Communication Skills

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Communication Skills

  1. 1. DEVELOPMENT SUPPORT SOLUTIONS www.amanet.org How well you communicate determines how far you will go. Communication Skills 36 seminars in 5 business areas Interpersonal Skills Influence and Negotiating Assertiveness Skills Business Writing Presentation Skills $200off AUGUST–DECEMBER 2010 any seminar See back cover for details
  2. 2. How can skillful communications lead to winning business results? Think of all the ways you’re called upon to com- interpersonal skills are necessary for establish- Whether your work day includes all of these kinds municate during the work day. First thing in the ing strong continuing work relationships and of communications or just a few of them, the morning, you might reply to your e-mails. With changing patterns that may be holding you back. Communication Skills seminars in this booklet can strong business writing skills, you’re more likely Next you might be called into a meeting to give an help you greatly increase your effectiveness—so to make your point quickly and precisely—and update on one of your projects. Your ability to you can make every day as productive as possible less likely to waste time on clarifications. speak well in public will have a lasting impact on and contribute to the winning results your organi- As you proceed with the day’s work, you’ll others’ perceptions of you—including how well zation needs to succeed. encounter coworkers, support staff and bosses. you do your job and your value to the organization. Your success with each person is likely to You’re also likely to need assertiveness skills REGISTER TODAY! depend on your persuading, influencing and when dealing with certain people, to be able to get www.amanet.org motivating skills. In addition, the best possible across your needs and command respect. 1-800-262-9699. TABLE OF CONTENTS INTERPERSONAL SKILLS Moving Ahead: Breaking Behavior NEGOTIATION/INFLUENCE SKILLS Patterns That Hold You Back . . . . . 12 How to Communicate with Getting Results Without Diplomacy, Tact and Credibility . 1 The Effective Facilitator: Maximizing Authority . . . . . . . . . . . . . . . . . 22 Involvement and Results. . . . . . . . . 12 Building Better Work Relationships: Negotiating to Win. . . . . . . . . . . 23 New Techniques for Results- Interpersonal Skills for Managers . . . 13 Expanding Your Influence: oriented Communication. . . . . . 2 Storytelling: The Secret of Great Understanding the Psychology The 7 Habits of Highly Effective Communicators . . . . . . . . . . . . . . . . 13 of Persuasion . . . . . . . . . . . . . . . . . . 24 People® 3-Day Signature Business Conversation Skills for the Program . . . . . . . . . . . . . . . . . . . 3 Nonnative English Speaker. . . . . . . 14 PRESENTATION SKILLS Responding to Conflict: New! Entrepreneurial Thinking: Projecting a Positive Professional Strategies for Improved A New Mindset for Business Image. . . . . . . . . . . . . . . . . . . . . . . . 24 Communication . . . . . . . . . . . . . 4 Growth . . . . . . . . . . . . . . . . . . . . . . 14 Strategies for Developing Communication and Interpersonal Effective Presentation Skills . . . 25 Skills: A Seminar for IT and BUSINESS WRITING SKILLS Technical Professionals . . . . . . . . 5 Effective Executive Listening and Writing: Building a Speaking . . . . . . . . . . . . . . . . . . 26 Managing Emotions in the Foundation for Better Workplace®: Strategies for Success . 6 Communication. . . . . . . . . . . . . . . . 15 PowerPoint ® Unplugged . . . . . . . . . 27 Developing Effective Business The Grammar Course . . . . . . . . . . . . 15 RELATED SKILLS Conversation Skills . . . . . . . . . . . . . . 7 Business Writing for the Nonnative Developing Your Emotional Time Management . . . . . . . . . . . . . . 27 English Speaker . . . . . . . . . . . . . . . . 16 Intelligence . . . . . . . . . . . . . . . . . . . . 8 Management Skills for How to Sharpen Your Business Communication Boot Camp . . . . . . . . 9 New Managers . . . . . . . . . . . . . . . . 28 Writing Skills. . . . . . . . . . . . . . . 17 Cross-Functional Communication: Moving from an Operational AMA's 2-Day Business Strategies for Workplace Manager to a Strategic Thinker . . . 29 Writing Workshop . . . . . . . . . . 18 Effectiveness . . . . . . . . . . . . . . . . . . 10 Successfully Managing People . . . . . 30 Writing for the Web . . . . . . . . . . . . . 19 New! Become a Power The Voice of Leadership: How Effective Technical Writing . . . . . . . . 19 Communicator: Get Heard at Leaders Inspire, Influence and Executive Meetings . . . . . . . . . . . . . 10 Achieve Results . . . . . . . . . . . . . . . . 31 ASSERTIVENESS SKILLS Communicating Up, Down and Leading with Emotional Across the Organization . . . . . . . . . 11 Assertiveness Training. . . . . . . . . 20 Intelligence . . . . . . . . . . . . . . . . . . . 31 Dynamic Listening Skills for Assertiveness Training for Advanced Leadership Successful Communication . . . . . . . 11 Managers. . . . . . . . . . . . . . . . . . . . . 20 Communication Strategies . . . . . . . 32 Assertiveness Training for Developing Executive Leadership. . . 32 Women in Business. . . . . . . . . . 21 Schedule 69 (GS-02F-0092R) A M A CERTIFICATE PROGRAMS AMA’s best-selling communication seminars MOBIS (GS-10F-0083S) Attendance at seminars in this booklet All seminars are on General Services Administration Schedule contributes to the requirements for earning an AMA Certificate—a recognized symbol of achievement in AMA Blended Learning—a dynamic and the business world. For information on how to qualify AN AMA BLENDED LEARNING effective blend of live training, online tools, SEMINAR AMA’s Live Online Seminars offer the same for an AMA Certificate, as well as special resources and events that provides the foundation high-caliber faculty and engaging content as discount pricing, visit www.amanet.org/certificates or for greater subject mastery and measurable the classroom seminar—on your desktop. call 1-800-262-9699. performance metrics to back it up.
