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Curriculum Development Team Membership
Curriculum Development Team Membership
Curriculum Development Team Membership
Curriculum Development Team Membership
Curriculum Development Team Membership
Curriculum Development Team Membership
Curriculum Development Team Membership
Curriculum Development Team Membership
Curriculum Development Team Membership
Curriculum Development Team Membership
Curriculum Development Team Membership
Curriculum Development Team Membership
Curriculum Development Team Membership
Curriculum Development Team Membership
Curriculum Development Team Membership
Curriculum Development Team Membership
Curriculum Development Team Membership
Curriculum Development Team Membership
Curriculum Development Team Membership
Curriculum Development Team Membership
Curriculum Development Team Membership
Curriculum Development Team Membership
Curriculum Development Team Membership
Curriculum Development Team Membership
Curriculum Development Team Membership
Curriculum Development Team Membership
Curriculum Development Team Membership
Curriculum Development Team Membership
Curriculum Development Team Membership
Curriculum Development Team Membership
Curriculum Development Team Membership
Curriculum Development Team Membership
Curriculum Development Team Membership
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Curriculum Development Team Membership

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  • 1. BUSINESS MANAGEMENT-GROUP C (Management, Supervision, Labor Relations) CURRICULUM DEVELOPMENT TEAM MEMBERSHIP: Bob Livingston Chet Platt Cerritos College Coastline Community College blivingston@cerritos.edu cplatt@cccd.edu Cherie Kester-Phipps Judee Timm WAFC (Western Association of Food Monterey Peninsula College Chains) JTIMM@mpc.edu ckester-phipps@cox.net Karen Klammer David Harman Orange Coast College Family Business Counsel CSUF kk@occ.cccd.edu dharman@fullerton.edu Leandro Castillo Greg Baker Monterey Peninsula College American River College lcastillo@mpc.edu BakerG@arc.losrios.edu Michael Estrada Jim Baber Albertsons DCMA michael.estrada@albertsons.com jim.baber@dcma.mil JimBo222@aol.com Mike Berdine American Honda Michael_berdine@ahm.honda.com Robert Mize (Student Rep.) Monterey Peninsula College dognight3@att.net
  • 2. CURRICULUM Rationale: After reviewing the core indicators for Business Management and related programs for 2003-2004 several observations were noted. All core indicator statistics for Business Management met or closely approached proposed standards. In the Labor Relations area, all core indicator statistics met or exceeded proposed standards. At the statewide level, “Skill Attainment” scores are at the most need for improvement. In reviewing special population’s reports, every group (with the exception of gender) scored lower than the statewide average in “Skill Attainment where the most need seems to be with the economically disadvantaged and displaced homemaker groups. It appears that these two groups need additional support or preliminary training to succeed in business courses. Although “Placement” statistics for all groups did not meet standards, it seems to be especially challenging for students with disabilities to be placed in gainful employment. Since all statistics in these programs are generally positive, a review of best practices will be compiled to share success stories with other vocational areas. Core Indicator Focus: Given this overview, the Curriculum Development Team in Management felt their efforts should focus on updating curriculum to focus on technology, leadership, and communication. New, dynamic activities in these areas should serve two purposes; namely, motivate students to succeed in their classes by increasing interest and better prepare students for gainful employment. This should improve the “Skill Attainment” and “Placement” statistics for these programs areas. Deliverables: Deliverable #1: New Course Proposal COMPUTER APPLICATIONS FOR MANAGERS Distance Learning Course Proposal The National Business Education Association (NBEA) is the nation’s largest professional organization devoted exclusively to serving individuals and groups engaged in instruction, administration, research, and dissemination of information for and about business. The NBEA National Standards for Business Education-2001 states that successful managers recognize the importance of technology and information management in the decision-making process; successful managers know that the ability to discern and respond quickly to
  • 3. changing economic conditions and new business opportunities is crucial to remaining viable in the marketplace. The achievement standard set by the NBEA for Technology and Information Management is to utilize information and technology tools to conduct business effectively and efficiently. • Level 1 Performance Expectations are to identify technology tools and recognize the use of technology to accomplish goals. • Level 2 Performance Expectations are to identify information used in decision making in the business environment and use electronic resources to access and transmit information. • Level 3 Performance Expectation is to use appropriate technology tools for business applications, and • Level 4 Performance Expectation is to select the appropriate technology tools for specific business applications. The NBEA standards go on to define levels of performance expectations for information management and e-business. Our new course, BA 132 – Computer Applications for Managers, meets these standards set by the NBEA. This survey course focuses on the business management processes and the software products that are available to assist managers, entrepreneurs, and other business professionals in the successful accomplishment of their demanding jobs in a dynamic, global, and technology-driven business environment. Multicultural Statement: The class will use cooperative learning techniques and hands-on activities to maximize the variety of learning styles used by our diverse population of students. Criteria for Judging Courses as Acceptable for Distributed Education: 1. How can the stated objectives and course content, as written in the course outline, be accomplished through distributed education? In addition to materials supplied by the instructor, the World Wide Web contains a vast amount of information pertaining to computer applications for managers. Internet assignments are a part of the course work. Links to resources are made available from the instructor’s website and students perform tasks, gather information, and prepare written assignments and send them as e-mail attachments to the instructor. Course materials are identical for both distributed education students and classroom students. 2. How are the standards of course quality, as written in the course outline, met through distributed education?
