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The Case for Desktop Management Services (DMS) The Challenge Managing desktop and laptop PCs can be a difficult job - often hampered with difficulties of a unified, competent manpower and service-oriented approach. The responsibilities for managing complex desktop and server environments during this time of rapid change, creating an enormous management burden. The result is an inconsistent desktop environment that is difficult to maintain and unaligned with business goal. With our desktop management services, company can simplify the IT environment by automating critical desktop operational/maintenance processes, identifying and mitigating risk, and optimizing the use of enterprise IT assets, thereby creating the foundation for a truly business-centric IT organization. The Solution Companies in all industries can now bring high performance and availability to the desktop, and this can dramatically increase its strategic value, aligning its efforts more tightly with business expectations, metrics and operations planning. HeiTech’s DMS is designed to help you gain greater control of critical desktop-management tasks and eliminate the manual processes on human dependency with human errors that leave your organization in vulnerable and costly maintenance situation. HeiTech’s DMS solutions provide in-depth insight into asset configurations and automate critical operational processes like discovery and inventory, deployment, maintenance and migration. By instilling operational and compliance controls, this comprehensive solution helps you standardize your IT environment, enhance decision-making, mitigate risk and implement industry standard processes necessary to provide and demonstrate value to the business.
Reduced costs – We provide Desktop Management Services of standard operating environment.
Improved workforce productivity – Infrastructure standardization, common service levels irrespective of device type and work location, plus improved desktop availability and performance.
Access to the latest technology – Desktop strategies that deliver innovation through vendor neutrality.
Improved security level – Effective security patch and antivirus management, and ongoing standard operating environment design.
Responsiveness – Access to a single point of contact for all desktop issues providing access to immediate assistance.
Availability of IT skills – Access to Desktop Management Services knowledgeable support team on ICT infrastructure services.
Speed of execution – The rapid deployment of additional infrastructure that can easily be integrated into existing business systems and support models.
Padu * Net Managed Network & Communication Services
HeiTech’s DMS Highlights
Installation, deployment, provisioning, use, management and reporting are all fully integrated services.
Improved efficiency and productivity frees up IT resources to focus on more strategic or value-added initiatives and tasks than managing the client system environment.
Increased uptime and manageability of assets and licenses yields improvements in business efficiency, security and control or optimization of expenses.
Visibility of all assets, licenses and usage, and the patch or application coverage yields more informed business decision-making ability.
Available 24x7x365 similarly to the managed service.
HeiTech’s DMS alleviates situation by:
Provide a single point of control and a unified platform for managing PCs & LAN.
Deliver insights into business operations that support informed decisions and improved planning.
Help improve on security and resiliency of the business by automating the software-distribution process.
Reduce the costs of managing desktops while improving user satisfaction.
Allow you to have predictable costs as a result of a modular approach and per-plan and per desktop pricing.
Provide a software-as-a-service model that works to enables you to focus IT and capital resources more strategically.
HeiTech’s DMS components on service
Integrated, cross-platform software distribution to improve the consistency of user operations across the enterprise.
Automatic deployment of new systems through integrated operating system installation services.
Automated discovery and tracking, including reconciliation of never before discovered assets with inventoried assets, to ensure IT investments are fully leveraged.
Unique, customized views into IT asset landscape, enabling informed decision-making and identifying opportunities for increased efficiencies and IT asset cost savings.
Identification of owned versus discovered licenses, and detection of unlicensed and unauthorized software, helping to reduce IT expenses while protecting the infrastructure from intrusion and corruption.
Policy-based management that automatically restores client resources to desired configurations and settings, raising the efficiency of end users while reducing IT staff involvement.
Patch management, assuring interoperability of devices across the infrastructure while controlling patch rollouts.
Desktop migration solutions for transferring and maintaining all aspects of PC configuration, simplifying and accelerating resource-intensive replacement/upgrade processes and helping to reduce the total cost of PC ownership.
Padu * Net Managed Network & Communication Services
The Framework of HeiTech’s Desktop Management and LAN services Padu * Net Managed Network & Communication Services