  3. 3. INTERPERSONAL SKILLS How to Communicate with Diplomacy, BEST SELLER Tact and Credibility SEMINAR #2206 FA C U LT Y S P O T L I G H T * Get your point across with a positive professional image. Brent Baer has delivered When challenged, overwhelmed or on the spot, can you hear others clearly and interactive training pro- grams and personal coach- respond appropriately? When presenting ideas, do you seek to gain cooperation or ing sessions in public to seize control? Do you avoid difficult situations and relationships—or collaborate speaking, presentation through thoughtful and diplomatic interactions? skills, media training, facili- How well you communicate can make or break your professional image, influencing tation skills, leadership, how others view your work, your performance—and your prospects for career time management, goal mobility. Now you can learn how to choose and use the most appropriate words and setting, diversity, memory, negotiations, business emotional tone for every business situation. In just two days, this seminar offers development and client rela- insights into communication styles, while providing you with skills for clearly and tions. Corporate clients have included PwC, effectively receiving and transmitting information, ideas, thoughts, feelings and needs. AOL, AT&T, IBM and Pfizer, among others. Mr. Baer is a Professor of Public Speaking at Yeshiva University in New York City. BENEFITS OF ATTENDING Listening for Effective Communication • Communicate efficiently and tactfully • The barriers and obstacles to listening *This seminar is also taught by other communication with clients, direct reports, colleagues, experts. • How good listening is critical as a your boss and senior management “receiver” of a communications message • Respond in a professional manner, even • Build rapport through good listening SCHEDULE when you’re out of your comfort zone • How to use active listening skills Aug. 2-3 . . . . . . Boston, MA . . . . . . . . 2206-DY4-00538 • Strengthen your communication • Using listening skills to build and improve Aug. 5-6 . . . . . . Richmond, VA . . . . . . 2206-DY4-00618 effectiveness with active listening your image Aug. 9-10 . . . . . Atlanta, GA . . . . . . . . 2206-DY4-00540 • Elicit cooperation and respect by modeling Aug. 9-10 . . . . . Chicago, IL. . . . . . . . . 2206-DY4-00541 Using Diplomacy, Tact and Credibility Aug. 12-13 . . . . New York, NY . . . . . . 2206-DY4-00542 • Improve your image through increased self-awareness • Understand how and when to use Aug. 12-13 . . . . San Francisco, CA . . . 2206-DY4-00543 diplomacy Aug. 16-17 . . . . Denver, CO . . . . . . . . 2206-DY4-00619 TOPICS COVERED • How and when to be tactful Aug. 19-20 . . . . Arlington, VA. . . . . . . 2206-DY4-00544 How Diplomacy, Tact and Credibility • The concept of credibility: what it is, Aug. 19-20 . . . . Riverside, CA . . . . . . . 2206-DY4-00546 Influence How Others Perceive You how to use it when communicating Aug. 23-24 . . . . Minneapolis, MN . . . . 2206-DY4-00620 Aug. 26-27 . . . . Lake Buena Vista, FL. . 2206-DY4-00559 • How “image” impacts others’ perception • Five actions for credible communications Sept. 9-10. . . . . Hartford, CT. . . . . . . . 2206-DY4-00621 of you, your credibility and your job • How to handle difficult situations with Sept. 13-14. . . . Atlanta, GA . . . . . . . . 2206-DY4-00547 performance diplomacy, tact and credibility Sept. 13-14. . . . Dallas, TX. . . . . . . . . . 2206-DY4-00548 • Use diplomacy, tact and credibility to Sept. 13-14. . . . New York, NY . . . . . . 2206-DY4-00550 Your Communication Action Plan positively impact your image Sept. 13-14. . . . Princeton, NJ . . . . . . . 2206-DY4-00549 • Create an action plan to improve your Communication Style Differences: Sept. 16-17. . . . Chicago, IL. . . . . . . . . 2206-DY4-00551 communication skills back at work The Insight Inventory® Sept. 16-17. . . . San Francisco, CA . . . 2206-DY4-00552 • Sign a “follow-up” contract Sept. 20-21. . . . Memphis, TN . . . . . . . 2206-DY4-00622 • Awareness of your communication style Sept. 20-21. . . . Pittsburgh, PA . . . . . . 2206-DY4-00623 • How stress negatively impacts how you WHO SHOULD ATTEND Sept. 23-24. . . . Arlington, VA. . . . . . . 2206-DY4-00553 communicate Business professionals who want to advance Sept. 27-28. . . . Seattle, WA . . . . . . . . 2206-DY4-00554 • “Read” others so that you can their credibility with diplomatic methods of Sept. 30-Oct. 1 . New York, NY . . . . . . 2206-DY4-00560 communicate more effectively communication. Sept. 30-Oct. 1 . San Francisco, CA . . . 2206-DY4-00561 • Utilize diplomacy, tact and credibility Oct. 4-5 . . . . . . Chicago, IL. . . . . . . . . 2206-DY4-00562 when communicating across styles Oct. 7-8 . . . . . . Atlanta, GA . . . . . . . . 2206-DY4-00563 Oct. 11-12 . . . . Parsippany, NJ . . . . . . 2206-DY4-00564 Effective and Powerful Communication Oct. 14-15 . . . . Kansas City, KS . . . . . 2206-DY4-00624 Skills Oct. 18-19 . . . . Arlington, VA. . . . . . . 2206-DY4-00565 • Why miscommunication is “expensive” Oct. 21-22 . . . . Cincinnati, OH . . . . . . 2206-DY4-00572 • The communication-based components Oct. 21-22 . . . . Newport Beach, CA . . 2206-DY4-00566 of image Oct. 25-26 . . . . Boston, MA . . . . . . . . 2206-DY4-00567 • How to positively impact the visual, For complete schedule, visit www.amanet.org verbal and vocal components of communication 2 days/1.2 CEUs • The “Know-Feel-Do” model of $1,995/AMA Members $1,795 communicating AMA Members save $200. All AMA seminars are GSA approved and can be delivered onsite. 1-800-262-9699 www.amanet.org 1
  4. 4. INTERPERSONAL SKILLS BEST Building Better Work Relationships SELLER New Techniques for Results-oriented Communication SEMINAR #2235 FA C U LT Y S P O T L I G H T * Don’t let your work relationships work against you. Now, discover the basic competencies critical to solid Barbara Biziou brings more than 25 years of business work relationships—and career success. experience to her work, which includes production, In today’s complex business environment, differences are a positive force within marketing, product develop- an organization. And it all starts with you. This seminar will prepare you to ment, communication skills become a “conscious communicator.” You’ll return to work better able to build development and sales. She constructive and beneficial workplace relationships by learning how to analyze has worked in a variety of situations and consciously select and use productive communication strategies. industries, including fashion, television, financial services and not-for-profit. Clients have BENEFITS OF ATTENDING • Self-awareness, self-esteem and included The Red Cross, JP Morgan Chase, Morgan self-concept Stanley, Barneys, Coca-Cola and Procter & Gamble, • Build better rapport and gain trust among many others. • Develop flexibility in actions, thoughts and • Work styles—and how to flex them feelings to better handle any situation Relationship Building *This seminar is also taught by other business • Avoid mistakes and conflicts that may communication experts. • Managing assumptions in order to result from misinterpreting others or build trusting relationships ineffective listening SCHEDULE • Consciously building trust at work • Influence and motivate others to first-rate • Developing and showing a positive Aug. 2-4 . . . . . . Atlanta, GA . . . . . . . . 