of accepted accounting principles  Analysis of financial statements and annual reports Customize: Finance for Non-Financial Managers can be customized to meet your company’s specific needs. Contact your business-training liaison for a consultation and written course proposal. Instructors: All instructors are certified or meet the College’s instructor evaluation process. 35
    • BUSC 1380 CREATIVE PROBLEM SOLVING Course Length: Varies Course Description: The ability to solve problems creatively allows people to improve their work processes continuously and eliminate stumbling blocks to their performance and satisfaction at work. This workshop covers a step-by-step process, from defining the problem to identifying necessary solutions. Course Prerequisites: None Target Group: New Leaders Course Objectives: As a result of this workshop, you should be able to:  Facilitate groups in open dialogue about work process improvement  Identify and use creative techniques to eliminate waste and archaic methods  Create an environment that is conducive to good communication and positive suggestions for improvement Course Competencies:  Brainstorm and mind-map problems in the workplace  Use of reflection, observation, experience, and logic in working through both simple and complex situations  Approach problems from different perspectives using flexibility and tolerance for new ideas Customize: Creative Problem Solving can be customized to meet your company’s specific needs. Contact your business-training liaison for a consultation and written course proposal. Instructors: All instructors are certified or meet the College’s instructor evaluation process. 36
    • BUSC 1403 HIRING THE RIGHT EMPLOYEES Course Length: One day Course Description: Retaining good employees begins with knowing how to hire the right employees. This workshop covers the basics including: identifying what you are looking for, personalities that fit the position, how to write a good job description and interviewing techniques to find the perfect match. Course Prerequisites: None Target Group: New Leaders Course Objectives: As a result of this workshop, you should be able to:  Write a good job description based on the essential skills inventory and experience of those presently performing well in the job  Develop good interview questions using the STAR behavioral interviewing strategies based on the interviewee’s past Situation, Task, Action, and Results  Use your budget wisely for recruiting personalities that fit the culture and skill of the position you need to fill Course Competencies:  Knowledgeable approach to a variety of techniques for use in hiring the best person for the job  Increased ability to recognize good employees who will stay with the company  Sharpened skills in hiring through practice in all aspects of the hiring process Customize: Hiring the Right Employees can be customized to meet your company’s specific needs. Contact your business-training liaison for a consultation and written course proposal. Instructors: All instructors are certified or meet the College’s instructor evaluation process. 37
    • BUSC 1317 FEDERAL CONTRACTING Course Length: Varies Course Description: Learn the basic proven methods to identify new contracting opportunities to enhance your government contracting efficiency and boost your profitability when doing business with the federal government. Course Prerequisites: None Target Group: New Leaders Course Objectives: As a result of this workshop, you should be able to:  Learn from top experienced executives what it takes to succeed in this growing field  Take advantage of the many opportunities available by learning the tricks of the trade  Build a new career in government contracting Course Competencies:  Strategic planning, budgeting and pricing, marketing, and program management  Proposal development, contract administration and accounting, corporate finance  Ability to work with prime contractors, employee relations, and corporate administration  Awareness of government resources Customize: Federal Contracting can be customized to meet your company’s specific needs. Contact your business-training liaison for a consultation and written course proposal. Instructors: All instructors are certified or meet the College’s instructor evaluation process. 38
    • Leadership Skills Conflict Management Your Company Benefits When: ♦ Workflow is maintained and not halted by disagreement ♦ Coworkers understand how to work toward general agreement ♦ Employees possess the skills needed to reach resolution ♦ You or your co-workers aren’t experiencing frustration on the job ♦ Your employees have the skills to negotiate with clients ♦ Employees can settle issues and maximize productivity ♦ Employees are prepared for change ♦ Resistance to change is mitigated in well-planned manner ♦ Coworkers understand the process and rationale of change
    • COMM 1012 ACHIEVING CONSENSUS Course Length: Varies Course Description: Productivity relies on consistent work patterns. Achieving Consensus provides participants with the opportunity to develop their problem solving & resolution skills in the workplace. Course Prerequisites: None Target Group: New Leaders Course Objectives: As a result of this workshop, a supervisor should be able to:  Identify obstacles in the workplace  Understand techniques for achieving resolution  Develop skills for reaching consensus  Work with a group to reach consensus Course Competencies:  Conflict resolution  Achievement of agreement Customize: Achieving Consensus can be customized to meet your company’s specific needs in the area of consensus. Contact your business- training liaison for a consultation and written course proposal. Instructors: All instructors are certified or meet the College’s instructor evaluation process. 41
