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Chapter 2
 

Chapter 2

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    Chapter 2 Chapter 2 Presentation Transcript

    • Chapter 2 Communicating in Groups and Teams Mary Ellen Guffey, Business Communication: Process and Product , 5e Copyright © 2006
    • Why form groups and teams?
      • Better decisions
      • Faster response
      • Increased productivity
      • Greater “buy-in”
      • Less resistance to change
      • Improved employee morale
      • Reduced risks
    • Four Phases of Team Development
    • Four Phases of Team Development Forming
    • Four Phases of Team Development Forming
    • Four Phases of Team Development Forming Storming
    • Four Phases of Team Development Forming Storming
    • Four Phases of Team Development Forming Storming Norming
    • Four Phases of Team Development Forming Storming Norming
    • Four Phases of Team Development Forming Storming Norming Performing
    • Four Phases of Team Development Forming Storming Norming Performing
    • Characteristics of Successful Teams
      • Small size, diverse makeup
      • Agreement on purpose
      • Agreement on procedures
      • Ability to deal with conflict
      • Use of good communication techniques
      • Ability to collaborate rather than compete
      • Shared leadership
    • Roles Played by Team Members
      • Task Roles
        • Initiator
        • Information seeker/giver
        • Opinion seeker/giver
        • Direction giver
        • Summarizer
        • Diagnoser
        • Energizer
        • Gatekeeper
        • Reality tester
      Roles Played by Team Members What kinds of statements might be made by these role players?
      • Relationship Roles
        • Participation encourager
        • Harmonizer/tension reliever
        • Evaluator of emotional climate
        • Praise giver
        • Empathic listener
      Roles Played by Team Members What kinds of statements might be made by these role players?
      • Dysfunctional Roles
        • Blocker
        • Attacker
        • Recognition-seeker
        • Joker
        • Withdrawer
      Roles Played by Team Members What kinds of statements might be made by these role players?
    • Skills for Team Leaders
      • Task Relationships
        • Goal setting
        • Agenda making
        • Clarifying
        • Summarizing
        • Verbalizing consensus
        • Establishing work patterns
        • Following procedures
    • Skills for Team Leaders
      • Interpersonal Relationships
        • Regulating participation
        • Maintaining positive climate
        • Maintaining mutual respect
        • Instigating group self-analysis
        • Resolving conflict
        • Instigating conflict
    • Methods for Reaching Group Decisions
      • Majority
      • Consensus
      • Minority
      • Averaging
      • Authority rule with discussion
      What are the advantages and disadvantages of each method?
    • Common Conflict Response Patterns
      • Avoidance/withdrawal
      • Accommodation/ smoothing
      • Compromise
      • Competition/forcing
      • Collaboration/ problem-solving
    • Six-Step Procedure for Dealing With Conflict
      • Listen.
      • Understand the other point of view.
      • Show concern for the relationship.
      • Look for common ground.
      • Invent new problem-solving options.
      • Reach a fair agreement.
    • Strategies for Effective Conflict Resolution
      • Clear the air.
        • If you’re on a team with someone who seems consistently irritated with you, ask for a private meeting.
        • Solicit feedback; listen without interrupting and with an open mind.
        • Request permission to respond with equal openness.
    • Planning and Participating in Meetings
      • Before the meeting
        • Consider alternatives. Is a meeting necessary?
        • Invite the right people. Include . . .
        • those who have information.
        • those who can make decisions.
        • those who must implement decisions.
        • Distribute an agenda.
    • Planning and Participating in Meetings
      • During the Meeting
        • Start on time and introduce the agenda.
        • Appoint a secretary and a recorder.
        • Encourage balanced participation.
        • Confront conflict frankly.
        • Summarize points of consensus along the way.
    • Planning and Participating in Meetings
      • Ending the Meeting and Following Up
        • Review meeting decisions.
        • Distribute minutes of meeting.
        • Remind people of action items.
    • Collaboration Technology Facilitates Meetings
      • Audioconferencing (teleconferencing)
      • Videoconferencing
      • Desktop conferencing
      • Media conferencing
      • Internet relay chat
      • Webcasting
    • Collaboration Technology Facilitates Project Meetings
      • Software programs help managers
      • Identify project phases
      • Clarify goals
      • Establish deadlines
      • Anticipate obstacles
    • Collaboration Technology Facilitates Decision Support
      • “ Digital dashboards” help managers
      • Gather more data in shorter time
      • Crunch information in near real-time
      • Analyze information easily and quickly
      • Forecast business performance
      • Explain shifts in performance
      • Make informed decisions
    • End