2235-DY4-00811 performance attitude Aug. 9-11 . . . . . Arlington, VA. . . . . . . 2235-DY4-00812 • Use direct and indirect messages accurately Aug. 18-20 . . . . Dallas, TX. . . . . . . . . . 2235-DY4-00814 • Eliminate the “attitude virus” • Build your self-esteem as you discover Aug. 18-20 . . . . New York, NY . . . . . . 2235-DY4-00821 a new self-awareness Expressing Needs within Relationships Aug. 23-25 . . . . San Francisco, CA . . . 2235-DY4-00815 • Identify strengths, weaknesses and • Influencing others Sept. 8-10. . . . . Arlington, VA. . . . . . . 2235-DY4-00816 opportunities • Performing an interpersonal needs Sept. 13-15. . . . Chicago, IL. . . . . . . . . 2235-DY4-00817 • Understand the roles of values, beliefs, inventory Sept. 15-17. . . . San Francisco, CA . . . 2235-DY4-00818 attitudes, perceptual processes and Sept. 20-22. . . . Lake Buena Vista, FL. . 2235-DY4-00822 • The shape and sound of assertiveness emotional intelligence Sept. 20-22. . . . New York, NY . . . . . . 2235-DY4-00819 • Completing an influential SWOT Oct. 6-8 . . . . . . Arlington, VA. . . . . . . 2235-DY4-00823 • Master the keys to excellent communication: (Strengths, Weaknesses, Opportunities, Oct. 6-8 . . . . . . San Francisco, CA . . . 2235-DY4-00824 observe, listen, analyze, plan, communicate Threats) Profile Oct. 11-13 . . . . Boston, MA . . . . . . . . 2235-DY4-00825 Relational Communication Oct. 13-15 . . . . New York, NY . . . . . . 2235-DY4-00826 TOPICS COVERED Oct. 18-20 . . . . Chicago, IL. . . . . . . . . 2235-DY4-00827 Effective Workplace Relationships • Identifying your communication style: Nov. 1-3 . . . . . . Houston, TX. . . . . . . . 2235-DY4-00828 how you relate most often Nov. 3-5 . . . . . . New York, NY . . . . . . 2235-DY4-00829 • How do you build workplace relationships? • Sharpening verbal and nonverbal Nov. 3-5 . . . . . . Newport Beach, CA . . 2235-DY4-00830 • Behaviors that support or undermine behaviors and skills Nov. 8-10 . . . . . Atlanta, GA . . . . . . . . 2235-DY4-00831 these relationships • Applying direct and indirect messages Nov. 15-17 . . . . Chicago, IL. . . . . . . . . 2235-DY4-00832 • Assessing your relationships Dec. 1-3 . . . . . . New York, NY . . . . . . 2235-DY4-00833 for more flexible communication Communication and Perceptions • Using feedback and questioning skills Dec. 8-10 . . . . . San Francisco, CA . . . 2235-DY4-00834 to better understand others Dec. 13-15 . . . . Arlington, VA. . . . . . . 2235-DY4-00835 • Trustbusters and how to fix them Dec. 13-15 . . . . Chicago, IL. . . . . . . . . 2235-DY4-00836 • The five axioms of conscious communication Relational Listening 3 days/1.8 CEUs • Mirroring and rapport • Listening barriers and their impact on $2,195/AMA Members $1,995 Investigating Emotions and effective workplace relationships AMA Members save $200. Emotional Intelligence • A listening improvement map • Social and multiple intelligences • Improving listening by asking good • Assessing your multiple intelligences questions • Five domains of emotional intelligence • Applying active and reflective listening skills WHO SHOULD ATTEND • Improving work relationships through • Best practices for giving or seeking feedback Business professionals who want to use effective emotional intelligence communication and relationship management Addressing Relational Change and Conflict to maximize impact, productivity and results. Building Better Relationships with • Selecting your conflict-resolution style Ourselves and Others • Resolving conflicts assertively with the • Perception, world view, emotional relationship in mind intelligence—and you • Developing and practicing a conflict- resolution plan 2 For additional dates and locations or to register—1-800-262-9699 www.amanet.org
  5. 5. INTERPERSONAL SKILLS The 7 Habits of Highly Effective People® BEST 3-Day Signature Program SEMINAR #2601 SELLER By FranklinCovey—now available through AMA. The 7 Habits of Highly Effective People® courses are based on the teachings of Dr. Stephen R. Covey. SCHEDULE Surveys* of thousands of people across the United States Aug. 2-4 . . . . . . Anaheim, CA . . . . . . . 2601-DY4-00110 disclosed that while many people work hard, they are worried Aug. 4-6 . . . . . . Philadelphia, PA . . . . . 2601-DY4-00111 about their lack of effectiveness. Aug. 9-11 . . . . . Arlington, VA. . . . . . . 2601-DY4-00134 • Only 14% are accomplishing as much as they believe they could Aug. 11-13 . . . . Durham, NC . . . . . . . 2601-DY4-00189 Aug. 16-18 . . . . New York, NY . . . . . . 2601-DY4-00113 • Only 17% prepare a plan for the day Aug. 16-18 . . . . San Francisco, CA . . . 2601-DY4-00114 • Rewards of working are low—only 50% feel satisfied and Aug. 18-20 . . . . Dallas, TX. . . . . . . . . . 2601-DY4-00115 Aug. 23-25 . . . . Chicago, IL. . . . . . . . . 2601-DY4-00116 fulfilled with their work Aug. 25-27 . . . . Denver, CO . . . . . . . . 2601-DY4-00190 *Results of xQ Surveys conducted by Harris Interactive Aug. 30-Sept. 1 Arlington, VA. . . . . . . 2601-DY4-00118 Aug. 30-Sept. 1 Seattle, WA . . . . . . . . 2601-DY4-00119 Sept. 8-10. . . . . Pittsburgh, PA . . . . . . 2601-DY4-00191 Develop a new outlook and create • Habit 4: Think Win-Win—Build a Sept. 13-15. . . . Kansas City, KS . . . . . 2601-DY4-00192 dramatic change. Problems caused by inef- team that finds faster and better Sept. 13-15. . . . New York, NY . . . . . . 2601-DY4-00120 fectiveness cannot be solved with the same solutions through clear expectations, Sept. 15-17. . . . Chicago, IL. . . . . . . . . 2601-DY4-00122 ineffective thinking that created them. For shared responsibilities and an Sept. 20-22. . . . St. Pete Beach, FL. . . . 2601-DY4-00117 more than 15 years, The 7 Habits of Highly understanding of priorities Sept. 22-24. . . . Memphis, TN . . . . . . . 2601-DY4-00193 • Habit 5: Seek First to Understand, Sept. 27-29. . . . Cincinnati, OH . . . . . . 2601-DY4-00194 Effective People® has provided the ultimate in Then to Be Understood—Develop Sept. 27-29. . . . San Francisco, CA . . . 2601-DY4-00124 productivity training for thousands of people Sept. 29-Oct. 1 . Arlington, VA. . . . . . . 2601-DY4-00136 the skills of effective communication and organizations worldwide. Oct. 4-6 . . . . . . Minneapolis, MN . . . . 2601-DY4-00195 that lead to greater influence and faster problem solving Oct. 4-6 . . . . . . New York, NY . . . . . . 2601-DY4-00137 BENEFITS OF ATTENDING Oct. 6-8 . . . . . . San Diego, CA . . . . . . 2601-DY4-00138 • Develop a clear definition of the results • Habit 6: Synergize—Value and Oct. 11-13 . . . . Hartford, CT. . . . . . . . 2601-DY4-00196 you want and live each day with a celebrate differences and understand Oct. 13-15 . . . . Atlanta, GA . . . . . . . . 2601-DY4-00139 greater sense of meaning and purpose how they contribute to more Oct. 18-20 . . . . Dallas, TX. . . . . . . . . . 2601-DY4-00140 innovative and intelligent solutions • Focus on your top priorities, achieve Oct. 20-22 . . . . San Francisco, CA . . . 2601-DY4-00141 balance and increase organizational • Habit 7: Sharpen the Saw— Oct. 25-27 . . . . Chicago, IL. . . . . . . . . 2601-DY4-00142 productivity through a weekly and daily Maintain and increase your newfound Oct. 27-29 . . . . Richmond, VA . . . . . . 