    • COMM 1013 NEGOTIATING BASICS Course Length: Varies Course Description: Conflict is inevitable in any organization. Negotiating Basics will help participants to understand their own strengths and weaknesses in resolving disagreements and conflicts while increasing skills used to resolve them. Course Prerequisites: None Target Group: New Leaders Course Objectives: As a result of this workshop, you should be able to:  Describe the different styles of managing conflict  Identify, by means of an inventory, the primary conflict management style  Practice adapting the style to accommodate the presented need  Understand the positive and negative uses of conflict in an organization  Practice skills and strategies needed to resolve conflicts Course Competencies:  Negotiation skills  Conflict resolution  Ways to settle issues and maximize productivity Customize: Negotiating Basics can be customized to meet your company’s specific needs in the area of conflict management. Contact your business-training liaison for a consultation and written course proposal. Instructors: All instructors are certified or meet the College’s instructor evaluation process. 42
    • BUSC 1397 RESISTANCE: MOVING BEYOND BARRIERS TO CHANGE Course Length: Varies Course Description: All organizations go through change. This course gives tips and techniques to work through changes in business process, protocol, attitudes and structure creatively exploring the subtle and not so subtle dynamics of change. In this section, you will discover how to manage change and effectively reduce stress. Course Prerequisites: None Target Group: New Leaders Course Objectives: As a result of this workshop, you should be able to:  Understand the importance to change  Identify factors contributing to change  Learn techniques to present change Course Competencies:  Skills to prepare for and accommodate change  Skills to mitigate change in well-planned manner  Process and rationale of change Customize: Resistance: Moving Beyond Barriers to Change can be customized to meet your company’s specific needs in the area of flexibility. Contact your business-training liaison for a consultation and written course proposal. Instructors: All instructors are certified or meet the College’s instructor evaluation process. 43
    • BUSC 1361 CREATING PEACE: SUCCESSFUL CONFLICT RESOLUTION Course Length: Varies Course Description: Conflicts are inevitable and people choose different ways to manage conflict. Some use avoidance. Some resort to violence. Still others just give up and give in. With the right tools and frame of mind, you can resolve conflicts in a way that benefits everyone involved. Once people understand conflict and how to manage it more effectively, fear and avoidance can disappear, while personal growth and productivity expand. Course Prerequisites: None Target Group: New Leaders Course Objectives: As a result of this workshop, you should be able to:  Resolve conflicts in a way that benefits everyone involved  Expand personal growth and productivity Course Competency:  Development of skills to resolve conflict Customize: Creating peace: Successful Conflict Resolution can be customized to meet your company’s specific needs in the area of flexibility. Contact your business-training liaison for a consultation and written course proposal. Instructors: All instructors are certified or meet the College’s instructor evaluation process. 44
    • COMM 1011 CONFLICT RESOLUTION AND MEDIATION SKILLS Course Length: Varies Course Description: This course combines conflict management theory with intensive practical and experiential role plays and exercises that will improve participants’ communication skills and provide conflict management strategies and techniques that are empowering and effective in everyday work, family and community situations. Course Prerequisites: None Target Group: New Leaders Course Objectives: As a result of this workshop, you should be able to:  Resolve conflicts in a way that benefits everyone involved  Understand the effect of attitude on employees, service, and the customer  Create successful business interactions and open communication  Employ mediation techniques to move beyond an impasse Course Competencies:  Prevent unproductive behavior that furthers a negative workforce  Remove negotiation traps by maintaining focus on the objectives and steering toward balanced outcomes  Instill positive communication techniques for everyday work and personal situations that provide a more positive work environment and play a part in preventing intense conflicts that require mediation Customize: Conflict Resolution and Mediation Skills can be customized to meet your company’s specific needs in the area of conflict management. Contact your business-training liaison for a consultation and written course proposal. Instructors: All instructors are certified or meet the College’s instructor evaluation process. 45