  • 4. All classroom assignments, homework assignments, and grading criteria are identical for distributed education students and classroom students. The quality of the course is closely observed. The student is encouraged to communicate with the instructor when problems arise. The instructor checks his/her mailbox, voice-mail, and e-mail daily to keep in contact with the students. Announcements or potential problems that arise are posted to the web-site to keep all distributed education students in the loop. 3. How is the class size, as approved for the traditional course, appropriate for distributed education? The approved maximum class size for this class is 42 students. As a distributed education class, the class will remain at 42. 4. Effective instructor-student contact, per Title 5, Section 55376, takes place through office visits, telephone conversation, e-mail exchanges, ‘virtual office hours,’ traditional course lectures, group or individual meetings, orientation and review sessions, video conferences, supplemental or student sessions, and/or field trips. How will distributed education meet these requirements for this course? The instructor and students communicate via e-mail, topic threads, telephone, and real-time during virtual office hours. Lectures and PowerPoint presentations are available from the instructor’s website in a visual/auditory format using voice-over from Camtasia or other Multimedia software products. 5. How will the attendance policies for this course, as applied to traditional classroom courses, be applied to this distributed education course? Student-instructor contact occurs a minimum of once a week via e-mail or virtual office hours. In addition, each student must perform assignments, quizzes, and exams as required by the syllabus for this course. The grading criteria are the same as the traditional class grading criteria. 6. Generally, how many other sections of this course are taught each semester using the traditional classroom approach? The course will be offered as a part of the certificate program Business Marketing – 213, Business Management – 215, Business Supervision – 225, as well as being offered in management development programs for industry. The distance education format will provide managers and future managers with the opportunity to learn motivational communication skills. One to two sections of this class will be offered each semester.
  • 5. 7. Does the instructional area in which this course as offered have available the instructional equipment, materials, and other resources necessary to make the distributed education course section feasible? All of the materials used in the traditional course are available to students who access the internet and the instructor’s website. Teaching students on a distributed education basis is a logical step in making the course viable to meet the current needs of existing and potential students. 8. How will you address access for students with disabilities? Attention to access is required if your course entails the use of print media, audio or video conferencing (live or pre-recorded), the Web or software such as Laser Video Disc, CD-ROM or DVD? All web-based material is presented using the accessibility guidelines in the Cerritos College Web Handbook (http://www.cerritos.edu/handbook). Visual enhancements have “alt” tags and alternative test descriptions to provide access for students with visual impairments; sound enhancements have closed captioning. When necessary, text versions of web pages are also made available. Course syllabi web pages include statements requesting students with disabilities to apprise the instructor of limitations so that special needs are met in a timely manner. When access is not compatible with a student’s disability, the instructor makes available alternative methods of instruction. Rationale for Course Inclusion: 1. Teaching students on a distributed education basis is the next logical step in the evolutionary process of this course and will help Cerritos College remain the most technologically advanced Community College in the state. 2. As a distributed education course, we are better able to meet the needs of the diverse student population by employing new technologies which facilitate various student learning styles. 3. As a distance education course the class can be offered as a part of management development programs for companies within a variety of industries.
  • 6. COURSE OUTLINE: COMPUTER SKILLS FOR MANAGERS I. Catalog description A. Course description This survey class focuses on the business management processes and the software products that are available to assist managers, entrepreneurs, and other business professionals in the successful accomplishment of their demanding jobs in a dynamic, global, and technology-driven business environment. The program's curriculum is designed to review the latest software available to assist a manager in accomplishing the full spectrum of management functions; to help them shift from old methods of managing to new methods using tools provided by computer technology. B. Class hours: 3 lecture/1 lab Units: 3 C. Prerequisite: None. Corequisite: None. D. Recommendation: None II. Texts and other instructional materials A. Required texts None – Reading materials will be provided by instructor B. References None C. Required materials As specified by instructor III. Course content A. Planning software 1. Develop plans to manage start-up businesses or projects from concept to profit 2. Make detailed schedules and operating plans 3. Plan and allocate resources to meet objectives 4. Project planning: work breakdown structure, schedule, and costs 5. Channel operation planning B. Marketing management software 1. Competitive analysis 2. Market research and opportunity analysis 3. Research techniques and resources 4. Pricing, profitability and payback 5. Distribution planning C. Relationship management software 1. Applying communication tools and techniques 2. Coordinate and link groups, departments, and divisions 3. Manage external relationships and internal team relationships 4. Facilitate team performance
  • 7. 5. Sales process techniques and options 6. Suspects, prospects and customers 7. Presentations, proposals and contracts D. Financial management software 1. Cost, schedule tradeoffs 2. Profitability: investment, budgets, revenue and profit 3. Direct and indirect costs and overhead 4. Margins, break even, return on investment 5. Manage the performance of employees 6. Measuring cost of poor quality 7. Risk management E. E-commerce software 1. On-line store from concept to development 2. Payment processing security 3. Accurate shipping and order fulfillment 4. To provide world class customer service F. Manufacturing management software 1. Remote administration and monitoring of real-time production systems 2. Design, analyze, simulate and optimize manufacturing processes 3. Generate work instructions, reports, analyses and programs for the shop floor, assembly line workers, and suppliers 4. Web-based applications to review and exchange manufacturing process information IV. Course objectives A. Students will be able to describe the uses of Business Planning Software to include: 1. Software to write business plans 2. Software to determine margins, break even, and return on investment 3. Software to do project management B. Students will be able to describe the uses of Marketing Management Software to include: 1. Software to do market analysis and product planning 2. Software to do product pricing, profitability, and payback analysis 3. Software to assist in the distribution aspect of marketing 4. Software to develop promotional materials 5. Software to manage the sales function of marketing C. Students will be able to describe the uses of Relationship Management Software to include: 1. Software to communicate with various stakeholders of the organization 2. Software to coordinate and link groups, departments, and divisions 3. Software to manage both external rand internal team relationships 4. Software to facilitate team performance