2601-DY4-00197 planning process effectiveness by continually renewing Nov. 1-3 . . . . . . Arlington, VA. . . . . . . 2601-DY4-00143 yourself mentally and physically Nov. 3-5 . . . . . . Los Angeles, CA. . . . . 2601-DY4-00144 • End self-defeating behavior and gain the necessary security you need to change Nov. 8-10 . . . . . Durham, NC . . . . . . . 2601-DY4-00198 WHO SHOULD ATTEND Nov. 8-10 . . . . . Lake Buena Vista, FL. . 2601-DY4-00145 • Develop strong relationships based on Anyone who manages multiple projects, Nov. 10-12 . . . . Houston, TX. . . . . . . . 2601-DY4-00146 mutual trust faces expanding workloads, tight time Nov. 10-12 . . . . Phoenix, AZ . . . . . . . . 2601-DY4-00147 • Be prepared to deal with difficult lines and increased uncertainty. Nov. 15-17 . . . . New York, NY . . . . . . 2601-DY4-00148 circumstances before they happen Nov. 15-17 . . . . San Francisco, CA . . . 2601-DY4-00149 PRE-WORK REQUIRED Nov. 17-19 . . . . Boston, MA . . . . . . . . 2601-DY4-00150 TOPICS COVERED • The 7 Habits Benchmark. Nov. 17-19 . . . . Chicago, IL. . . . . . . . . 2601-DY4-00151 • Habit 1: Be Proactive—Recognize how A questionnaire to help you consider Nov. 29-Dec. 1 . Salt Lake City, UT . . . . 2601-DY4-00152 choices based on personal experience or your own effectiveness and give you beliefs can profoundly impact your the opportunity to see the viewpoints For complete schedule, visit www.amanet.org effectiveness, both positively and negatively of others. This 78 question assessment 3 days/1.8 CEUs/18 PDUs • Habit 2: Begin with the End in Mind— gathers feedback from your manager, $2,095/AMA Members $1,895 Develop a clear definition of what is and direct reports and peers who work AMA Members save $200. is not important to you by creating the closely enough with you to accurately most important roadmap you’ll ever assess your individual effectiveness. have—your Personal Mission Statement • The 7 Habits FranklinCovey Planning • Habit 3: Put First Things First—Increase ATTENDEES WILL RECEIVE System. the balance and fulfillment of your • The 7 Habits of Highly Effective • Participant Guidebook. A manual filled professional and personal life by investing a People.® This best-selling book provides with examples and exercises. few minutes each day in the same the basis for the concepts taught in this All faculty are trained experts in FranklinCovey’s planning process used by many seminar. The 7 Habits of Highly Effective People® curriculum. of the world’s most successful people • The 7 Habits Benchmark Report. A personalized report based on your AMA has been reviewed and approved as a provider of project management pre-work assessment. training by the Project Management Institute (PMI). All AMA seminars are GSA approved and can be delivered onsite. 1-800-262-9699 www.amanet.org 3
  6. 6. INTERPERSONAL SKILLS BEST Responding to Conflict SELLER Strategies for Improved Communication SEMINAR #2115 FA C U LT Y S P O T L I G H T * Learn how to manage conflict rather than have it manage you. Michael Geraghty has 15 Conflict is all around us, and most people try to avoid it. But conflict is not all bad. years of global corporate experience and specializes Rather than react to it on a purely emotional level, get the professional skills to in negotiation and cross- manage disputes and disagreements positively and proactively. cultural skills. His accom- plishments include negotiat- ing over $1 billion in deals BENEFITS OF ATTENDING Moving Beyond Conflict and contracts throughout • Gain a new understanding of conflict • Difficult people vs. difficult behavior America, Europe and Asia in • Understand your own conflict patterns • Asserting yourself four years. He was featured in the book, The Greatest • Improve your listening and • Coping with resistance Speakers I Ever Heard and has given more than communication skills • Saying “no” assertively 2,000 presentations worldwide. • Learn to “read” conflicts by developing Mapping the Conflict a “conflict map” *This seminar is also taught by other communication • Map a conflict in five steps, from • Practice effective methods of intervention experts. positions to solutions and conflict management • Explore a conflict from various TOPICS COVERED viewpoints SCHEDULE Developing Conflict Awareness • Determine common ground in a conflict • Generate and implement goal-oriented Aug. 4-6 . . . . . . Chicago, IL. . . . . . . . . 2115-DY4-00333 • Conflict vs. disagreement Aug. 18-20 . . . . Arlington, VA. . . . . . . 2115-DY4-00334 alternatives • The five stages of conflict development Sept. 13-15. . . . Atlanta, GA . . . . . . . . 2115-DY4-00335 • Barriers to conflict management Trust in Minimizing Conflict Sept. 22-24. . . . New York, NY . . . . . . 2115-DY4-00336 • Learn key fundamentals for building Sept. 27-29. . . . San Francisco, CA . . . 2115-DY4-00337 Responding to Conflict Sept. 29-Oct. 1 . Chicago, IL. . . . . . . . . 2115-DY4-00339 trust • Identify and understand your own conflict Oct. 6-8 . . . . . . Houston, TX. . . . . . . . 2115-DY4-00340 • Discover how trust is lost and how it’s behavior Nov. 3-5 . . . . . . Lake Buena Vista, FL. . 2115-DY4-00341 reestablished • Apply active listening skills for conflict Nov. 17-19 . . . . Arlington, VA. . . . . . . 2115-DY4-00343 • Develop win-win solutions: interests vs. management Dec. 6-8 . . . . . . New York, NY . . . . . . 2115-DY4-00344 positions Dec. 8-10 . . . . . Chicago, IL. . . . . . . . . 2115-DY4-00345 Different Ways to Manage Conflict Dec. 13-15 . . . . San Francisco, CA . . . 2115-DY4-00346 Dealing with Difficult Behavior • The five-step “conflict map” • Differentiate between difficult people 3 days/1.8 CEUs • What conflict management strategy is and difficult behavior right for you? $2,195/AMA Members $1,995 • Discover a two-step process for handling AMA Members save $200. • Content vs. relationship conflicts passive and aggressive behaviors • Why not to ask “why?” • Learn to create a viable alternative to Conflict Strategies group conflict WHO SHOULD ATTEND Business professionals who want to expand • The four Cs: competence, credibility, care, Thunderstorms their conflict management skills, understand communication • Address your own “thunderstorms” their own emotions and behaviors when • How to reinstate trust (emotionally explosive tense conflicts) addressing conflict and find productive ways • How to become solution-focused, not • Apply appropriate conflict strategies to manage conflict. problem-focused through role-play 4 For additional dates and locations or to register—1-800-262-9699 www.amanet.org