    • COMM 1014 CONFRONTING ISSUES WITH YOUR MANAGER Course Length: Varies Course Description: Difficulties with management can quickly reduce or bring productivity to a standstill. Confronting Issues with Your Manager provides participants with skills to approach management in a style suitable to achieving effective communication and resolution. Course Prerequisites: None Target Group: New Leaders Course Objectives: As a result of this workshop, you should be able to:  Understand corporate culture  Identify appropriate means/lines of communication  Develop techniques for broaching issues  Learn to present issues for resolution Course Competency:  Effective communication with management Customize: Confronting Issues with Your Manager can be customized to meet your company’s specific needs in the area of conflict management. Contact your business-training liaison for a consultation and written course proposal. Instructors: All instructors are certified or meet the College’s instructor evaluation process. 46
    • COMM 1015 HANDLING THE DIFFICULT EMPLOYEE Course Length: Varies Course Description: Keeping positive attitudes is critical to the success of any business. Handling the Difficult Employee outlines management skills to diminish the negative influence of troublesome employees. Course Prerequisites: None Target Group: New Leaders Course Objectives: As a result of this workshop, you should be able to:  Understand personality types  Develop protocols  Identify antagonists  Determine methods to ease individual stresses Course Competencies:  Effective communication skills  Consistent management style Customize: Handling the Difficult Employee can be customized to meet your company’s specific needs in the area of conflict management. Contact your business-training liaison for a consultation and written course proposal. Instructors: All instructors are certified or meet the College’s instructor evaluation process. 47
    • 48
    • LEADERSHIP SKILLS Supervisory and Leadership Skills Your Company Benefits When: ♦ Supervisors and managers are prepared for their role as a leader ♦ Supervisors and managers are set up for success in leadership roles ♦ All employees are prepared to accept their role as management ♦ Mentoring is part of employees’ benefit package ♦ Employees are guided through new projects and situations ♦ Staff learn from one another and are willing to share previous experiences ♦ Groups can participate and contribute to problem-solving sessions ♦ Coworkers can form workgroups to accomplish goals, projects and challenges ♦ Employees are able to contribute their expertise and compliment the talents of others ♦ Team members know what is expected of them ♦ Employees are empowered to make decisions and implement appropriate actions ♦ Employees are able to problem solve ♦ The same old ways are challenged and improved to enhance productivity ♦ A variety of individuals contribute to a finished process or products ♦ Employees’ input is valued and contributed regularly ♦ Employees have developed skills to accommodate change and are prepared for change ♦ Attitudes toward a stressful time or situation are proactive not reactive.
    • BUSC 1410 FRONT LINE SUPERVISION: STRATEGIES FOR SUCCESS Course Length: Varies Course Description: This is a self-discovery and awareness course designed to help individuals identify what kind of supervisor he/she wants to become and what problems must be overcome to get there. Course Prerequisites: None Target Group: New Leaders Course Objectives: As a result of this workshop, a supervisor should be able to:  Identify characteristics of effective and ineffective supervisors  Understand and identify problems that confront frontline supervisors and methods to overcome them  Analyze characteristics of the organization’s culture and classify ways for frontline supervisors to best succeed within it  Catalog formal and informal power bases within the organization and how the front line supervisor can best succeed as a management team member Course Competencies:  Understanding of various types of supervisors  Knowledge of obstacles limiting successful supervision  Understanding of management, conflict resolution, task delegation and teamwork Customize: Front Line Supervision: Strategies for Success can be customized to meet your company’s specific needs in the area of leadership. Contact your business-training liaison for a consultation and written course proposal. Instructors: All instructors are certified or meet the College’s instructor evaluation process. 51
    • BUSC 1411 FORWARD THINKING Course Length: Varies Course Description: Getting employees to look ahead can be a critical step in improving productivity and efficiencies in the workplace. Forward Thinking shifts the view of the participants and makes them consider steps down the road rather than the immediate. Course Prerequisites: None Target Group: New Leaders Course Objectives: As a result of this workshop, a supervisor should be able to:  Identify the strengths of planning  Understand the process of looking ahead and assigning tasks to an action plan  Develop skills for anticipating the planning process  Learn to look ahead and continue progressing Course Competency:  Planning skills Customize: Forward Thinking can be customized to meet your company’s specific needs in the area of leadership. Contact your business-training liaison for a consultation and written course proposal. Instructors: All instructors are certified or meet the College’s instructor evaluation process. 52