  • 8. 5. Software to make presentations, proposals and contracts D. Students will be able to describe the uses of Financial Management Software to include: 1. Software to manage the various accounting functions in a typical accounting department 2. Software to develop reports to assist managers in recognizing exceptions: both problems and opportunities 3. Software to measure break even points, return on investment, and risk management E. Students will be able to describe the process and the software necessary to move an operation on-line: 1. Software to manage the main components of an on-line business 2. Software to make a professional-looking and effective presence on the internet 3. Software to provide a secure method of collecting revenue for transactions F. Students will be able to describe the uses software used to integrate the manufacturing process with computer technology: 1. Software used in the design process (CAD-Computer Assisted Design) 2. Software used to integrate manufacturing (CAM-Computer Assisted Manufacturing) 3. Software used to manage the Supply Chain 4. Software used to define, predict, measure and analyze quality and tolerance information 5. Software used to apply web-based applications to review and exchange manufacturing process information V. Assignments A. Reading 1. Assigned reading materials from hand-outs and internet assignments 2. Supplemental readings as assigned B. Writing or problem solving or skill attainment 1. Students will utilize available management software by building their own case studies throughout the class 2. They develop business plan segments for each major management function 3. they practice new skills through hands-on case study exercises, presentations, and computer lab and internet assignments C. Critical thinking 1. Analyzing and applying the principles learned to identify appropriate software for business applications 2. Identify appropriate software to assist managers in recognizing and monitoring typical management problems
  • 9. VI. Methods of instruction may include A. Lectures and demonstrations related to the use of management software B. Software orientations throughout the class C. In-class exercises done as a group as well as individually D. Audio-visual aids used to visually walk the students through the steps needed to successfully complete assignments E. Structured walk-through of all materials covered as well as detailed instruction on the techniques used to complete assignments F. Technologically-mediated instruction which could include on-line, televised, or other delivery methods. The instructor will make sure the delivery methods are accessible to students with disabilities or will provide alternative methods to meet the learning abilities of students with disabilities G. Traditional in-person orientation to lab activities VII. Methods of evaluation A. Quizzes/theory examinations or written assignments given at the end of each unit as a review of material B. Lab assignments - student’s skills acquired through hands-on case study exercises, presentations, and computer lab and internet assignments will be evaluated C. Students performance evaluated based on assignments completed, timeline for handing work in, and accuracy of all assignments D. Final examination: A comprehensive final exam will be administered the final night of class to include both lecture topics as well as topics discussed in the labs Project Management Software: Specific software or specific software suppliers are not named for the following reasons: 1. There are too many available programs and the industry is so dynamic that each semester the currently popular and available software will be reviewed 2. Changes to what software will be surveyed will be made based on the best available products. 3. For example, following is a list of some of the Project Management Software that is currently available: Windows Based Project Management Software: • 4aBetterBusiness, Inc. : MS-Excel-based visual project management software
  • 10. • AbacusPM : AbacusPM - Project Management Software For Detailers and Fabricators • Advanced Management Solutions, Inc : AMS Timekeeper for Windows, Web, Mac, Unix platforms • AEC Software : FastTrack Schedule 7.0 • AlterMedia : Studio Suite : studio and production management software for audio/video/multimedia production facilities • Aonix : Lifecycle Desktop Software • Artemis : Project planning, scheduling, and time reporting software • Automation Centre : TrackerOffice for Microsoft Exchange/Outlook • BLiner : B-liner Project Outliner • Can Plan : Project Management for Small Business (Free) • The Carsley Group : The Service Request System Web Base Project Management • Classware Australia Pty Ltd : OnTrak • Client/Server Connection, Ltd. : CS/10,000 software generates project plan, Client/Server architecture, logical network architecture, and project estimate • Computer Associates International : SuperProject • Crest Software : Project scheduling and management software for Manufacturing and Mining • Experience In Software, Inc. : Project KickStart, the easy-to-use 30-minute project planner. • HMS Software : TimeControl project management timesheet system • "How's it going?" : Multi Project Management System (MS Access 97 and MS Access 2000) • HS Technologies : Team Tracker Software (Supports MS Access) • Hydra : Hydra project and programme planning tool • Impact Software : Pivot software for oil and gas industry • Imperious Software : Administrator Professional project organizer • IMS Corp : Project Exchange Enterprise Toolkit • IMSI : TurboProject v4 • InControl : Project Management and Control System • Indigo Technologies Ltd : TaskMaster - Windows based project tracking software • InterSoftware : 4c Project Management Solution (UK) • Journyx : Web based Project Management Software • Katmar Software : Project Risk Analysis Software • KForm : Kform32 Project Manager Software for Manufacturing • KIDASA : Milestones Proessional 2000 - Project management software (name change) • Kildrummy Technologies : winCerts project management software • Leach Management Systems Ltd : Project Management software and consulting • Marin Research : Project Gateway and Project Observatory • Micro Planning International : Project management software
  • 11. • Microsoft Corporation : MS Project - windows based project management • Mundane Software : Project Management Software • NIKU : Portfolio Manager - Enterprise and Project Management Solutions • Nova Clarion Ltd : Imperium Gantt Viewer distributes project data over the Internet • The Object Factory : Develop Project Estimates and Plans from Object Models • Orbisoft.com : Task Manager 2000 featuring Microsoft Access(r) database • Pacific Edge Software : Project Office software using Microsoft SQL Server database • PCF Ltd : Project management and earned value analysis tools • Performance Solutions Technology, LLC : Project management software • Pictdata Productions : Time Disciple project management accounting software • PortalSoft Technologies : Sales Force Automation and Project Tracking Software (Microsoft Exchange) • Primaplan : Project management software • Primavera Systems, Inc : Project management software for large and small projects • ProChain : Project management software using critical chain approach • Project Kick Start • Project Management Solutions : Multi-project Management for MS Project • QA Software : QDMS computerized drawing control for ISO 9000 • Quality Systems and Software : DOORS requirements management tool • Scram Software : SCRAM 99 add simulation and other features to Microsoft Project • Scitor's Business Solutions Group : Project and Process Management tools • Software Productivity Research : KnowledgePLAN 2.0 software estimation tool (Capers Jones' product) • SoftSeek : Shareware and trials of PM software • Strategic Transitions : Inspiration • Tenrox : Projeca eWorkforce Suite - Professional Service Automation (PSA) and Change management software • Telelogic North America : Requirements Management and Change Management • Time Disciple : Time and Project tracking software • TimeTiger : TimeTiger for Workgroups - Time and Project tracking integrates with Microsoft Project • Time Wizard : Time and Project tracking software • ViaNovus : PARAGONÔ Project Management System • Welcom : Open Plan