  7. 7. INTERPERSONAL SKILLS Communication and Interpersonal Skills BEST SELLER A Seminar for IT and Technical Professionals SEMINAR #2576 FA C U LT Y S P O T L I G H T * In today’s working environment, interpersonal and Stephanie L. Twin, Ph.D., communication skills are just as important as technical a management and train- abilities in achieving success. ing consultant, employs interactive training sessions You need communication skills to support your technical expertise. You have on a broad variety of man- the “hard side” of your job down pat. But how about the “soft side”? Your agement, supervisory, com- interpersonal and communication skills can spell the difference between success munication and leadership or failure at work. topics designed to improve productivity. Dr. Twin holds a Doctorate from Rutgers BENEFITS OF ATTENDING Listening and Responding to Others University and has written • Discuss the five levels of active listening books, articles and reports on a wide range • Project a presence that attracts the right of subjects. kind of attention • Learn the powerful listening tool— • Develop “active listening” skills to really empathy *This seminar is also taught by other communication tune in to coworkers and cultivate experts. Asking Questions—the Gateway to productive relationships Open Thinking • Be assertive without being intimidating • Learn a communication model for • Overcome “automatic resistance” to new increased workplace productivity SCHEDULE ideas and get your proposals approved • Apply seven methods for developing Aug. 4-6 . . . . . . San Francisco, CA . . . 2576-DY4-00670 • Build a team approach to motivate others better interpersonal skills Aug. 16-18 . . . . New York, NY . . . . . . 2576-DY4-00671 and facilitate change Sept. 15-17. . . . Arlington, VA. . . . . . . 2576-DY4-00672 • Uncover the root causes of conflict and Assertiveness Theory and Sept. 27-29. . . . Chicago, IL. . . . . . . . . 2576-DY4-00673 achieve resolution Interpersonal Skills Oct. 11-13 . . . . New York, NY . . . . . . 2576-DY4-00676 • Deal with company politics • Discuss the four behaviors of Nov. 8-10 . . . . . San Francisco, CA . . . 2576-DY4-00680 assertiveness theory Nov. 15-17 . . . . Atlanta, GA . . . . . . . . 2576-DY4-00678 • Sell your ideas to the group • Explore an assertive communication Nov. 29-Dec. 1 . Chicago, IL. . . . . . . . . 2576-DY4-00679 • Realize how others perceive you and model for giving effective criticism Dec. 15-17 . . . . New York, NY . . . . . . 2576-DY4-00681 improve communication to get the response you want • Identify differences between informing 3 days/1.8 CEUs/18 PDUs and directing messages • Create a climate for action: give $2,195/AMA Members $1,995 constructive criticism and positive Managing and Responding to Conflict AMA Members save $200. reinforcement • Discuss the characteristics of conflict TOPICS COVERED • Apply the five methods of managing conflict AMA has been reviewed and Differences Between How You Manage approved as a provider of Tasks as Opposed to Relationships WHO SHOULD ATTEND project management training by the Project Management • Demonstrate the difference between IT and technical professionals who need Institute (PMI). technical and nontechnical professionals to develop the interpersonal skills necessary Critical Elements of Communication and to communicate their knowledge to those Interpersonal Skills around them. • Recognize interpersonal skills that promote success with coworkers • Discuss the barriers to the effective use of interpersonal skills • Understand how to blend and communicate with different styles All AMA seminars are GSA approved and can be delivered onsite. 1-800-262-9699 www.amanet.org 5
  8. 8. INTERPERSONAL SKILLS Managing Emotions in the Workplace® Strategies for Success SEMINAR #2540 FA C U LT Y S P O T L I G H T * Understand how emotions affect your job performance— and learn practical techniques to manage them. Betty A. Kildo, a Certified Business Continuity As you face the pressures of doing more work with more stressful deadlines and Professional (CBCP) and a workplace demands on personal time, you’re likely to find yourself in situations Fellow of the Business where it’s critical to control your emotions. Continuity Institute (FBCI), provides comprehensive emergency management and business continuity BENEFITS OF ATTENDING A Closer Look at Feelings and Emotional planning for a wide range • Understand the connection between Well-Being of organizations through- emotions and workplace stress • Define personal mastery and its impact out the country. Recent on your work life clients include Cummins Engine, Inc., Bank of • Maintain your emotional composure on America, Troika Design Group, Teledyne the job and maximize work relationships • Differentiate between the two groups of Tekmar, International Specialty Products, • Effectively express your emotions through emotions to better understand how you International Truck and Engine and Pioneer. assertiveness communication skills are feeling and why • Create work environments where • Identify different feelings in the past, *This seminar is also taught by other communication emotional honesty and emotional present and future experts. energy are accepted • Evaluate your emotional debt and • Learn how to balance the physical, discover ways to pay it off mental and emotional aspects of life • Analyze situations so that your emotions SCHEDULE • Control your emotions and achieve do not sabotage the results you want Aug. 9-10 . . . . . New York, NY . . . . . . 2540-DY4-00477 positive interaction in teams and groups • Recognize thoughts, feelings and Aug. 19-20 . . . . San Francisco, CA . . . 2540-DY4-00476 behaviors associated with stressful Sept. 9-10. . . . . Arlington, VA. . . . . . . 2540-DY4-00479 TOPICS COVERED situations Sept. 9-10. . . . . Chicago, IL. . . . . . . . . 2540-DY4-00478 Understand More About Stress • Analyze behavior patterns associated Oct. 25-26 . . . . New York, NY . . . . . . 2540-DY4-00482 • Identify common causes of stress from with stressful events Nov. 8-9 . . . . . . Chicago, IL. . . . . . . . . 2540-DY4-00483 personal experiences Communicating or Controlling? Nov. 15-16 . . . . Atlanta, GA . . . . . . . . 2540-DY4-00484 Balance or Ballistics? Dec. 9-10 . . . . . New York, NY . . . . . . 2540-DY4-00485 • Categorize common stress symptoms Dec. 13-14 . . . . San Francisco, CA . . . 2540-DY4-00486 • Discern the difference between positive • Use your mirror listening skills to Dec. 16-17 . . . . Arlington, VA. . . . . . . 2540-DY4-00487 stress and negative stress understand how others are feeling • Determine your levels of personal and • Identify feelings and the reasons why 2 days/1.2 CEUs work-related stress people feel the way they do $1,995/AMA Members $1,795 • Recognize when to be assertive in AMA Members save $200. • Recognize the ways you may be unintentionally contributing to your interacting with others own stress levels • Construct assertive messages using the • Identify aspects of your personal and XYZ technique Personal Action Plans professional lifestyles in relation to your Rituals—Managing Emotions and • Create a personal action plan to implement management of emotional well-being Stress your learning back at work • Identify rituals that presently exist in your life and classify rituals according WHO SHOULD ATTEND to purpose Those who are experiencing intense emotional and/or stressful situations at work. “I learned a lot of good material in this seminar. It was very interesting subject matter and instructor was great.” —David Wittenkeller Toyal America Inc. 6 For additional dates and locations or to register—1-800-262-9699 www.amanet.org
