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Developing Good Communication and Listening Skills
Pre Test <ul><li>Do people clearly understand the points you are trying to make? </li></ul><ul><li>How well do you underst...
Successful Communication <ul><li>Effectively give information  (speaking and writing) </li></ul><ul><li>Effectively receiv...
Non-verbal Communication <ul><li>Posture </li></ul><ul><li>Tone of voice </li></ul><ul><li>Handshake </li></ul><ul><li>Fac...
Posture <ul><li>Sit slightly forward in the seat and lean forward slightly.  If you must cross your legs, put one knee on ...
Tone of voice <ul><li>Ask your friends – Are you loud or quiet? </li></ul><ul><li>Always speak clearly and distinctly. </l...
Handshake <ul><li>A firm handshake is a sign of confidence </li></ul><ul><li>Take the entire hand in yours, grip firmly an...
Facial Expressions <ul><li>Smiling is good! </li></ul><ul><li>It shows you are friendly and excited to be there. </li></ul...
Eye Contact <ul><li>Whenever speaking to someone be sure to look them in the eyes. </li></ul><ul><li>Looking down will con...
Arms and Hands <ul><li>Do you talk with your hands?  Limit this in an interview or presentation. </li></ul><ul><li>Sitting...
Speak Effectively <ul><li>Be Calm and Honest </li></ul><ul><li>Speak for yourself </li></ul><ul><li>Be Brief and to the po...
Conversation Weakeners <ul><li>Qualifiers </li></ul><ul><li>Fillers  </li></ul><ul><li>Victim Language </li></ul><ul><li>P...
Listening Skills <ul><li>Hearing </li></ul><ul><li>Understanding </li></ul><ul><li>Judging </li></ul>
Hearing <ul><li>Listening enough to catch what the speaker is saying,  If you can repeat a fact from the speaker, then you...
Understanding <ul><li>Take what you have heard and understand it in your own way. </li></ul><ul><li>Try to paraphrase or s...
Judging <ul><li>After you are sure you understand the speaker, ask yourself if it makes sense. </li></ul><ul><li>Question ...
Tips for being a good listener <ul><li>Give your full attention to the speaker </li></ul><ul><li>Make sure your mind is fo...
Let’s try it! <ul><li>Break into groups of threes.  Tell a story to a member of your group while the third member critique...
Post Test <ul><li>How can you change your communication so  people clearly understand the points you are trying to make? <...
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Communication and Listening Skills

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Transcript of "Communication and Listening Skills"

  1. 1. Developing Good Communication and Listening Skills
  2. 2. Pre Test <ul><li>Do people clearly understand the points you are trying to make? </li></ul><ul><li>How well do you understand points someone else is trying to make? </li></ul><ul><li>Name 6 types of non verbal communication. </li></ul><ul><li>Name 3 elements of listening skills. </li></ul>
  3. 3. Successful Communication <ul><li>Effectively give information (speaking and writing) </li></ul><ul><li>Effectively receiving information (listening and reading) </li></ul>
  4. 4. Non-verbal Communication <ul><li>Posture </li></ul><ul><li>Tone of voice </li></ul><ul><li>Handshake </li></ul><ul><li>Facial Expressions </li></ul><ul><li>Eye Contact </li></ul><ul><li>Arms and Hands </li></ul>
  5. 5. Posture <ul><li>Sit slightly forward in the seat and lean forward slightly. If you must cross your legs, put one knee on top of the other. </li></ul>
  6. 6. Tone of voice <ul><li>Ask your friends – Are you loud or quiet? </li></ul><ul><li>Always speak clearly and distinctly. </li></ul><ul><li>Never shout or speak too quietly. </li></ul><ul><li>If your name is hard to pronounce, say it slowly when you introduce yourself. </li></ul>
  7. 7. Handshake <ul><li>A firm handshake is a sign of confidence </li></ul><ul><li>Take the entire hand in yours, grip firmly and shake up and down slightly. </li></ul><ul><li>Make sure you dry sweaty palms before you shake! </li></ul>
  8. 8. Facial Expressions <ul><li>Smiling is good! </li></ul><ul><li>It shows you are friendly and excited to be there. </li></ul><ul><li>Always smile at least in the beginning and at the end. </li></ul>
  9. 9. Eye Contact <ul><li>Whenever speaking to someone be sure to look them in the eyes. </li></ul><ul><li>Looking down will convey a message of being unconfident. </li></ul><ul><li>Looking to the side will convey dishonesty </li></ul><ul><li>Rolling your eyes is considered a sign of disrespect. </li></ul>
  10. 10. Arms and Hands <ul><li>Do you talk with your hands? Limit this in an interview or presentation. </li></ul><ul><li>Sitting with your arms crossed makes you look defensive and not open to one’s offer. </li></ul><ul><li>Have an open accepting posture. </li></ul>
  11. 11. Speak Effectively <ul><li>Be Calm and Honest </li></ul><ul><li>Speak for yourself </li></ul><ul><li>Be Brief and to the point </li></ul><ul><li>Be positive </li></ul><ul><li>Use appropriate language </li></ul><ul><li>Avoid extremes </li></ul><ul><li>Address a problem behavior </li></ul><ul><li>Be aware of your body language </li></ul><ul><li>Avoid conversation weakeners </li></ul>
  12. 12. Conversation Weakeners <ul><li>Qualifiers </li></ul><ul><li>Fillers </li></ul><ul><li>Victim Language </li></ul><ul><li>Poor Inflection </li></ul><ul><li>Inappropriate Language </li></ul><ul><li>Minimizing </li></ul>
  13. 13. Listening Skills <ul><li>Hearing </li></ul><ul><li>Understanding </li></ul><ul><li>Judging </li></ul>
  14. 14. Hearing <ul><li>Listening enough to catch what the speaker is saying, If you can repeat a fact from the speaker, then you have heard what has been said. </li></ul>
  15. 15. Understanding <ul><li>Take what you have heard and understand it in your own way. </li></ul><ul><li>Try to paraphrase or summarize the speaker’s facts. </li></ul>
  16. 16. Judging <ul><li>After you are sure you understand the speaker, ask yourself if it makes sense. </li></ul><ul><li>Question the fact or the point </li></ul>
  17. 17. Tips for being a good listener <ul><li>Give your full attention to the speaker </li></ul><ul><li>Make sure your mind is focused </li></ul><ul><li>Let the speaker finish before you begin to talk </li></ul><ul><li>Let your self finish listening before you begin to speak </li></ul><ul><li>Listen for main ideas </li></ul><ul><li>Ask questions </li></ul><ul><li>Give feedback </li></ul>
  18. 18. Let’s try it! <ul><li>Break into groups of threes. Tell a story to a member of your group while the third member critiques your listening skills. Switch roles until everyone has had a turn. </li></ul>
  19. 19. Post Test <ul><li>How can you change your communication so people clearly understand the points you are trying to make? </li></ul><ul><li>How can you listen more effectively? </li></ul><ul><li>Name 6 types of non verbal communication. </li></ul><ul><li>Name 3 elements of listening skills. </li></ul>
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