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Communication Skills
Communication Skills
Communication Skills
Communication Skills
Communication Skills
Communication Skills
Communication Skills
Communication Skills
Communication Skills
Communication Skills
Communication Skills
Communication Skills
Communication Skills
Communication Skills
Communication Skills
Communication Skills
Communication Skills
Communication Skills
Communication Skills
Communication Skills
Communication Skills
Communication Skills
Communication Skills
Communication Skills
Communication Skills
Communication Skills
Communication Skills
Communication Skills
Communication Skills
Communication Skills
Communication Skills
Communication Skills
Communication Skills
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Communication Skills

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  • 1. DEVELOPMENT SUPPORT SOLUTIONS www.amanet.org How well you communicate determines how far you will go. Communication Skills 36 seminars in 5 business areas Interpersonal Skills Influence and Negotiating Assertiveness Skills Business Writing Presentation Skills $200off AUGUST–DECEMBER 2010 any seminar See back cover for details
  • 2. How can skillful communications lead to winning business results? Think of all the ways you’re called upon to com- interpersonal skills are necessary for establish- Whether your work day includes all of these kinds municate during the work day. First thing in the ing strong continuing work relationships and of communications or just a few of them, the morning, you might reply to your e-mails. With changing patterns that may be holding you back. Communication Skills seminars in this booklet can strong business writing skills, you’re more likely Next you might be called into a meeting to give an help you greatly increase your effectiveness—so to make your point quickly and precisely—and update on one of your projects. Your ability to you can make every day as productive as possible less likely to waste time on clarifications. speak well in public will have a lasting impact on and contribute to the winning results your organi- As you proceed with the day’s work, you’ll others’ perceptions of you—including how well zation needs to succeed. encounter coworkers, support staff and bosses. you do your job and your value to the organization. Your success with each person is likely to You’re also likely to need assertiveness skills REGISTER TODAY! depend on your persuading, influencing and when dealing with certain people, to be able to get www.amanet.org motivating skills. In addition, the best possible across your needs and command respect. 1-800-262-9699. TABLE OF CONTENTS INTERPERSONAL SKILLS Moving Ahead: Breaking Behavior NEGOTIATION/INFLUENCE SKILLS Patterns That Hold You Back . . . . . 12 How to Communicate with Getting Results Without Diplomacy, Tact and Credibility . 1 The Effective Facilitator: Maximizing Authority . . . . . . . . . . . . . . . . . 22 Involvement and Results. . . . . . . . . 12 Building Better Work Relationships: Negotiating to Win. . . . . . . . . . . 23 New Techniques for Results- Interpersonal Skills for Managers . . . 13 Expanding Your Influence: oriented Communication. . . . . . 2 Storytelling: The Secret of Great Understanding the Psychology The 7 Habits of Highly Effective Communicators . . . . . . . . . . . . . . . . 13 of Persuasion . . . . . . . . . . . . . . . . . . 24 People® 3-Day Signature Business Conversation Skills for the Program . . . . . . . . . . . . . . . . . . . 3 Nonnative English Speaker. . . . . . . 14 PRESENTATION SKILLS Responding to Conflict: New! Entrepreneurial Thinking: Projecting a Positive Professional Strategies for Improved A New Mindset for Business Image. . . . . . . . . . . . . . . . . . . . . . . . 24 Communication . . . . . . . . . . . . . 4 Growth . . . . . . . . . . . . . . . . . . . . . . 14 Strategies for Developing Communication and Interpersonal Effective Presentation Skills . . . 25 Skills: A Seminar for IT and BUSINESS WRITING SKILLS Technical Professionals . . . . . . . . 5 Effective Executive Listening and Writing: Building a Speaking . . . . . . . . . . . . . . . . . . 26 Managing Emotions in the Foundation for Better Workplace®: Strategies for Success . 6 Communication. . . . . . . . . . . . . . . . 15 PowerPoint ® Unplugged . . . . . . . . . 27 Developing Effective Business The Grammar Course . . . . . . . . . . . . 15 RELATED SKILLS Conversation Skills . . . . . . . . . . . . . . 7 Business Writing for the Nonnative Developing Your Emotional Time Management . . . . . . . . . . . . . . 27 English Speaker . . . . . . . . . . . . . . . . 16 Intelligence . . . . . . . . . . . . . . . . . . . . 8 Management Skills for How to Sharpen Your Business Communication Boot Camp . . . . . . . . 9 New Managers . . . . . . . . . . . . . . . . 28 Writing Skills. . . . . . . . . . . . . . . 17 Cross-Functional Communication: Moving from an Operational AMA's 2-Day Business Strategies for Workplace Manager to a Strategic Thinker . . . 29 Writing Workshop . . . . . . . . . . 18 Effectiveness . . . . . . . . . . . . . . . . . . 10 Successfully Managing People . . . . . 30 Writing for the Web . . . . . . . . . . . . . 19 New! Become a Power The Voice of Leadership: How Effective Technical Writing . . . . . . . . 19 Communicator: Get Heard at Leaders Inspire, Influence and Executive Meetings . . . . . . . . . . . . . 10 Achieve Results . . . . . . . . . . . . . . . . 31 ASSERTIVENESS SKILLS Communicating Up, Down and Leading with Emotional Across the Organization . . . . . . . . . 11 Assertiveness Training. . . . . . . . . 20 Intelligence . . . . . . . . . . . . . . . . . . . 31 Dynamic Listening Skills for Assertiveness Training for Advanced Leadership Successful Communication . . . . . . . 11 Managers. . . . . . . . . . . . . . . . . . . . . 20 Communication Strategies . . . . . . . 32 Assertiveness Training for Developing Executive Leadership. . . 32 Women in Business. . . . . . . . . . 21 Schedule 69 (GS-02F-0092R) A M A CERTIFICATE PROGRAMS AMA’s best-selling communication seminars MOBIS (GS-10F-0083S) Attendance at seminars in this booklet All seminars are on General Services Administration Schedule contributes to the requirements for earning an AMA Certificate—a recognized symbol of achievement in AMA Blended Learning—a dynamic and the business world. For information on how to qualify AN AMA BLENDED LEARNING effective blend of live training, online tools, SEMINAR AMA’s Live Online Seminars offer the same for an AMA Certificate, as well as special resources and events that provides the foundation high-caliber faculty and engaging content as discount pricing, visit www.amanet.org/certificates or for greater subject mastery and measurable the classroom seminar—on your desktop. call 1-800-262-9699. performance metrics to back it up.
  • 3. INTERPERSONAL SKILLS How to Communicate with Diplomacy, BEST SELLER Tact and Credibility SEMINAR #2206 FA C U LT Y S P O T L I G H T * Get your point across with a positive professional image. Brent Baer has delivered When challenged, overwhelmed or on the spot, can you hear others clearly and interactive training pro- grams and personal coach- respond appropriately? When presenting ideas, do you seek to gain cooperation or ing sessions in public to seize control? Do you avoid difficult situations and relationships—or collaborate speaking, presentation through thoughtful and diplomatic interactions? skills, media training, facili- How well you communicate can make or break your professional image, influencing tation skills, leadership, how others view your work, your performance—and your prospects for career time management, goal mobility. Now you can learn how to choose and use the most appropriate words and setting, diversity, memory, negotiations, business emotional tone for every business situation. In just two days, this seminar offers development and client rela- insights into communication styles, while providing you with skills for clearly and tions. Corporate clients have included PwC, effectively receiving and transmitting information, ideas, thoughts, feelings and needs. AOL, AT&T, IBM and Pfizer, among others. Mr. Baer is a Professor of Public Speaking at Yeshiva University in New York City. BENEFITS OF ATTENDING Listening for Effective Communication • Communicate efficiently and tactfully • The barriers and obstacles to listening *This seminar is also taught by other communication with clients, direct reports, colleagues, experts. • How good listening is critical as a your boss and senior management “receiver” of a communications message • Respond in a professional manner, even • Build rapport through good listening SCHEDULE when you’re out of your comfort zone • How to use active listening skills Aug. 2-3 . . . . . . Boston, MA . . . . . . . . 2206-DY4-00538 • Strengthen your communication • Using listening skills to build and improve Aug. 5-6 . . . . . . Richmond, VA . . . . . . 2206-DY4-00618 effectiveness with active listening your image Aug. 9-10 . . . . . Atlanta, GA . . . . . . . . 2206-DY4-00540 • Elicit cooperation and respect by modeling Aug. 9-10 . . . . . Chicago, IL. . . . . . . . . 2206-DY4-00541 Using Diplomacy, Tact and Credibility Aug. 12-13 . . . . New York, NY . . . . . . 2206-DY4-00542 • Improve your image through increased self-awareness • Understand how and when to use Aug. 12-13 . . . . San Francisco, CA . . . 2206-DY4-00543 diplomacy Aug. 16-17 . . . . Denver, CO . . . . . . . . 2206-DY4-00619 TOPICS COVERED • How and when to be tactful Aug. 19-20 . . . . Arlington, VA. . . . . . . 2206-DY4-00544 How Diplomacy, Tact and Credibility • The concept of credibility: what it is, Aug. 19-20 . . . . Riverside, CA . . . . . . . 2206-DY4-00546 Influence How Others Perceive You how to use it when communicating Aug. 23-24 . . . . Minneapolis, MN . . . . 2206-DY4-00620 Aug. 26-27 . . . . Lake Buena Vista, FL. . 2206-DY4-00559 • How “image” impacts others’ perception • Five actions for credible communications Sept. 9-10. . . . . Hartford, CT. . . . . . . . 2206-DY4-00621 of you, your credibility and your job • How to handle difficult situations with Sept. 13-14. . . . Atlanta, GA . . . . . . . . 2206-DY4-00547 performance diplomacy, tact and credibility Sept. 13-14. . . . Dallas, TX. . . . . . . . . . 2206-DY4-00548 • Use diplomacy, tact and credibility to Sept. 13-14. . . . New York, NY . . . . . . 2206-DY4-00550 Your Communication Action Plan positively impact your image Sept. 13-14. . . . Princeton, NJ . . . . . . . 2206-DY4-00549 • Create an action plan to improve your Communication Style Differences: Sept. 16-17. . . . Chicago, IL. . . . . . . . . 2206-DY4-00551 communication skills back at work The Insight Inventory® Sept. 16-17. . . . San Francisco, CA . . . 2206-DY4-00552 • Sign a “follow-up” contract Sept. 20-21. . . . Memphis, TN . . . . . . . 2206-DY4-00622 • Awareness of your communication style Sept. 20-21. . . . Pittsburgh, PA . . . . . . 2206-DY4-00623 • How stress negatively impacts how you WHO SHOULD ATTEND Sept. 23-24. . . . Arlington, VA. . . . . . . 2206-DY4-00553 communicate Business professionals who want to advance Sept. 27-28. . . . Seattle, WA . . . . . . . . 2206-DY4-00554 • “Read” others so that you can their credibility with diplomatic methods of Sept. 30-Oct. 1 . New York, NY . . . . . . 2206-DY4-00560 communicate more effectively communication. Sept. 30-Oct. 1 . San Francisco, CA . . . 2206-DY4-00561 • Utilize diplomacy, tact and credibility Oct. 4-5 . . . . . . Chicago, IL. . . . . . . . . 2206-DY4-00562 when communicating across styles Oct. 7-8 . . . . . . Atlanta, GA . . . . . . . . 2206-DY4-00563 Oct. 11-12 . . . . Parsippany, NJ . . . . . . 2206-DY4-00564 Effective and Powerful Communication Oct. 14-15 . . . . Kansas City, KS . . . . . 2206-DY4-00624 Skills Oct. 18-19 . . . . Arlington, VA. . . . . . . 2206-DY4-00565 • Why miscommunication is “expensive” Oct. 21-22 . . . . Cincinnati, OH . . . . . . 2206-DY4-00572 • The communication-based components Oct. 21-22 . . . . Newport Beach, CA . . 2206-DY4-00566 of image Oct. 25-26 . . . . Boston, MA . . . . . . . . 2206-DY4-00567 • How to positively impact the visual, For complete schedule, visit www.amanet.org verbal and vocal components of communication 2 days/1.2 CEUs • The “Know-Feel-Do” model of $1,995/AMA Members $1,795 communicating AMA Members save $200. All AMA seminars are GSA approved and can be delivered onsite. 1-800-262-9699 www.amanet.org 1
  • 4. INTERPERSONAL SKILLS BEST Building Better Work Relationships SELLER New Techniques for Results-oriented Communication SEMINAR #2235 FA C U LT Y S P O T L I G H T * Don’t let your work relationships work against you. Now, discover the basic competencies critical to solid Barbara Biziou brings more than 25 years of business work relationships—and career success. experience to her work, which includes production, In today’s complex business environment, differences are a positive force within marketing, product develop- an organization. And it all starts with you. This seminar will prepare you to ment, communication skills become a “conscious communicator.” You’ll return to work better able to build development and sales. She constructive and beneficial workplace relationships by learning how to analyze has worked in a variety of situations and consciously select and use productive communication strategies. industries, including fashion, television, financial services and not-for-profit. Clients have BENEFITS OF ATTENDING • Self-awareness, self-esteem and included The Red Cross, JP Morgan Chase, Morgan self-concept Stanley, Barneys, Coca-Cola and Procter & Gamble, • Build better rapport and gain trust among many others. • Develop flexibility in actions, thoughts and • Work styles—and how to flex them feelings to better handle any situation Relationship Building *This seminar is also taught by other business • Avoid mistakes and conflicts that may communication experts. • Managing assumptions in order to result from misinterpreting others or build trusting relationships ineffective listening SCHEDULE • Consciously building trust at work • Influence and motivate others to first-rate • Developing and showing a positive Aug. 2-4 . . . . . . Atlanta, GA . . . . . . . . 2235-DY4-00811 performance attitude Aug. 9-11 . . . . . Arlington, VA. . . . . . . 2235-DY4-00812 • Use direct and indirect messages accurately Aug. 18-20 . . . . Dallas, TX. . . . . . . . . . 2235-DY4-00814 • Eliminate the “attitude virus” • Build your self-esteem as you discover Aug. 18-20 . . . . New York, NY . . . . . . 2235-DY4-00821 a new self-awareness Expressing Needs within Relationships Aug. 23-25 . . . . San Francisco, CA . . . 2235-DY4-00815 • Identify strengths, weaknesses and • Influencing others Sept. 8-10. . . . . Arlington, VA. . . . . . . 2235-DY4-00816 opportunities • Performing an interpersonal needs Sept. 13-15. . . . Chicago, IL. . . . . . . . . 2235-DY4-00817 • Understand the roles of values, beliefs, inventory Sept. 15-17. . . . San Francisco, CA . . . 2235-DY4-00818 attitudes, perceptual processes and Sept. 20-22. . . . Lake Buena Vista, FL. . 2235-DY4-00822 • The shape and sound of assertiveness emotional intelligence Sept. 20-22. . . . New York, NY . . . . . . 2235-DY4-00819 • Completing an influential SWOT Oct. 6-8 . . . . . . Arlington, VA. . . . . . . 2235-DY4-00823 • Master the keys to excellent communication: (Strengths, Weaknesses, Opportunities, Oct. 6-8 . . . . . . San Francisco, CA . . . 2235-DY4-00824 observe, listen, analyze, plan, communicate Threats) Profile Oct. 11-13 . . . . Boston, MA . . . . . . . . 2235-DY4-00825 Relational Communication Oct. 13-15 . . . . New York, NY . . . . . . 2235-DY4-00826 TOPICS COVERED Oct. 18-20 . . . . Chicago, IL. . . . . . . . . 2235-DY4-00827 Effective Workplace Relationships • Identifying your communication style: Nov. 1-3 . . . . . . Houston, TX. . . . . . . . 2235-DY4-00828 how you relate most often Nov. 3-5 . . . . . . New York, NY . . . . . . 2235-DY4-00829 • How do you build workplace relationships? • Sharpening verbal and nonverbal Nov. 3-5 . . . . . . Newport Beach, CA . . 2235-DY4-00830 • Behaviors that support or undermine behaviors and skills Nov. 8-10 . . . . . Atlanta, GA . . . . . . . . 2235-DY4-00831 these relationships • Applying direct and indirect messages Nov. 15-17 . . . . Chicago, IL. . . . . . . . . 2235-DY4-00832 • Assessing your relationships Dec. 1-3 . . . . . . New York, NY . . . . . . 2235-DY4-00833 for more flexible communication Communication and Perceptions • Using feedback and questioning skills Dec. 8-10 . . . . . San Francisco, CA . . . 2235-DY4-00834 to better understand others Dec. 13-15 . . . . Arlington, VA. . . . . . . 2235-DY4-00835 • Trustbusters and how to fix them Dec. 13-15 . . . . Chicago, IL. . . . . . . . . 2235-DY4-00836 • The five axioms of conscious communication Relational Listening 3 days/1.8 CEUs • Mirroring and rapport • Listening barriers and their impact on $2,195/AMA Members $1,995 Investigating Emotions and effective workplace relationships AMA Members save $200. Emotional Intelligence • A listening improvement map • Social and multiple intelligences • Improving listening by asking good • Assessing your multiple intelligences questions • Five domains of emotional intelligence • Applying active and reflective listening skills WHO SHOULD ATTEND • Improving work relationships through • Best practices for giving or seeking feedback Business professionals who want to use effective emotional intelligence communication and relationship management Addressing Relational Change and Conflict to maximize impact, productivity and results. Building Better Relationships with • Selecting your conflict-resolution style Ourselves and Others • Resolving conflicts assertively with the • Perception, world view, emotional relationship in mind intelligence—and you • Developing and practicing a conflict- resolution plan 2 For additional dates and locations or to register—1-800-262-9699 www.amanet.org