  • 12. Web Based Project Management Software • AbakSoftware : Web base project management software • AbleNet Solutions : Software products: Team Suite, Projects Portal and Action Forum • Accerio Software : Web based project management and collaboration solutions • Account4 : Web based professional services automation • Action Technologies : eBRM2000 - Business Relationship Management for Professional Service firms • Advanced Management Solutions, Inc : AMS Timekeeper for Windows, Web, Mac, Unix platforms • Alacrity Results Management : Project portfolio management • Deltek : Professional Services Administration (PSA) • Andrew Ballantine Technology Ltd : Project management software, services and consultaning • Artemis : Project planning, scheduling, and time reporting software • Asta Development Corporation Ltd : Power Project software product (UK based) • Astarte Limited : PlanWise Web based project management • Auego : Intelligent Planner (Professional Services Administration - PSA) • Bentley Engineering : ProjectBank and ProjectWise web based project management and collaboration system • BizWall : Web based project management • BPMS : Web based project management • Business Engine : Business to business professional services supply chain • Cambridge Interactive, Inc. : Coordinate critical projects • Cephren : Buildpoint - web based PM for capital facilities projects • Changepoint Corporation : Professional Services Supply Chain • Circadium Technology : ProjectCatalyst - web based project management • Clear Reason : Fluid Enterprise - web based project workspace for managing projects across the enterprise • CommonOffice.com : Web-based project management and collaboration • Company 39 : Project Management Solutions • Complete Response : Web based project management, customer service, and collaboration • cprojects.com : Web based project management for construction • Copernican SystemWorks, Inc. : Custom software for workflow, knowledge management and project management • : CostTrack Software • Critical Path Technical Services, Inc. : ProjectExecutive - Web based companion to MS Project • D4Software : D4Software Projjects • Dolynx : Web based professioanl services automation (PSA) • Einstein Group : Ewarp Windows based Project Resource Planning Tool
  • 13. • eLabor : Enterprise Project Management • Elementool : Web based bug and defect tracking tool (free limited use) • entry.com : Web based project management and ecommerce • EPIWare : Web based project management and collaboration - free for up to 5 projects • ePortfolioTrack : Internet hosted project tracking • eProject.com : Web based team collaboration software • eRoom Technologies : Collaboration and Portal Software • evolutionB : Synergy Collaborative Solutions and Development Environment • Evolve Software : Service Sphere (Professional Services Administration - PSA) • Finley Systems, Inc. : Web based project management • FASTECH : Project management time reporting software • FrameTech : ActiveProject® web based project management and collaboration software • Genisys Informations Systems, Inc. : PM Software Products and Consulting Services • GigaPlan : Secure hosted collaboration software • Gold Key Software : iTAMS - Internet Time and Attendance Management Solutions • HMS Software : TimeControl project management timesheet system • ICEAS : Web-based Customizable Project Management Integrated with In-house Software • Idea Weavers : Web based project management software • IMS Corp : Project Exchange Enterprise Toolkit • Infinite Series Group : InfiniteProject Project Management • InventX, Inc. : ePM - Enterprise Project Management (Web based pure Java) • INOVIE Software : Team Portal • iPlan Enterprise : Integrated Project and Quality Management Software • iTeamwork : Web based team project management • Journyx : Web based Project Management Software • Maconomy : Net centric business software for service industries • Management Controls, Inc. : TrackSoftware • Mantix : Cascade + Webtime • Meridian Project Systems : Web-based project management and collaboration • MESA Systems Guild : Web based project management (Security prevents entry) • Meta Communications : Job Manager for the printing industry • Metier Ltd : Project Management Software • Micro-Frame Technologies, Inc : Project Management software solutions and consulting services (part of Business Engine) • MKS : Project Integrity integrates with MS Project
  • 14. • Monitor Management Control Systems Limited : MPower web based project management • Netmosphere Inc. : Java applications help workgroups plan, analyze, manage, track, and communicate business projects (Acquired by Critical Path) • NIKU : Enterprise and Project Management Solutions (PSA) • Novient : Web based project management • Office Series : Web based Time Management • OmniTracker : Web based project management and collaboration • One2team : Web based project management and execution • onproject.com : Web based project management and collaboration • Open Air : Web based project management and collaboration • OurProject.Com : Web Based Project Management • Pacific Edge : Project Office eXpress 3.0 is a Web-based, thin client application • Panorama Software Corporation : Web based proejct management • Planisware/Selfware : OPX2 project management software • planonthenet.com : Free web based project management functions • PlanView, Inc : Resource-driven project and resource management software • PointCross : Web based project management • Princeton Softech : Process Director • Primavera Systems, Inc : Project management software for large and small projects • Pragmatic Software Co., Inc. : Defect Tracker - tracks defect for software projects • Project Arena : Project management for professional services automation • Project Assistants, Inc. : Project management software • project.net : Project collaboration software • ProjectByNet : Web based project and collaboration software • ProjectShare.com : Web-based project management and collaboration software • Providence Systems Group : Web based project management solution integrates with MS Project 2000 • QuickArrow, Inc. : Project management software • Rational Concepts, Inc. : Proj-Net - web-based (ASP) PM Software • red-gate.com : Aardvark Web based bug and defect tracking tool (1 month free trial available) • Replicon Inc. : Project management / time and attendance software • Same Page : Virtual Team Collaboration • SAS Institute : Web based collaboration • Scitor's Business Solutions Group : Project and Process Management tools • SDRC : Collaborative Product Management Solutions • Single Source Oy : Kronodoc enables sharing of PM and product information accross organizational boundaries
  • 15. • SME Corporation : Web based solutions for the enterprise • Solution Corp : Web based project management • SpeeDEV : Web-based Software Lifecycle Management System • Standpipe Studios, LLC : Vertabase - web based project management • Synchrono, Inc. : Constraints based scheduling for manufacturing and distribution • Systemcorp : Enterprise Project Management software solutions • TaskLand.com : Project Management available over the Web • TekReach PM, Inc. : Conductra Project Management • Tenrox : Projeca eWorkforce Suite - Professional Service Automation (PSA) and Change management software • Tivity : Web based Professional Service Automation (PSA) • ViaNovus : PARAGONÔ Project Management System • Virtual Communication Services : Web-based Project Management and Collaboration • Visual Team, PLC : Time Management Software • Vite : Project management and work process improvement • vProject : Web based project Management • Wizdom : WizdomLive! Web Based Project Management • Workforce Time and Attendance Software : Web based time and attendance software • Yellow Zone : YZManager Web Based Project Management Project Management Software - Other Platforms (Mac, Unix, Linux, Lotus Notes, Mainframe, etc.) • Advanced Management Solutions, Inc : AMS Timekeeper for Windows, Mac, Unix platforms • Advanced Management Solutions : PM Software on Windows, Mac, Unix, and Linux • AEC Software : FastTrack Schedule 7.0 • Automation Centre : TrackerSuite (Lotus Notes) • Awareness Tools : Teamaware, selfaware, stressmanager (free tools) • Eden Communications : ProjecTrak Project Manager (Lotus Notes) • Gold Key Software : TAMS - Time and Attendance Management Solutions (Client/Server) • HyperProject : HyperProject Project management software (MAC) • Journyx : Web based Project Management Software (Linux, Solaris) • Marin Research : Project Gateway and Project Observatory (Lotus Notes) • Micro Planning International : Project management software (MAC) • PAVONE Informationssysteme GmbH : Lotus Notes/Domino base Project Management Solutions • Quality Systems and Software : DOORS requirements management tool • Projectrak : Lotus Notes Software Project Manager • SoftSeek : Shareware and trials of PM software • Strategic Transitions : Inspiration (MAC)