  9. 9. INTERPERSONAL SKILLS Developing Effective Business Conversation Skills SEMINAR #2109 FA C U LT Y S P O T L I G H T * Master conversational skills to get attention and gain Lisa Kaplin, Psy.D. works credibility. with corporations to help their employees achieve ful- Are your spoken messages organized and coherent—or rambling and unfocused? fillment both at work and in Do you put off conversations or are you able to work through issues with confidence their personal lives. Clients and empathy? Do you know when to talk, when to listen and when to ask questions? include Abbott Labs, The Federal Reserve Bank, Allstate, Village of Joliet, Enhancing and expanding your conver- Engage Others in Conversation Bank of America, Household sational skills can help you create buy-in • Build rapport and establish open Bank, IBM, local schools and for your ideas, make better-informed communication not-for-profit groups. She decisions and obtain committed action • Listening strategies to gain information holds a master’s degree in counseling psychology from others. After assessing your present and create conversational bridges and a doctorate in clinical psychology. conversational style, you’ll practice shaping • Ask and respond to questions as a way to *This seminar is also taught by other communication engaging, clear and influential conversa- promote effective conversations experts. tions through real-world scenarios. Each • Communication insights to help you flex interactive exercise is designed to help you your personal style to others’ preferences build conversational bridges at work, get • The appropriate role of humor SCHEDULE your point across and steer discussions in • Choose the right verbal and nonverbal Aug. 2-3 . . . . . . Chicago, IL. . . . . . . . . 2109-DY4-00139 the right direction. language to create consistent, coherent Aug. 12-13 . . . . New York, NY . . . . . . 2109-DY4-00136 and targeted messages Sept. 9-10. . . . . San Francisco, CA . . . 2109-DY4-00137 BENEFITS OF ATTENDING • Implications of gender and culture on the Oct. 11-12 . . . . New York, NY . . . . . . 2109-DY4-00140 • Express your ideas completely and dynamics of conversations Nov. 8-9 . . . . . . New York, NY . . . . . . 2109-DY4-00141 succinctly to build rapport • How to avoid creating or showing Nov. 18-19 . . . . Chicago, IL. . . . . . . . . 2109-DY4-00142 • Leverage conversational dynamics to defensiveness in conversations Dec. 2-3 . . . . . . Atlanta, GA . . . . . . . . 2109-DY4-00143 get results Dec. 6-7 . . . . . . San Francisco, CA . . . 2109-DY4-00144 • Avoid leaving others in “mind-reader” Workplace Conversations Dec. 13-14 . . . . New York, NY . . . . . . 2109-DY4-00145 mode • How to successfully approach various 2 days/1.2 CEUs • Use conversation as a coaching and types of conversations $1,995/AMA Members $1,795 performance tool • Tools and strategies to plan and AMA Members save $200. • Come out a winner in any business demonstrate a specific conversation type conversation Conversational Style Preferences and Flexing Strategies WHO SHOULD ATTEND TOPICS COVERED • Assess conversational style preferences, Business professionals at all levels who wish Focused Conversation Skills strengths and weaknesses and flexibility to have more effective conversations. • Create a focused and results-oriented • Learn to use humor (carefully) in conversation goal business conversations • Achieve clarity by organizing your ideas • Master verbal and nonverbal language and remaining focused skills • Redirect conversations that have gone off-track, exit those that are dragging Action Plan • What to include in your conversations • How to implement new business from the listeners’ perspective conversation skills • How to create complete messages that cover all critical information • Calibrate language to avoid becoming too specific or too abstract • Integrate confidence and competence into your conversational behavior All AMA seminars are GSA approved and can be delivered onsite. 1-800-262-9699 www.amanet.org 7
  10. 10. INTERPERSONAL SKILLS Developing Your Emotional Intelligence SEMINAR #2144 SCHEDULE Enhance your self-awareness and make emotions work for Aug. 12-13 . . . . New York, NY . . . . . . 2144-DY4-00054 you to build more productive relationships—professionally Sept. 13-14. . . . San Francisco, CA . . . 2144-DY4-00055 and personally. Oct. 11-12 . . . . New York, NY . . . . . . 2144-DY4-00057 Nov. 4-5 . . . . . . Chicago, IL. . . . . . . . . 2144-DY4-00058 Understanding and improving the connection between emotions and actions is Dec. 6-7 . . . . . . New York, NY . . . . . . 2144-DY4-00059 crucial to business and personal success. Without such insights, even seemingly Dec. 16-17 . . . . Arlington, VA. . . . . . . 2144-DY4-00060 successful relationships may be courting disaster. Now you can actually develop 2 days/1.2 CEUs and enhance the skills that will positively impact your work—and in doing so, $2,195/AMA Members $1,995 tap into a whole new level of achievement in your career. AMA Members save $200. This intensive, two-day seminar incorpo- TOPICS COVERED Managing Emotions Effectively rates unique insights, tools and methodolo- Emotional Intelligence and Its Relevance • Emotional management demonstration gies to help you increase your performance to You and effective strategies and productivity through EI. You’ll create a • Characteristics of the emotionally intelligent • Developing openness to emotions graphic representation which clearly unveils person • Coping better with workplace stress: underlying emotions. You’ll strengthen • The business case for EI preventative and responsive strategies interpersonal competencies and develop a • Moods and emotions at work: when to • Accomplishing difficult tasks with others flexible response style. trust your gut—or not more effectively • Evaluating your current emotional • How not to avoid conflict to expand your BENEFITS OF ATTENDING self-awareness well-being: The Mood Meter • Recognize the impact that EI abilities • How to measure EI; EI vs. EQ Developing Your Own “Emotional have on your professional development • Assess your own EI abilities Blueprint” and career • Four key emotional skills: identifying, • Strategies for solving critical interpersonal • Assess your own EI abilities understanding, leveraging and managing problems • Increase self-awareness and develop a emotions • Developing a blueprint model using clear understanding of your strengths Identifying Emotions Accurately the four key emotional skills to tackle and weaknesses workplace challenges • Learn strategies to help you manage • Connecting emotional expressions and counterproductive tendencies underlying messages to read people more WHO SHOULD ATTEND • Improve your sensitivity to corporate accurately All business professionals who want to cultures and respond appropriately to • Recognizing verbal and nonverbal cues to maximize performance by developing workplace social cues better understand people their interpersonal skills and increase self- • Identify and apply the four key emotional • Listening effectively to communicate more understanding and emotion-management. skills to a broad variety of workplace productively with others and respond situations appropriately to workplace social cues • Develop and use the “EI Blueprint” Understanding the Causes of Emotions to manage difficult professional • Emotional tasks: enhancing your skills Four Key Emotional Skills challenges and enhance interactions • Developing a complex emotional for EI • Create an action plan for continued vocabulary to describe emotions with EI self-development clarity • Creating the most productive environment for major work tasks Identify • Increasing workplace fulfillment • Meeting the emotional needs of others Leveraging Emotions to Help You Think Manage Understand • Developing the skill of emotional storytelling • Perspective-taking for better relationships • Matching emotions to the task in the Leverage workplace • Connecting on a deeper professional level with colleagues and customers • Using your emotions to help you make better decisions 8 For additional dates and locations or to register—1-800-262-9699 www.amanet.org