  • 5. INTERPERSONAL SKILLS The 7 Habits of Highly Effective People® BEST 3-Day Signature Program SEMINAR #2601 SELLER By FranklinCovey—now available through AMA. The 7 Habits of Highly Effective People® courses are based on the teachings of Dr. Stephen R. Covey. SCHEDULE Surveys* of thousands of people across the United States Aug. 2-4 . . . . . . Anaheim, CA . . . . . . . 2601-DY4-00110 disclosed that while many people work hard, they are worried Aug. 4-6 . . . . . . Philadelphia, PA . . . . . 2601-DY4-00111 about their lack of effectiveness. Aug. 9-11 . . . . . Arlington, VA. . . . . . . 2601-DY4-00134 • Only 14% are accomplishing as much as they believe they could Aug. 11-13 . . . . Durham, NC . . . . . . . 2601-DY4-00189 Aug. 16-18 . . . . New York, NY . . . . . . 2601-DY4-00113 • Only 17% prepare a plan for the day Aug. 16-18 . . . . San Francisco, CA . . . 2601-DY4-00114 • Rewards of working are low—only 50% feel satisfied and Aug. 18-20 . . . . Dallas, TX. . . . . . . . . . 2601-DY4-00115 Aug. 23-25 . . . . Chicago, IL. . . . . . . . . 2601-DY4-00116 fulfilled with their work Aug. 25-27 . . . . Denver, CO . . . . . . . . 2601-DY4-00190 *Results of xQ Surveys conducted by Harris Interactive Aug. 30-Sept. 1 Arlington, VA. . . . . . . 2601-DY4-00118 Aug. 30-Sept. 1 Seattle, WA . . . . . . . . 2601-DY4-00119 Sept. 8-10. . . . . Pittsburgh, PA . . . . . . 2601-DY4-00191 Develop a new outlook and create • Habit 4: Think Win-Win—Build a Sept. 13-15. . . . Kansas City, KS . . . . . 2601-DY4-00192 dramatic change. Problems caused by inef- team that finds faster and better Sept. 13-15. . . . New York, NY . . . . . . 2601-DY4-00120 fectiveness cannot be solved with the same solutions through clear expectations, Sept. 15-17. . . . Chicago, IL. . . . . . . . . 2601-DY4-00122 ineffective thinking that created them. For shared responsibilities and an Sept. 20-22. . . . St. Pete Beach, FL. . . . 2601-DY4-00117 more than 15 years, The 7 Habits of Highly understanding of priorities Sept. 22-24. . . . Memphis, TN . . . . . . . 2601-DY4-00193 • Habit 5: Seek First to Understand, Sept. 27-29. . . . Cincinnati, OH . . . . . . 2601-DY4-00194 Effective People® has provided the ultimate in Then to Be Understood—Develop Sept. 27-29. . . . San Francisco, CA . . . 2601-DY4-00124 productivity training for thousands of people Sept. 29-Oct. 1 . Arlington, VA. . . . . . . 2601-DY4-00136 the skills of effective communication and organizations worldwide. Oct. 4-6 . . . . . . Minneapolis, MN . . . . 2601-DY4-00195 that lead to greater influence and faster problem solving Oct. 4-6 . . . . . . New York, NY . . . . . . 2601-DY4-00137 BENEFITS OF ATTENDING Oct. 6-8 . . . . . . San Diego, CA . . . . . . 2601-DY4-00138 • Develop a clear definition of the results • Habit 6: Synergize—Value and Oct. 11-13 . . . . Hartford, CT. . . . . . . . 2601-DY4-00196 you want and live each day with a celebrate differences and understand Oct. 13-15 . . . . Atlanta, GA . . . . . . . . 2601-DY4-00139 greater sense of meaning and purpose how they contribute to more Oct. 18-20 . . . . Dallas, TX. . . . . . . . . . 2601-DY4-00140 innovative and intelligent solutions • Focus on your top priorities, achieve Oct. 20-22 . . . . San Francisco, CA . . . 2601-DY4-00141 balance and increase organizational • Habit 7: Sharpen the Saw— Oct. 25-27 . . . . Chicago, IL. . . . . . . . . 2601-DY4-00142 productivity through a weekly and daily Maintain and increase your newfound Oct. 27-29 . . . . Richmond, VA . . . . . . 2601-DY4-00197 planning process effectiveness by continually renewing Nov. 1-3 . . . . . . Arlington, VA. . . . . . . 2601-DY4-00143 yourself mentally and physically Nov. 3-5 . . . . . . Los Angeles, CA. . . . . 2601-DY4-00144 • End self-defeating behavior and gain the necessary security you need to change Nov. 8-10 . . . . . Durham, NC . . . . . . . 2601-DY4-00198 WHO SHOULD ATTEND Nov. 8-10 . . . . . Lake Buena Vista, FL. . 2601-DY4-00145 • Develop strong relationships based on Anyone who manages multiple projects, Nov. 10-12 . . . . Houston, TX. . . . . . . . 2601-DY4-00146 mutual trust faces expanding workloads, tight time Nov. 10-12 . . . . Phoenix, AZ . . . . . . . . 2601-DY4-00147 • Be prepared to deal with difficult lines and increased uncertainty. Nov. 15-17 . . . . New York, NY . . . . . . 2601-DY4-00148 circumstances before they happen Nov. 15-17 . . . . San Francisco, CA . . . 2601-DY4-00149 PRE-WORK REQUIRED Nov. 17-19 . . . . Boston, MA . . . . . . . . 2601-DY4-00150 TOPICS COVERED • The 7 Habits Benchmark. Nov. 17-19 . . . . Chicago, IL. . . . . . . . . 2601-DY4-00151 • Habit 1: Be Proactive—Recognize how A questionnaire to help you consider Nov. 29-Dec. 1 . Salt Lake City, UT . . . . 2601-DY4-00152 choices based on personal experience or your own effectiveness and give you beliefs can profoundly impact your the opportunity to see the viewpoints For complete schedule, visit www.amanet.org effectiveness, both positively and negatively of others. This 78 question assessment 3 days/1.8 CEUs/18 PDUs • Habit 2: Begin with the End in Mind— gathers feedback from your manager, $2,095/AMA Members $1,895 Develop a clear definition of what is and direct reports and peers who work AMA Members save $200. is not important to you by creating the closely enough with you to accurately most important roadmap you’ll ever assess your individual effectiveness. have—your Personal Mission Statement • The 7 Habits FranklinCovey Planning • Habit 3: Put First Things First—Increase ATTENDEES WILL RECEIVE System. the balance and fulfillment of your • The 7 Habits of Highly Effective • Participant Guidebook. A manual filled professional and personal life by investing a People.® This best-selling book provides with examples and exercises. few minutes each day in the same the basis for the concepts taught in this All faculty are trained experts in FranklinCovey’s planning process used by many seminar. The 7 Habits of Highly Effective People® curriculum. of the world’s most successful people • The 7 Habits Benchmark Report. A personalized report based on your AMA has been reviewed and approved as a provider of project management pre-work assessment. training by the Project Management Institute (PMI). All AMA seminars are GSA approved and can be delivered onsite. 1-800-262-9699 www.amanet.org 3
  • 6. INTERPERSONAL SKILLS BEST Responding to Conflict SELLER Strategies for Improved Communication SEMINAR #2115 FA C U LT Y S P O T L I G H T * Learn how to manage conflict rather than have it manage you. Michael Geraghty has 15 Conflict is all around us, and most people try to avoid it. But conflict is not all bad. years of global corporate experience and specializes Rather than react to it on a purely emotional level, get the professional skills to in negotiation and cross- manage disputes and disagreements positively and proactively. cultural skills. His accom- plishments include negotiat- ing over $1 billion in deals BENEFITS OF ATTENDING Moving Beyond Conflict and contracts throughout • Gain a new understanding of conflict • Difficult people vs. difficult behavior America, Europe and Asia in • Understand your own conflict patterns • Asserting yourself four years. He was featured in the book, The Greatest • Improve your listening and • Coping with resistance Speakers I Ever Heard and has given more than communication skills • Saying “no” assertively 2,000 presentations worldwide. • Learn to “read” conflicts by developing Mapping the Conflict a “conflict map” *This seminar is also taught by other communication • Map a conflict in five steps, from • Practice effective methods of intervention experts. positions to solutions and conflict management • Explore a conflict from various TOPICS COVERED viewpoints SCHEDULE Developing Conflict Awareness • Determine common ground in a conflict • Generate and implement goal-oriented Aug. 4-6 . . . . . . Chicago, IL. . . . . . . . . 2115-DY4-00333 • Conflict vs. disagreement Aug. 18-20 . . . . Arlington, VA. . . . . . . 2115-DY4-00334 alternatives • The five stages of conflict development Sept. 13-15. . . . Atlanta, GA . . . . . . . . 2115-DY4-00335 • Barriers to conflict management Trust in Minimizing Conflict Sept. 22-24. . . . New York, NY . . . . . . 2115-DY4-00336 • Learn key fundamentals for building Sept. 27-29. . . . San Francisco, CA . . . 2115-DY4-00337 Responding to Conflict Sept. 29-Oct. 1 . Chicago, IL. . . . . . . . . 2115-DY4-00339 trust • Identify and understand your own conflict Oct. 6-8 . . . . . . Houston, TX. . . . . . . . 2115-DY4-00340 • Discover how trust is lost and how it’s behavior Nov. 3-5 . . . . . . Lake Buena Vista, FL. . 2115-DY4-00341 reestablished • Apply active listening skills for conflict Nov. 17-19 . . . . Arlington, VA. . . . . . . 2115-DY4-00343 • Develop win-win solutions: interests vs. management Dec. 6-8 . . . . . . New York, NY . . . . . . 2115-DY4-00344 positions Dec. 8-10 . . . . . Chicago, IL. . . . . . . . . 2115-DY4-00345 Different Ways to Manage Conflict Dec. 13-15 . . . . San Francisco, CA . . . 2115-DY4-00346 Dealing with Difficult Behavior • The five-step “conflict map” • Differentiate between difficult people 3 days/1.8 CEUs • What conflict management strategy is and difficult behavior right for you? $2,195/AMA Members $1,995 • Discover a two-step process for handling AMA Members save $200. • Content vs. relationship conflicts passive and aggressive behaviors • Why not to ask “why?” • Learn to create a viable alternative to Conflict Strategies group conflict WHO SHOULD ATTEND Business professionals who want to expand • The four Cs: competence, credibility, care, Thunderstorms their conflict management skills, understand communication • Address your own “thunderstorms” their own emotions and behaviors when • How to reinstate trust (emotionally explosive tense conflicts) addressing conflict and find productive ways • How to become solution-focused, not • Apply appropriate conflict strategies to manage conflict. problem-focused through role-play 4 For additional dates and locations or to register—1-800-262-9699 www.amanet.org
  • 7. INTERPERSONAL SKILLS Communication and Interpersonal Skills BEST SELLER A Seminar for IT and Technical Professionals SEMINAR #2576 FA C U LT Y S P O T L I G H T * In today’s working environment, interpersonal and Stephanie L. Twin, Ph.D., communication skills are just as important as technical a management and train- abilities in achieving success. ing consultant, employs interactive training sessions You need communication skills to support your technical expertise. You have on a broad variety of man- the “hard side” of your job down pat. But how about the “soft side”? Your agement, supervisory, com- interpersonal and communication skills can spell the difference between success munication and leadership or failure at work. topics designed to improve productivity. Dr. Twin holds a Doctorate from Rutgers BENEFITS OF ATTENDING Listening and Responding to Others University and has written • Discuss the five levels of active listening books, articles and reports on a wide range • Project a presence that attracts the right of subjects. kind of attention • Learn the powerful listening tool— • Develop “active listening” skills to really empathy *This seminar is also taught by other communication tune in to coworkers and cultivate experts. Asking Questions—the Gateway to productive relationships Open Thinking • Be assertive without being intimidating • Learn a communication model for • Overcome “automatic resistance” to new increased workplace productivity SCHEDULE ideas and get your proposals approved • Apply seven methods for developing Aug. 4-6 . . . . . . San Francisco, CA . . . 2576-DY4-00670 • Build a team approach to motivate others better interpersonal skills Aug. 16-18 . . . . New York, NY . . . . . . 2576-DY4-00671 and facilitate change Sept. 15-17. . . . Arlington, VA. . . . . . . 2576-DY4-00672 • Uncover the root causes of conflict and Assertiveness Theory and Sept. 27-29. . . . Chicago, IL. . . . . . . . . 2576-DY4-00673 achieve resolution Interpersonal Skills Oct. 11-13 . . . . New York, NY . . . . . . 2576-DY4-00676 • Deal with company politics • Discuss the four behaviors of Nov. 8-10 . . . . . San Francisco, CA . . . 2576-DY4-00680 assertiveness theory Nov. 15-17 . . . . Atlanta, GA . . . . . . . . 2576-DY4-00678 • Sell your ideas to the group • Explore an assertive communication Nov. 29-Dec. 1 . Chicago, IL. . . . . . . . . 2576-DY4-00679 • Realize how others perceive you and model for giving effective criticism Dec. 15-17 . . . . New York, NY . . . . . . 2576-DY4-00681 improve communication to get the response you want • Identify differences between informing 3 days/1.8 CEUs/18 PDUs and directing messages • Create a climate for action: give $2,195/AMA Members $1,995 constructive criticism and positive Managing and Responding to Conflict AMA Members save $200. reinforcement • Discuss the characteristics of conflict TOPICS COVERED • Apply the five methods of managing conflict AMA has been reviewed and Differences Between How You Manage approved as a provider of Tasks as Opposed to Relationships WHO SHOULD ATTEND project management training by the Project Management • Demonstrate the difference between IT and technical professionals who need Institute (PMI). technical and nontechnical professionals to develop the interpersonal skills necessary Critical Elements of Communication and to communicate their knowledge to those Interpersonal Skills around them. • Recognize interpersonal skills that promote success with coworkers • Discuss the barriers to the effective use of interpersonal skills • Understand how to blend and communicate with different styles All AMA seminars are GSA approved and can be delivered onsite. 1-800-262-9699 www.amanet.org 5
  • 8. INTERPERSONAL SKILLS Managing Emotions in the Workplace® Strategies for Success SEMINAR #2540 FA C U LT Y S P O T L I G H T * Understand how emotions affect your job performance— and learn practical techniques to manage them. Betty A. Kildo, a Certified Business Continuity As you face the pressures of doing more work with more stressful deadlines and Professional (CBCP) and a workplace demands on personal time, you’re likely to find yourself in situations Fellow of the Business where it’s critical to control your emotions. Continuity Institute (FBCI), provides comprehensive emergency management and business continuity BENEFITS OF ATTENDING A Closer Look at Feelings and Emotional planning for a wide range • Understand the connection between Well-Being of organizations through- emotions and workplace stress • Define personal mastery and its impact out the country. Recent on your work life clients include Cummins Engine, Inc., Bank of • Maintain your emotional composure on America, Troika Design Group, Teledyne the job and maximize work relationships • Differentiate between the two groups of Tekmar, International Specialty Products, • Effectively express your emotions through emotions to better understand how you International Truck and Engine and Pioneer. assertiveness communication skills are feeling and why • Create work environments where • Identify different feelings in the past, *This seminar is also taught by other communication emotional honesty and emotional present and future experts. energy are accepted • Evaluate your emotional debt and • Learn how to balance the physical, discover ways to pay it off mental and emotional aspects of life • Analyze situations so that your emotions SCHEDULE • Control your emotions and achieve do not sabotage the results you want Aug. 9-10 . . . . . New York, NY . . . . . . 2540-DY4-00477 positive interaction in teams and groups • Recognize thoughts, feelings and Aug. 19-20 . . . . San Francisco, CA . . . 2540-DY4-00476 behaviors associated with stressful Sept. 9-10. . . . . Arlington, VA. . . . . . . 2540-DY4-00479 TOPICS COVERED situations Sept. 9-10. . . . . Chicago, IL. . . . . . . . . 2540-DY4-00478 Understand More About Stress • Analyze behavior patterns associated Oct. 25-26 . . . . New York, NY . . . . . . 2540-DY4-00482 • Identify common causes of stress from with stressful events Nov. 8-9 . . . . . . Chicago, IL. . . . . . . . . 2540-DY4-00483 personal experiences Communicating or Controlling? Nov. 15-16 . . . . Atlanta, GA . . . . . . . . 2540-DY4-00484 Balance or Ballistics? Dec. 9-10 . . . . . New York, NY . . . . . . 2540-DY4-00485 • Categorize common stress symptoms Dec. 13-14 . . . . San Francisco, CA . . . 2540-DY4-00486 • Discern the difference between positive • Use your mirror listening skills to Dec. 16-17 . . . . Arlington, VA. . . . . . . 2540-DY4-00487 stress and negative stress understand how others are feeling • Determine your levels of personal and • Identify feelings and the reasons why 2 days/1.2 CEUs work-related stress people feel the way they do $1,995/AMA Members $1,795 • Recognize when to be assertive in AMA Members save $200. • Recognize the ways you may be unintentionally contributing to your interacting with others own stress levels • Construct assertive messages using the • Identify aspects of your personal and XYZ technique Personal Action Plans professional lifestyles in relation to your Rituals—Managing Emotions and • Create a personal action plan to implement management of emotional well-being Stress your learning back at work • Identify rituals that presently exist in your life and classify rituals according WHO SHOULD ATTEND to purpose Those who are experiencing intense emotional and/or stressful situations at work. “I learned a lot of good material in this seminar. It was very interesting subject matter and instructor was great.” —David Wittenkeller Toyal America Inc. 6 For additional dates and locations or to register—1-800-262-9699 www.amanet.org
  • 9. INTERPERSONAL SKILLS Developing Effective Business Conversation Skills SEMINAR #2109 FA C U LT Y S P O T L I G H T * Master conversational skills to get attention and gain Lisa Kaplin, Psy.D. works credibility. with corporations to help their employees achieve ful- Are your spoken messages organized and coherent—or rambling and unfocused? fillment both at work and in Do you put off conversations or are you able to work through issues with confidence their personal lives. Clients and empathy? Do you know when to talk, when to listen and when to ask questions? include Abbott Labs, The Federal Reserve Bank, Allstate, Village of Joliet, Enhancing and expanding your conver- Engage Others in Conversation Bank of America, Household sational skills can help you create buy-in • Build rapport and establish open Bank, IBM, local schools and for your ideas, make better-informed communication not-for-profit groups. She decisions and obtain committed action • Listening strategies to gain information holds a master’s degree in counseling psychology from others. After assessing your present and create conversational bridges and a doctorate in clinical psychology. conversational style, you’ll practice shaping • Ask and respond to questions as a way to *This seminar is also taught by other communication engaging, clear and influential conversa- promote effective conversations experts. tions through real-world scenarios. Each • Communication insights to help you flex interactive exercise is designed to help you your personal style to others’ preferences build conversational bridges at work, get • The appropriate role of humor SCHEDULE your point across and steer discussions in • Choose the right verbal and nonverbal Aug. 2-3 . . . . . . Chicago, IL. . . . . . . . . 2109-DY4-00139 the right direction. language to create consistent, coherent Aug. 12-13 . . . . New York, NY . . . . . . 2109-DY4-00136 and targeted messages Sept. 9-10. . . . . San Francisco, CA . . . 2109-DY4-00137 BENEFITS OF ATTENDING • Implications of gender and culture on the Oct. 11-12 . . . . New York, NY . . . . . . 2109-DY4-00140 • Express your ideas completely and dynamics of conversations Nov. 8-9 . . . . . . New York, NY . . . . . . 2109-DY4-00141 succinctly to build rapport • How to avoid creating or showing Nov. 18-19 . . . . Chicago, IL. . . . . . . . . 2109-DY4-00142 • Leverage conversational dynamics to defensiveness in conversations Dec. 2-3 . . . . . . Atlanta, GA . . . . . . . . 2109-DY4-00143 get results Dec. 6-7 . . . . . . San Francisco, CA . . . 2109-DY4-00144 • Avoid leaving others in “mind-reader” Workplace Conversations Dec. 13-14 . . . . New York, NY . . . . . . 2109-DY4-00145 mode • How to successfully approach various 2 days/1.2 CEUs • Use conversation as a coaching and types of conversations $1,995/AMA Members $1,795 performance tool • Tools and strategies to plan and AMA Members save $200. • Come out a winner in any business demonstrate a specific conversation type conversation Conversational Style Preferences and Flexing Strategies WHO SHOULD ATTEND TOPICS COVERED • Assess conversational style preferences, Business professionals at all levels who wish Focused Conversation Skills strengths and weaknesses and flexibility to have more effective conversations. • Create a focused and results-oriented • Learn to use humor (carefully) in conversation goal business conversations • Achieve clarity by organizing your ideas • Master verbal and nonverbal language and remaining focused skills • Redirect conversations that have gone off-track, exit those that are dragging Action Plan • What to include in your conversations • How to implement new business from the listeners’ perspective conversation skills • How to create complete messages that cover all critical information • Calibrate language to avoid becoming too specific or too abstract • Integrate confidence and competence into your conversational behavior All AMA seminars are GSA approved and can be delivered onsite. 1-800-262-9699 www.amanet.org 7
