CommunicationPowerPoint.ppt

COMMUNICATION Business Essentials

Communication
Communication is the exchange of information through spoken or written language and nonverbal cues.
Communication is complex process that involves the following:
Message – Medium
Sender – Feedback
Receiver – Barriers

Communication
The message is the information exchanged.
A sender is the individual who initiates the message.
A receiver is the individual who receives the message.
The medium is the channel through which a sender transmits a message.
Feedback is a response from the receiver of the message.

Communication
The communication medium may be oral, written, or nonverbal.
Common media include face-to-face communication, communication through electronic equipment, written communication, meetings, and the grapevine.

Communication Media
Face-to-Face – the most common medium.
Allows you to deliver a message quickly and directly.
You can establish eye contact with the receiver and get an immediate reaction to your message.
Effective when discussing confidential information, conducting a job interview, or establishing personal contact with the receiver.

Communication Media
Telecommunication – media that is widely used in business.
Permits people to transmit and receive messages over great distances.
Telephone is an effective medium to use when you need an answer to a simple question or you need information quickly.
Other examples: intelligent copiers and voice mail

Communication Media
Teleconferencing – a communication medium that is becoming increasingly popular.
Permit conversations between individuals who are miles apart through transmission of audio and visual signals.

Communication Media
Written Communication – Letters and memos are important media in business.
Detailed information, facts, and figures are best communicated through written messages.
Provides a record of the communication.
Receiver has an opportunity to review the message and to consider a response.

Communication Media
Meetings – sender delivers messages through meeting or conferences.
All participants hear the same message at the same time.
Effective medium when ideas have to be discussed or when problems must be solved by several people.

Communication Media
Grapevine – informal communication network.
Major disadvantage: as information is passed from person to person, the message is often changed.
Information may or may not be reliable.

Communication Barriers
Language.
Difficult words create communication barriers; however clear, concise language helps receivers understand you messages.

Environmental Conditions – (or physical surroundings) may also be barriers to effective communication.
Have you ever tried to communicate with someone over a loud noise or despite a distracting scene?
When the environment interferes with your message, you should move to another location or postpone the discussion.

Information Overload – overwhelming the receiver with information.
When you feel you are not being understood, you may be tempted to talk faster and louder.
Timing – another barrier in communication.
There is a right and wrong time for discussions.

Receiver’s Perspective – the receiver’s opinions, attitudes, and experiences.
Look at the message from the receiver’s viewpoint.
Ask yourself how the receiver will respond to what you are saying.

CommunicationPowerPoint.ppt

by Terry34

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