  11. 11. INTERPERSONAL SKILLS Communication Boot Camp SEMINAR #2210 FA C U LT Y S P O T L I G H T * Develop the confidence, practical skills and capabilities you need Mary Hubbard Lewis, to establish yourself in the business world and keep your career Ed.D. specializes in seminars moving forward. and programs for executives, management and supervisory Text messaging…e-mails…the Blackberry—there’s no shortage of ways to communicate staff with the goal of earning quickly in the Digital Age. But what happens face-to-face when you need to find the more attention and respect right words and communicate them in the right way? This unique, three-day course is in daily communications. designed to give you a strong foundation in essential communication skills and compe- She also provides individual tencies. Through practice sessions and role plays, you’ll be on your way to developing coaching to CEOs, CIOs and the confidence and communication know-how you need to establish yourself in the those being groomed for business world—and keep moving ahead throughout your career. |C-Level positions. *This seminar is also taught by other communication experts. BENEFITS OF ATTENDING Hearing Others’ Intended Messages • Understand why effective communication • Understanding effective and ineffective is vital to your professional success listening SCHEDULE • Identify the choices individuals make • Identifying the three components of every Aug. 16-18 . . . . New York, NY . . . . . . 2210-DY4-00034 that drive the success or failure of any message Sept. 15-17. . . . Atlanta, GA . . . . . . . . 2210-DY4-00035 communication • Listening with interest…even in the face Oct. 18-20 . . . . Chicago, IL. . . . . . . . . 2210-DY4-00037 • Apply usable, real-world strategies, of distraction Oct. 27-29 . . . . San Francisco, CA . . . 2210-DY4-00038 processes and skills to address most • Selecting the appropriate technique for Nov. 10-12 . . . . Arlington, VA. . . . . . . 2210-DY4-00039 business communications paraphrasing and summarizing what a Dec. 8-10 . . . . . Chicago, IL. . . . . . . . . 2210-DY4-00040 • Capitalize on the good communication sender is saying Dec. 15-17 . . . . New York, NY . . . . . . 2210-DY4-00041 skills you already have while learning how • Empathizing to defuse emotionally 3 days/1.8 CEUs to minimize your limitations charged situations $2,095/AMA Members $1,895 • Improve work relationships by reducing AMA Members save $200. Connecting with Others misunderstandings • Learning the four primary communication • Communicate clearly and appropriately— Avoiding and Recovering from styles and with greater confidence Communication Breakdown • Identifying another’s primary • Choose the most effective language to • Knowing the causes and effects of communication style handle even the most difficult circumstances common communication breakdowns • Accommodating the specific • Connect with people whose communication • Taking responsibility for having a communication needs of each style styles are different from your own productive discussion • Learning why nonverbal communication TOPICS COVERED is so important to making a strong connection WHO SHOULD ATTEND Communication: The “Make or Break” Early career professionals or anyone interested Competency • Identifying common nonverbal signals in enhancing their fundamental verbal com- • Discovering why good communication is • Using nonverbal communication proactively munication skills, including coordinators, spe- essential to success to connect more effectively with others cialists, analysts, consultants, associate • Assessing your personal communication Structuring Your Message managers, project managers and leadership- strengths and limitations • Defining a purpose for a discussion that is track administrative professionals. • Identifying the characteristics of effective based on the receiver’s interests and ineffective communication • Opening a discussion or responding to a Sending Your Message discussion opening, so that the desired goal is achieved • Understanding effective and ineffective “sending” skills • Managing the content, feelings and intentions that are presented during a • Applying a mental framework to organize conversation so that the discussion goals thoughts and keep discussions on track are achieved • Picking language that promotes • Closing a discussion with complete constructive dialogue information and on a positive note • Asking targeted questions to engage and • Using a discussion planner to conduct a connect with your listener productive discussion • Using examples, analogies and stories to increase the impact of your communication All AMA seminars are GSA approved and can be delivered onsite. 1-800-262-9699 www.amanet.org 9
  12. 12. INTERPERSONAL SKILLS Cross-Functional NEW!How to Become a Communication: Strategies Power Communicator: Get for Workplace Effectiveness Heard at Executive Meetings SEMINAR #2505 SEMINAR #2272 Increase your interpersonal skills and your Acquire the skills and confidence to meet and impact on the bottom line. deal effectively with senior management. Communication with colleagues in different departments is no In many organizations today, layers of management have longer just a matter of having good working relationships—it is disappeared and employees taking on more responsibility may a business imperative. With a focus on behavioral skills and easily find themselves attending executive meetings to which they promoting cooperation in the workplace, this highly interactive were never before invited. To hold your own and be recognized as seminar shows you how to develop “win-win” cross-functional a valued contributor—and to avoid inadvertent embarrassment— relationships that lead to organizational effectiveness. you need the know-how to appropriately and effectively address senior executives. This seminar will help you do the necessary BENEFITS OF ATTENDING advance preparation before an executive meeting, speak with • Increase the positive impact your behavior can have on confidence and credibility during the meeting and take the right relationships with those in other functions next steps after the meeting, to ensure you’re properly recognized • Manage your behavior to resolve conflicts with those in other for all your abilities and contributions. areas of the organization • Use diagnostic tools and evaluate the implications of your BENEFITS OF ATTENDING behavioral strengths and weaknesses for communication • Get key people to listen to you and be recognized as a power • Deliver better customer service through improved communicator interdepartmental cooperation and communication • Become influential at meetings with senior executives • Build and maintain efficient teams across functions • Build a strong relationship with key