  • 10. INTERPERSONAL SKILLS Developing Your Emotional Intelligence SEMINAR #2144 SCHEDULE Enhance your self-awareness and make emotions work for Aug. 12-13 . . . . New York, NY . . . . . . 2144-DY4-00054 you to build more productive relationships—professionally Sept. 13-14. . . . San Francisco, CA . . . 2144-DY4-00055 and personally. Oct. 11-12 . . . . New York, NY . . . . . . 2144-DY4-00057 Nov. 4-5 . . . . . . Chicago, IL. . . . . . . . . 2144-DY4-00058 Understanding and improving the connection between emotions and actions is Dec. 6-7 . . . . . . New York, NY . . . . . . 2144-DY4-00059 crucial to business and personal success. Without such insights, even seemingly Dec. 16-17 . . . . Arlington, VA. . . . . . . 2144-DY4-00060 successful relationships may be courting disaster. Now you can actually develop 2 days/1.2 CEUs and enhance the skills that will positively impact your work—and in doing so, $2,195/AMA Members $1,995 tap into a whole new level of achievement in your career. AMA Members save $200. This intensive, two-day seminar incorpo- TOPICS COVERED Managing Emotions Effectively rates unique insights, tools and methodolo- Emotional Intelligence and Its Relevance • Emotional management demonstration gies to help you increase your performance to You and effective strategies and productivity through EI. You’ll create a • Characteristics of the emotionally intelligent • Developing openness to emotions graphic representation which clearly unveils person • Coping better with workplace stress: underlying emotions. You’ll strengthen • The business case for EI preventative and responsive strategies interpersonal competencies and develop a • Moods and emotions at work: when to • Accomplishing difficult tasks with others flexible response style. trust your gut—or not more effectively • Evaluating your current emotional • How not to avoid conflict to expand your BENEFITS OF ATTENDING self-awareness well-being: The Mood Meter • Recognize the impact that EI abilities • How to measure EI; EI vs. EQ Developing Your Own “Emotional have on your professional development • Assess your own EI abilities Blueprint” and career • Four key emotional skills: identifying, • Strategies for solving critical interpersonal • Assess your own EI abilities understanding, leveraging and managing problems • Increase self-awareness and develop a emotions • Developing a blueprint model using clear understanding of your strengths Identifying Emotions Accurately the four key emotional skills to tackle and weaknesses workplace challenges • Learn strategies to help you manage • Connecting emotional expressions and counterproductive tendencies underlying messages to read people more WHO SHOULD ATTEND • Improve your sensitivity to corporate accurately All business professionals who want to cultures and respond appropriately to • Recognizing verbal and nonverbal cues to maximize performance by developing workplace social cues better understand people their interpersonal skills and increase self- • Identify and apply the four key emotional • Listening effectively to communicate more understanding and emotion-management. skills to a broad variety of workplace productively with others and respond situations appropriately to workplace social cues • Develop and use the “EI Blueprint” Understanding the Causes of Emotions to manage difficult professional • Emotional tasks: enhancing your skills Four Key Emotional Skills challenges and enhance interactions • Developing a complex emotional for EI • Create an action plan for continued vocabulary to describe emotions with EI self-development clarity • Creating the most productive environment for major work tasks Identify • Increasing workplace fulfillment • Meeting the emotional needs of others Leveraging Emotions to Help You Think Manage Understand • Developing the skill of emotional storytelling • Perspective-taking for better relationships • Matching emotions to the task in the Leverage workplace • Connecting on a deeper professional level with colleagues and customers • Using your emotions to help you make better decisions 8 For additional dates and locations or to register—1-800-262-9699 www.amanet.org
  • 11. INTERPERSONAL SKILLS Communication Boot Camp SEMINAR #2210 FA C U LT Y S P O T L I G H T * Develop the confidence, practical skills and capabilities you need Mary Hubbard Lewis, to establish yourself in the business world and keep your career Ed.D. specializes in seminars moving forward. and programs for executives, management and supervisory Text messaging…e-mails…the Blackberry—there’s no shortage of ways to communicate staff with the goal of earning quickly in the Digital Age. But what happens face-to-face when you need to find the more attention and respect right words and communicate them in the right way? This unique, three-day course is in daily communications. designed to give you a strong foundation in essential communication skills and compe- She also provides individual tencies. Through practice sessions and role plays, you’ll be on your way to developing coaching to CEOs, CIOs and the confidence and communication know-how you need to establish yourself in the those being groomed for business world—and keep moving ahead throughout your career. |C-Level positions. *This seminar is also taught by other communication experts. BENEFITS OF ATTENDING Hearing Others’ Intended Messages • Understand why effective communication • Understanding effective and ineffective is vital to your professional success listening SCHEDULE • Identify the choices individuals make • Identifying the three components of every Aug. 16-18 . . . . New York, NY . . . . . . 2210-DY4-00034 that drive the success or failure of any message Sept. 15-17. . . . Atlanta, GA . . . . . . . . 2210-DY4-00035 communication • Listening with interest…even in the face Oct. 18-20 . . . . Chicago, IL. . . . . . . . . 2210-DY4-00037 • Apply usable, real-world strategies, of distraction Oct. 27-29 . . . . San Francisco, CA . . . 2210-DY4-00038 processes and skills to address most • Selecting the appropriate technique for Nov. 10-12 . . . . Arlington, VA. . . . . . . 2210-DY4-00039 business communications paraphrasing and summarizing what a Dec. 8-10 . . . . . Chicago, IL. . . . . . . . . 2210-DY4-00040 • Capitalize on the good communication sender is saying Dec. 15-17 . . . . New York, NY . . . . . . 2210-DY4-00041 skills you already have while learning how • Empathizing to defuse emotionally 3 days/1.8 CEUs to minimize your limitations charged situations $2,095/AMA Members $1,895 • Improve work relationships by reducing AMA Members save $200. Connecting with Others misunderstandings • Learning the four primary communication • Communicate clearly and appropriately— Avoiding and Recovering from styles and with greater confidence Communication Breakdown • Identifying another’s primary • Choose the most effective language to • Knowing the causes and effects of communication style handle even the most difficult circumstances common communication breakdowns • Accommodating the specific • Connect with people whose communication • Taking responsibility for having a communication needs of each style styles are different from your own productive discussion • Learning why nonverbal communication TOPICS COVERED is so important to making a strong connection WHO SHOULD ATTEND Communication: The “Make or Break” Early career professionals or anyone interested Competency • Identifying common nonverbal signals in enhancing their fundamental verbal com- • Discovering why good communication is • Using nonverbal communication proactively munication skills, including coordinators, spe- essential to success to connect more effectively with others cialists, analysts, consultants, associate • Assessing your personal communication Structuring Your Message managers, project managers and leadership- strengths and limitations • Defining a purpose for a discussion that is track administrative professionals. • Identifying the characteristics of effective based on the receiver’s interests and ineffective communication • Opening a discussion or responding to a Sending Your Message discussion opening, so that the desired goal is achieved • Understanding effective and ineffective “sending” skills • Managing the content, feelings and intentions that are presented during a • Applying a mental framework to organize conversation so that the discussion goals thoughts and keep discussions on track are achieved • Picking language that promotes • Closing a discussion with complete constructive dialogue information and on a positive note • Asking targeted questions to engage and • Using a discussion planner to conduct a connect with your listener productive discussion • Using examples, analogies and stories to increase the impact of your communication All AMA seminars are GSA approved and can be delivered onsite. 1-800-262-9699 www.amanet.org 9
  • 12. INTERPERSONAL SKILLS Cross-Functional NEW!How to Become a Communication: Strategies Power Communicator: Get for Workplace Effectiveness Heard at Executive Meetings SEMINAR #2505 SEMINAR #2272 Increase your interpersonal skills and your Acquire the skills and confidence to meet and impact on the bottom line. deal effectively with senior management. Communication with colleagues in different departments is no In many organizations today, layers of management have longer just a matter of having good working relationships—it is disappeared and employees taking on more responsibility may a business imperative. With a focus on behavioral skills and easily find themselves attending executive meetings to which they promoting cooperation in the workplace, this highly interactive were never before invited. To hold your own and be recognized as seminar shows you how to develop “win-win” cross-functional a valued contributor—and to avoid inadvertent embarrassment— relationships that lead to organizational effectiveness. you need the know-how to appropriately and effectively address senior executives. This seminar will help you do the necessary BENEFITS OF ATTENDING advance preparation before an executive meeting, speak with • Increase the positive impact your behavior can have on confidence and credibility during the meeting and take the right relationships with those in other functions next steps after the meeting, to ensure you’re properly recognized • Manage your behavior to resolve conflicts with those in other for all your abilities and contributions. areas of the organization • Use diagnostic tools and evaluate the implications of your BENEFITS OF ATTENDING behavioral strengths and weaknesses for communication • Get key people to listen to you and be recognized as a power • Deliver better customer service through improved communicator interdepartmental cooperation and communication • Become influential at meetings with senior executives • Build and maintain efficient teams across functions • Build a strong relationship with key stakeholders in the • Develop a customized action plan to improve cross-functional organization communication in your workplace • Be more effective and productive by listening to and observing the behavior of senior executives TOPICS COVERED • Get involved in more complex, interesting and high profile • Communicating across functions, including virtual projects communication • Be seen as a key contributor whose presence is invaluable at • Establishing joint goals across functions senior meetings and other events • Identifying causes of cross-functional conflict and learning to resolve them TOPICS COVERED • Developing communication skills that will help foster • Pre-meetings (one-on-ones): who to meet, how to ask for the collaborative relationships meeting and getting prepared for it • Influencing those in other functions and practicing “good” • Turning the executive into your advocate/supporter organizational politics • The executive meeting: recognizing its dynamics • Understanding different work styles and how to identify • Developing confidence and knowing how to pitch a new idea compatibilities and potential conflicts • Understanding how to handle questions and objections • Keeping an accelerated pace by focusing on building networks • After the meeting: getting feedback and modifying your across functions in order to meet customer needs approach for future executive meetings WHO SHOULD ATTEND WHO SHOULD ATTEND Those who must relate to other individuals and departments Mid-level managers, project managers, administrators, supervisors in order to successfully accomplish his or her job. and all individual contributors who may be asked to attend executive meetings. SCHEDULE SCHEDULE Aug. 11-13 . . . . . . . . . . . . New York, NY . . . . . . . . . . 2505-DY4-00231 Sept. 27-29 . . . . . . . . . . . . San Francisco, CA . . . . . . . 2505-DY4-00232 Aug. 26-27 . . . . . . . . . . . . San Francisco, CA . . . . . . . 2272-DY4-00002 Oct. 25-27 . . . . . . . . . . . . . Atlanta, GA. . . . . . . . . . . . 2505-DY4-00233 Sept. 23-24 . . . . . . . . . . . . Chicago, IL . . . . . . . . . . . . 2272-DY4-00003 Nov. 29-Dec. 1. . . . . . . . . . New York, NY . . . . . . . . . . 2505-DY4-00234 Oct. 18-19 . . . . . . . . . . . . . Arlington, VA . . . . . . . . . . 2272-DY4-00004 Nov. 15-16 . . . . . . . . . . . . New York, NY . . . . . . . . . . 2272-DY4-00005 3 days/1.8 CEUs Dec. 13-14. . . . . . . . . . . . . Atlanta, GA. . . . . . . . . . . . 2272-DY4-00006 $2,195/AMA Members $1,995 AMA Members save $200. 2 days/1.2 CEUs $1,995/AMA Members $1,795 AMA Members save $200. 10 For additional dates and locations or to register—1-800-262-9699 www.amanet.org
  • 13. INTERPERSONAL SKILLS Communicating Up, Down Dynamic Listening Skills for and Across the Organization Successful Communication SEMINAR #2203 SEMINAR #2271 Gain recognition, build stronger work In today’s complex business environment, relationships and deliver high-value results effective communication is the secret ingredient for yourself and your organization. to your organization’s bottom-line demands. Leaders appreciate it when employees take the responsibility to When was the last time you wanted to scream: “Is anyone communicate new ideas, innovations and better ways to get the listening?” Well, you’re not alone. Although all of us have work accomplished. This seminar offers practical and adaptive been talking and listening to one another, we may not be strategies for informing and influencing others—no matter where communicating. In a working environment defined by diversity, they fit in the organizational chart. stress and uncertainty, it is not surprising that misunderstandings abound. But help is on the way. This powerful seminar delivers BENEFITS OF ATTENDING The Strategic Verbal Communication System—an easy-to-learn • Gain recognition by showing managerial effectiveness, process that enhances communication and encourages productive leadership and creativity interactions. • Create new organizational opportunities • Break down the barriers between team cooperation and BENEFITS OF ATTENDING organizational effectiveness • Discover a powerful communication model for turning all • Reduce frustration by building cooperation between groups interactions into productive outcomes • Enhance productivity by gaining support and commitment • Provide constructive information by addressing the • Build esprit de corps and productive workplace relationships performance—not the person • Coach and counsel employees to build productivity and future TOPICS COVERED employee development • Acquire confidence, self-esteem and self-concept to project • Listen actively and show interest and concern a positive external image • Clarify meaning and verify information to minimize • Establish trust and credibility for stronger work relationships misunderstanding and wasted time • Create messages that address listeners’ needs, wants and • Foster positive attitudes by providing effective feedback priorities • Use listening skills to create high-impact messages TOPICS COVERED • Communicate ideas in terms listeners care about • Acknowledge the emotions and ideas of others to build trust and improve communication in team situations • Create messages that speak to listeners’ hearts and minds • Adjust communication behaviors to communicate with • Adapt messages to others’ communication and learning style different styles • Shape others’ responses using direct and indirect messages • Listen actively to separate message content from feeling • Use assertiveness to allow others to understand and support • Ask questions to expand knowledge and bring out new ideas you • Direct others by giving clear instructions and delegating • Practice various presentation formats to communicate clearly responsibility and authority WHO SHOULD ATTEND All business professionals who want to build communication skills WHO SHOULD ATTEND that encourage dialogue throughout the organization and among Business professionals who want to ensure that they are applying different departments and levels. listening skills to communicate effectively. SCHEDULE SCHEDULE Sept. 20-21 . . . . . . . . . . . . New York, NY . . . . . . . . . . 2271-DY4-00185 Aug. 2-3 . . . . . . . . . . . . . . San Francisco, CA . . . . . . . 2203-DY4-00138 Oct. 7-8. . . . . . . . . . . . . . . Chicago, IL . . . . . . . . . . . . 2271-DY4-00186 Aug. 19-20 . . . . . . . . . . . . New York, NY . . . . . . . . . . 2203-DY4-00139 Dec. 16-17. . . . . . . . . . . . . New York, NY . . . . . . . . . . 2271-DY4-00187 Sept. 16-17 . . . . . . . . . . . . Arlington, VA . . . . . . . . . . 2203-DY4-00140 Oct. 21-22 . . . . . . . . . . . . . New York, NY . . . . . . . . . . 2203-DY4-00145 2 days/1.2 CEUs Nov. 1-2 . . . . . . . . . . . . . . Chicago, IL . . . . . . . . . . . . 2203-DY4-00146 $1,895/AMA Members $1,695 Nov. 18-19 . . . . . . . . . . . . Atlanta, GA. . . . . . . . . . . . 2203-DY4-00147 AMA Members save $200. Nov. 18-19 . . . . . . . . . . . . San Francisco, CA . . . . . . . 2203-DY4-00148 Dec. 13-14. . . . . . . . . . . . . New York, NY . . . . . . . . . . 2203-DY4-00149 2 days/1.2 CEUs $1,995/AMA Members $1,795 AMA Members save $200. All AMA seminars are GSA approved and can be delivered onsite. 1-800-262-9699 www.amanet.org 11
  • 14. INTERPERSONAL SKILLS Moving Ahead: Breaking The Effective Facilitator Behavior Patterns that Hold Maximizing Involvement and You Back SEMINAR #2255 Results SEMINAR #2578 Overcome and resolve workplace situations Use facilitation to bring out the best in where ineffective behavior is at play. individual players and orchestrate successful Destructive behavior can result in “career suicide”—even for the group efforts. most capable employees. Move forward and get the rewards The facilitator is catalyst, coach, coordinator and more. It’s a role you deserve. that demands exceptional interpersonal skills, keen observation, insight and tact. This course provides maximum practice, group BENEFITS OF ATTENDING interaction and feedback as you explore your role as a facilitator • Identify people and situations that can elicit bad behavior in a variety of group situations. • Successfully change or modify career-sabotaging habits • Understand how negative behaviors affect teamwork BENEFITS OF ATTENDING • Achieve better work relationships and change how you are • Make life easier and all meetings more productive perceived • Spark and enhance critical synergy and creative energy • Manage feelings of frustration and anger in the workplace • Focus on the key facilitation skills of observation, diagnosis • Gain recognition for contributing to a more positive and and intervention happier work environment • Build consensus, handle conflict and keep meetings on track • Gain knowledge and skills you can apply to all group and TOPICS COVERED meeting situations • How to identify and overcome self-defeating behaviors • Keep content, process and structure on track to produce • Improving your professional image positive outcomes • Activating positive self-talk and “can do” attitude • Understanding and changing the emotional hard-wiring TOPICS COVERED behind your reactions to people and situations • Facilitation: a leadership/management skill • A five-step process to overcome emotional “hijackers” • Defining the effective facilitator • How to increase your Emotional IQ to better handle • Understanding the facilitator’s most basic information interpersonal and team relationships • Self-knowledge of the facilitator • How to choose reactions instead of letting them choose you • Facilitator skills: how the facilitator facilitates • The role of empathy in becoming more productive • Identifying the levels of group dynamics • Accepting your responsibility to communicate effectively • Using the facilitator’s toolbox • How to influence and persuade others more effectively through • Enhancements, advancements and reentry emotional self-management • Building positive working relationships by flexing your WHO SHOULD ATTEND responses to others’ personalities and communication styles Those who must facilitate results in meetings, group work or project teams, have groups under their direction or work as WHO SHOULD ATTEND internal consultants. Those who may have a negative behavior pattern that has impeded his or her career success. SCHEDULE Aug. 11-13 . . . . . . . . . . . . Arlington, VA . . . . . . . . . . 2578-DY4-00296 SCHEDULE Sept. 22-24 . . . . . . . . . . . . New York, NY . . . . . . . . . . 2578-DY4-00298 Aug. 16-17 . . . . . . . . . . . . Atlanta, GA. . . . . . . . . . . . 2255-DY4-00111 Oct. 11-13 . . . . . . . . . . . . . Chicago, IL . . . . . . . . . . . . 2578-DY4-00301 Oct. 4-5. . . . . . . . . . . . . . . New York, NY . . . . . . . . . . 2255-DY4-00114 Nov. 8-10 . . . . . . . . . . . . . New York, NY . . . . . . . . . . 2578-DY4-00302 Oct. 28-29 . . . . . . . . . . . . . Chicago, IL . . . . . . . . . . . . 2255-DY4-00112 Dec. 6-8. . . . . . . . . . . . . . . Arlington, VA . . . . . . . . . . 2578-DY4-00303 Nov. 8-9 . . . . . . . . . . . . . . Arlington, VA . . . . . . . . . . 2255-DY4-00113 3 days/1.8 CEUs 2 days/1.2 CEUs $2,195/AMA Members $1,995 $1,995/AMA Members $1,795 AMA Members save $200. AMA Members save $200. This program has been approved for 18 recertification credit hours toward PHR, SPHR and GPHR recertification through the Human Resource Certification Institute (HRCI). For more information about certification or recertification, please visit the HRCI homepage at www.hrci.org 12 For additional dates and locations or to register—1-800-262-9699 www.amanet.org
