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Chapter One: Breakthrough Skills for the Global Workplace H.L. Goodall & Sandra Goodall Communicating in  Professional  Co...
What is a Breakthrough Skill? <ul><li>“…a communication skill, or skill set, that allows people to act purposefully and co...
Components of Business and Professional Communication <ul><li>Early Models Assumed Top-Down Business Communication </li></ul>
Components of Business and Professional Communication <ul><li>Early Models Assumed Top-Down Business Communication </li></...
Components of Business and Professional Communication <ul><li>Sender </li></ul>
Components of Business and Professional Communication <ul><li>Sender </li></ul><ul><li>Receiver </li></ul>
Components of Business and Professional Communication <ul><li>Sender </li></ul><ul><li>Receiver </li></ul><ul><li>Messages...
Components of Business and Professional Communication <ul><li>Sender </li></ul><ul><li>Receiver </li></ul><ul><li>Messages...
Components of Business and Professional Communication <ul><li>Sender </li></ul><ul><li>Receiver </li></ul><ul><li>Messages...
Components of Business and Professional Communication <ul><li>Sender </li></ul><ul><li>Receiver </li></ul><ul><li>Messages...
Components of Business and Professional Communication <ul><li>Context </li></ul><ul><li>Physical Situation </li></ul><ul><...
Components of Business and Professional Communication <ul><li>Context - Example </li></ul>
Functions of Business and Professional Communication <ul><li>Organizing Tasks and People </li></ul><ul><li>Creating Identi...
Conscious Communication in the Workplace <ul><li>Step 1: Choosing a Communication Goal </li></ul><ul><ul><li>Audience Need...
Conscious Communication in the Workplace <ul><li>Step 2: Creating Your Message </li></ul><ul><ul><li>Develop a Purpose </l...
Conscious Communication in the Workplace <ul><li>Step 3: Coordinating with Others </li></ul><ul><ul><li>Assemble Informati...
Conscious Communication in the Workplace <ul><li>Step 4: Delivering the Message </li></ul><ul><ul><li>How Much Should I Pr...
Principles of Conscious Communication <ul><li>Conscious Communication is Mindful </li></ul><ul><li>Conscious Communication...
H.L. Goodall & Sandra Goodall Communicating in  Professional  Contexts Skills, Ethics, and Technologies  2ed
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Chapter 1

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Transcript of "Chapter 1"

  1. 1. Chapter One: Breakthrough Skills for the Global Workplace H.L. Goodall & Sandra Goodall Communicating in Professional Contexts Skills, Ethics, and Technologies 2ed
  2. 2. What is a Breakthrough Skill? <ul><li>“…a communication skill, or skill set, that allows people to act purposefully and competently on what they know.” </li></ul>
  3. 3. Components of Business and Professional Communication <ul><li>Early Models Assumed Top-Down Business Communication </li></ul>
  4. 4. Components of Business and Professional Communication <ul><li>Early Models Assumed Top-Down Business Communication </li></ul><ul><li>Newer Models Include Other Elements </li></ul>
  5. 5. Components of Business and Professional Communication <ul><li>Sender </li></ul>
  6. 6. Components of Business and Professional Communication <ul><li>Sender </li></ul><ul><li>Receiver </li></ul>
  7. 7. Components of Business and Professional Communication <ul><li>Sender </li></ul><ul><li>Receiver </li></ul><ul><li>Messages </li></ul>
  8. 8. Components of Business and Professional Communication <ul><li>Sender </li></ul><ul><li>Receiver </li></ul><ul><li>Messages </li></ul><ul><li>Noise </li></ul>
  9. 9. Components of Business and Professional Communication <ul><li>Sender </li></ul><ul><li>Receiver </li></ul><ul><li>Messages </li></ul><ul><li>Noise </li></ul><ul><li>Feedback </li></ul>
  10. 10. Components of Business and Professional Communication <ul><li>Sender </li></ul><ul><li>Receiver </li></ul><ul><li>Messages </li></ul><ul><li>Noise </li></ul><ul><li>Feedback </li></ul><ul><li>Channels </li></ul>
  11. 11. Components of Business and Professional Communication <ul><li>Context </li></ul><ul><li>Physical Situation </li></ul><ul><ul><li>Physical Space </li></ul></ul><ul><ul><li>Organization of Workplace </li></ul></ul><ul><ul><li>Time and Timing </li></ul></ul><ul><li>Cultural Context </li></ul><ul><li>Communication History </li></ul>Microsoft Image
  12. 12. Components of Business and Professional Communication <ul><li>Context - Example </li></ul>
  13. 13. Functions of Business and Professional Communication <ul><li>Organizing Tasks and People </li></ul><ul><li>Creating Identities </li></ul><ul><ul><li>Organizational Persona </li></ul></ul><ul><ul><li>Organizational Credibility </li></ul></ul><ul><ul><li>Organizational Savvy </li></ul></ul><ul><li>Sense-Making and Interpretation </li></ul>Microsoft Image
  14. 14. Conscious Communication in the Workplace <ul><li>Step 1: Choosing a Communication Goal </li></ul><ul><ul><li>Audience Needs and Expectations </li></ul></ul><ul><ul><li>Likely Communication Outcomes </li></ul></ul><ul><ul><li>Criteria for Measuring Success </li></ul></ul>
  15. 15. Conscious Communication in the Workplace <ul><li>Step 2: Creating Your Message </li></ul><ul><ul><li>Develop a Purpose </li></ul></ul><ul><ul><li>Determine Talking Points </li></ul></ul><ul><ul><li>Develop Support for Points </li></ul></ul><ul><ul><li>Craft Introduction and Conclusion </li></ul></ul>
  16. 16. Conscious Communication in the Workplace <ul><li>Step 3: Coordinating with Others </li></ul><ul><ul><li>Assemble Information </li></ul></ul><ul><ul><li>Communicate with Others </li></ul></ul><ul><ul><li>Respect Professional and Personal Boundaries </li></ul></ul><ul><ul><li>Adapt Message, Episode, or Event </li></ul></ul>
  17. 17. Conscious Communication in the Workplace <ul><li>Step 4: Delivering the Message </li></ul><ul><ul><li>How Much Should I Practice? </li></ul></ul><ul><ul><li>How Can I Improve my Performance? </li></ul></ul><ul><ul><li>How Can I Maximize Feedback? </li></ul></ul>
  18. 18. Principles of Conscious Communication <ul><li>Conscious Communication is Mindful </li></ul><ul><li>Conscious Communication Displays Awareness of Communication Process </li></ul><ul><li>Conscious Communication Respects Diversity </li></ul>
  19. 19. H.L. Goodall & Sandra Goodall Communicating in Professional Contexts Skills, Ethics, and Technologies 2ed
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