    • BUSC 1321 MYERS-BRIGGS TYPE INDICATOR Course Length: Varies Course Description: The Myers-Briggs Type Indicator is a tool to help participants develop a deeper appreciation and acceptance of self and others. This heightened self-awareness and deeper understanding will enable you to improve personal and professional relationships by learning how people energize themselves, gather information, make decisions and structure their lives. Course Prerequisites: None Target Group: New Leaders Course Objectives: As a result of this workshop, you should be able to:  Define and identify the four pairs of Myers-Briggs preferences or dichotomies.  Determine and identify individual Myers-Briggs Indicator preferences or dichotomies.  Differentiate between type dynamics and development. Course Competency:  Identify individual Myers-Briggs Type Indicator preferences. Customize: The Myers-Briggs Type Indicator can be customized to meet your company’s specific needs in the area of leadership. Contact your business-training liaison for a consultation and written course proposal. Instructors: All instructors are certified or meet the College’s instructor evaluation process. 53
    • BUSC 1412 DELEGATING FOR RESULTS Course Length: Varies Course Description: Delegating and time management are critical skills for managers who want or need to increase productivity. This course assists participants in identifying their time wasters and ways to better implement the delegation process. Course Prerequisites: None Target Group: New Leaders Course Objectives: As a result of this workshop, you should be able to:  Analyze the use of time and identify time-wasters  Set goals for professional use of time  Learn to deal with interruptions  Plan the delegation of tasks Course Competencies:  Understand the principles of delegating  Develop skills to have better control of time Customize: Delegating for Results can be customized to meet your company’s specific needs in the area of leadership. Contact your business- training liaison for a consultation and written course proposal. Instructors: All instructors are certified or meet the College’s instructor evaluation process. 54
    • BUSC 1413 BUILDING SMALL BUSINESS TEAMS Course Length: Varies Course Description: Workgroups are often the most efficient method to accomplish a variety of tasks and projects. Building Small Business Teams works with participants to create strong teamwork skills and methods to increase trust among coworkers. Course Prerequisites: None Target Group: New Leaders Course Objectives: As a result of this workshop, you should be able to:  Identify projects appropriate for implementing small business teams  Understand how teams are created and maintained  Develop trust and grasp its role in successful team building  Recognize the challenges teams face and pick up ways to sidetrack obstacles  Obtain team building tips Course Competencies:  Formation of workgroups to accomplish goals, projects and challenges  Ways to contribute the expertise and compliment the talents of others Customize: Building Small Business Teams can be customized to meet your company’s needs in the area of teamwork. Contact your business- training liaison for a consultation and written course proposal. Instructors: All instructors are certified or meet the College’s instructor evaluation process. 55
    • BUSC 1414 TEAM ROLES AND RESPONSIBILITIES Course Length: Varies Course Description: Teams bring together a variety people to accomplish a variety of tasks and projects. Team Roles and Responsibilities works with participants to recognize the challenges of working in teams and responsibilities of each of the members of the team. Course Prerequisites: None Target Group: New Leaders Course Objectives: As a result of this workshop, you should be able to:  Identify types of behavior that promote or damage team’s effectiveness  Understand the effect of each member’s role on the team  Develop patterns that will influence interactions of the team  Recognize how clear and well agreed upon values will help the team get through challenging situations Course Competencies:  Ways to let team members know what is expected of them  Ways to empower employees to make decisions and implement appropriate actions  Ways to assign tasks Customize: Team Roles and Responsibilities can be customized to meet your company’s specific needs in the area of teamwork. Contact your business-training liaison for a consultation and written course proposal. Instructors: All instructors are certified or meet the College’s instructor evaluation process. 56
    • BUSC 1415 DYNAMICS OF DIVERSITY Course Length: Varies Course Description: A dynamic workplace is comprised of a variety of individuals. Dynamics of Diversity gives participants a broad look at the influence a multicultural body of employees can have on the success of your business. Course Prerequisites: None Target Group: New Leaders Course Objectives: As a result of this workshop, you should be able to:  Identify ways to be inclusive in planning and teamwork  Learn the benefits derived from a diverse workplace  Gain a sensitivity and awareness of other views and perspectives  Understand how to harness diversity in the workplace Course Competencies:  Ways to increase contribution of a variety of individuals in planning and teamwork  Ways to value the input from employees Customize: Dynamics of Diversity can be customized to meet your company’s specific needs in the area of diversity. Contact your business- training liaison for a consultation and written course proposal. Instructors: All instructors are certified or meet the College’s instructor evaluation process. 57