  • 15. INTERPERSONAL SKILLS Interpersonal Skills for Storytelling: The Secret of Managers SEMINAR #2575 Great Communicators SEMINAR #2102 Improve your communication skills—and every Expand your influence, build your credibility aspect of your working relationships. and communicate with passion by mastering Success depends upon the combined cooperation, commitment the techniques of strategic storytelling. and action of people—both face-to-face and across electronic Among the traits shared by inspirational leaders, one of the most and cyber channels. That’s why your interpersonal skills are so important is the ability to tell stories. One well-told story is far critical to your own effectiveness as a manager. This seminar more effective at touching listeners and moving them to action gives you three days of solid learn-by-doing training to sharpen than an entire encyclopedia of cold, hard facts. From myths and your skills with superiors, peers and subordinates. fables to personal anecdotes, stories possess a unique power to create connections quickly. People connect with the emotional BENEFITS OF ATTENDING power of stories and the potent impact of it lingers long after • Solve problems by clarifying the real issues mere facts and figures are quickly forgotten (or dismissed). • Make trade-offs without being a pushover on big issues • Gain support for implementing your plans BENEFITS OF ATTENDING • Generate enthusiasm for your ideas and proposals • Appeal to listeners’ emotions and drive your points home • Minimize conflict and build group commitment • Relay information in an experiential manner for better retention • Influence others and motivate them to profitable action • Be more effective in meetings, presentations and internal and • Know when to give criticism and praise to produce results external business communication venues • Give direction without creating “static” • Win over, influence and gain the trust of peers, team members and supervisors TOPICS COVERED • Engage listeners in a way that leads them to reach exactly the • Communication and the new workplace conclusions you want them to reach • The power of trust TOPICS COVERED • How perceptions influence your interaction with others and • Develop the mental agility to alternate between objective their responses to you (facts) and subjective (story) analysis • Nonverbal and verbal skills: developing and delivering clear • Build a bridge of trust to carry your facts, proof and benefit messages messages • Use listening and feedback skills to build high-performance • Learn the six kinds of stories: who I am, why I am here, my work relationships vision, my values-in-action, teaching, I know what you’re • Develop strategies for constructive performance feedback thinking • Direct and motivate others • Practice the six principles of good storytelling: developmental • Assertively and productively manage conflict logic, oral language, intention, imagery, participation vs. • Be a team player: the synergistic impact of all your control, point of view interpersonal skills • Develop, test and tell stories that suit the situations WHO SHOULD ATTEND EXTRA Managers, team leaders and supervisors who want to maximize Specially developed in conjunction with Annette Simmons, author of their positive impact on others through effective interpersonal the book Whoever Tells the Best Story Wins. Receive a complimentary skills. copy when you attend, as well as an audio CD of examples of the six kinds of stories covered in your seminar. SCHEDULE WHO SHOULD ATTEND Sept. 20-22 . . . . . . . . . . . . New York, NY . . . . . . . . . . 2575-DY4-99512 Leaders at all levels who need to communicate and build relation- Oct. 20-22 . . . . . . . . . . . . . Arlington, VA . . . . . . . . . . 2575-DY4-99513 ships within their organizations, departments and teams and who Nov. 1-3 . . . . . . . . . . . . . . San Francisco, CA . . . . . . . 2575-DY4-99514 are looking for an innovative and fresh way to stimulate and Nov. 15-17 . . . . . . . . . . . . Atlanta, GA. . . . . . . . . . . . 2575-DY4-99515 engage others. Dec. 6-8. . . . . . . . . . . . . . . Chicago, IL . . . . . . . . . . . . 2575-DY4-99516 Dec. 15-17. . . . . . . . . . . . . New York, NY . . . . . . . . . . 2575-DY4-99517 SCHEDULE 3 days/1.8 CEUs Sept. 23-24 . . . . . . . . . . . . San Francisco, CA . . . . . . . 2102-DY4-00033 $2,195/AMA Members $1,995 Nov. 15-16 . . . . . . . . . . . . Chicago, IL . . . . . . . . . . . . 2102-DY4-00037 AMA Members save $200. Dec. 2-3. . . . . . . . . . . . . . . New York, NY . . . . . . . . . . 2102-DY4-00038 2 days/1.2 CEUs $2,195/AMA Members $1,995 AMA Members save $200. All AMA seminars are GSA approved and can be delivered onsite. 1-800-262-9699 www.amanet.org 13
  • 16. INTERPERSONAL SKILLS Business Conversation Skills NEW! Entrepreneurial for the Nonnative English Thinking: A New Mindset for Speaker SEMINAR #2150 Business Growth SEMINAR #2161 Express your ideas directly and clearly using Explore and seize new avenues to business the conventions of American verbal and success through enhanced thought processes. nonverbal communication. Today, entrepreneurial thinking and risk taking are crucial for For nonnative English speakers, opportunities lie in expressing business growth and success. You can learn to adjust your your ideas correctly and confidently. This two-day workshop will thought process to harness and capitalize on opportunities that improve your conversation skills on all levels through discussions may be in front of you or just around the corner. and case studies. You will gain the confidence you need to speak This seminar can help you rewire your natural thinking style so your mind at work and create a style of business conversation that that you will embrace risk and rejection instead of fearing them. will help you achieve your professional and organizational goals. You’ll identify new opportunities that others may miss, develop and apply the skills that are essential to rejuvenating your BENEFITS OF ATTENDING business career success. • Express yourself in a way that will increase self-confidence • Recognize business conversational pitfalls and how to avoid them BENEFITS OF ATTENDING • Recognize different styles in business conversations • Be aware of your entrepreneurial strengths and challenges • Gain the ability to become assertive and focus on the issues • Train your mind to recognize all the possibilities as well as new • Increase your knowledge of body language and other nonverbal opportunities communication • Gain comfort with risk taking and choosing the right risks to • Select effective business language and patterns of delivery take • Learn to love hearing “no” and recognize it as a challenge to TOPICS COVERED move ahead • Apply cultural factors to conduct audience analyses • Rewire your brain to develop the entrepreneurial mindset • Recognize the elements of American nonverbal behaviors • Apply these skills to develop yourself as an intrapreneurial • Choose vocabulary that is clear and culturally appropriate leader • Apply fundamental American grammar rules correctly • Assemble messages to deliver proper emphasis and meaning TOPICS COVERED • Apply multi-sensory listening skills to reduce misunderstandings • The entrepreneurial mindset and your DNA: why some entrepreneurs are born and some are made • Evaluate how to influence others through an analysis of the situation and of your conversation, partner’s position, needs • Distinguishing between the Entrepreneur, the Entreprenear and and responsibilities the Intrepreneur • Recognize that American business communication is about • The OCEAN Model (openness, conscientiousness, extraversion, selling ideas both inside and outside the organization agreeableness and neuroticism) • Action planning • Identifying your strengths/weaknesses as an entrepreneurial thinker and how to counterbalance the weaknesses WHO SHOULD ATTEND • Navigating personal and organizational barriers to Nonnative English-speaking business professionals who find diffi- entrepreneurial thinking culty in verbal and nonverbal aspects of business conversation in • Reframing the existing environment and creating opportunities U.S. companies. with the “what is” SCHEDULE WHO SHOULD ATTEND Anyone who wants to develop and apply the thought processes Aug. 5-6 . . . . . . . . . . . . . . New York, NY . . . . . . . . . . 2150-DY4-00093 and instincts of entrepreneurial thinking to find new opportunities Oct. 18-19 . . . . . . . . . . . . . New York, NY . . . . . . . . . . 2150-DY4-00097 that can enhance business and improve results. Nov. 4-5 . . . . . . . . . . . . . . San Francisco, CA . . . . . . . 2150-DY4-00098 Dec. 2-3. . . . . . . . . . . . . . . New York, NY . . . . . . . . . . 2150-DY4-00099 SCHEDULE 2 days/1.2 CEUs Aug. 9-10 . . . . . . . . . . . . . Arlington, VA . . . . . . . . . . 2161-DY4-00003 $1,895/AMA Members $1,695 Sept. 27-28 . . . . . . . . . . . . Chicago, IL . . . . . . . . . . . . 2161-DY4-00004 AMA Members save $200. Oct. 14-15 . . . . . . . . . . . . . Atlanta, GA. . . . . . . . . . . . 2161-DY4-00005 Nov. 18-19 . . . . . . . . . . . . New York, NY . . . . . . . . . . 2161-DY4-00006 2 days/1.2 CEUs Polished writing and conversational skills are critical to success. See Business Writing for the Nonnative English $2,095/AMA Members $1,895 Speaker, seminar #2266 on page 16. AMA Members save $200. 14 For additional dates and locations or to register—1-800-262-9699 www.amanet.org
  • 17. BUSINESS WRITING Listening and Writing The Grammar Course Building a Foundation for SEMINAR #2236 Better Communication SEMINAR #2286 Mistakes in business writing can be costly— to your company and your career. Learn to communicate effectively on paper, Success in business demands clear, concise, as well as correct on the phone and face-to-face and get the and professional e-mails, memos, letters and reports. And it all power and influence you need to succeed. starts with knowledge of punctuation and grammar. Attend this The ability to communicate successfully—to speak, write and refresher course to overcome usage and punctuation challenges, listen expertly—will help you to gain greater professional catch up with today’s new writing styles, learn to polish docu- recognition and will enable you to achieve powerful results. ments to perfection and confidently proofread and critique written communication. Plus pinpoint your strengths and BENEFITS OF ATTENDING weaknesses with self-graded quizzes during class. • Analyze the situation—learn when you should use written communication, talk face-to-face or on the phone BENEFITS OF ATTENDING • Understand your audience and the purpose of your • Write like a pro: clearly, concisely and grammatically correct communication • Produce error-free documents that project professionalism • Increase productivity through clear and specific messages • Revisit the rules of grammar—without all the jargon • End no-result communication by learning how to write better • Use the right word and correct punctuation every time letters, outlines, memos, short reports and briefings • Know the dos and don’ts of effective business e-mail • Make sure your message is clearly sent, received and understood • Improve your ability to critique your writing and that of others • Achieve greater productivity and win-win results • Develop techniques to become an active listener TOPICS COVERED • Proofread: identifying and correcting faulty sentences TOPICS COVERED • Usage challenges: effect or affect, who or whom, that or which • Two-way vs. one-way communication • Subject-verb agreement • Eliminate barriers to effective communication • When and where to use commas and other punctuation • Effectively using nonverbal messages • Update your proofreading techniques • Overcome barriers to good listening • Write correct and effective e-mail according to “netiquette” • Use the different levels of listening when each is appropriate guidelines • Active listening • What spell-checks don’t catch • Filters that affect good communication and how to use them • Insure, ensure and other troublesome words • Define and communicate your purpose when writing • Practical grammar rules you can apply immediately • Write to address the needs of your readers • Techniques for achieving clarity and precision in business writing EXTRA • Construct sentences that are clear and direct Take home a six-part review section to reinforce what you’ve just learned. • Use linking words and phrases • Properly use active and passive voice WHO SHOULD ATTEND • Employ various patterns of organizing information Anyone who handles correspondence, writes to customers, develops company publications, prepares reports or does any job that requires WHO SHOULD ATTEND the proofreading and critiquing of written communications. Business professionals who want to overcome the barriers to successful communication and increase productivity through clear SCHEDULE and specific messages. Aug. 2-3 . . . . . . . . . . . . . . New York, NY . . . . . . . . . . 2236-DY4-00379 Sept. 9-10 . . . . . . . . . . . . . Atlanta, GA. . . . . . . . . . . . 2236-DY4-00380 SCHEDULE Sept. 20-21 . . . . . . . . . . . . Chicago, IL . . . . . . . . . . . . 2236-DY4-00381 Sept. 20-21 . . . . . . . . . . . . Chicago, IL . . . . . . . . . . . . 2286-DY4-00431 Oct. 14-15 . . . . . . . . . . . . . New York, NY . . . . . . . . . . 2236-DY4-00382 Nov. 18-19 . . . . . . . . . . . . New York, NY . . . . . . . . . . 2286-DY4-00432 Nov. 4-5 . . . . . . . . . . . . . . Arlington, VA . . . . . . . . . . 2236-DY4-00383 Dec. 6-7. . . . . . . . . . . . . . . Arlington, VA . . . . . . . . . . 2286-DY4-00433 Dec. 2-3. . . . . . . . . . . . . . . New York, NY . . . . . . . . . . 2236-DY4-00384 2 days/1.2 CEUs Dec. 13-14. . . . . . . . . . . . . San Francisco, CA . . . . . . . 2236-DY4-00385 $1,895/AMA Members $1,695 2 days/1.2 CEUs AMA Members save $200. $1,795/AMA Members $1,595 AMA Members save $200. All AMA seminars are GSA approved and can be delivered onsite. 1-800-262-9699 www.amanet.org 15
  • 18. BUSINESS WRITING Business Writing for the Nonnative English Speaker SEMINAR #2266 FA C U LT Y S P O T L I G H T * Produce English-language documents that any reader can Katherine Anttila has easily understand and that achieve your intended results. been a communication and training professional on This seminar is specifically designed for nonnative English-speaking business topics ranging from inter- professionals. In three days, you’ll learn an overall approach to and practical personal communications, techniques for creating effective business documents while focusing on applying to presentation skills, to correct English grammar, usage and syntax. As the language of global commerce, management skills for over the ability to write in English is essential to success in business today. 20 years. She has devel- oped award-winning pro- grams for organizations BENEFITS OF ATTENDING The Sentence Level such as Bank of America, • Apply basic parts of sentences—subjects Levi Strauss & Co., Hewlett-Packard Company • Assert your purpose in a document using and predicates and Charles Schwab. Ms. Anttila holds a B.A. the appropriate tone and style in Journalism and an M.S. in Education from • Write and organize effective paragraphs • Avoid common sentence errors Indiana University. expressing yourself clearly and precisely • Employ concepts of sentence variety for • Recognize and write effective English better style *This seminar is also taught by other communication sentences experts. The Word Level • Distinguish and apply correct English • Apply basic principles of English grammar and usage grammar and usage • Revise and edit documents professionally SCHEDULE • Employ correct English vocabulary • Differentiate commonly confused words Tips for High-Impact Writing Aug. 9-11 . . . . . New York, NY . . . . . . 2266-DY4-00212 and terms Sept. 27-29. . . . San Francisco, CA . . . 2266-DY4-00213 • Use correct punctuation, capitalization, Oct. 20-22 . . . . New York, NY . . . . . . 2266-DY4-00214 TOPICS COVERED abbreviations and number formats Nov. 17-19 . . . . Arlington, VA. . . . . . . 2266-DY4-00215 The Document Level • Write concisely Nov. 29-Dec. 1 . New York, NY . . . . . . 2266-DY4-00216 • Name six types of documents and their • Apply principles of “linguistic etiquette” 3 days/1.8 CEUs purpose • Revise for completeness, unity and $2,095/AMA Members $1,895 • Select the elements appropriate for each coherence AMA Members save $200. type of document Action Planning • Describe the importance of knowing your audience • Identify what you will focus on applying to improve your English writing and what • Describe the steps in the writing process you will do to continue and track your Polished conversational and • State special considerations for writing progress e-mails writing skills are critical to success. See Business Conversation Skills for the The Paragraph Level EXTRA Nonnative English Speaker, seminar #2150 Throughout the three days you will practice • Define and apply the qualities of a good on page 14. paragraph—emphasis, unity, coherence what you learn by writing your own well- and variety structured work-related documents and • Recognize various principles for ordering critique, edit, analyze and improve on your paragraphs and select the best one for a writing at each level of the process. specific purpose WHO SHOULD ATTEND • Recognize and use structural elements to Nonnative English-speaking business profes- aid the reader’s comprehension sionals who would like to improve their fundamental business writing skills. 16 For additional dates and locations or to register—1-800-262-9699 www.amanet.org
  • 19. BUSINESS WRITING How to Sharpen Your Business Writing Skills BEST SELLER SEMINAR #2516 FA C U LT Y S P O T L I G H T * Compose powerful, professional documents that get Joan Rubenstein, a con- attention and prompt action. sultant and trainer, helps clients increase their effec- To attract the attention of today’s busy readers, you must respond to their need tiveness through executive for clarity and conciseness in written communication. In this four-day workshop, coaching, consultations and you will overcome “writer’s block,” learn to recognize and avoid common workshops. Among those mistakes and receive a tool kit of proven techniques for delivering information she has assisted in improv- powerfully, persuasively and professionally. ing written and oral com- munication, productivity and quality are the Girl BENEFITS OF ATTENDING Using Strong Verbs Scouts of America, Social • Update and improve your writing style for • How strong verbs improve writing Security Administration, Elizabeth Arden, Volvo more effective and persuasive e-mails, North America and NYNEX. • Identify and avoid passive verbs memos, letters and reports Writing Letters *This seminar is also taught by other communication • Organize your documents with your experts. readers’ needs in mind • Salutations and openings that get attention • Create reader-friendly layouts to highlight information • Effective transitional sentences and • Craft sentences that get and hold your closings SCHEDULE readers’ attention • Personalize your letters to create Aug. 9-12 . . . . . Arlington, VA. . . . . . . 2516-DY4-00935 interest and establish credibility Aug. 23-26 . . . . New York, NY . . . . . . 2516-DY4-00932 • Edit your writing for clarity • How to be positive and convey sincerity Aug. 30-Sept. 2 Chicago, IL. . . . . . . . . 2516-DY4-00931 • Avoid archaic expressions and common grammar, punctuation and usage errors • Write refusal letters with clarity and tact Sept. 20-23. . . . New York, NY . . . . . . 2516-DY4-00934 Oct. 4-7 . . . . . . Arlington, VA. . . . . . . 2516-DY4-00936 Reviewing Mechanics Oct. 11-14 . . . . San Francisco, CA . . . 2516-DY4-00937 TOPICS COVERED • Correct grammar, punctuation and Oct. 18-21 . . . . New York, NY . . . . . . 2516-DY4-00938 Seven General Concepts usage Nov. 1-4 . . . . . . New York, NY . . . . . . 2516-DY4-00939 • State your purpose quickly • Using parallel construction Nov. 15-18 . . . . Atlanta, GA . . . . . . . . 2516-DY4-00948 • Separate details from actions • Proofreading techniques Nov. 15-18 . . . . Houston, TX. . . . . . . . 2516-DY4-00940 • Write conversationally to engage readers Nov. 29-Dec. 2 . New York, NY . . . . . . 2516-DY4-00941 Showing Emphasis Dec. 6-9 . . . . . . San Francisco, CA . . . 2516-DY4-00942 • Update your writing style for today’s business environment • Structure sentences for greater impact Dec. 13-16 . . . . Arlington, VA. . . . . . . 2516-DY4-00943 • Be specific and concrete • Reduce unnecessary story details 4 days/2.4 CEUs • Be personal and positive • Design your page effectively $2,345/AMA Members $2,095 • Avoid overworked words and phrases AMA Members save $250. Writing E-Mails, Memos and Reports Organizing Information • Write simple, to-the-point e-mails • How to start writing quickly • Create attention-getting subject lines WHO SHOULD ATTEND • Organize information to help your • How to write a strong lead sentence All business professionals who are required to readers • Use a reader-friendly layout present ideas in writing. • “Data dumping” and mind mapping • Best practices of e-mail etiquette BONUS as organizational tools • Organize your findings into a concise, Bring a current project and get one-on-one effective format Being Concise and Clear feedback from your course leader. • Design strong and powerful paragraphs • Measure your writing efficiency • Add graphic elements to organize and Note: This course focuses on business writing • Recognize and eliminate unnecessary skills. Participants interested in improving support your ideas words, phrases and repetition • Use an effective format for proposals grammar should register for The Grammar • What motivates people to read Course, seminar #2236, page 15. • Substitute heavy, confusing phrases with simple language • Techniques for writing concretely “After this course, I feel more confident and I feel that I have received techniques that will strengthen my writing.” —Lance McCluney Environmental Protection Agency All AMA seminars are GSA approved and can be delivered onsite. 1-800-262-9699 www.amanet.org 17