  • 16. • Telelogic North America : Requirements Management and Change Management • Tokerud Consulting : Studio-Manager (MAC) Not Categorized • Cost Xpert : Parameter driven costing software • FS Integrators : ActionProject Manager program management module • Include Software Corporation : Job cost and production software for service and construction businesses. • Palisade Europe : @RISK for Project, DecisionTools Suite and RISKOptimizer • QSM : Software lifecycle management • Solutions Map : Power Project storyboarding tool • Tara Software : Project Management Software • Technofi : SYMPLE Project Management Software • <>UNILOGO INVEST AB : GoalScreen - goal visualization and management software
  • 17. Deliverable #2: MOTIVATIONAL COMMUNICATION SKILLS FOR MANAGERS The role of manager is changing based on the global environment in which businesses operate in today’s economy and the communication technology which is now available. The course BA 56 - MOTIVATION IN MANAGEMENT was originally “designed to give the student a practical working knowledge of how to meet and solve many of the typical problems encountered in management.” The only certificate program in which BA 56 was included was BUSINESS MANAGEMENT – SUPERMARKET – 216. The change in the course title to BA 156 - MOTIVATIONAL COMMUNICATION SKILLS FOR MANAGERS will clarify the course content for students. This course is being offered as part of the Distributed Education Program to better meet the needs of the diverse student population. It has been expanded to teach students to communicate the values, mission, and goals of the organization to create an environment that encourages motivation on the part of employees. This course will emphasize the process of developing presentation materials, planning presentations, and using the latest communication technology to deliver professional, compelling presentations. The goal of the new course is to prepare current and future managers with an understanding of the scope of motivational management in a dynamic, global work environment. Multicultural Statement: The class will use cooperative learning techniques and hands-on activities to maximize the variety of learning styles used by our diverse population of students. Criteria for Judging Courses as Acceptable for Distributed Education: Motivational Communication Skills for Managers 1. How can the stated objectives and course content, as written in the course outline, be accomplished through distributed education? In addition to materials supplied by the instructor, the World Wide Web contains a vast amount of information on motivational communications skills. Internet assignments are a part of the course work. Links to resources are made available from the instructor’s website and students perform tasks,
  • 18. gather information, and prepare written assignments and send them as e-mail attachments to the instructor. Course materials are identical for both distributed education students and classroom students. 2. How are the standards of course quality, as written in the course outline, met through distributed education? All classroom assignments, homework assignments, and grading criteria are identical for distributed education students and classroom students. The quality of the course is closely observed. The student is encouraged to communicate with the instructor when problems arise. The instructor checks his/her mailbox, voice-mail, and e-mail daily to keep in contact with the students. Announcements or potential problems that arise are posted to the web-site to keep all distributed education students in the loop. 3. How is the class size, as approved for the traditional course, appropriate for distributed education? The approved maximum class size for this class is 42 students. As a distributed education class, the class will remain at 42. 4. Effective instructor-student contact, per Title 5, Section 55376, takes place through office visits, telephone conversation, e-mail exchanges, ‘virtual office hours,’ traditional course lectures, group or individual meetings, orientation and review sessions, video conferences, supplemental or student sessions, and/or field trips. How will distributed education meet these requirements for this course? The instructor and students communicate via e-mail, topic threads, telephone, and real-time during virtual office hours. Lectures and PowerPoint presentations are available from the instructor’s website in a visual/auditory format using voice-over from Camtasia or other Multimedia software products. 5. How will the attendance policies for this course, as applied to traditional classroom courses, be applied to this distributed education course? Student-instructor contact occurs a minimum of once a week via e-mail or virtual office hours. In addition, each student must perform assignments, quizzes, and exams as required by the syllabus for this course. The grading criteria are the same as the traditional class grading criteria. 6. Generally, how many other sections of this course are taught each semester using the traditional classroom approach? The course is currently only offered as a part of the certificate program Business Management – Supermarket – 216. Upon the adoption of the revisions to this course, it is anticipated that the course will be made a part of
  • 19. additional certificate programs such as Business Marketing – 213, Business Management – 215, Business Supervision – 225, as well as being offered in management development programs for industry. The distance education format will provide managers and future managers with the opportunity to learn motivational communication skills. One to two sections of this class will be offered each semester. 7. Does the instructional area in which this course as offered have available the instructional equipment, materials, and other resources necessary to make the distributed education course section feasible? All of the materials used in the traditional course are available to students who access the internet and the instructor’s website. Teaching students on a distributed education basis is a logical step in making the course viable to meet the current needs of existing and potential students. 8. How will you address access for students with disabilities? Attention to access is required if your course entails the use of print media, audio or video conferencing (live or pre-recorded), the Web or software such as Laser Video Disc, CD-ROM or DVD? All web-based material is presented using the accessibility guidelines in the Cerritos College Web Handbook (http://www.cerritos.edu/handbook). Visual enhancements have “alt” tags and alternative test descriptions to provide access for students with visual impairments; sound enhancements have closed captioning. When necessary, text versions of web pages are also made available. Course syllabi web pages include statements requesting students with disabilities to apprise the instructor of limitations so that special needs are met in a timely manner. When access is not compatible with a student’s disability, the instructor makes available alternative methods of instruction. Justification for adding the BA 156 course to Distributed Education: 4. Teaching students on a distributed education basis is the next logical step in the evolutionary process of this course and will help Cerritos College remain the most technologically advanced Community College in the state. 5. As a distributed education course, we are better able to meet the needs of the diverse student population by employing new technologies which facilitate various student learning styles. 6. As a distance education course the class can be offered as a part of management development programs for companies within a variety of industries.
