“ Businesses are crying out—they need to have people who write better.” Gaston Caperton, business executive and president, College Board
Build Your Career Communication Skills Your Guide Instructor Your Coach Your Guffey Companion and XTRA! Web Sites http://guffey.swlearning.com http://guffeyxtra.swlearning.com Textbook Bonus Resources (p. 23)
Projecting Professionalism When You Communicate
Projecting Professionalism When You Communicate (continued)
Projecting Professionalism When You Communicate (concluded)
0 Focus on information as a corporate asset New work environments Innovative communication technologies Heightened global competition Increased emphasis on teams More participatory management Flattened management hierarchies Trends in the New Workplace
The Process of Communication Verbally or nonverbally. By speaking, writing, gesturing. How may the sender encode a message? Letters, e-mail, IM, memos, TV, cell phone, voice, body. Others? What kinds of channels carry messages?
Hearing, reading, observing. How does a receiver decode a message? When a message is understood as the sender intended it to be. When is communication successful? Ask questions, watch responses, don’t dominate the exchange. How can a communicator provide for feedback?
Barriers to Effective Listening Clothing, mannerisms, appearance Nonverbal distractions Unfamiliar or charged words Language problems Tuning out ideas that counter our values Psychological barriers Hearing disabilities, noisy surroundings Physical barriers
Talking all the time or listening only for the next pause Grandstanding Pretending to listen Faking attention Our minds process thoughts faster than speakers express them Thought speed
Good communication demands special sensitivity and skills when communicators are from different cultures.
Culture and Communication Key North American Beliefs Examples Belief Little emphasis on rituals, ceremonies, rank; preference for informal dress Informality Initiative, self-assertion, personal achievement Individualism
Examples Belief Precious, correlates with productivity Importance of Time Impatient, literal, suspicious of evasiveness Direct Communication Style
Comparing U.S. and International’s Views Blunt, rude, oppressive Direct, aggressive Insensitive to status Egalitarian Undisciplined, overly personal Informal, friendly, casual Internationals’ Views of U.S. Persons U.S. Persons’ Views of Themselves
Obsessed with time; opportunistic Efficient Work-oriented; deals more important than people Resourceful, ingenious Materialistic Profit-oriented Promise more than they deliver Goal/achievement-oriented Internationals’ Views of U.S. Persons U.S. Persons’ Views of Themselves
Weak, untrustworthy Open Deceptive, fearsome Enthusiastic, prefer hard-sell Driven Dynamic, find identity in work Self-absorbed, equating “new” with “best” Individualistic, progressive Internationals’ Views of U.S. Persons U.S. Persons’ Views of Themselves