  • 20. BUSINESS WRITING Also available as a Live Online Seminar BEST AMA’s 2-Day Business SELLER Writing Workshop SEMINAR #2211 FA C U LT Y S P O T L I G H T * Take the strain out of composing any kind of document.. Philip Vassallo, Ph.D. has Would you like a quick, easy and painless method for composing documents— developed, delivered and supervised communication letters, memos, reports, proposals and performance appraisals—in an organized training programs for a format? Now you can streamline the writing process and save time by focusing wide range of adminis- on what to write—instead of how to write it. trative and technical pro- fessionals in corporate, government and academic environments. Dr. Vassallo BENEFITS OF ATTENDING Memos and Letters is a columnist on effective • Start and finish documents quickly and • Guidelines for writing effective memos writing and education issues painlessly and letters and is the author and co-author of many books • Write with greater clarity so your reader • The importance of opening sentences including The Art of On-the-Job Writing. always understands you • How and when to use persuasive, • Arrange your ideas in a logical pattern positive and negative words *This seminar is also taught by other business communication experts. • Get rid of “fluff” and produce more • How to use appropriate tone concise content Composing E-Mail • Approach writing tasks with confidence • Guidelines for writing effective e-mail TOPICS COVERED • The importance of subject lines SCHEDULE Guidelines for Effective Business Writing Editing and Proofreading the Final Aug. 9-10 . . . . . New York, NY . . . . . . 2211-DY4-00276 • Principles that ensure effective business Version Aug. 23-24 . . . . Dallas, TX. . . . . . . . . . 2211-DY4-00282 writing Sept. 13-14. . . . New York, NY . . . . . . 2211-DY4-00277 • How to recognize common Sept. 20-21. . . . San Francisco, CA . . . 2211-DY4-00295 • The need for planning and establishing proofreading errors Sept. 23-24. . . . Chicago, IL. . . . . . . . . 2211-DY4-00278 purpose • Techniques for effective editing and Sept. 30-Oct. 1 . Arlington, VA. . . . . . . 2211-DY4-00283 • How to meet the reader’s needs and proofreading Oct. 11-12 . . . . New York, NY . . . . . . 2211-DY4-00284 expectations • Methods for revising the first draft Nov. 11-12 . . . . Atlanta, GA . . . . . . . . 2211-DY4-00285 • How to use techniques for overcoming • How to avoid sexist or offensive Nov. 11-12 . . . . New York, NY . . . . . . 2211-DY4-00286 writer’s block language Dec. 9-10 . . . . . Chicago, IL. . . . . . . . . 2211-DY4-00288 • Understanding often confused words Dec. 13-14 . . . . Arlington, VA. . . . . . . 2211-DY4-00289 Writing the First Draft Dec. 16-17 . . . . New York, NY . . . . . . 2211-DY4-00290 • Achieve clarity and precision in daily EXTRA business writing 2 days/1.2 CEUs Bring a current project and get one-on-one $1,895/AMA Members $1,695 • The role of word choice feedback from your course leader. AMA Members save $200. • How to construct sentences that are clear and direct WHO SHOULD ATTEND • How to use linking words and phrases Business professionals at any level, who LIVE ONLINE SCHEDULE in sentences and paragraphs need to save time by streamlining their Aug. 3-24, 2010, Tues. 2-5 pm ET • Active and passive voice and parallelism writing process. (4 lessons) . . . 2211-DY4-00281 • How to employ various patterns of 1.2 CEUs/$1,895/AMA Members $1,695 organizing information “I am thrilled to apply the techniques I learned immediately!” —Edie Mitchell Time Warner Inc.. 18 For additional dates and locations or to register—1-800-262-9699 www.amanet.org
  • 21. BUSINESS WRITING Writing for the Web Effective Technical Writing SEMINAR #2182 SEMINAR #2216 Create online content that connects with Improve your technical writing—without readers to achieve better results. compromising your technical message. As businesses expand their web marketing and promotion, and If writing technical information and effective memos, letters, as more and more professionals take on responsibilities that reports, manuals, instructions, documentation, specifications or include writing online content, the need for web-specific proposals is a tough proposition—this program is for you. writing skills is increasing. But many e-venues such as intranets, This intensive three-day seminar will show you proven approaches blogs, e-newsletters and even company websites are being and techniques that you can apply back on the job to write crisp, written incorrectly or with minimal and often adverse clear, accessible technical written communications. Bring a current effectiveness. This hands-on, 2-day writing program offers skills, project and get one-on-one feedback. tools and professional instructor feedback to help anyone who creates, revises or maintains online content connect with their target audience—and achieve improved results. BENEFITS OF ATTENDING • Organize your material by purpose and audience BENEFITS OF ATTENDING • Write with greater clarity and precision—in less time • Understand the unique challenges of writing for the online • Present complex technical information simply reader and how to connect with them • Know the purpose of your writing before you begin • Learn to write relevant, concise content and to structure it • Recognize the needs of your audience effectively • Learn how to use illustrations • Become proficient in the art of blogging for business • Produce final drafts to make the “write” impression with your • Understand fundamental principles of web optimization superiors • Know basic graphic design principles TOPICS COVERED • Learn basic web-building terms (HTML, meta-tags, SEO, etc.) • The basics of good technical writing • Focus on reader and business needs to produce better results • Understand the needs of your audience • Enhance usability and access to reach a broader audience • Plan and organize the project TOPICS COVERED • Overcome “writer’s block” • Web content fundamentals: writing and organizing for • Select the appropriate format for your audience maximum effectiveness • Prepare manuals, proposals and documentation • Rules of web writing and how it differs from other forms of • Understand sentence structure and powerful word usage promotional writing • The essentials of electronic writing • Structuring your content for optimum usability and impact • Simplify complex information/edit and revision techniques • Search engine optimization for writers and how it must affect • Incorporate graphs, charts and tables content • Best practices and tested approaches to online business writing EXTRA • Connecting with your audience: knowing their needs and Bring a sample writing piece for one-on-one feedback. writing copy that resonates for them WHO SHOULD ATTEND WHO SHOULD ATTEND Engineers, scientists, IT/computer personnel and people in R&D All business professionals who write online content, including and other technical areas who are required to present ideas content managers and editors, online help writers, business ana- in writing. lysts and administrators, programmers, webmasters, copywriters, web content writers, designers and developers as well as market- SCHEDULE ing managers, brand managers and coordinators. Aug. 11-13 . . . . . . . . . . . . Chicago, IL . . . . . . . . . . . . 2216-DY4-00262 Aug. 18-20 . . . . . . . . . . . . New York, NY . . . . . . . . . . 2216-DY4-00260 Note: Participants must bring a laptop computer with a recent Sept. 20-22 . . . . . . . . . . . . San Francisco, CA . . . . . . . 2216-DY4-00264 version of MS Word. Oct. 4-6. . . . . . . . . . . . . . . Chicago, IL . . . . . . . . . . . . 2216-DY4-00265 Oct. 20-22 . . . . . . . . . . . . . Arlington, VA . . . . . . . . . . 2216-DY4-00266 SCHEDULE Nov. 10-12 . . . . . . . . . . . . Dallas, TX . . . . . . . . . . . . . 2216-DY4-00267 Sept. 16-17 . . . . . . . . . . . . New York, NY . . . . . . . . . . 2182-DY4-00008 Nov. 29-Dec. 1. . . . . . . . . . New York, NY . . . . . . . . . . 2216-DY4-00268 Oct. 18-19 . . . . . . . . . . . . . Chicago, IL . . . . . . . . . . . . 2182-DY4-00010 3 days/1.8 CEUs Nov. 11-12 . . . . . . . . . . . . San Francisco, CA . . . . . . . 2182-DY4-00011 $2,095/AMA Members $1,895 Dec. 13-14. . . . . . . . . . . . . Arlington, VA . . . . . . . . . . 2182-DY4-00012 AMA Members save $200. 2 days/1.2 CEUs $1,895/AMA Members $1,695 AMA Members save $200. All AMA seminars are GSA approved and can be delivered onsite. 1-800-262-9699 www.amanet.org 19
  • 22. ASSERTIVENESS SKILLS ASSERTIVENESS SKILLS BEST Assertiveness Assertiveness Training for SELLER Training SEMINAR #2188 Managers SEMINAR #2527 Learn how to channel assertiveness skills to Gain more confidence decisiveness and respect. interact more effectively with people throughout Learn powerful tools for assertiveness to help you deal with your organization. conflict at all levels in the organization, discover techniques on Mastering assertiveness skills can do a lot more than just help how to be an assertive communicator, acquire ways to handle you win arguments. If you want to enhance your leadership receiving and giving feedback and address business etiquette stature and persuade others to help you reach your goals, when professionalism and assertiveness are required. You’ll Assertiveness Training for Managers is an important first step. assess your areas of strength and growth in this critical skill, understand how social styles affect assertiveness behaviors and Learn how your behavior style impacts your overall performance benefit by learning steps for conflict resolution. Overall enhance as a manager. You’ll take stock of your current assertiveness your assertiveness skills for immediate on the job use. skills and learn how you can improve them for a more effective approach. Using the behavior modeling approach toward BENEFITS OF ATTENDING assertiveness training, this seminar teaches you how to employ • Gain essentials of assertiveness assertiveness skills to take control of a situation without alienating others. • Practice assertiveness behaviors through verbal and visual techniques • Address assertive issues in both your personal life and BENEFITS OF ATTENDING business life • Improve communication by using assertive-responsive skills • Learn the nuances of etiquette and how it relates to • Acquire a more polished and powerful communication style assertiveness and self-esteem and let your leadership ability emerge • Apply your newly learned skills to relevant, on-the-job • Tap other people’s resources to get the job done situations • Empower yourself and your staff • Exercise greater influence on others TOPICS COVERED • Differences in behavioral styles—passive, aggressive and TOPICS COVERED assertive • How your perceptions determine your reactions • Identify techniques for ways to improve self-esteem • Operate consciously vs. unconsciously • Improve communication with different social styles • Guidelines for achieving your objectives through assertive- • Risks and benefits in becoming assertive responsive behavior • Factors that influence your level of assertiveness • Develop your own self-improvement plan • The role of social styles in assertive communication • Use assertive-responsive techniques to identify what you • A five-step model for conflict resolution want—and then go after it • Appropriate assertiveness in common workplace situations WHO SHOULD ATTEND • Achieving a healthy balance personally and professionally Experienced managers and seasoned professionals with four or WHO SHOULD ATTEND more years of experience who want to build their strengths, resolve Business professionals who want to acquire the essential conflicts smoothly and exercise greater influence on others. assertiveness skills. SCHEDULE SCHEDULE Aug. 16-18 . . . . . . . . . . . . New York, NY . . . . . . . . . . 2527-DY4-00810 Nov. 1-3 . . . . . . . . . . . . . . Chicago, IL . . . . . . . . . . . . 2527-DY4-00811 Aug. 11-13 . . . . . . . . . . . . Chicago, IL . . . . . . . . . . . . 2188-DY4-00072 Dec. 1-3. . . . . . . . . . . . . . . New York, NY . . . . . . . . . . 2527-DY4-00812 Aug. 23-25 . . . . . . . . . . . . New York, NY . . . . . . . . . . 2188-DY4-00069 Sept. 8-10 . . . . . . . . . . . . . Arlington, VA . . . . . . . . . . 2188-DY4-00071 3 days/1.8 CEUs Sept. 22-24 . . . . . . . . . . . . San Francisco, CA . . . . . . . 2188-DY4-00076 $2,195/AMA Members $1,995 Oct. 4-6. . . . . . . . . . . . . . . New York, NY . . . . . . . . . . 2188-DY4-00077 AMA Members save $200. Oct. 20-22 . . . . . . . . . . . . . Chicago, IL . . . . . . . . . . . . 2188-DY4-00078 Nov. 8-10 . . . . . . . . . . . . . San Francisco, CA . . . . . . . 2188-DY4-00079 Nov. 15-17 . . . . . . . . . . . . Houston, TX . . . . . . . . . . . 2188-DY4-00080 Dec. 8-10. . . . . . . . . . . . . . Chicago, IL . . . . . . . . . . . . 2188-DY4-00081 Dec. 15-17. . . . . . . . . . . . . Arlington, VA . . . . . . . . . . 2188-DY4-00082 Dec. 15-17. . . . . . . . . . . . . New York, NY . . . . . . . . . . 2188-DY4-00083 3 days/1.8 CEUs $2,095/AMA Members $1,895 AMA Members save $200. 20 For additional dates and locations or to register—1-800-262-9699 www.amanet.org
  • 23. ASSERTIVENESS SKILLS Also available as a Live Online Seminar Assertiveness Training for BEST SELLER Women in Business SEMINAR #2528 FA C U LT Y S P O T L I G H T * Strengthen your leadership ability and image. Dr. Elaine Ré holds a Ph.D. Now and then you’re going to overreact or underreact. You’ll blurt out in interpersonal communi- cation and communication something that you wish you hadn’t and hurt someone whose opinion you environments from New value. The assertive person usually sends the right signals and gets the right York University. She has responses. By knowing how to handle yourself in just about any situation that been involved in the fields comes up—without seeming either shy or pushy—you’ll get things done and get of communication, man- what you want. You’ll command respect. agement and negotiation Here’s assertiveness at its best. As you learn, practice and refine this skill, you’ll since 1967. Over the years, also share your concerns with other women executives in a comfortable, Dr. Ré has worked with supportive and informal learning environment. major public-sector clients in the United States and Europe. *This seminar is also taught by other communication experts. BENEFITS OF ATTENDING Succeeding at the Bargaining Table • Deal with conflicts confronting women • Identify assumptions about negotiation • Recognize your strengths and weaknesses and how these impact abilities SCHEDULE • Practice assertive behaviors in challenging • Discuss the effect of gender on negotiation practices and experiences Aug. 4-6 . . . . . . San Francisco, CA . . . 2528-DY4-00737 situations Aug. 16-18 . . . . Chicago, IL. . . . . . . . . 2528-DY4-00738 • Overcome obstacles to assertiveness • Benefit from seven suggestions for Aug. 25-27 . . . . Arlington, VA. . . . . . . 2528-DY4-00735 negotiating more effectively • Build and project a positive self-image Aug. 30-Sept. 1 Atlanta, GA . . . . . . . . 2528-DY4-00739 • Develop a personal negotiation plan Sept. 22-24. . . . New York, NY . . . . . . 2528-DY4-00740 • Assess your stress and adopt assertive techniques to help manage it Overcoming Obstacles to Assertiveness Sept. 29-Oct. 1 . San Francisco, CA . . . 2528-DY4-00744 • Develop an assertive action plan Oct. 13-15 . . . . Arlington, VA. . . . . . . 2528-DY4-00745 • Pinpoint internal obstacles to Oct. 25-27 . . . . New York, NY . . . . . . 2528-DY4-00746 • Use assertive communication techniques: assertiveness and practice control Nov. 1-3 . . . . . . Chicago, IL. . . . . . . . . 2528-DY4-00747 verbal, nonverbal and assertive listening strategies Nov. 15-17 . . . . Morristown, NJ . . . . . 2528-DY4-00748 • Develop an assertive delegation strategy • Discuss self-reliance and describe special Nov. 29-Dec. 1 . San Francisco, CA . . . 2528-DY4-00749 support systems Dec. 6-8 . . . . . . New York, NY . . . . . . 2528-DY4-00750 TOPICS COVERED • Recognize your specific anger buttons Dec. 13-15 . . . . Atlanta, GA . . . . . . . . 2528-DY4-00751 Assessing Yourself and how to deal with them productively 3 days/1.8 CEUs • Identify and own your strengths • Describe how men use anger and $2,195/AMA Members $1,995 • Outline conflicting roles and know how discuss ways to face angry men AMA Members save $200. to reduce role conflict • Demonstrate techniques for preventing and coping with stress Asserting Yourself LIVE ONLINE SCHEDULE • Select new approaches to work/family • Define and distinguish between the basic puzzles Oct. 27-Nov. 17, 2010, Wed. 2-5 pm ET response styles of nonassertion, assertion (4 lessons) . . . 2528-DY4-00758 and aggression Assertive Action Planning 1.2 CEUs/$2,195/AMA Members $1,995 • Avoid being manipulated by others • Describe and demonstrate ten steps toward continuing assertiveness Practice Assertive Techniques • Use a successful formula for assertion WHO SHOULD ATTEND • Say “no” and survive Female business professionals who want to • Understand assertive techniques of build their strengths, improve their communi- fogging, broken record, negative cation, conflict resolution, delegation and assertion, negative inquiry and action-planning skills. compromise • Understand the differences between verbal, nonverbal “mantalk” and “womanspeak” “Great, validating and inspiring seminar. I’ve come away with a greater • Send harmonious messages • Listen assertively understanding of myself and how to work with those feelings.” —Ruth Erickson Microsoft All AMA seminars are GSA approved and can be delivered onsite. 1-800-262-9699 www.amanet.org 21
