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Communication Listening is the most important aspect of ...
 

Communication Listening is the most important aspect of ...

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    Communication Listening is the most important aspect of ... Communication Listening is the most important aspect of ... Presentation Transcript

    • Communication
      • Listening is the most important aspect of communication
        • Very few people are trained to listen
        • Education centers on reading and writing, not on listening
          • Creates a listening handicap
    • Listening
      • Do people perceive you as a warm understanding person or are you so enchanted with the sound of your own voice that you shut others out?
    • Listening
      • Do you flip your attention switch before you listen to someone?
        • Pay attention to others, don’t fake it
        • Get into the habit of listening with your mind
        • Good listening allows you to focus on the other person with intensity and awareness
    • Listening
      • Do you show the speaker you are truly interested?
        • Follow the discussion carefully
        • Make eye contact with the speaker
        • Listen with kindness
          • Your concern and awareness will show
    • Listening
      • Do you fail to listen because of your preoccupation with what you are going to say next?
        • Avoid this common mistake
    • Listening
      • When points are not clear, insist on clarification
      • Keep an open mind
      • Avoid spontaneous outbursts
      • Think before you speak
    • Listening
      • Clarify for yourself what the speaker intends
      • Be willing and open to learn
      • Postpone judgment
      • Be alert and in the present
      • Observe ideas, patterns, and clues
    • Listening
      • Think about what the speaker has proposed and ask questions later
      • Listen
      • Do not talk until after the speaker finishes
    • Listening
      • Facial expressions, hand gestures, and body movements are often communicators
        • Can you spot an exaggerator, a display of false confidence, a bored individual, anger, etc?
    • Listening
      • When listening, do you hear only the speaker?
      • Are you able to shut out distracting sounds?
    • Words to Succeed
      • “I like to listen. I have learned a great deal from listening carefully.”
        • Ernest Hemingway
    • Speakers
      • If it is important, repeat it
      • Follow up, get answers, explain
      • Be interested
    • Words To Succeed
      • “ A worker needs one thing only: to learn how to learn.”
        • Peter Drucker
          • Management Theorist
    • Groups
      • Groups need a leader
      • The group leader will:
    • Group leader will
      • organize group information
      • List points to be covered
      • Show an interest in the material covered
      • Make info relevant to the overall picture
      • Commend the group
      • Will restate the goals
        • Will not dominate the meeting
    • Problem personalities
      • Group Leader will handle:
        • Know it all
        • Person who wants to argue
        • Over-talkative person
        • Shy individual
        • Disinterested person
        • Person who attempts to get your opinion instead of giving his/hers
        • Person who carries a personal grudge
        • Person who is wrong but who insists he/she is right and group will not correct
    • How to handle problem personalities
      • Know it all
        • Encourage others to comment freely
        • Build confidence of the group so that problem person will not impose on others
      • Person who wants to argue
        • Keep cool. Use questions. Keep members from getting personal. Majority opinions rule
      • Over-talkative person
        • Be tactful, but interrupt and ask others to comment
      • Shy individual
        • Call on this person by name, ask easy questions, praise this person, and include this person
    • How to handle problem personalities
      • Disinterested person
        • Ask direct questions, ask for advice
      • Person who attempts to get your opinion instead of giving his/hers
        • Refer the question back to the group and then back to the person
      • Person who carries a personal grudge
        • Explain that any problem must be for the good of the group and that no gripes will be discussed
    • How to handle problem personalities
      • Person who is wrong but who insists he/she is right. Group, out of respect or shyness, will not correct
        • Avoid direct criticism, sarcasm, and ridicule
        • Use indirect methods
          • Analyze a similar case without reference to the person
          • Talk to the person in private
    • Good communication
      • Good communication plays a vital role in helping to cultivate and maintain friendships (both work and personal) and a profitable business structure
      • Good communication promotes understanding, approval, involvement, and support
    • What if your communication fails?
      • Occasional failure is the price of improvement
        • Learn from your mistakes
      • You may be disappointed if you fail, but you are doomed if you don’t try
              • Beverly Sills, opera singer
      • Most of us will never do great things, but we can do small things in a great way