  • 20. COURSE OUTLINE MOTIVATIONAL PRESENTATION SKILLS FOR MANAGERS A. Course description This course is designed to teach managers how to communicate the values, mission, and goals of the organization to create an environment that encourages motivation on the part of employees. In today’s organizations, motivation means getting people to exert a high degree of effort on their job. Motivation is something that must come from within the employees; the key then is getting employees to want to do an excellent job. In this course, emphasis is on the process of developing presentation materials, planning presentations, and using the latest communication technology with which to deliver professional, compelling presentations. B. Class hours: 3 lecture Units: 3 C. Prerequisite: None. Corequisite: None. G. Recommendation: None II. Texts and other instructional materials A. Required texts: Presentations for Decision Makers, 3rd edition; Marya W. Holcombe, Judith K. Stein; John Wiley & Sons; ISBN: 0471287652 B. References None C. Required materials As specified by instructor III. Course content A. Motivating today’s employee B. Leading employees C. Foundations of communication D. Principles of presentations E. Presentations technology and techniques F. Developing effective messages G. The key to persuasive messages H. Handling conflict I. Coping with change and stress J. Counseling employees K. Appraising employee performance L. Report presentation M. Improving your communication skills IV. Course objectives
  • 21. A. Motivating today’s employee 1. Define motivation 2. Define the traditional theory of motivation 3. Explain the hierarchy of needs 4. Discuss the motivation-maintenance theory of motivation 5. Discuss the preference-expectancy theory of motivation IV. Course objectives - continued 6. Explain reinforcement theory 7. State several things that the manager can do to affect employee motivation B. Leading employees 1. Define leader 2. Describe three basic styles of leadership 3. Define supportive and directive leaders 4. Explain the contingency approach to leadership 5. Describe Theory X and Theory Y C. Foundations of communication 1. Describe the goals of business communication 2. Identify patterns of business communication 3. Explain the communication process 4. Discuss communication barriers D. Principles of communication 1. Explain the correct choices of words, develop sentences, and form paragraphs 2. Describe the use of unbiased language 3. State how to compose with style E. Presentation technology and techniques 1. Identify tools for written presentations 2. Identify tools for oral presentations 3. Identify tools for visual presentations 4. Discuss making presentations using the Internet and World Wide Web 5. Explain trends and issues F. Developing effective messages 1. Plan and compose business messages 2. Determine vocabulary level 3. Assure legality G. The key to persuasive messages 1. Use the indirect plan for persuasive messages 2. Implement the indirect plan 3. Demonstrate how to write persuasive requests 4. Discuss recommendations 5. Outline special claims 6. Describe effective sales messages 7. Implement collection proceedings using effective messages
  • 22. H. Handling conflict 1. Define conflict 2. Outline the five stages of conflict 3. Discuss the useful effects of conflict 4. Explain the basic perspectives for analyzing conflict in organizations 5. Define frustration 6. Describe five strategies for dealing with interpersonal conflict I. Coping with change and stress 1. Discuss the manager’s role in introducing change 2. Explain why employees tend to resist change IV. Course objectives - continued 3. Present several things that the manager can do to foster employee acceptance of change 4. Describe a three-step model for implementing change 5. Discuss the nature and sources of job-related stress 6. Define burnout and workaholism 7. Suggest several personal guidelines for managing organizational and personal stress J. Counseling employees 1. Determine when it is appropriate for the manager to counsel employees 2. Differentiate between directive and nondirective counseling 3. Present a general approach for counseling employees 4. Explain the manager’s role in career counseling 5. Define a “troubled employee” 6. Discuss ways to effectively supervise troubled employees 7. Explain what employee assistance programs (EAPs) are 8. Summarize the legal requirements for dealing with troubled employees 9. Explain the difference between a “troubled” employee and a “problem” employee K. Appraising employee performance 1. Define performance 2. Define performance appraisal 3. List and describe the eight major performance appraisal methods 4. Discuss the common errors in making performance appraisals 5. Explain how to conduct performance appraisal interviews L. Report presentation 1. Discuss advantages of correct report formatting 2. Identify the various types of written reports
  • 23. 3. Summarize the mechanics of written reports 4. Explain informal reports 5. Define special reports 6. List the uses of formal reports M. Improving your communication skills 1. Define communication 2. Describe the interpersonal communication process 3. Explain the concept of feedback in the communication process 4. Define perception 5. Define semantics 6. Discuss guidelines for conduction effective meetings 7. Explain the importance of the grapevine in organizations V. Assignments A. Reading 3. Assigned reading materials from the text, hand-outs, and internet assignments 4. Supplemental readings as assigned B. Writing or problem solving or skill attainment 4. Students will prepare and present written, oral, and visual presentations V. Assignments 5. They practice new skills through hands-on case study exercises, presentations, and internet assignments D. Critical thinking 3. Analyze and apply the principles learned in the class to identify the values, mission, and goals of an organization 4. Use appropriate methodologies to create an environment that encourages motivation and open communication 5. Identify appropriate concerns and the most effective communication techniques to address those concerns VI. Methods of instruction may include A. Lectures and demonstrations related to motivation and communications B. In-class exercises done as a group as well as individually C. Audio-visual aids used to visually walk the students through the steps needed to successfully complete assignments D. Structured walk-through of all materials covered as well as detailed instruction on the techniques used to complete assignments E. Technologically-mediated instruction which could include on-line, televised or other delivery methods. The instructor will make sure the delivery methods are accessible to students with disabilities or will provide alternative methods to meet the learning abilities of students with disabilities