  • 24. NEGOTIATION/INFLUENCE SKILLS Also available as a Live Online Seminar BEST Getting Results Without SELLER Authority SEMINAR #2532 SCHEDULE How do you get results from people who don’t work for you? Aug. 2-4 . . . . . . New York, NY . . . . . . 2532-DY4-00653 Aug. 9-11 . . . . . Chicago, IL. . . . . . . . . 2532-DY4-00654 • You are asked to lead a task force and one of the members just happens Aug. 16-18 . . . . Arlington, VA. . . . . . . 2532-DY4-00655 to be a VP. Do you have the confidence to handle this? Aug. 16-18 . . . . San Francisco, CA . . . 2532-DY4-00656 • You’re on a tight deadline. Can you get another manager’s assistant to set Aug. 25-27 . . . . Dallas, TX. . . . . . . . . . 2532-DY4-00658 aside their tasks—and help you with yours? Aug. 30-Sept. 1 Chicago, IL. . . . . . . . . 2532-DY4-00660 • You have to stand in for your boss. Can you direct your colleagues Aug. 30-Sept. 1 New York, NY . . . . . . 2532-DY4-00661 Sept. 8-10. . . . . San Francisco, CA . . . 2532-DY4-00662 without generating animosity? Sept. 15-17. . . . Arlington, VA. . . . . . . 2532-DY4-00663 Whether you’re dealing with bosses, colleagues, staff members or senior manage- Sept. 15-17. . . . Atlanta, GA . . . . . . . . 2532-DY4-00667 ment, winning respect and cultivating influence and cooperation are essential to Sept. 20-22. . . . Richmond, VA . . . . . . 2532-DY4-00706 career success. At this seminar, you’ll focus on the key elements of influencing others Sept. 27-29. . . . Cincinnati, OH . . . . . . 2532-DY4-00707 when there is a lack of authority—personal power, persuasion and negotiation. Sept. 29-Oct. 1 . Houston, TX. . . . . . . . 2532-DY4-00668 You’ll practice influencing techniques right from day one through the final activity Oct. 6-8 . . . . . . San Francisco, CA . . . 2532-DY4-00669 Oct. 11-13 . . . . New York, NY . . . . . . 2532-DY4-00670 on day three—and enhance your learning with videos, exercises, assessment tools Oct. 18-20 . . . . Arlington, VA. . . . . . . 2532-DY4-00671 and group discussions. Oct. 20-22 . . . . Chicago, IL. . . . . . . . . 2532-DY4-00672 Oct. 25-27 . . . . Pittsburgh, PA . . . . . . 2532-DY4-00708 Oct. 27-29 . . . . Memphis, TN . . . . . . . 2532-DY4-00709 BENEFITS OF ATTENDING Personal Preferences Nov. 1-3 . . . . . . Minneapolis, MN . . . . 2532-DY4-00710 • Establish or regain credibility so you can • Linkages between personal styles and Nov. 1-3 . . . . . . Philadelphia, PA . . . . . 2532-DY4-00673 begin to influence reciprocity, relationship, partnership Nov. 3-5 . . . . . . Boston, MA . . . . . . . . 2532-DY4-00674 Nov. 8-10 . . . . . New York, NY . . . . . . 2532-DY4-00675 • Use your power base to persuade • Style indicator and interpretation tool Nov. 8-10 . . . . . San Francisco, CA . . . 2532-DY4-00676 • Understand the person you’re trying to • Blind spots in your self-knowledge Nov. 10-12 . . . . Arlington, VA. . . . . . . 2532-DY4-00677 influence • The negative attribution cycle Nov. 10-12 . . . . Chicago, IL. . . . . . . . . 2532-DY4-00678 • Create a collaborative work environment Nov. 15-17 . . . . Lake Buena Vista, FL. . 2532-DY4-00679 Persuasion for faster, better results Nov. 17-19 . . . . Durham, NC . . . . . . . 2532-DY4-00711 • Key components of persuasion: Nov. 29-Dec. 1 . San Francisco, CA . . . 2532-DY4-00680 • Let work styles and communication discovery, preparation, dialogue Dec. 1-3 . . . . . . Chicago, IL. . . . . . . . . 2532-DY4-00681 differences work for, not against, you • Adjusting to different audiences Dec. 1-3 . . . . . . Morristown, NJ . . . . . 2532-DY4-00682 • Sell ideas and implement change • Understanding the other person Dec. 6-8 . . . . . . Arlington, VA. . . . . . . 2532-DY4-00683 • Achieve trust and give-and-take Dec. 6-8 . . . . . . Houston, TX. . . . . . . . 2532-DY4-00684 relationships up, down and across the • The role of investment and risk Dec. 8-10 . . . . . Denver, CO . . . . . . . . 2532-DY4-00712 organization • Achieving credibility Dec. 8-10 . . . . . Hartford, CT. . . . . . . . 2532-DY4-00713 • Project self-confidence • Managing stakeholders Dec. 13-15 . . . . Atlanta, GA . . . . . . . . 2532-DY4-00685 • Adapt your style to the person or situation • Reaching a common goal Dec. 13-15 . . . . New York, NY . . . . . . 2532-DY4-00686 • Identify various negotiating techniques • Selling your position by providing 3 days/1.8 CEUs/18 PDUs that promote win-win outcomes evidence $2,195/AMA Members $1,995 • Connecting emotionally AMA Members save $200. TOPICS COVERED • Listening and questioning Personal Power • Practicing persuasion techniques LIVE ONLINE SCHEDULE • Understanding your personal power When Conflict Comes Between You and Oct. 5-26, 2010, Tues., 2-5 pm ET • Personal power behaviors Your Desired Results (4 lessons) . . . 2532-DY4-00729 • Attributes of effective/ineffective • Approaches to conflict resolution 1.2 CEUs/12 PDUs • $2,195/AMA Members $1,995 influencers • Giving and receiving feedback • Your power relative to the other person • Using a win-win mindset • Influence strategies WHO SHOULD ATTEND • Commitment Model: why commitment Getting Better Results Through Business professionals who need to get work from others doesn’t happen by chance Negotiation done through others as well as those who • Power, information, timing and approach need to convince another person to buy into Reciprocity and Relationships: The First Step in the Influence Process • Basic principles of negotiation an idea or follow up on a request. • Mental model of influence • Various steps in negotiation AMA has been reviewed and • Principles of reciprocity Developing an Action Plan approved as a provider of • Building relationships project management training by the Project Management • Creating partnerships Institute (PMI). 22 For additional dates and locations or to register—1-800-262-9699 www.amanet.org
  • 25. NEGOTIATION / INFLUENCE SKILLS Also available as a Live Online Seminar Negotiating to Win BEST SELLER SEMINAR #2513 FA C U LT Y S P O T L I G H T * Gain the skills, insights and competencies required in all Sam Blank is certified as a negotiations—in every industry—at every level. conflict resolution specialist by the International Center Whether it’s allocating resources for a project, funding a new initiative or establishing for Cooperation and a supply chain for a new product or service, negotiation is inevitably at the heart of Conflict Resolution and the the process. But few people understand the structure, techniques and approaches State of New York. An available to them as they seek to positively influence an outcome. instructional designer and senior trainer for over 30 years, he has been involved This hands-on seminar gives you a step-by- Persuasion nationally and internation- step guide to effective negotiation. You • Apply the persuasion process ally in the areas of negotia- must identify the problem, understand it tion and mediation, conflict resolution, • Use the frame/reframe process to communications, crisis management and from the other’s perspective, generate alter- understand the other party leadership development.. native solutions and select a solution that • Examine possible approaches to use benefits both sides. All parties need each when there is confrontation *This seminar is also taught by other communication other to achieve their goals. Negotiation • Use listening skills in the negotiation experts. focuses on solving the problem and closing process the gap between what both parties want. Communication SCHEDULE BENEFITS OF ATTENDING • Explain the four dimensions of DISC and Aug. 9-11 . . . . . Parsippany, NJ . . . . . . 2513-DY4-01000 • Know when—and when not—to negotiate the style tendencies of each Aug. 11-13 . . . . San Francisco, CA . . . 2513-DY4-01001 • Develop an effective plan and strategy for • Describe the characteristics of dual styles Aug. 18-20 . . . . Chicago, IL. . . . . . . . . 2513-DY4-01002 any negotiation and their impact on negotiations Aug. 30-Sept. 1 New York, NY . . . . . . 2513-DY4-01003 • Know what behavior to adapt at each • Describe how to adapt style to maximize Sept. 13-15. . . . Arlington, VA. . . . . . . 2513-DY4-01004 stage of the negotiation the results of negotiations Sept. 20-22. . . . Dallas, TX. . . . . . . . . . 2513-DY4-01006 • Identify why negotiations become derailed Oct. 4-6 . . . . . . Chicago, IL. . . . . . . . . 2513-DY4-01007 • Adjust your communication style to and how to avoid negotiation traps Oct. 13-15 . . . . Boston, MA . . . . . . . . 2513-DY4-01008 achieve desired results Oct. 18-20 . . . . San Francisco, CA . . . 2513-DY4-01009 • Successfully apply the principles of Crafting a Strategy for Your Negotiation Oct. 20-22 . . . . New York, NY . . . . . . 2513-DY4-01010 persuasion to any negotiation situation • Plan a strategy to apply to your Nov. 3-5 . . . . . . Las Vegas, NV . . . . . . 2513-DY4-01011 • Effectively negotiate face-to-face, on the negotiations Nov. 8-10 . . . . . Atlanta, GA . . . . . . . . 2513-DY4-01012 phone or through e-mail and other media • Describe the process of identifying a Nov. 15-17 . . . . Chicago, IL. . . . . . . . . 2513-DY4-01013 problem or issue for negotiation Nov. 15-17 . . . . New York, NY . . . . . . 2513-DY4-01014 TOPICS COVERED Dec. 1-3 . . . . . . San Francisco, CA . . . 2513-DY4-01015 • Identify steps and techniques for What Is Negotiation? choosing appropriate communication Dec. 6-8 . . . . . . New York, NY . . . . . . 2513-DY4-01016 • The basic concepts of negotiation methods Dec. 13-15 . . . . Arlington, VA. . . . . . . 2513-DY4-01017 • What is negotiable in typical business • Create and apply a strategy for a 3 days/1.8 CEUs/18 PDUs situations business negotiation simulation $2,195/AMA Members $1,995 • Identify approaches to negotiation AMA Members save $200. Action Plan Negotiation Stages EXTRA LIVE ONLINE SCHEDULE • Identify the six stages of negotiation Leave with AMA’s Negotiation Planner to Sept. 9-30, 2010, Thurs. 2-5 pm ET • Use appropriate behaviors in each of the stages help you prepare your negotiations every (4 lessons) . . . 2513-DY4-01024 step of the way and effectively apply your • Define the influences on the negotiation Oct. 28-Nov. 18, 2010, Thurs. 2-5 pm ET process newly learned know-how. (4 lessons) . . . 2513-DY4-01025 Planning Your Negotiation WHO SHOULD ATTEND 1.2 CEUs/12 PDUs • Plan a negotiation Those responsible for negotiating the best $2,195/AMA Members $1,995 • Determine a settlement range possible terms of an agreement for their • Apply the planning framework in practice organization. AMA has been reviewed and negotiation Note: This program is not intended for approved as a provider of project labor union negotiators on either side. management training by the Project Management Institute (PMI). All AMA seminars are GSA approved and can be delivered onsite. 1-800-262-9699 www.amanet.org 23
  • 26. NEGOTIATION/INFLUENCE SKILLS PRESENTATION SKILLS Expanding Your Influence Projecting a Positive Understanding the Psychology Professional Image SEMINAR #2274 of Persuasion SEMINAR #2204 Communicate a winning professional image in the way you look, act and present yourself. How can one person get someone to do Discover a self-image that feels right to you—and looks great something with ease, while it’s an uphill battle to clients, colleagues, peers and superiors. This seminar is both for someone else? “diagnostic” and “prescriptive.” It helps you assess your image Bringing about the reaction you want from others and expanding and then provides specific suggestions for enhancing it—with your influence require insights that go beyond the actual process expert coaching—to let you measure your progress. of influencing—and into the psychology of what really prompts us to say “yes” or “no.” BENEFITS OF ATTENDING You’ll uncover persuasion techniques that most people don’t • Look, act and dress to communicate your present position even know exist and learn how to build your influence by and where you hope to be applying these principles to any number of business interactions. • Polish your professional speech • Be aware of corporate protocol and courtesy BENEFITS OF ATTENDING • Master social etiquette • Explore the psychology behind persuasion • Develop a positive mental attitude • Understand the psychological/subconscious triggers that influence a person’s decision-making process, behaviors and TOPICS COVERED reactions • The importance of image to your professional success • Select and customize the right law(s) of persuasion to apply in • Your self-image and your external image any situation • How your image influences your performance and the way • Learn tactics to protect yourself from unethical behavior others respond to you • Prepare to influence by using the Pre-Persuasion Checklist • The key elements of image • Nonverbal communication TOPICS COVERED • Other factors affecting your image • The psychological foundation to the laws of persuasion • Putting it all together—your total executive image • Differentiating the psychology of persuasion from the process of influencing EXTRA • The relationship of triggers to the laws of persuasion/influence See yourself as others see you—you will be recorded and receive • Defining the two paths of persuasion—conscious and feedback and helpful recommendations. This recording is yours subconscious to keep. • Using the Pre-Persuasion Checklist to determine the appropriate law(s) of persuasion for a given business situation WHO SHOULD ATTEND Upwardly mobile business professionals, including salespeople, who • Applying the laws of persuasion back on the job want to project a positive professional image for every occasion. EXTRA Receive a complimentary copy of Maximum Influence: The 12 SCHEDULE Universal Laws of Power Persuasion by Kurt Mortensen when you Aug. 2-3 . . . . . . . . . . . . . . New York, NY . . . . . . . . . . 2274-DY4-00407 attend this seminar. Sept. 13-14 . . . . . . . . . . . . Arlington, VA . . . . . . . . . . 2274-DY4-00409 Oct. 25-26 . . . . . . . . . . . . . San Francisco, CA . . . . . . . 2274-DY4-00410 WHO SHOULD ATTEND Nov. 1-2 . . . . . . . . . . . . . . New York, NY . . . . . . . . . . 2274-DY4-00411 Business professionals at a mid-level position and above who need Dec. 6-7. . . . . . . . . . . . . . . Chicago, IL . . . . . . . . . . . . 2274-DY4-00412 to understand the psychological principles behind how people are 2 days/1.2 CEUs convinced to do something. $1,895/AMA Members $1,695 AMA Members save $200. SCHEDULE Aug. 5-6 . . . . . . . . . . . . . . New York, NY . . . . . . . . . . 2204-DY4-00013 Sept. 9-10 . . . . . . . . . . . . . Dallas, TX . . . . . . . . . . . . . 2204-DY4-00019 Sept. 20-21 . . . . . . . . . . . . Arlington, VA . . . . . . . . . . 2204-DY4-00014 Oct. 7-8. . . . . . . . . . . . . . . Atlanta, GA. . . . . . . . . . . . 2204-DY4-00020 Nov. 11-12 . . . . . . . . . . . . San Francisco, CA . . . . . . . 2204-DY4-00021 “Highly recommend this seminar to anyone.” Dec. 2-3. . . . . . . . . . . . . . . New York, NY . . . . . . . . . . 2204-DY4-00022 —Greg DePinto 2 days/1.2 CEUs Direct Alliance Corporation $1,995/AMA Members $1,795 AMA Members save $200. 24 For additional dates and locations or to register—1-800-262-9699 www.amanet.org
  • 27. PRESENTATION SKILLS Strategies for Developing Effective BEST SELLER Presentation Skills SEMINAR #2519 FA C U LT Y S P O T L I G H T * Transform yourself from inexperienced speaker to skilled Barbara Rocha is director presenter. of a communications train- ing firm where she has con- At this three-day seminar, you’ll learn how to present your ideas with conviction, ducted more than 900 of its control and poise—and without fear. You’ll gain the specific skills and direction training seminars for well you need to become comfortable with your own presentation style. And you’ll over 10,000 business execu- receive expert advice on how to handle especially challenging situations. Most tives. These seminars teach importantly, you’ll learn how to present by presenting. verbal and written commu- nications that are tailored to the specific needs of the BENEFITS OF ATTENDING Use Visual Aids and Support Materials client. Clients include The Houston Chronicle, Southern California Edison, • Tailor your presentation to your audience • Describe the purpose of visual aids and Turner Construction, Mothers Against Drunk • Use relaxation techniques to overcome support materials Drivers and Verizon, among many others. nervousness • Identify tips for effective composition • Learn how to project your voice and use of visual content and speaker aids *This seminar is also taught by other communication pauses to dramatize your point Handle Questions from the Audience experts. • Expertly handle difficult questions and • Explain the importance of the question- situations and-answer session • Communicate with clarity and conviction SCHEDULE • Respond professionally to questions from the audience Aug. 2-4 . . . . . . New York, NY . . . . . . 2519-DY4-01184 TOPICS COVERED Aug. 9-11 . . . . . Chicago, IL. . . . . . . . . 2519-DY4-01185 Balance Verbal and Nonverbal Messages Manage the Presentation Environment Aug. 23-25 . . . . Arlington, VA. . . . . . . 2519-DY4-01186 • Practice nonverbal impact skills to reduce • Describe the advantages and Aug. 30-Sept. 1 San Francisco, CA . . . 2519-DY4-01187 nervousness and to engage the attention disadvantages of different room setups Sept. 8-10. . . . . Chicago, IL. . . . . . . . . 2519-DY4-01188 of your listeners • Be able to anticipate, avoid and handle Sept. 13-15. . . . New York, NY . . . . . . 2519-DY4-01189 equipment problems Oct. 4-6 . . . . . . Arlington, VA. . . . . . . 2519-DY4-01192 • Make your content clearer and more Oct. 11-13 . . . . New York, NY . . . . . . 2519-DY4-01193 memorable EXTRA Oct. 18-20 . . . . San Francisco, CA . . . 2519-DY4-01194 Develop and Organize Presentation Your presentations will be recorded for Oct. 25-27 . . . . Atlanta, GA . . . . . . . . 2519-DY4-01195 Content playback and review. See for yourself Nov. 1-3 . . . . . . Arlington, VA. . . . . . . 2519-DY4-01196 • Create an audience profile and set Nov. 1-3 . . . . . . New York, NY . . . . . . 2519-DY4-01197 what comes across to an audience. It’s a presentation parameters Nov. 10-12 . . . . Chicago, IL. . . . . . . . . 2519-DY4-01198 great way to get instant feedback and Nov. 17-19 . . . . Atlanta, GA . . . . . . . . 2519-DY4-01199 • Condense a speech outline into notes helpful recommendations. This recording Dec. 8-10 . . . . . New York, NY . . . . . . 2519-DY4-01200 you can speak from is yours to keep. Dec. 8-10 . . . . . San Francisco, CA . . . 2519-DY4-01201 Prepare to Give the Presentation Dec. 13-15 . . . . Chicago, IL. . . . . . . . . 2519-DY4-01202 WHO SHOULD ATTEND Dec. 15-17 . . . . Arlington, VA. . . . . . . 2519-DY4-01203 • Learn the benefits of rehearsing, adhering Those who give presentations, speak in to a time frame and speaking from notes 3 days/1.8 CEUs front of groups or sell ideas to others and • Reduce stress and speaker’s anxiety have little or no presentation experience. $2,095/AMA Members $1,895 AMA Members save $200. “I feel like a totally different person presenting now then before I came in. It’s unbelievable.” —Christine Jacknick Teachers College Columbia University All AMA seminars are GSA approved and can be delivered onsite. 1-800-262-9699 www.amanet.org 25
  • 28. PRESENTATION SKILLS BEST SELLER Effective Executive Speaking SEMINAR #2522 FA C U LT Y S P O T L I G H T * Speak, present and communicate with poise, power and Irv M. Rose specializes persuasion. in communication skills (speaking, writing, listen- Today, presentations and public speeches are very much a part of every executive’s ing), negotiation and sales responsibilities. Effective executive speaking is what distinguishes the successful training and all areas of professional from everyone else. This skill is most critical to your success—and to management skills training. your individual and corporate image. You will learn to use powerful tools and Mr. Rose’s clients include techniques to turn every speech or presentation into a rewarding one. Eastman Chemical Products, Inc., General Dynamics, Hartmarx Corporation, Dun BENEFITS OF ATTENDING Essentials for Winning Presentations & Bradstreet, American • Speak and think with greater clarity and Speeches Express, Dow Chemical, IBM and AT&T. He and purpose, stressing key ideas • Choose appropriate strategies for holds an M.A. from Temple University. • Face an audience or camera with reaching reluctant, uncommitted and inactive audiences *This seminar is also taught by other communication confidence and control and make the experts. most of your natural speaking style • Design successful, informative, • Shape and organize your speech or persuasive, entertaining, motivational presentation to persuade listeners and and special event presentations SCHEDULE get the response and results you want • Respond in a focused and controlled fashion to questions and answers Aug. 9-11 . . . . . New York, NY . . . . . . 2522-DY4-01204 • Conquer fear and negative stress Aug. 18-20 . . . . Atlanta, GA . . . . . . . . 2522-DY4-01209 • Make your performance skills, your sense • Impromptu speechmaking Aug. 23-25 . . . . Chicago, IL. . . . . . . . . 2522-DY4-01205 of humor and your own personality work Aug. 30-Sept. 1 New York, NY . . . . . . 2522-DY4-01210 for you EXTRA Sept. 8-10. . . . . Arlington, VA. . . . . . . 2522-DY4-01206 Your presentation will be recorded for • Give impromptu and prepared speeches Sept. 13-15. . . . San Francisco, CA . . . 2522-DY4-01207 to the class and receive personalized playback and review with feedback from Oct. 4-6 . . . . . . New York, NY . . . . . . 2522-DY4-01211 feedback your course leader. You will see yourself Oct. 11-13 . . . . Chicago, IL. . . . . . . . . 2522-DY4-01212 improve, relax and refine your public Oct. 20-22 . . . . Atlanta, GA . . . . . . . . 2522-DY4-01213 TOPICS COVERED speaking techniques with each perform- Nov. 1-3 . . . . . . San Francisco, CA . . . 2522-DY4-01214 Fundamentals of Executive Speaking ance. This recording is yours to keep. Nov. 3-5 . . . . . . New York, NY . . . . . . 2522-DY4-01215 Skills Nov. 8-10 . . . . . Arlington, VA. . . . . . . 2522-DY4-01216 • Identify the elements of a good WHO SHOULD ATTEND Dec. 13-15 . . . . New York, NY . . . . . . 2522-DY4-01217 presentation Every executive with some prior public Dec. 15-17 . . . . Chicago, IL. . . . . . . . . 2522-DY4-01218 speaking experience who must speak in Dec. 15-17 . . . . San Francisco, CA . . . 2522-DY4-01219 • Create an individualized speaking skills profile front of groups, make presentations, 3 days/1.8 CEUs sell ideas to others or face cameras and $2,195/AMA Members $1,995 • Set personal goals for the development of speaking skills microphones. AMA Members save $200. Preparation • The importance of research and organization in preparing an effective presentation • Illustrate how to plan and prepare strong beginnings and endings “This class gave me results that were no less than amazing. • Select and design effective visuals I actually can’t wait to practice them!” Delivery Skills —Irina Shekhets • The effective use of voice, action, image JPMorgan Chase and language in speechmaking • Apply strategies for positively addressing speech anxiety • Practice articulation methods “Packed with content and kept my attention. The take-aways included specific ways to improve!” —Kirk Pekrul Diversified Investment Advisors 26 For additional dates and locations or to register—1-800-262-9699 www.amanet.org