stakeholders in the • Develop a customized action plan to improve cross-functional organization communication in your workplace • Be more effective and productive by listening to and observing the behavior of senior executives TOPICS COVERED • Get involved in more complex, interesting and high profile • Communicating across functions, including virtual projects communication • Be seen as a key contributor whose presence is invaluable at • Establishing joint goals across functions senior meetings and other events • Identifying causes of cross-functional conflict and learning to resolve them TOPICS COVERED • Developing communication skills that will help foster • Pre-meetings (one-on-ones): who to meet, how to ask for the collaborative relationships meeting and getting prepared for it • Influencing those in other functions and practicing “good” • Turning the executive into your advocate/supporter organizational politics • The executive meeting: recognizing its dynamics • Understanding different work styles and how to identify • Developing confidence and knowing how to pitch a new idea compatibilities and potential conflicts • Understanding how to handle questions and objections • Keeping an accelerated pace by focusing on building networks • After the meeting: getting feedback and modifying your across functions in order to meet customer needs approach for future executive meetings WHO SHOULD ATTEND WHO SHOULD ATTEND Those who must relate to other individuals and departments Mid-level managers, project managers, administrators, supervisors in order to successfully accomplish his or her job. and all individual contributors who may be asked to attend executive meetings. SCHEDULE SCHEDULE Aug. 11-13 . . . . . . . . . . . . New York, NY . . . . . . . . . . 2505-DY4-00231 Sept. 27-29 . . . . . . . . . . . . San Francisco, CA . . . . . . . 2505-DY4-00232 Aug. 26-27 . . . . . . . . . . . . San Francisco, CA . . . . . . . 2272-DY4-00002 Oct. 25-27 . . . . . . . . . . . . . Atlanta, GA. . . . . . . . . . . . 2505-DY4-00233 Sept. 23-24 . . . . . . . . . . . . Chicago, IL . . . . . . . . . . . . 2272-DY4-00003 Nov. 29-Dec. 1. . . . . . . . . . New York, NY . . . . . . . . . . 2505-DY4-00234 Oct. 18-19 . . . . . . . . . . . . . Arlington, VA . . . . . . . . . . 2272-DY4-00004 Nov. 15-16 . . . . . . . . . . . . New York, NY . . . . . . . . . . 2272-DY4-00005 3 days/1.8 CEUs Dec. 13-14. . . . . . . . . . . . . Atlanta, GA. . . . . . . . . . . . 2272-DY4-00006 $2,195/AMA Members $1,995 AMA Members save $200. 2 days/1.2 CEUs $1,995/AMA Members $1,795 AMA Members save $200. 10 For additional dates and locations or to register—1-800-262-9699 www.amanet.org
  13. 13. INTERPERSONAL SKILLS Communicating Up, Down Dynamic Listening Skills for and Across the Organization Successful Communication SEMINAR #2203 SEMINAR #2271 Gain recognition, build stronger work In today’s complex business environment, relationships and deliver high-value results effective communication is the secret ingredient for yourself and your organization. to your organization’s bottom-line demands. Leaders appreciate it when employees take the responsibility to When was the last time you wanted to scream: “Is anyone communicate new ideas, innovations and better ways to get the listening?” Well, you’re not alone. Although all of us have work accomplished. This seminar offers practical and adaptive been talking and listening to one another, we may not be strategies for informing and influencing others—no matter where communicating. In a working environment defined by diversity, they fit in the organizational chart. stress and uncertainty, it is not surprising that misunderstandings abound. But help is on the way. This powerful seminar delivers BENEFITS OF ATTENDING The Strategic Verbal Communication System—an easy-to-learn • Gain recognition by showing managerial effectiveness, process that enhances communication and encourages productive leadership and creativity interactions. • Create new organizational opportunities • Break down the barriers between team cooperation and BENEFITS OF ATTENDING organizational effectiveness • Discover a powerful communication model for turning all • Reduce frustration by building cooperation between groups interactions into productive outcomes • Enhance productivity by gaining support and commitment • Provide constructive information by addressing the • Build esprit de corps and productive workplace relationships performance—not the person • Coach and counsel employees to build productivity and future TOPICS COVERED employee development • Acquire confidence, self-esteem and self-concept to project • Listen actively and show interest and concern a positive external image • Clarify meaning and verify information to minimize • Establish trust and credibility for stronger work relationships misunderstanding and wasted time • Create messages that address listeners’ needs, wants and • Foster positive attitudes by providing effective feedback priorities • Use listening skills to create high-impact messages TOPICS COVERED • Communicate ideas in terms listeners care about • Acknowledge the emotions and ideas of others to build trust and improve communication in team situations • Create messages that speak to listeners’ hearts and minds • Adjust communication behaviors to communicate with • Adapt messages to others’ communication and learning style different styles • Shape others’ responses using direct and indirect messages • Listen actively to separate message content from feeling • Use assertiveness to allow others to understand and support • Ask questions to expand knowledge and bring out new ideas you • Direct others by giving clear instructions and delegating • Practice various presentation formats to communicate clearly responsibility and authority WHO SHOULD ATTEND All business professionals who want to build communication skills WHO SHOULD ATTEND that encourage dialogue throughout the organization and among Business professionals who want to ensure that they are applying different departments and levels. listening skills to communicate effectively. SCHEDULE SCHEDULE Sept. 20-21 . . . . . . . . . . . . New York, NY . . . . . . . . . . 2271-DY4-00185 Aug. 2-3 . . . . . . . . . . . . . . San Francisco, CA . . . . . . . 2203-DY4-00138 Oct. 7-8. . . . . . . . . . . . . . . Chicago, IL . . . . . . . . . . . . 2271-DY4-00186 Aug. 19-20 . . . . . . . . . . . . New York, NY . . . . . . . . . . 2203-DY4-00139 Dec. 16-17. . . . . . . . . . . . . New York, NY . . . . . . . . . . 2271-DY4-00187 Sept. 16-17 . . . . . . . . . . . . Arlington, VA . . . . . . . . . . 2203-DY4-00140 Oct. 21-22 . . . . . . . . . . . . . New York, NY . . . . . . . . . . 2203-DY4-00145 2 days/1.2 CEUs Nov. 1-2 . . . . . . . . . . . . . . Chicago, IL . . . . . . . . . . . . 2203-DY4-00146 $1,895/AMA Members $1,695 Nov. 18-19 . . . . . . . . . . . . Atlanta, GA. . . . . . . . . . . . 2203-DY4-00147 AMA Members save $200. Nov. 18-19 . . . . . . . . . . . . San Francisco, CA . . . . . . . 2203-DY4-00148 Dec. 13-14. . . . . . . . . . . . . New York, NY . . . . . . . . . . 2203-DY4-00149 2 days/1.2 CEUs $1,995/AMA Members $1,795 AMA Members save $200. All AMA seminars are GSA approved and can be delivered onsite. 1-800-262-9699 www.amanet.org 11

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