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  • Do ‘telephone’ exercise with students as a class.
  • CommunicationPowerPoint.ppt

    1. 1. COMMUNICATION Business Essentials
    2. 2. Communication <ul><li>Communication is the exchange of information through spoken or written language and nonverbal cues. </li></ul><ul><li>Communication is complex process that involves the following: </li></ul><ul><ul><li>Message – Medium </li></ul></ul><ul><ul><li>Sender – Feedback </li></ul></ul><ul><ul><li>Receiver – Barriers </li></ul></ul>
    3. 3. Communication <ul><li>The message is the information exchanged. </li></ul><ul><li>A sender is the individual who initiates the message. </li></ul><ul><li>A receiver is the individual who receives the message. </li></ul><ul><li>The medium is the channel through which a sender transmits a message. </li></ul><ul><li>Feedback is a response from the receiver of the message. </li></ul>
    4. 4. Communication <ul><li>The communication medium may be oral, written, or nonverbal. </li></ul><ul><li>Common media include face-to-face communication, communication through electronic equipment, written communication, meetings, and the grapevine. </li></ul>
    5. 5. Communication Media <ul><li>Face-to-Face – the most common medium. </li></ul><ul><ul><li>Allows you to deliver a message quickly and directly. </li></ul></ul><ul><ul><li>You can establish eye contact with the receiver and get an immediate reaction to your message. </li></ul></ul><ul><ul><li>Effective when discussing confidential information, conducting a job interview, or establishing personal contact with the receiver. </li></ul></ul>
    6. 6. Communication Media <ul><li>Telecommunication – media that is widely used in business. </li></ul><ul><ul><li>Permits people to transmit and receive messages over great distances. </li></ul></ul><ul><ul><li>Telephone is an effective medium to use when you need an answer to a simple question or you need information quickly. </li></ul></ul><ul><ul><li>Other examples: intelligent copiers and voice mail </li></ul></ul>
    7. 7. Communication Media <ul><li>Teleconferencing – a communication medium that is becoming increasingly popular. </li></ul><ul><ul><li>Permit conversations between individuals who are miles apart through transmission of audio and visual signals. </li></ul></ul>
    8. 8. Communication Media <ul><li>Written Communication – Letters and memos are important media in business. </li></ul><ul><ul><li>Detailed information, facts, and figures are best communicated through written messages. </li></ul></ul><ul><ul><li>Provides a record of the communication. </li></ul></ul><ul><ul><li>Receiver has an opportunity to review the message and to consider a response. </li></ul></ul>
    9. 9. Communication Media <ul><li>Meetings – sender delivers messages through meeting or conferences. </li></ul><ul><ul><li>All participants hear the same message at the same time. </li></ul></ul><ul><ul><li>Effective medium when ideas have to be discussed or when problems must be solved by several people. </li></ul></ul>
    10. 10. Communication Media <ul><li>Grapevine – informal communication network. </li></ul><ul><ul><li>Major disadvantage: as information is passed from person to person, the message is often changed. </li></ul></ul><ul><ul><li>Information may or may not be reliable. </li></ul></ul>
    11. 11. Communication Barriers <ul><li>Language. </li></ul><ul><ul><li>Difficult words create communication barriers; however clear, concise language helps receivers understand you messages. </li></ul></ul>
    12. 12. Communication Barriers <ul><li>Environmental Conditions – (or physical surroundings) may also be barriers to effective communication. </li></ul><ul><ul><li>Have you ever tried to communicate with someone over a loud noise or despite a distracting scene? </li></ul></ul><ul><ul><li>When the environment interferes with your message, you should move to another location or postpone the discussion. </li></ul></ul>
    13. 13. Communication Barriers <ul><li>Information Overload – overwhelming the receiver with information. </li></ul><ul><ul><li>When you feel you are not being understood, you may be tempted to talk faster and louder. </li></ul></ul><ul><li>Timing – another barrier in communication. </li></ul><ul><ul><li>There is a right and wrong time for discussions. </li></ul></ul>
    14. 14. Communication Barriers <ul><li>Receiver’s Perspective – the receiver’s opinions, attitudes, and experiences. </li></ul><ul><ul><li>Look at the message from the receiver’s viewpoint. </li></ul></ul><ul><ul><li>Ask yourself how the receiver will respond to what you are saying. </li></ul></ul>