  • 29. PRESENTATION SKILLS PRESENTATION SKILLS RELATED SKILLS Also available as a PowerPoint Unplugged ® Live Online Seminar SEMINAR #2170 Time Management SEMINAR #2233 Bring more professionalism and self-assurance Get more of the right things done. to your presentations. Find a balance, achieve goals and be more effective and PowerPoint is a powerful tool that is intended to support productive. presenters—not compete with or detract from them. That’s why giving a truly polished and memorable presentation with BENEFITS OF ATTENDING PowerPoint starts with “pulling the plug” on PowerPoint: setting the laptop aside and focusing first on what you want to say and • Set and accomplish goals then on the tools you’re going to use. You will be encouraged to • Create priorities and establish realistic boundaries rethink and sharpen your presenting skills to achieve an optimal • Recognize and deal with time-wasters experience for your audience, and greater polish, poise and self- • Improve concentration and efficiency confidence for you. • Break indecision and procrastination habits • Use technology to help manage time BENEFITS OF ATTENDING • Create and recharge positive energy • Understand when to use (and not use) PowerPoint TOPICS COVERED • Get practical tips for effective interaction between the presenter • Defining goals; establishing important and valid priorities and the screen, computer and projector • Creating a realistic and productive schedule • Achieve simplicity in PowerPoint slides while still holding your audience’s interest—even when dealing with technical jargon • Dealing with self-distractions and interruptions • Learn graphic design basics to create effective visuals • Increasing productivity by using technology efficiently • Practice in class with presentation equipment • Identifying ways to manage e-mail • Creating boundaries and balance TOPICS COVERED • Prioritizing and choosing activities to balance life and work • You’re the presentation (not the PowerPoint slides) • Creating a personal “no” script • Keeping the presentation engaging and interactive WHO SHOULD ATTEND • Choosing a focus—informative or persuasive? Business professionals who want greater control of their time, • How to handle legal matter, jargon and other “required management style and life. information” • When you have to cut down from 20 slides (40-50 minutes) to 4 slides (10 minutes) SCHEDULE • Openings, transitioning into the subject and closings Aug. 2-3 . . . . . . . . . . . . . . Arlington, VA . . . . . . . . . . 2233-DY4-01241 • Bringing all components together for a successful finish Aug. 5-6 . . . . . . . . . . . . . . Chicago, IL . . . . . . . . . . . . 2233-DY4-01242 Aug. 9-10 . . . . . . . . . . . . . San Francisco, CA . . . . . . . 2233-DY4-01243 EXTRA Aug. 12-13 . . . . . . . . . . . . New York, NY . . . . . . . . . . 2233-DY4-01244 You’ll receive a flash drive with demos and tools for your use, both Aug. 16-17 . . . . . . . . . . . . Memphis, TN . . . . . . . . . . 2233-DY4-01299 during the course and to take with you for handy reference. Aug. 19-20 . . . . . . . . . . . . Minneapolis, MN. . . . . . . . 2233-DY4-01300 Sept. 9-10 . . . . . . . . . . . . . Arlington, VA . . . . . . . . . . 2233-DY4-01245 WHO SHOULD ATTEND Sept. 13-14 . . . . . . . . . . . . Cincinnati, OH . . . . . . . . . 2233-DY4-01301 All business professionals, with some prior presenting experience, Sept. 13-14 . . . . . . . . . . . . New York, NY . . . . . . . . . . 2233-DY4-01246 who must speak in front of an audience, make presentations or Sept. 16-17 . . . . . . . . . . . . Dallas, TX . . . . . . . . . . . . . 2233-DY4-01247 sell ideas to others with the use of PowerPoint. Attendees should Sept. 20-21 . . . . . . . . . . . . Garden Grove, CA. . . . . . . 2233-DY4-01248 Sept. 23-24 . . . . . . . . . . . . Atlanta, GA. . . . . . . . . . . . 2233-DY4-01249 have the ability to create basic slides. Sept. 27-28 . . . . . . . . . . . . Parsippany, NJ. . . . . . . . . . 2233-DY4-01258 Note: Participants must bring a laptop computer with a recent version Sept. 30-Oct. 1 . . . . . . . . . San Francisco, CA . . . . . . . 2233-DY4-01259 of PowerPoint installed. Oct. 4-5. . . . . . . . . . . . . . . New York, NY . . . . . . . . . . 2233-DY4-01260 For basic presentation skills, see Strategies for Developing Effective Oct. 18-19 . . . . . . . . . . . . . Arlington, VA . . . . . . . . . . 2233-DY4-01261 Presentation Skills, seminar #2519, page 25. Oct. 21-22 . . . . . . . . . . . . . Chicago, IL . . . . . . . . . . . . 2233-DY4-01262 PowerPoint® is a registered trademark of Microsoft. For a complete list of dates and locations, visit www.amanet.org 2 days/1.2 CEUs SCHEDULE $1,895/AMA Members $1,695 Sept. 9-10 . . . . . . . . . . . . . Chicago, IL . . . . . . . . . . . . 2170-DY4-00021 AMA Members save $200. Nov. 4-5 . . . . . . . . . . . . . . New York, NY . . . . . . . . . . 2170-DY4-00022 Dec. 13-14. . . . . . . . . . . . . Atlanta, GA. . . . . . . . . . . . 2170-DY4-00023 LIVE ONLINE SCHEDULE 1.5 days/.9 CEU Sept. 13-Oct. 4, 2010, Mon. 2-5 pm ET $1,345/AMA Members $1,195 (4 lessons) . . . 2233-DY4-01256 AMA Members save $150. 1.2 CEUs/$1,895/AMA Members $1,695 All AMA seminars are GSA approved and can be delivered onsite. 1-800-262-9699 www.amanet.org 27
  • 30. RELATED SKILLS Management Skills for New Managers SEMINAR #2238 SCHEDULE Gain the core managerial skills you need to succeed. Aug. 2-4 . . . . . . Arlington, VA. . . . . . . 2238-DY4-01720 Aug. 2-4 . . . . . . Durham, NC . . . . . . . 2238-DY4-01785 As a manager, your success is measured not simply by your individual Aug. 4-6 . . . . . . Boston, MA . . . . . . . . 2238-DY4-01721 contribution, but by how well you get the work done with and through others. Aug. 9-11 . . . . . Chicago, IL. . . . . . . . . 2238-DY4-01722 Management Skills for New Managers provides practice in the skills every Aug. 9-11 . . . . . San Francisco, CA . . . 2238-DY4-01723 manager must have in order to achieve team synergy and success. Beginning Aug. 11-13 . . . . New York, NY . . . . . . 2238-DY4-01724 with a self-assessment tool for new managers, you’ll participate in exercises that Aug. 16-18 . . . . Kansas City, KS . . . . . 2238-DY4-01786 pinpoint your strengths and bring to light opportunities for improvement. Aug. 23-25 . . . . Pittsburgh, PA . . . . . . 2238-DY4-01787 Interactive activities take you through the paces of motivation, delegation, Aug. 25-27 . . . . Garden Grove, CA . . . 2238-DY4-01726 communication, performance management and coaching. Aug. 30-Sept. 1 Morristown, NJ . . . . . 2238-DY4-01727 Sept. 8-10. . . . . Arlington, VA. . . . . . . 2238-DY4-01728 Sept. 8-10. . . . . Chicago, IL. . . . . . . . . 2238-DY4-01729 Sept. 13-15. . . . New York, NY . . . . . . 2238-DY4-01730 BENEFITS OF ATTENDING Situational Leadership® II— Sept. 15-17. . . . San Francisco, CA . . . 2238-DY4-01732 • Gain a deeper understanding of your The Art of Influencing Others* Sept. 20-22. . . . Atlanta, GA . . . . . . . . 2238-DY4-01733 roles and responsibilities • How to develop people, value Sept. 27-29. . . . Cincinnati, OH . . . . . . 2238-DY4-01790 • Improve communication to effectively set differences and encourage honest Sept. 27-29. . . . Hartford, CT. . . . . . . . 2238-DY4-01789 expectations for yourself and your direct communication Oct. 4-6 . . . . . . Arlington, VA. . . . . . . 2238-DY4-01736 reports • Develop your leadership style to gain Oct. 6-8 . . . . . . Minneapolis, MN . . . . 2238-DY4-01809 • Adapt your leadership style to meet the commitment from your employees Oct. 11-13 . . . . Denver, CO . . . . . . . . 2238-DY4-01791 needs of individual team members • Match your leadership style to your Oct. 11-13 . . . . Memphis, TN . . . . . . . 2238-DY4-01792 • Communicate organizational goals that employee’s developmental needs Oct. 13-15 . . . . New York, NY . . . . . . 2238-DY4-01738 get results Oct. 18-20 . . . . San Francisco, CA . . . 2238-DY4-01739 Coaching for Performance Oct. 20-22 . . . . Richmond, VA . . . . . . 2238-DY4-01793 • Apply delegation strategies to increase • Uncover your coaching strengths Oct. 25-27 . . . . Lake Buena Vista, FL. . 2238-DY4-01740 motivation and productivity Oct. 25-27 . . . . Seattle, WA . . . . . . . . 2238-DY4-01741 • Techniques to improve effectiveness • Use effective coaching techniques to Nov. 1-3 . . . . . . Arlington, VA. . . . . . . 2238-DY4-01742 • Role-play coaching a staff member maximize your team’s performance Nov. 1-3 . . . . . . Chicago, IL. . . . . . . . . 2238-DY4-01743 Delegation for Development Nov. 1-3 . . . . . . Durham, NC . . . . . . . 2238-DY4-01794 TOPICS COVERED • Benefits and pitfalls of delegating Nov. 3-5 . . . . . . Dallas, TX. . . . . . . . . . 2238-DY4-01744 Manager Self-Assessment • Learn the steps for delegation success Nov. 3-5 . . . . . . New York, NY . . . . . . 2238-DY4-01745 • Identify what you do well in your new Nov. 8-10 . . . . . San Francisco, CA . . . 2238-DY4-01746 • Practice delegation assignments role and what you can do even better Nov. 10-12 . . . . Philadelphia, PA . . . . . 2238-DY4-01747 Nov. 15-17 . . . . Boston, MA . . . . . . . . 2238-DY4-01748 • Determine skills that need improvement WHO SHOULD ATTEND Nov. 15-17 . . . . Kansas City, KS . . . . . 2238-DY4-01795 Managers with one to three years of Defining Your Role Nov. 15-17 . . . . Pittsburgh, PA . . . . . . 2238-DY4-01796 management experience. Nov. 29-Dec. 1 . Houston, TX. . . . . . . . 2238-DY4-01749 • Your responsibilities and the expectations of your boss, peers and former colleagues Dec. 1-3 . . . . . . Arlington, VA. . . . . . . 2238-DY4-01750 SPECIAL FEATURE Dec. 1-3 . . . . . . Chicago, IL. . . . . . . . . 2238-DY4-01751 • Create an environment to achieve results Gain valuable information and insight with and through your team Dec. 1-3 . . . . . . Hartford, CT. . . . . . . . 2238-DY4-01797 into your managerial strengths and weak- Dec. 1-3 . . . . . . San Francisco, CA . . . 2238-DY4-01752 Performance Management nesses and discover what competencies Dec. 6-8 . . . . . . Atlanta, GA . . . . . . . . 2238-DY4-01753 • Differentiate between your responsibilities you need to develop or refine for greater Dec. 6-8 . . . . . . Cincinnati, OH . . . . . . 2238-DY4-01798 and those of your direct reports management success with the New Dec. 8-10 . . . . . Anaheim, CA . . . . . . . 2238-DY4-01754 • Learn what to keep in a personnel file Manager Self-Assessment Tool. Dec. 13-15 . . . . New York, NY . . . . . . 2238-DY4-01755 Dec. 15-17 . . . . Minneapolis, MN . . . . 2238-DY4-01799 Effective Communication Real-World Examples: Techniques and 3 days/1.8 CEUs • Determine the best communication tools learned throughout this seminar are $2,195/AMA Members $1,995 strategies with your manager and team based on actual day-to-day interactions AMA Members save $200. • Plan and conduct effective meetings between managers and direct reports. Motivational Strategies • Causes of dissatisfaction in your group * See Ken Blanchard’s Situational Leadership® II (SLII®) —a model for developing people and a way for leaders to help their employees become self-reliant achievers. To be truly effective, leaders’ styles must adapt to the skills and • Uncover your employees’ motivators and commitment of the people they want to influence. With some people, managers have to provide a great deal of capitalize on them direction. With others, encouragement and appreciation trigger the best results. Still others deliver their best when allowed to take the ball and run with it. Situational Leadership® II helps managers become more flexible and responsive to their employees’ needs. 28 For additional dates and locations or to register—1-800-262-9699 www.amanet.org
  • 31. RELATED SKILLS Also available as a Live Online Seminar Moving from an Operational Manager to a Strategic Thinker SEMINAR #2242 FA C U LT Y S P O T L I G H T * Thomas J. Mingey has Create a strategic framework—and capture the opportunities been a leader in the sales of tomorrow. and marketing industries for over 30 years. He specializes If you want to move from being a good manager to being a great manager, this in aiding clients in the selec- seminar will enable you to take away key insights, ideas and planned actions to tion, motivation and evalua- add value to your organization and move your team forward for heightened tion of elements of the success. Take this opportunity to be proactive. Instead of being buried in your market channel, in addition to designing development department’s ongoing activities, you will become an innovator, a persuasive activities to optimize per- player and a champion for strategic change who adds value to your formance of the channel’s organization, your customers and your stakeholders. members. *This seminar is also taught by other management BENEFITS OF ATTENDING Understanding Your Current Operational experts. • Inspire and direct your team to greater Mission: Your Team, Your Customers and readiness and competitiveness Your Competitors • Strategic thinking: moving from a SCHEDULE • Add value to your organization by understanding the needs and limited context to a broader view Aug. 9-10 . . . . . New York, NY . . . . . . 2242-DY4-00491 expectations of your customers • Understand how to apply a SWOT Aug. 16-17 . . . . Chicago, IL. . . . . . . . . 2242-DY4-00492 • Anticipate and innovate strategies to link analysis to your team Aug. 19-20 . . . . Atlanta, GA . . . . . . . . 2242-DY4-00493 strategic vision to core capabilities • Create a mission statement defining the Aug. 23-24 . . . . San Francisco, CA . . . 2242-DY4-00494 operational reality of your work group Sept. 13-14. . . . New York, NY . . . . . . 2242-DY4-00496 • Recognize opportunities to influence and Sept. 23-24. . . . Arlington, VA. . . . . . . 2242-DY4-00499 create strategic alliances Developing a Strategic Vision: Sept. 30-Oct. 1 . Chicago, IL. . . . . . . . . 2242-DY4-00502 • Identify keys strengths and weaknesses in Moving from What Is to What If Oct. 4-5 . . . . . . New York, NY . . . . . . 2242-DY4-00503 your work group • How to identify priority issues to create Oct. 14-15 . . . . San Francisco, CA . . . 2242-DY4-00505 • Encourage and support risk taking and your strategic advantage Nov. 1-2 . . . . . . Chicago, IL. . . . . . . . . 2242-DY4-00506 innovation at all levels • Encourage innovative solutions Nov. 4-5 . . . . . . New York, NY . . . . . . 2242-DY4-00507 • Develop persuasive skills to sell your Nov. 8-9 . . . . . . Atlanta, GA . . . . . . . . 2242-DY4-00508 • Prepare a draft of a vision statement strategic ideas Nov. 11-12 . . . . Arlington, VA. . . . . . . 2242-DY4-00509 Making Your Vision a Reality: Dec. 2-3 . . . . . . Dallas, TX. . . . . . . . . . 2242-DY4-00510 TOPICS COVERED Influencing Key Stakeholders Dec. 2-3 . . . . . . New York, NY . . . . . . 2242-DY4-00511 Developing and Balancing Operational • Develop their persuasive skills Dec. 9-10 . . . . . San Francisco, CA . . . 2242-DY4-00513 and Strategic Management Skills • Explore options for influencing others 2 days/1.2 CEUs • Establish a working definition of $2,095/AMA Members $1,895 Your Personal Plan: Developing and operational management AMA Members save $200. Selling Your Vision of the Future • Explore the key attributes of today’s • Communication strategies to sell your strategic thinkers LIVE ONLINE SCHEDULE strategic plan Creating a Strategic Frame of Reference • Conduct key conversations to encourage Oct. 27-Nov. 17, 2010, Wed. 2-5 pm ET • Understand the key components of the innovation and risk taking (4 lessons) . . . 2242-DY4-00522 strategic model 1.2 CEUs/$2,095/AMA Members $1,895 • Develop a strategic thinker’s approach for WHO SHOULD ATTEND your own work environment Managers with five years or less of manage- ment experience who want to move into a more strategic role. This program has been approved for 12 recertification credit hours toward PHR, SPHR and GPHR recertification through the Human Resource Certification Institute (HRCI). For more information about certification or recertification, please visit the HRCI homepage at www.hrci.org “Excellent seminar! Relevant information! Extremely helpful tools. Great insight from instructor and peers.” —Heather Hansen CareerBuilder.com All AMA seminars are GSA approved and can be delivered onsite. 1-800-262-9699 www.amanet.org 29
  • 32. RELATED SKILLS Also available as a Live Online Seminar Successfully Managing People SEMINAR #2295 SCHEDULE Be the catalyst that motivates your teams to heightened Aug. 2-4. . . . . . . Seattle, WA . . . . . . . 2295-DY4-01394 productivity. Aug. 4-6. . . . . . . Cincinnati, OH . . . . . 2295-DY4-01469 Aug. 9-11. . . . . . Arlington, VA . . . . . . 2295-DY4-01395 Utilizing extensive practice in the principles of emotional intelligence, Successfully Aug. 11-13. . . . . Chicago, IL . . . . . . . . 2295-DY4-01396 Managing People underscores the importance of self-awareness in developing Aug. 11-13. . . . . New York, NY . . . . . 2295-DY4-01397 sensitivity and increased communication effectiveness with others. You’ll leave Aug. 16-18. . . . . San Francisco, CA. . . 2295-DY4-01399 this three-day seminar well versed in the most effective methods for dealing Aug. 18-20. . . . . Dallas, TX . . . . . . . . . 2295-DY4-01400 with difficult people—winning cooperation and trust—and ensuring that your Aug. 30-Sept. 1 . Chicago, IL . . . . . . . . 2295-DY4-01401 people’s values and your organization’s goals are in sync. Aug. 30-Sept. 1 . Richmond, VA . . . . . 2295-DY4-01470 Sept. 8-10 . . . . . Denver, CO . . . . . . . 2295-DY4-01471 Sept. 13-15 . . . . Arlington, VA . . . . . . 2295-DY4-01402 Sept. 15-17 . . . . Atlanta, GA . . . . . . . 2295-DY4-01403 BENEFITS OF ATTENDING Listening, Body Language, Sept. 15-17 . . . . San Francisco, CA. . . 2295-DY4-01404 • Motivate and direct the employees you rely Giving Feedback and Dealing with Sept. 20-22 . . . . Durham, NC. . . . . . . 2295-DY4-01472 on—even when they don’t share your values Difficult People Sept. 20-22 . . . . Las Vegas, NV. . . . . . 2295-DY4-01405 • Adjust your management and personal • Use active listening to gain information Sept. 20-22 . . . . Minneapolis, MN . . . 2295-DY4-01473 style to the needs of different situations and understand employees’ perspectives Sept. 22-24 . . . . Princeton, NJ . . . . . . 2295-DY4-01406 • Get more done by using the appropriate • Apply positive and corrective feedback Sept. 27-29 . . . . New York, NY . . . . . 2295-DY4-01407 delegation techniques for any given • Use appropriate values alignment when Sept. 29-Oct. 1 . . Chicago, IL . . . . . . . . 2295-DY4-01420 situation dealing with difficult employees Oct. 4-6 . . . . . . . New York, NY . . . . . 2295-DY4-01421 Oct. 6-8 . . . . . . . San Francisco, CA. . . 2295-DY4-01422 • Resolve conflict more effectively in a wide Conflict Oct. 13-15 . . . . . Arlington, VA . . . . . . 2295-DY4-01423 variety of situations • The dimensions of conflict management Oct. 13-15 . . . . . Lake Buena Vista, FL . 2295-DY4-01424 • Turn difficult people and poor performers Oct. 20-22 . . . . . Anaheim, CA . . . . . . 2295-DY4-01425 • Identify your own preferred conflict- into team players Oct. 20-22 . . . . . Dallas, TX . . . . . . . . . 2295-DY4-01426 resolution styles • Win cooperation and trust from everyone Nov. 1-3 . . . . . . . Chicago, IL . . . . . . . . 2295-DY4-01427 • Analyze conflict-management techniques in your organization Nov. 1-3 . . . . . . . Morristown, NJ. . . . . 2295-DY4-01428 • Increase your confidence, leadership skills Delegation Nov. 3-5 . . . . . . . Atlanta, GA . . . . . . . 2295-DY4-01429 and personal and professional satisfaction in • Different delegation styles: how and Nov. 3-5 . . . . . . . Boston, MA . . . . . . . 2295-DY4-01430 your job when to use them Nov. 10-12 . . . . . Houston, TX . . . . . . . 2295-DY4-01431 Nov. 10-12 . . . . . San Francisco, CA. . . 2295-DY4-01432 • Determine the appropriate delegation TOPICS COVERED strategies for employees and situations Nov. 15-17 . . . . . Arlington, VA . . . . . . 2295-DY4-01433 The Experience of Being a Manager Nov. 15-17 . . . . . New York, NY . . . . . 2295-DY4-01434 Understanding Organizational Culture Nov. 29-Dec. 1 . . Dallas, TX . . . . . . . . . 2295-DY4-01435 • How to get people to want to do what and Subculture Dec. 1-3 . . . . . . . Chicago, IL . . . . . . . . 2295-DY4-01436 they’re supposed to do • The impact of organizational culture and Dec. 1-3 . . . . . . . New York, NY . . . . . 2295-DY4-01437 • Specific challenges you face when Dec. 6-8 . . . . . . . Atlanta, GA . . . . . . . 2295-DY4-01438 subculture and “cultural blinders” motivating others Dec. 8-10 . . . . . . Philadelphia, PA . . . . 2295-DY4-01439 • Explore the assumptions that impact Values Dec. 13-15 . . . . . San Francisco, CA. . . 2295-DY4-01440 your team’s thinking and actions Dec. 15-17 . . . . . Arlington, VA . . . . . . 2295-DY4-01441 • Values and their impact on work life • Identify and build on the strengths • How values can have productive and of your team’s culture 3 days/1.8 CEUs nonproductive results $2,195/AMA Members $1,995 Emotional Intelligence AMA Members save $200. • Identify value conflicts • The components of emotional Personal Styles intelligence LIVE ONLINE SCHEDULE • Determine your own personal style profile • Gain an honest and accurate • Gain insight into the strengths and assessment of yourself Sept. 13-Oct. 4, 2010, Mon. 2-5 pm ET • Develop an improvement strategy (4 lessons) . . . 2295-DY4-01417 limitations of your profile • Use behavioral clues to determine others’ Oct. 25-Nov. 15, 2010, Mon. 2-5 pm ET Ethical Leadership personal styles (4 lessons) . . . 2295-DY4-01461 • Identify your group’s values • How to work more effectively with others 1.2 CEUs/$2,195/AMA Members $1,995 • Your vision for ethical leadership Motivation Action Planning • Motivational factors and their impact on behaviors and work settings WHO SHOULD ATTEND • How to tailor your motivational efforts to Managers whose success depends on clear individual employees and situations communication, a cooperative attitude and commitment to shared goals. 30 For additional dates and locations or to register—1-800-262-9699 www.amanet.org