    • LAWS 1004 AMERICANS WITH DISABILITIES ACT Course Length: Varies Course Description: This piece of legislation has a high degree of influence in the workplace. Americans with Disabilities Act is designed to familiarize participants with its many facets. Course Prerequisites: None Target Group: New Leaders Course Objectives: As a result of this workshop, you should be able to:  Understand the components of the legislation  Learn about how the Act affects human resources  Develop an evaluation to measure your compliance  Identify areas for improvement Course Competencies:  Familiarity with the ADA and how it impacts the workplace  Ways to be compliant with the requirements of the ADA Customize: Americans with Disabilities Act can be customized to meet your company’s specific needs in the area of diversity. Contact your business-training liaison for a consultation and written course proposal. Instructors: All instructors are certified or meet the College’s instructor evaluation process. 58
    • BUSC 1409 SUPERVISING EMPLOYEES WITH DISABILITIES Course Length: Varies Course Description: Supervising a disabled employee is not all about making accommodations. Supervising Employees with Disabilities gives managers a broader perspective on the topics associated with managing a disabled worker. Course Prerequisites: None Target Group: New Leaders Course Objectives: As a result of this workshop, you should be able to:  Identify issues specific to supervising disabled employees  Develop an awareness model for coworkers  Understand a breadth of disabilities and how they affect the workplace Course Competencies:  Familiarity and preparedness to work with disabled employees  Understanding of employees’ strengths and weaknesses Customize: Supervising Employees with Disabilities can be customized to meet your company’s specific needs in the area of diversity. Contact your business-training liaison for a consultation and written course proposal. Instructors: All instructors are certified or meet the College’s instructor evaluation process. 59
    • BUSC 1351 MAXIMIZING YOUR TEAM’S EFFECTIVENESS Course Length: Varies Course Description: Have you noticed a steady decline in performance, professionalism, respect and cooperation amongst those you work with? All of these issues play a key role in the level of effectiveness you and others around you can generate. Learn how to minimize factors that lead to ineffectiveness. Course Prerequisites: None Target Group: New Leaders Course Objectives: As a result of this workshop, you should be able to:  Build mutual respect in the office  Eliminate unacceptable language, attire and behavior  Reduce workplace gossip and cliques  Understand rules for netiquette/cubiquette  Give and receive constructive criticism  Improve your telephone manners Course Competencies:  Workplace ethics  Stress management Customize: Maximizing Your Team’s Effectiveness can be customized to meet your company’s specific needs in the area of leadership. Contact your business-training liaison for a consultation and written course proposal. Instructors: All instructors are certified or meet the College’s instructor evaluation process. 60
    • COMM 1018 SELF-RENEWAL AND SELF-EMPOWERMENT Course Length: Varies Course Description: The workplace is constantly evolving and employees need to feel a part of the dynamic process, not caught up in a quagmire. This course enlightens participants to the tools available to reenergize their workplace. Course Prerequisites: None Target Group: New Leaders Course Objectives: As a result of this workshop, you should be able to:  Understand the value of self-empowerment and how it applies to the workplace  Implement renewal techniques  Develop ways to enable employees to feel comfortable with sharing their ideas  Learn to energize the workplace Course Competencies:  Workplace ethics  Stress management Customize: Self-Renewal and Self-Empowerment can be customized to meet your company’s specific needs in the area of leadership. Contact your business-training liaison for a consultation and written course proposal. Instructors: All instructors are certified or meet the College’s instructor evaluation process. 61
    • COMM 1017 LEADERSHIP SKILLS FOR WOMEN Course Length: Varies Course Description: With management comes a whole new set of challenges. This course focuses on the issues and obstacles relevant to all management roles and details some of the topics specific to females. Course Prerequisites: None Target Group: New Leaders Course Objectives: As a result of this workshop, you should be able to:  Identify leadership challenges specific to women  Understand the characteristics and styles of capable leaders  Learn the obstacles and pitfalls of effective leadership  Develop skills and techniques to lead Course Competencies:  Leadership roles and characteristics  Successful leadership strategies for females Customize: Leadership Skills for Women can be customized to meet your company’s specific needs in the area of leadership. Contact your business- training liaison for a consultation and written course proposal. Instructors: All instructors are certified or meet the College’s instructor evaluation process. 62
