Chapter 2

578
-1

Published on

Published in: Business, Education
0 Comments
0 Likes
Statistics
Notes
  • Be the first to comment

  • Be the first to like this

No Downloads
Views
Total Views
578
On Slideshare
0
From Embeds
0
Number of Embeds
0
Actions
Shares
0
Downloads
19
Comments
0
Likes
0
Embeds 0
No embeds

No notes for slide

Chapter 2

  1. 1. Chapter 2 Communicating in Groups and Teams Mary Ellen Guffey, Business Communication: Process and Product , 5e Copyright © 2006
  2. 2. Why form groups and teams? <ul><li>Better decisions </li></ul><ul><li>Faster response </li></ul><ul><li>Increased productivity </li></ul><ul><li>Greater “buy-in” </li></ul><ul><li>Less resistance to change </li></ul><ul><li>Improved employee morale </li></ul><ul><li>Reduced risks </li></ul>
  3. 3. Four Phases of Team Development
  4. 4. Four Phases of Team Development Forming
  5. 5. Four Phases of Team Development Forming
  6. 6. Four Phases of Team Development Forming Storming
  7. 7. Four Phases of Team Development Forming Storming
  8. 8. Four Phases of Team Development Forming Storming Norming
  9. 9. Four Phases of Team Development Forming Storming Norming
  10. 10. Four Phases of Team Development Forming Storming Norming Performing
  11. 11. Four Phases of Team Development Forming Storming Norming Performing
  12. 12. Characteristics of Successful Teams <ul><li>Small size, diverse makeup </li></ul><ul><li>Agreement on purpose </li></ul><ul><li>Agreement on procedures </li></ul><ul><li>Ability to deal with conflict </li></ul><ul><li>Use of good communication techniques </li></ul><ul><li>Ability to collaborate rather than compete </li></ul><ul><li>Shared leadership </li></ul>
  13. 13. Roles Played by Team Members <ul><li> Task Roles </li></ul><ul><ul><li>Initiator </li></ul></ul><ul><ul><li>Information seeker/giver </li></ul></ul><ul><ul><li>Opinion seeker/giver </li></ul></ul><ul><ul><li>Direction giver </li></ul></ul><ul><ul><li>Summarizer </li></ul></ul><ul><ul><li>Diagnoser </li></ul></ul>
  14. 14. <ul><ul><li>Energizer </li></ul></ul><ul><ul><li>Gatekeeper </li></ul></ul><ul><ul><li>Reality tester </li></ul></ul>Roles Played by Team Members What kinds of statements might be made by these role players?
  15. 15. <ul><li> Relationship Roles </li></ul><ul><ul><li>Participation encourager </li></ul></ul><ul><ul><li>Harmonizer/tension reliever </li></ul></ul><ul><ul><li>Evaluator of emotional climate </li></ul></ul><ul><ul><li>Praise giver </li></ul></ul><ul><ul><li>Empathic listener </li></ul></ul>Roles Played by Team Members What kinds of statements might be made by these role players?
  16. 16. <ul><li> Dysfunctional Roles </li></ul><ul><ul><li>Blocker </li></ul></ul><ul><ul><li>Attacker </li></ul></ul><ul><ul><li>Recognition-seeker </li></ul></ul><ul><ul><li>Joker </li></ul></ul><ul><ul><li>Withdrawer </li></ul></ul>Roles Played by Team Members What kinds of statements might be made by these role players?
  17. 17. Skills for Team Leaders <ul><li> Task Relationships </li></ul><ul><ul><li>Goal setting </li></ul></ul><ul><ul><li>Agenda making </li></ul></ul><ul><ul><li>Clarifying </li></ul></ul><ul><ul><li>Summarizing </li></ul></ul><ul><ul><li>Verbalizing consensus </li></ul></ul><ul><ul><li>Establishing work patterns </li></ul></ul><ul><ul><li>Following procedures </li></ul></ul>
  18. 18. Skills for Team Leaders <ul><li> Interpersonal Relationships </li></ul><ul><ul><li>Regulating participation </li></ul></ul><ul><ul><li>Maintaining positive climate </li></ul></ul><ul><ul><li>Maintaining mutual respect </li></ul></ul><ul><ul><li>Instigating group self-analysis </li></ul></ul><ul><ul><li>Resolving conflict </li></ul></ul><ul><ul><li>Instigating conflict </li></ul></ul>