  • 33. RELATED SKILLS The Voice of Leadership Leading with Emotional How Leaders Inspire, Intelligence SEMINAR #2133 Influence and Recognize and positively manage emotions in Achieve Results SEMINAR #2130 yourself, in others and in groups. This valuable seminar delivers the in-depth knowledge and prac- To lead well, you must communicate well. tical skills you need to ensure that you’re a strong, emotionally intelligent leader. You will learn just how to apply emotional intelligence to specific leadership situations to gain the authority BENEFITS OF ATTENDING and success you strive for. You will also keep current on cutting- • Become a more effective communicator edge developments in leadership theory and practice, to help • Build greater buy-in, trust and loyalty you better collaborate and manage conflict. • Demonstrate grace under fire and defuse tension • Overcome resistance to change BENEFITS OF ATTENDING • Motivate followers and inspire them to action • Gain an honest and accurate awareness of yourself • Rally support in difficult situations • Monitor and adapt your own emotions and behaviors for the TOPICS COVERED benefit of yourself, your team and your department • Learn the two components of a leader’s voice • Generate buy-in by crafting an emotionally inspiring vision • Describe leadership styles and your dominant style • Be more decisive with decision-making techniques • Pinpoint the desired results of your leadership message • Create an atmosphere that fosters emotional intelligence by using a results matrix • Have a positive influence on others • Pick the right forum and create a winning setting for your • Create cohesive, emotionally intelligent teams key messages • Command respect and maximize audience understanding TOPICS COVERED • Communicate a clear mission and inspire vision and values • What is emotional intelligence? • Delegate authority that prompt others to take responsibility • Understanding and managing myself • Influence and inspire others into action • Self-assessment of my relationships • Coach, counsel and mentor for improved performance • Leading with emotional intelligence • Handle conflict and hostile disputes • Understanding and managing team dynamics WHO SHOULD ATTEND WHO SHOULD ATTEND Experienced managers, executives and those who aspire to Leaders who want to create a healthy, productive workplace and a leadership position or who are expected to provide leadership. organizational culture. OD and HR professionals will particularly benefit from this seminar. SCHEDULE SCHEDULE Aug. 9-11 . . . . . . . . . . . . . Arlington, VA . . . . . . . . . . 2130-DY4-00371 Aug. 11-13 . . . . . . . . . . . . Chicago, IL . . . . . . . . . . . . 2130-DY4-00359 Aug. 16-18 . . . . . . . . . . . . Chicago, IL . . . . . . . . . . . . 2133-DY4-00194 Aug. 18-20 . . . . . . . . . . . . New York, NY . . . . . . . . . . 2130-DY4-00360 Aug. 23-25 . . . . . . . . . . . . New York, NY . . . . . . . . . . 2133-DY4-00195 Aug. 25-27 . . . . . . . . . . . . Las Vegas, NV . . . . . . . . . . 2130-DY4-00366 Aug. 25-27 . . . . . . . . . . . . San Francisco, CA . . . . . . . 2133-DY4-00196 Aug. 30-Sept. 1 . . . . . . . . . Arlington, VA . . . . . . . . . . 2130-DY4-00362 Sept. 8-10 . . . . . . . . . . . . . Las Vegas, NV . . . . . . . . . . 2133-DY4-00197 Sept. 8-10 . . . . . . . . . . . . . Chicago, IL . . . . . . . . . . . . 2130-DY4-00363 Sept. 20-22 . . . . . . . . . . . . Chicago, IL . . . . . . . . . . . . 2133-DY4-00218 Sept. 13-15 . . . . . . . . . . . . New York, NY . . . . . . . . . . 2130-DY4-00364 Sept. 20-22 . . . . . . . . . . . . New York, NY . . . . . . . . . . 2133-DY4-00198 Sept. 22-24 . . . . . . . . . . . . Atlanta, GA. . . . . . . . . . . . 2130-DY4-00365 Sept. 27-29 . . . . . . . . . . . . Arlington, VA . . . . . . . . . . 2133-DY4-00199 Sept. 22-24 . . . . . . . . . . . . San Francisco, CA . . . . . . . 2130-DY4-00361 Oct. 4-6. . . . . . . . . . . . . . . San Francisco, CA . . . . . . . 2133-DY4-00204 Oct. 6-8. . . . . . . . . . . . . . . Chicago, IL . . . . . . . . . . . . 2130-DY4-00372 Oct. 13-15 . . . . . . . . . . . . . New York, NY . . . . . . . . . . 2133-DY4-00205 Oct. 11-13 . . . . . . . . . . . . . New York, NY . . . . . . . . . . 2130-DY4-00373 Oct. 18-20 . . . . . . . . . . . . . Chicago, IL . . . . . . . . . . . . 2133-DY4-00206 Oct. 20-22 . . . . . . . . . . . . . Arlington, VA . . . . . . . . . . 2130-DY4-00375 Oct. 25-27 . . . . . . . . . . . . . Atlanta, GA. . . . . . . . . . . . 2133-DY4-00207 Nov. 1-3 . . . . . . . . . . . . . . Scottsdale, AZ . . . . . . . . . . 2130-DY4-00376 Nov. 1-3 . . . . . . . . . . . . . . Dallas, TX . . . . . . . . . . . . . 2133-DY4-00219 Nov. 8-10 . . . . . . . . . . . . . Chicago, IL . . . . . . . . . . . . 2130-DY4-00377 Nov. 10-12 . . . . . . . . . . . . Arlington, VA . . . . . . . . . . 2133-DY4-00208 Nov. 10-12 . . . . . . . . . . . . Boston, MA. . . . . . . . . . . . 2130-DY4-00378 For complete schedule, visit www.amanet.org Nov. 15-17 . . . . . . . . . . . . Dallas, TX . . . . . . . . . . . . . 2130-DY4-00379 Nov. 29-Dec. 1. . . . . . . . . . Arlington, VA . . . . . . . . . . 2130-DY4-00380 3 days/1.8 CEUs Dec. 1-3. . . . . . . . . . . . . . . Chicago, IL . . . . . . . . . . . . 2130-DY4-00381 $2,445/AMA Members $2,195 Dec. 6-8. . . . . . . . . . . . . . . Atlanta, GA. . . . . . . . . . . . 2130-DY4-00382 AMA Members save $250. Dec. 8-10. . . . . . . . . . . . . . New York, NY . . . . . . . . . . 2130-DY4-00383 Dec. 13-15. . . . . . . . . . . . . San Francisco, CA . . . . . . . 2130-DY4-00384 This program has been approved for 18 recertification credit 3 days/1.8 CEUs hours toward PHR, SPHR and GPHR recertification through the Human Resource Certification Institute (HRCI). For more $2,445/AMA Members $2,195 information about certification or recertification, please visit AMA Members save $250. the HRCI homepage at www.hrci.org All AMA seminars are GSA approved and can be delivered onsite. 1-800-262-9699 www.amanet.org 31
  • 34. RELATED SKILLS Advanced Leadership Developing Communication Strategies Executive Leadership SEMINAR #2134 SEMINAR #2501 Motivate action at every level, and influence Taking on a leadership role today is a constant even the toughest executives, customers, race against change. subordinates and stakeholders. Learn how to identify and manage the challenges you face with You’re already successful as a leader and communicator. But practical and proven-in-action techniques. In-class exercises and now you must exercise greater influence, solve bigger problems updates on current research let you practice new ideas and try out and drive unprecedented performance improvements. shared insights. Stretch your leadership methods and assert your role. BENEFITS OF ATTENDING BENEFITS OF ATTENDING • Discover breakthrough communication techniques for driving • Build a leadership style that creates trust and sets a clear vision business value and becoming a more powerful leader • Discover executive leadership skills to create a winning strategy • Master best practices for influencing peers, managers, • Learn real “coaching” and how to build an extraordinary team subordinates, customers and other stakeholders • Develop heightened “emotional intelligence” • Become more effective at handling your specific challenges, • Improve performance through empowerment and delegation from delivering bad news to increasing team motivation • Communicate confidently in any environment, from TOPICS COVERED spontaneous “elevator pitches” to high-stakes reports and • Defining today’s executive leadership expectations proposals • Building a culture and achieving an organizational vision • Make the most of today’s electronic communications tools • Applying your personal values and ethics at work • Deliver powerful messages that win hearts and minds: • Practicing ways to communicate that motivate and create success messages that are short, simple, strong, credible, tailored to your audience and lead rapidly to action • Exploring Situational Leadership® in coaching and influencing • Creating your own executive leadership development plan TOPICS COVERED • Influencing employees, customers, partners and stakeholders, WHO SHOULD ATTEND both internally and externally Mid-level managers who lead others with managerial responsibility. • Developing the trust, credibility, rapport and relationships you need to deliver superior results SCHEDULE • Building consensus, cohesion, buy-in and team commitment Aug. 2-4 . . . . . . . . . . . . . . Minneapolis, MN. . . . . . . . 2501-DY4-01178 • Organizing and packaging your message for maximum impact Aug. 4-6 . . . . . . . . . . . . . . Dallas, TX . . . . . . . . . . . . . 2501-DY4-01146 Aug. 11-13 . . . . . . . . . . . . New York, NY . . . . . . . . . . 2501-DY4-01139 • Controlling all elements of your message: written, verbal, visual Aug. 16-18 . . . . . . . . . . . . Memphis, TN . . . . . . . . . . 2501-DY4-01179 and symbolic Aug. 18-20 . . . . . . . . . . . . Boston, MA. . . . . . . . . . . . 2501-DY4-01140 • Choosing the best tools and channels for delivering messages Aug. 25-27 . . . . . . . . . . . . San Diego, CA . . . . . . . . . 2501-DY4-01141 • Maximizing effectiveness with electronic communications Aug. 30-Sept. 1 . . . . . . . . . Las Vegas, NV . . . . . . . . . . 2501-DY4-01142 • Successfully communicating in spontaneous situations Sept. 8-10 . . . . . . . . . . . . . Chicago, IL . . . . . . . . . . . . 2501-DY4-01143 Sept. 13-15 . . . . . . . . . . . . New York, NY . . . . . . . . . . 2501-DY4-01144 WHO SHOULD ATTEND Sept. 15-17 . . . . . . . . . . . . Arlington, VA . . . . . . . . . . 2501-DY4-01145 Experienced leaders determined to achieve even greater success at Oct. 4-6. . . . . . . . . . . . . . . New York, NY . . . . . . . . . . 2501-DY4-01150 the highest levels of their organizations. Oct. 11-13 . . . . . . . . . . . . . Arlington, VA . . . . . . . . . . 2501-DY4-01151 Oct. 11-13 . . . . . . . . . . . . . San Francisco, CA . . . . . . . 2501-DY4-01152 Also recommended to past attendees of AMA’s The Voice of Oct. 18-20 . . . . . . . . . . . . . Denver, CO . . . . . . . . . . . . 2501-DY4-01180 Leadership, seminar #2130, page 31. Oct. 27-29 . . . . . . . . . . . . . Atlanta, GA. . . . . . . . . . . . 2501-DY4-01154 Nov. 1-3 . . . . . . . . . . . . . . Chicago, IL . . . . . . . . . . . . 2501-DY4-01155 Nov. 3-5 . . . . . . . . . . . . . . Cincinnati, OH . . . . . . . . . 2501-DY4-01181 SCHEDULE Nov. 3-5 . . . . . . . . . . . . . . Dallas, TX . . . . . . . . . . . . . 2501-DY4-01156 Aug. 25-27 . . . . . . . . . . . . New York, NY . . . . . . . . . . 2134-DY4-00065 Nov. 3-5 . . . . . . . . . . . . . . Hartford, CT . . . . . . . . . . . 2501-DY4-01182 Sept. 20-22 . . . . . . . . . . . . Las Vegas, NV . . . . . . . . . . 2134-DY4-00060 Nov. 10-12 . . . . . . . . . . . . New York, NY . . . . . . . . . . 2501-DY4-01157 Dec. 1-3. . . . . . . . . . . . . . . Arlington, VA . . . . . . . . . . 2134-DY4-00064 For a complete list of dates and locations, visit www.amanet.org Dec. 15-17. . . . . . . . . . . . . Chicago, IL . . . . . . . . . . . . 2134-DY4-00066 3 days/1.8 CEUs/18 PDUs 3 days/1.8 CEUs $2,445/AMA Members $2,195 $2,545/AMA Members $2,295 AMA Members save $250. AMA Members save $250. AMA has been reviewed and approved as a provider of project management training by the Project Management Institute (PMI). 32 For additional dates and locations or to register—1-800-262-9699 www.amanet.org
  • 35. Chart a Course for Professional Recognition AMA’s Business AMA Certificate in LiveOnline Communication Skills Seminars For business professionals who want Bringing live training to your desktop to perfect their communication skills. If you need a more flexible training option, take advantage of AMA’s new Live Online Seminars. The Certificate is awarded to the participant who successfully completes three qualifying seminars With only an internet connection and a browser, you can tap into AMA’s within 24 months. FREE USB Headset world-class training. delivered to your door For full information about qualifying seminars and discount pricing, Look for this icon for AMA Seminars that are also offered in a live online format. visit www.amanet.org/programs or call 1-800-262-9699. Mention promotion code DY4. Discounts may not be combined with other For more information and to view our Live Online Demo, promotions. visit www.amanet.org/liveonline For customized virtual solutions, call 1-800-262-9699. 5 EASY WAYS TO REGISTER REGISTRATION FORM WEB: www.amanet.org Please register me for: IMPORTANT Please fill in the Priority Code shown on the PHONE: mailing label. 1-800-262-9699—8 am–7 pm, eastern time Monday–Friday SEMINAR # DATE LOCATION (TDD 1-800-736-3508) E-MAIL: customerservice@amanet.org SEMINAR # DATE LOCATION FAX: 1-518-891-0368 SEMINAR # DATE LOCATION MAIL: Return this registration form to American Management Association 600 AMA Way NAME (Please print) TITLE Saranac Lake, NY 12983-5534 ORGANIZATION (Please use full name) DEPARTMENT SATISFACTION GUARANTEED At AMA we guarantee the quality of our seminars. It’s that simple. More than 98% of our STREET ADDRESS participants say they would recommend the course they have taken to their colleagues. If for any reason you are not satisfied with a seminar for which you have paid, AMA will give you credit toward another of comparable price or will refund your fee. That’s it. No CITY STATE ZIP+4 hassles. No loopholes. Just excellent service. That’s what AMA is all about. ( ) ( ) BUSINESS TELEPHONE NUMBER FAX NUMBER E-MAIL ADDRESS Registration fees. The full fee is payable at the time of registration. If payment is not issued at that time, you will be sent an invoice that is immediately payable (FOR ADDITIONAL REGISTRATIONS, PLEASE COPY THIS FORM.) upon receipt, unless other arrangements are made with AMA. All fees include the cost of seminar materials. Remember, this fee is tax-deductible (see Treas. Reg. PAYMENT OPTIONS 1.162-5). Please note: Registration fees and seminar schedules are subject to change without notice. CHARGE MY: Special hotel and car rental discounts. Call 1-800-262-9699 or visit ■ VISA ■ MasterCard ■ American Express ■ Discover ■ Carte Blanche www.amanet.org for the latest information. ■ VISA SmartPay ■ MasterCard SmartPay ■ Optima ■ Diners Club AMA does not discriminate in employment, admission to membership, or admission of speakers or registrants to its programs or activities on the basis of race, color, religion, CARD # ___ ___ ___ ___ ___ ___ ___ ___ ___ ___ ___ ___ ___ ___ ___ ___ gender, age, sexual orientation, disability, national or ethnic origin, veteran status or any other basis prohibited by state or local law. Terms and conditions. All content and materials used in connection with AMA EXPIRATION DATE: Month _______ Year _______ seminars and web events are copyrighted by AMA. All content and materials are provided for noncommercial, personal development use only and may not be modified, copied, reproduced, redistributed, or otherwise used for public or commercial purposes, including in the creation of education or training materials SIGNATURE PRINT NAME (as shown on card) or any use on the Internet, without the express written consent of AMA. AMA reserves the right to prohibit participation in AMA seminars and events, and revoke any rights, ■ Please check here if your credit card billing address is different from the address listed above. for violation of policies, provisions, or terms and conditions. Revocation of rights will be at the discretion of AMA and related fees are nonrefundable. ■ CHECK (MAKE PAYABLE TO AMA) ■ BILL ME ■ PO # ___________________________ Transfer, cancellation and refund policy. You may transfer to a future session, send someone to take your place or cancel without penalty at any time PLEASE SEND ME: up to three weeks prior to your seminar. If you provide AMA with less than three weeks’ notice, or fail to attend, you will be liable for the entire seminar fee. We appreciate that ■ AMA Membership information. ■ AMA’s Catalog of Seminars ■ Information about AMA’s Onsite capabilities. this is an important investment for you and your company and would like to accommodate your needs the best we can. Therefore, please call us at 1-800-262-9699. DY4/120613/ 6-10
  • 36. 600 AMA Way Saranac Lake, NY 12983-5534 Nonprofit U.S. Postage Paid American Management Association International Not sure which seminar is right for you? Start with one of our best sellers Interpersonal Skills Assertiveness Skills Join the thousands of How to Communicate with Diplomacy, Assertiveness Training Page 20 Tact and Credibility Page 1 Assertiveness Training for Women in business professionals who Building Better Work Relationships Page 2 Business Page 21 The 7 Habits of Highly Effective People® have enhanced the way 3-Day Signature Program Page 3 Negotiation/Influence Skills Getting Results Without Authority Page 22 they communicate by Responding to Conflict Page 4 Communication and Interpersonal Skills: Negotiating to Win Page 23 attending these best-selling A Seminar for IT and Technical Professionals Page 5 Presentation Skills AMA seminars. Strategies for Developing Effective Business Writing Skills Presentation Skills Page 25 How to Sharpen Your Business Effective Executive Speaking Page 26 Writing Skills Page 17 AMA's 2-Day Business Writing BEST Workshop Page 18 SELLER Look for this icon inside $200 off Visit www.amanet.org to register or call 1-800-262-9699 any seminar Register now and save! TERMS AND CONDITIONS: $200 Off Discount expires July 31, 2010. This offer is valid only Mention offer code when applied to new registrations and cannot be applied to transfers, cancellations or GSA pricing. LCX3 Individuals eligible for GSA pricing must choose between their GSA contract price or the discount applied to the AMA member rate. Seminar attendance must occur by September 30, 2010.

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