Chapter 2.1

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Chapter 2.1

  1. 1. Business Communications <ul><li>Hierarchy of human needs </li></ul><ul><li>Johari Window </li></ul><ul><li>Contrasting Management Styles </li></ul><ul><li>Nonverbal communication </li></ul><ul><li>Effective listening </li></ul><ul><li>Summary </li></ul>
  2. 2. Recovering Human Needs Hierarchy of Needs <ul><li>Lower Level Needs </li></ul><ul><li>Upper Level Needs </li></ul>                                                                                                             
  3. 3. Exploring The Johari Window <ul><li>Free Open Area </li></ul><ul><li>Known to self </li></ul><ul><li>Known to others </li></ul><ul><li>Bind Area </li></ul><ul><li>Not known to self </li></ul><ul><li>Known to others </li></ul>                                                                                                             
  4. 4. Exploring the Johari Window <ul><li>Hidden area </li></ul><ul><li>Things we know about self </li></ul><ul><li>Things others do not know about us </li></ul><ul><li>Unknown area </li></ul><ul><li>Things never experienced </li></ul>
  5. 5. Contrasting Management Styles Old Tradition View <ul><li>Job </li></ul><ul><li>Paycheck </li></ul>                                                                                                                      
  6. 6. Contrasting Management Styles Modern Needs of Satisfaction <ul><li>Treats workers as Adults </li></ul><ul><li>“ Right job for a person” </li></ul>                                                                                               
  7. 7. Nonverbal Communication Metacommunication <ul><li>Encouraging </li></ul><ul><li>Discouraging </li></ul>                                                                                                                     
  8. 8. Nonverbal Communication Kinetic Messages <ul><li>Visual </li></ul><ul><li>Vocal </li></ul>                                                                                                                          
  9. 9. Effective Listening Listening as a Communication Skill <ul><li>Managers/listening </li></ul><ul><li>Listen for specific purpose </li></ul><ul><li>a) Social interacting </li></ul><ul><li>b) To receive information </li></ul><ul><li>c) Sharing feelings with others </li></ul>                                                                                                    
  10. 10. Benefits of Effective Listening <ul><li>-Good Listeners are liked by others </li></ul><ul><li>-Job performance is improved </li></ul><ul><li>-Accurate feedback </li></ul><ul><li>-Greater job security </li></ul><ul><li>-Able to separate fact from fiction </li></ul><ul><li>-Opens doors for ideas </li></ul>
  11. 11. Types of Listening <ul><li>Casual listening </li></ul><ul><li>Listening For Information </li></ul><ul><li>Intensive Listening </li></ul><ul><li>Empathic Listening </li></ul>                                                                                                
  12. 12. Bad Listening <ul><li>Faking attention </li></ul><ul><li>Allow disruptions </li></ul><ul><li>Over listening </li></ul><ul><li>Stereotyping </li></ul><ul><li>Dismissing subjects as uninteresting </li></ul><ul><li>Failing to observe nonverbal aid </li></ul>
  13. 13. Tips for effective Listening <ul><li>cut distractions </li></ul><ul><li>Get in touch with speaker </li></ul><ul><li>Show interest </li></ul><ul><li>Don’t interrupt </li></ul><ul><li>Ask reflective questions </li></ul><ul><li>Use prompts to direct </li></ul>
  14. 14. Summary <ul><li>Hierarchy of human needs </li></ul><ul><li>Johari window </li></ul><ul><li>Contrasting management styles </li></ul><ul><li>Nonverbal communication </li></ul>
  15. 15. Summary <ul><li>Effective listening skills are important in business </li></ul><ul><li>There are different types of listening/appropriate for different times </li></ul><ul><li>There are ineffective/effective ways of listening </li></ul><ul><li>Good communication skills can help in building relationships in business </li></ul>                                                                                                                                   

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