  19. 19. Methods for Reaching Group Decisions <ul><li>Majority </li></ul><ul><li>Consensus </li></ul><ul><li>Minority </li></ul><ul><li>Averaging </li></ul><ul><li>Authority rule with discussion </li></ul>What are the advantages and disadvantages of each method?
  20. 20. Common Conflict Response Patterns <ul><li>Avoidance/withdrawal </li></ul><ul><li>Accommodation/ smoothing </li></ul><ul><li>Compromise </li></ul><ul><li>Competition/forcing </li></ul><ul><li>Collaboration/ problem-solving </li></ul>
  21. 21. Six-Step Procedure for Dealing With Conflict <ul><li>Listen. </li></ul><ul><li>Understand the other point of view. </li></ul><ul><li>Show concern for the relationship. </li></ul><ul><li>Look for common ground. </li></ul><ul><li>Invent new problem-solving options. </li></ul><ul><li>Reach a fair agreement. </li></ul>
  22. 22. Strategies for Effective Conflict Resolution <ul><li>Clear the air. </li></ul><ul><ul><li>If you’re on a team with someone who seems consistently irritated with you, ask for a private meeting. </li></ul></ul><ul><ul><li>Solicit feedback; listen without interrupting and with an open mind. </li></ul></ul><ul><ul><li>Request permission to respond with equal openness. </li></ul></ul>
  23. 23. Planning and Participating in Meetings <ul><li> Before the meeting </li></ul><ul><ul><li>Consider alternatives. Is a meeting necessary? </li></ul></ul><ul><ul><li>Invite the right people. Include . . . </li></ul></ul><ul><ul><li> those who have information. </li></ul></ul><ul><ul><li> those who can make decisions. </li></ul></ul><ul><ul><li> those who must implement decisions. </li></ul></ul><ul><ul><li>Distribute an agenda. </li></ul></ul>
  24. 24. Planning and Participating in Meetings <ul><li> During the Meeting </li></ul><ul><ul><li>Start on time and introduce the agenda. </li></ul></ul><ul><ul><li>Appoint a secretary and a recorder. </li></ul></ul><ul><ul><li>Encourage balanced participation. </li></ul></ul><ul><ul><li>Confront conflict frankly. </li></ul></ul><ul><ul><li>Summarize points of consensus along the way. </li></ul></ul>
  25. 25. Planning and Participating in Meetings <ul><li> Ending the Meeting and Following Up </li></ul><ul><ul><li>Review meeting decisions. </li></ul></ul><ul><ul><li>Distribute minutes of meeting. </li></ul></ul><ul><ul><li>Remind people of action items. </li></ul></ul>
  26. 26. Collaboration Technology Facilitates Meetings <ul><li>Audioconferencing (teleconferencing) </li></ul><ul><li>Videoconferencing </li></ul><ul><li>Desktop conferencing </li></ul><ul><li>Media conferencing </li></ul><ul><li>Internet relay chat </li></ul><ul><li>Webcasting </li></ul>
  27. 27. Collaboration Technology Facilitates Project Meetings <ul><li>Software programs help managers </li></ul><ul><li>Identify project phases </li></ul><ul><li>Clarify goals </li></ul><ul><li>Establish deadlines </li></ul><ul><li>Anticipate obstacles </li></ul>
  28. 28. Collaboration Technology Facilitates Decision Support <ul><li>“ Digital dashboards” help managers </li></ul><ul><li>Gather more data in shorter time </li></ul><ul><li>Crunch information in near real-time </li></ul><ul><li>Analyze information easily and quickly </li></ul><ul><li>Forecast business performance </li></ul><ul><li>Explain shifts in performance </li></ul><ul><li>Make informed decisions </li></ul>
  29. 29. End

×