    • BUSC 1352 THE ART OF NETWORKING Course Length: Varies Course Description: Word-of-mouth is still the best form of advertising and a great way to introduce yourself, your products and/or services. Coworkers, regardless of title/level, can offer each other access to additional skills, knowledge and creativity. No two people bring the same perspective to any one task. However, if employees do not have keys to the kingdom, they will not have access to the wealth. Networking is one of the most important activities you need to do to grow your business. Learn about networking as the art of creating and developing relationships, sharing things about you and discovering things about others. Course Prerequisites: None Target Group: New Leaders Course Objectives: As a result of this workshop, you should be able to:  Have greater access to additional resources.  Have better promotion of your own assets within the organization.  Have greater commitment to the goals of the organization and industry happenings. Course Competency:  Successful networking strategies Customize: The Art of Networking can be customized to meet your company’s specific needs in the area of leadership. Contact your business- training liaison for a consultation and written course proposal. Instructors: All instructors are certified or meet the College’s instructor evaluation process. 63
    • BUSC 1362 MENTORING Course Length: Varies Course Description: Establishing a workplace where mentoring is the norm can produce numerous benefits to working relationships and skill development. Learn the basic principles to be an effective mentor. This course provides participants with the opportunity to develop their coaching skills and recognize the value of conveying experiences and exposing individuals to new circumstances. It assists mentors in setting, managing, and evaluating goals; coaching; diagnostic and process management tools. Provides best practices to help mentors and protégés maximize the investment and avoid common mentoring traps and pitfalls. Course Prerequisites: None Target Group: New Leaders Course Objectives: As a result of this workshop, you should be able to:  Identify characteristics of accomplished mentors  Understand methods to provide productive mentoring experiences  Gain insight on how mentoring can enhance the workplace  Develop mentoring skills Course Competencies:  Principles of mentoring  Coaching skills Customize: Mentoring can be customized to meet your company’s specific needs in the area of leadership. Contact your business-training liaison for a consultation and written course proposal. Instructors: All instructors are certified or meet the College’s instructor evaluation process. 64
    • BUSC 1379 COACHING FOR TOP PERFORMANCE Course Length: Varies Course Description: Coaching is a vehicle for moving people from where they are now to where they need and want to be. Coaching is central to performance management, while developing the climate, environment, and process that empowers individuals and teams to create results. This workshop covers a step-by-step coaching process with the end result of improved employee performance. Course Prerequisites: None Target Group: New Leaders Course Objectives: As a result of this workshop, you should be able to:  Understand methods to provide productive coaching  Gain insight on how coaching can enhance the workplace  Develop coaching skills Course Competency:  Coaching skills Customize: Coaching for Top Performance can be customized to meet your company’s specific needs in the area of leadership. Contact your business- training liaison for a consultation and written course proposal. Instructors: All instructors are certified or meet the College’s instructor evaluation process. 65
    • BUSC 1380 CREATIVE PROBLEM SOLVING Course Length: Varies Course Description: The ability to solve problems creatively allows people to improve their work processes and eliminate stumbling blocks to their performance and satisfaction at work. This workshop covers a step-by-step process, from defining the problem to identifying necessary solutions creatively. Course Prerequisites: None Target Group: New Leaders Course Objectives: As a result of this workshop, you should be able to:  Facilitate groups in open dialogue about work process improvement  Identify and use creative techniques to eliminate waste and archaic methods  Create an environment that is conducive to good communication and positive suggestions for improvement Course Competency:  Ability to brainstorm and mind-map problems in the workplace  Use of reflection, observation, experience, and logic in working through both simple and complex situations  Approach problems from different perspectives using flexibility and tolerance for new ideas Customize: Creative Problem Solving can be customized to meet your company’s specific needs in the area of leadership. Contact your business- training liaison for a consultation and written course proposal. Instructors: All instructors are certified or meet the College’s instructor evaluation process. 66
