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CommunicationPowerPoint.ppt
CommunicationPowerPoint.ppt
CommunicationPowerPoint.ppt
CommunicationPowerPoint.ppt
CommunicationPowerPoint.ppt
CommunicationPowerPoint.ppt
CommunicationPowerPoint.ppt
CommunicationPowerPoint.ppt
CommunicationPowerPoint.ppt
CommunicationPowerPoint.ppt
CommunicationPowerPoint.ppt
CommunicationPowerPoint.ppt
CommunicationPowerPoint.ppt
CommunicationPowerPoint.ppt
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CommunicationPowerPoint.ppt

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  • Do ‘telephone’ exercise with students as a class.
  • Transcript

    • 1. COMMUNICATION Business Essentials
    • 2. Communication
      • Communication is the exchange of information through spoken or written language and nonverbal cues.
      • Communication is complex process that involves the following:
        • Message – Medium
        • Sender – Feedback
        • Receiver – Barriers
    • 3. Communication
      • The message is the information exchanged.
      • A sender is the individual who initiates the message.
      • A receiver is the individual who receives the message.
      • The medium is the channel through which a sender transmits a message.
      • Feedback is a response from the receiver of the message.
    • 4. Communication
      • The communication medium may be oral, written, or nonverbal.
      • Common media include face-to-face communication, communication through electronic equipment, written communication, meetings, and the grapevine.
    • 5. Communication Media
      • Face-to-Face – the most common medium.
        • Allows you to deliver a message quickly and directly.
        • You can establish eye contact with the receiver and get an immediate reaction to your message.
        • Effective when discussing confidential information, conducting a job interview, or establishing personal contact with the receiver.
    • 6. Communication Media
      • Telecommunication – media that is widely used in business.
        • Permits people to transmit and receive messages over great distances.
        • Telephone is an effective medium to use when you need an answer to a simple question or you need information quickly.
        • Other examples: intelligent copiers and voice mail
    • 7. Communication Media
      • Teleconferencing – a communication medium that is becoming increasingly popular.
        • Permit conversations between individuals who are miles apart through transmission of audio and visual signals.
    • 8. Communication Media
      • Written Communication – Letters and memos are important media in business.
        • Detailed information, facts, and figures are best communicated through written messages.
        • Provides a record of the communication.
        • Receiver has an opportunity to review the message and to consider a response.
    • 9. Communication Media
      • Meetings – sender delivers messages through meeting or conferences.
        • All participants hear the same message at the same time.
        • Effective medium when ideas have to be discussed or when problems must be solved by several people.
    • 10. Communication Media
      • Grapevine – informal communication network.
        • Major disadvantage: as information is passed from person to person, the message is often changed.
        • Information may or may not be reliable.
    • 11. Communication Barriers
      • Language.
        • Difficult words create communication barriers; however clear, concise language helps receivers understand you messages.
    • 12. Communication Barriers
      • Environmental Conditions – (or physical surroundings) may also be barriers to effective communication.
        • Have you ever tried to communicate with someone over a loud noise or despite a distracting scene?
        • When the environment interferes with your message, you should move to another location or postpone the discussion.
    • 13. Communication Barriers
      • Information Overload – overwhelming the receiver with information.
        • When you feel you are not being understood, you may be tempted to talk faster and louder.
      • Timing – another barrier in communication.
        • There is a right and wrong time for discussions.
    • 14. Communication Barriers
      • Receiver’s Perspective – the receiver’s opinions, attitudes, and experiences.
        • Look at the message from the receiver’s viewpoint.
        • Ask yourself how the receiver will respond to what you are saying.

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