  • 24. VII. Methods of evaluation E. Quizzes/theory examinations or written assignments given at the end of each unit as a review of material F. Assignments to provide student’s opportunities to develop skills acquired through hands-on case study exercises, presentations, and internet assignments will be evaluated G. Students performance evaluated based on assignments completed, timeline for handing work in, and accuracy of all assignments H. Final examination: A comprehensive final exam will be administered the final night of class to include both lecture topics Deliverable #3: Project-based Leadership Development Course Human Behavior and Leadership Required Textbook: The Art of Leadership, by Manning & Curtis, McGraw- Hill. Bring the textbook and your notes to each class session. Course Description: Presents an overview of the major human behavior concepts and techniques that are relevant in attaining both good performance and develop leadership skills. Objectives: The course will provide an understanding of how industrial/organization (I/O) psychology directly influences our lives as job applicants, trainees, employees, managers and coordinators, and consumers.
  • 25. Class Participation and Attendance: Learning is enhanced through dialogue and discussions. The instructor will ask questions regarding the 20% reading assignment. You will be expected to share thoughts on how the reading reflects today's work environment. Eight Exams—No Make-up Exams 40% Evaluation Final Team Project: The team project will encompass the essential concepts of the course. In addition to a written paper, a class presentation completes the grading process. 40% As necessary, I may make changes to this syllabus. I will inform the class of any changes. Points Exam (8): 400 Participation: 200 Final Project: 600 1200 Course Outline: Week 1 Course Introduction Setting the Stage Week 2 The Leadership Equation Leadership Qualities Characteristics of Followers Week 3 Situational Factors Quiz 1 Team Work and Fun Week 4 The Importance of Vision Motive to Lead Week 5 Organizational Climate Quiz 2 Team Work and Fun Week 6 Leadership Ethics The Role of Values Ethics at Work Week 7 Quiz 3 Leadership Authority Empowerment in the Workplace Week 8 The Quality Imperative
  • 26. Quiz 4 Team Work and Fun Week 9 Effective Leadership Human Relations Week 10 The Team Concept Quiz 5 Team Work and Fun Week 11 Human Behavior The Art of Persuasion Week 12 The Diversity Challenge Quiz 6 Team Work and Fun Week 13 Effective Delegation How to Assign Work Role of Personality Week 14 Quiz 7 Team Work and Fun Leader as Teacher Week 15 Helping People through Change Burnout Prevention Quiz 8 Team Work and Fun Week 16 Presentations
  • 27. "Leadership Through Doing" Imagination and ingenuity fill the need. YOU invent of the solution. . This Leadership Project will call upon you to discover a need in your community and/or business, use your imagination to find a solution and your ingenuity to fill the need. Ask yourself...  What's missing in my community and/or business?  How did the need come about?  What problem does this cause?  How can I supply a solution? The Task Your task is twofold: 1. Create a product or service that fills a need in your community and/or business. 2. Present it to a funding agency (initially our class) for support in bringing it about. You will form a Team to assess the community's needs and how they came about; decide which need is most important to your community at this time, and together...  Create a vision of what life would be like if the need were met.  Design a research project to learn what it takes to meet the need.  Creatively invent a product or service to meet the real need.  Determine costs of items needed to provide a solution  Write a proposal to present to a funding agency. Check the rubric to get a clear understanding of what is expected of your final proposal.
  • 28. The Process 1. Use a mind mapping tool to do some brainstorming on goods and services that are needed in your community. A. What's missing in my community? B. How did the need come about? C. What problem does this cause? D. How can I supply a solution? 2. Form a Project Team that will decide which need is most important at this time and together... A. Create a vision of what life would be like if the need were met. B. Design a research project to learn what it takes to meet the need. 3. How can we supply a solution? Propose research questions to learn what it takes to meet the need. As you look at the task, list as many questions as you can that will help you to understand and investigate this issue. THINK ABOUT... What do we already know about the problem? (List 5-10 answers) What do we need to know...
  • 29. A. to begin our investigation? B. in order to suggest some solutions? C. to convince others to support our ideas? 4. Assign a specific area of investigation for each member of your team and set deadlines to meet and report back. Formulate questions that you would like to ask of an expert as part of your investigation. (List 5-10 questions) 5. Develop a plan to create a product or service to meet the real need. The Goal Reaching Process will help you to formulate a plan for meeting your community's need. 6. Consult community agencies that may be able to help you in your efforts. 7. Creatively invent a product or service to meet the real need. 8. Locate possible funding sources. Be sure to read the requirements for each grant.  California Community Foundation  Community Toolbox  Community Technology Foundation of California  Small Business Administration 9. Write a proposal to present to a funding agency. A. Go to the US Census Bureau to get information to describe your community  location  income levels  ethnic makeup  existing community services (or lack of) B. Explain the need and how it presents a problem to the community. C. Describe the product or service you are proposing as a solution. D. What function does it serve? E. How does it fill the need of the community and solve the problem? F. What resources are needed to make it a reality?  people  skills  equipment  money (Create a budget to show specifically how money will be used.)