    • BUSC 1416 LEADING PROBLEM-SOLVING SESSIONS Course Length: Varies Course Description: Obstacles need to be tackled on a day-to-day basis. This course equips participants with the tools they need to conduct groups effectively through deliberations on a variety of issues. Course Prerequisites: None Target Group: New Leaders Course Objectives: As a result of this workshop, you should be able to:  Learn the process of conducting a problem-solving session  Identify the role of a facilitator  Understand group dynamics  Develop skills to facilitate small- to medium-sized groups Course Competency:  Facilitation of problem-solving sessions Customize: Leading Problem-Solving Sessions can be customized to meet your company’s specific needs in the area of leadership. Contact your business-training liaison for a consultation and written course proposal. Instructors: All instructors are certified or meet the College’s instructor evaluation process. 67
    • BUSC 1397 MANAGING CHANGE Course Length: Varies Course Description: All organizations go through change. This course gives tips and techniques to work through changes in business process, protocol, attitudes and structure creatively exploring the subtle and not so subtle dynamics of change. In this section, you will discover how to manage change and effectively reduce stress. Course Prerequisites: None Target Group: New Leaders Course Objectives: As a result of this workshop, you should be able to:  Identify the advantages of change  Understand the process of change and the importance of planning  Learn to present change in a palatable format  Develop skills to adapt to change Course Competency:  Change and stress management Customize: Managing Change can be customized to meet your company’s specific needs in the area of leadership. Contact your business-training liaison for a consultation and written course proposal. Instructors: All instructors are certified or meet the College’s instructor evaluation process. 68
    • BUSC 1398 HOW TO MOTIVATE YOUR STAFF Course Length: Varies Course Description: As a supervisor, one of the most challenging aspects of your job can be keeping your staff motivated and productive. This workshop will explore several concepts of staff motivation and then offer a number of ways to reward and recognize your staff even if your funds are limited. Course Prerequisites: None Target Group: New Leaders Course Objectives: As a result of this workshop, you should be able to:  Discover the needs and priorities of your staff in order to tap into them as a motivational tool  Communicate with all members of your staff so they feel connected to both the immediate and long-term goals  Handle the problem staff members respectfully so they clearly understand your directives  Reward and recognize appropriately and consistently the positive achievements of both individuals and teams Course Competencies:  Recognition that negative employees play a powerful role in de- motivating your staff and need to be dealt with respectfully  Reward and recognition strategies that are given in appropriate levels and consistently to keep up the energy and motivation in the group  Consistent and frequent face time so there is a sense of belonging in the group Customize: How to Motivate Your Staff can be customized to meet your company’s specific needs in the area of leadership. Contact your business- training liaison for a consultation and written course proposal. Instructors: All instructors are certified or meet the College’s instructor evaluation process. 69
    • BUSC 1399 MAKING THE MOST OF YOUR MEETING Course Length: Varies Course Description: Do you cringe at the thought of one more meeting? Do you find some meetings unproductive? Many factors contribute to meetings that waste time. Attend this workshop and learn several ways to plan, conduct, and close meetings that result in a win-win scenario for all. Course Prerequisites: None Target Group: New Leaders Course Objectives: As a result of this workshop, you should be able to:  Describe four purposes of conducting meetings  Identify meeting management skills  Understand the role of the facilitator  Learn the IDEA problem-solving model as an effective meeting management tool Course Competencies:  Facilitation of productive meetings that use the participants’ time effectively  Creation of meeting synergy used to create new processes, solve problems, and motivate the group to continue forward in reaching their goals Customize: Making the Most of Your Meeting can be customized to meet your company’s specific needs in the area of leadership. Contact your business-training liaison for a consultation and written course proposal. Instructors: All instructors are certified or meet the College’s instructor evaluation process. 70
    • BUSC 1402 HONING YOUR PRESENTATION SKILLS Course Length: Varies Course Description: Are you in a position where you must give presentations, speeches or lectures? This workshop will help you overcome your public speaking fears and give you confidence to deliver successful presentations. During this session, you will be videotaped and be given the basics for organizing and delivering an effective presentation. Course Prerequisites: None Target Group: New Leaders Course Objectives: As a result of this workshop, you should be able to:  Prepare for your presentation through research of your subject matter and the group’s background and level of expertise  Make your message clear and precise and credible  Practice your delivery and make it interesting and engaging  Communicate with confidence and enthusiasm  Evaluate and critique your presentation for future improvement Course Competencies:  Well-researched material that is relevant to the audience  Clear, concise, interesting presentations  Techniques in eye contact, interactive engagement with the participants, and sensitivity to their needs  Ability to be persuasive and understood  Well-rehearsed, appropriately dressed, and engaging entrance and exit Customize: Honing Your Presentation Skills can be customized to meet your company’s specific needs in the area of leadership. Contact your business-training liaison for a consultation and written course proposal. Instructors: All instructors are certified or meet the College’s instructor evaluation process. 71
    • BUSC 1404 FISH! PHILOSOPHY Course Length: Varies Course Description: Based upon the hugely successful work of Seattle’s Pike Place Fish Market, the workshop will help you create an environment where people enjoy coming to work and are personally vested in what they do. FISH! has transformed businesses across the country. Its high energy message engages employees and assists managers with retention, motivation, customer services and teamwork. Course Prerequisites: None Target Group: New Leaders Course Objectives: As a result of this workshop, you should be able to:  Apply ingeniously simple lessons learned from the actual Pike Place fishmongers  Discover how to energize those reporting to you  Address today’s most pressing workplace issues of employee retention and burnout Course Competencies:  Apply the appealing message of the FISH Philosophy to your team or organization  Turn an unenthusiastic and unhelpful department into an effective team  Bring your own energy, passion, and positive attitude to your workplace Customize: Fish! Philosophy can be customized to meet your company’s specific needs in the area of leadership. Contact your business-training liaison for a consultation and written course proposal. Instructors: All instructors are certified or meet the College’s instructor evaluation process. 72
    • BUSC 1406 EFFECTIVE WAYS TO MANAGE YOUR STRESS Course Length: Varies Course Description: Stress factors are everywhere. Being able to identify them and successfully navigate them is important to any employee and work environment. Stress management can assist with the reduction of “Burn- out” and absenteeism which greatly impact an organization’s productivity. In addition, learning stress management techniques can improve the overall attitude of the work environment. This course teaches important skills which help you to manage the job-related stress, quickly and effectively targeting the causes of stress and building buffers against it. Course Prerequisites: None Target Group: New Leaders Course Objectives: As a result of this workshop, you should be able to:  Identify one’s own stress triggers  Identify potential stressful situation and/or time  Understand and employ techniques to successfully manage stress Course Competency:  Stress management skills Customize: Effective Ways to Manage Your Stress can be customized to meet your company’s specific needs in the area of leadership. Contact your business-training liaison for a consultation and written course proposal. Instructors: All instructors are certified or meet the College’s instructor evaluation process. 73
    • LAWS 1003 HOW TO USE THE FREEDOM OF INFORMATION ACT Course Length: Varies Course Description: Federal Freedom of Information Act, passed in 1966 significantly enhanced the public’s ability to receive information about government. Act guarantees your right to inspect a storehouse of government documents and makes all records of government agencies presumptively available to you upon request. Learning how to receive information about the policies and actions of government will enable you to investigate a variety of news stories and historical events. Course Prerequisites: None Target Group: New Leaders Course Objectives: As a result of this workshop, you should be able to:  Deal effectively with requesting information you need from the government  Know which records are available and how to get them  Use sample letters, forms, and investigative tools to make a formal request for information you need  Know what to expect in the area of fees, response time, and reviews in the case of denial Course Competencies:  Knowledge of the accessibility of important sources of information along with the limitations of that information  Use of the templates presented as a means to gain the information you need in a professional manner  Understanding of the steps involved in requesting information, altering your request when needed, and appealing a denial if necessary Customize: How to Use the Freedom of Information Act can be customized to meet your company’s specific needs in the area of leadership. Contact your business-training liaison for a consultation and written course proposal. 74
    • Instructors: All instructors are certified or meet the College’s instructor evaluation process. 75