  • 30. Use Grant Writing Tips to get clear on how to proceed. For general help with the writing process, see Dr. B's Writing Workshop. Present your Proposal to your class for practice first, and then to a funding agency. The Advanced Public Speaking Institute will help you prepare for your presentation. Evaluation Your Proposal will be evaluated in relation to the grant application according to the following criteria: CATEGORY 4 = Exceeds the 3 = Meets the 2 = Partially 1 = Does not Score standard standard meets the meet the standard standard Clarity of The need is The need is The need is The need is purpose clearly clearly articulated not clearly articulated as articulated. however articulated or the purpose for Goals and relevancy of goals and which the objectives are goals and objectives proposal is relevant to meet objectives show little or written. Goals a specific need. lack specific no relevancy and objectives clarity. to the stated provide need. immediate solution to problem posed by the need. Supporting Proposal Proposal Proposal Proposal information addresses all of addresses the addresses ignores grant the specific and specifics of the some of the requirements Essay important application elements but Supporting elements including the omits some details and required in the most important key information grant elements. elements. are typically application. Narrative Supporting unclear or not Narrative provides ample, details and related to the provides quality details to information issue. extensive, give the reader are relevant, quality details to important but several give the reader information key issues or all important upon which to portions of
  • 31. information make a the narrative upon which to decision. are make a unsupported. decision. Commitment The writer The writer The writer The writer successfully successfully attempts to made no uses several uses one or two make the attempt to reasons/appeals reasons/appeals reader care make the to try to show to try to show about the reader care why the reader why the reader project, but about the should approve should approve is not really project. funding for this funding for this successful. project to fulfill project the community need. The conclusion The conclusion The is strong and There is no is recognizable conclusion is leaves the clear and leaves the l recognizable, Conclusion reader with conclusion, reader but does not clear answer to the paper just understanding tie up several the question, ends. the purpose loose ends. "So what?" Sentence All sentences Most sentences Most Sentences Structure & are well- are well- sentences lack structure Fluency constructed constructed are well- and appear with varied with varied constructed incomplete or structure. structure. but have a rambling. similar structure. Grammar & Writer makes no Writer makes Writer makes Writer makes Spelling errors in 1-2 errors in 3-4 errors in more than 4 Conventions grammar or grammar or grammar or errors in spelling that spelling that spelling that grammar or distract the distract the distract the spelling that reader from the reader from the reader from distract the content. content. the content. reader from the content.
  • 32. FIELD TESTING AND RESULTS We need to know how these deliverables were field tested and what you had discovered. STAFF DEVELOPMENT ACTIVITIES “Partnering with Industry” February 14, 2004 WBITE Conference April 3, 2004 CBEA Conference Insert PowerPoint Slides of Presentation here. BEST PRACTICES Students in Free Enterprise (SIFE): Below is a description of SIFE which is a student organization that hones leadership skills. Students in Free Enterprise (SIFE) is the world’s preeminent collegiate free enterprise organization. SIFE provides leadership training, regional competitions and career opportunity fairs for thousands of college students throughout 33 countries, and awards more than $400,000 in prize money to college student teams each year. That's why more than 185 top corporate executives sit on the SIFE Board of Directors. Inspired by the energy, passion and healthy idealism SIFE students possess, they are business people and community leaders who champion the ideas that hard work pays, free markets work, democracy leads to prosperity and freedom brings social responsibility. What is important to you? There comes a point in your life when you want to help others as much as you want to help yourself. You take satisfaction in giving the same opportunities you had to others, and pride in being part of a global effort that helps to prepare the next generation of leaders. SIFE needs your help to provide resources for teams to continue to grow and prosper throughout the world. SIFE students are re-igniting entrepreneurial enthusiasm, exciting youngsters about technology, expanding educational opportunities, helping to conquer the digital divide, teaching responsible personal finance and filling the leadership pipeline. It's an effort worthy of your time and financial contribution. There are plenty of opportunities for you to support SIFE. You can get involved by serving on a SIFE Team Business Advisory Board, or as a judge at an exposition, by donating time or money and by joining SIFE's prestigious Board of Directors.
  • 33. The best way to get to know SIFE is to come see it for yourself. Visit or judge at a SIFE Exposition. We guarantee you'll get goose bumps and a lot more. You will embark on an inspiring journey where you’ll gain the opportunity to forge lifelong friendships and business relationships, and have a chance to make a meaningful contribution, mingling generations and working together to change the world. RESOURCES AND WEB LINKS http://www.sba.gov/ : Small Business Administration http://beaucoup.com/ : TRADE SHOW CENTRAL – Provides information on more than 50,000 trade shows, and conferences, and seminars, 5,000 service providers, and 8,000 venues and facilities around the world. http://www.uspto.gov/patft/ : United States Patent and Trademark Office http://www.loc.gov/copyright/ : United States Copyright Office http://www.stat-usa.gov : STAT-USA - For the U.S. Business, economic, and trade community, providing information from the Federal government and access to the National Trade Data Bank for country and market research. http://strategis.ic.gc.ca/engdoc/main.html : STRATEGIES - Canadian Government Trade Assistance, providing international trade information on international markets, trade leads, and hotlinks on global markets. http://ciber.bus.msu.edu/busres.htm : CENTER FOR INTERNATIONAL BUSINESS AND EDUCATION RESEARCH – An international business resource, providing information on international markets, trade leads, and hotlinks on global markets. http://tradeport.org/ts/ : TRADEPORT – An international trade resource, providing market information, guidance and resource listing, trade leads and international events in southern California. http://europages.com/ : EUROPAGES – Provides information on 500,000 companies worldwide and gives the option of searching by product or service. http://www.usatrade.gov : USDOC – This Web Site is designed as an effective business resource. This site provides a full array of trade Assistance.

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