Business Continuity and Disaster Recovery


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Business Continuity and Disaster Recovery

  1. 1. Business Continuity and Disaster Recovery The very least you should be doing… By Mike Wade, GOUSER Member Adjunct Professor, Southern Polytechnic State University [email_address]
  2. 2. Business Continuity <ul><li>Business Continuity is the enterprise-wide proactive BUSINESS process by which we manage the risks we operate within. </li></ul><ul><li>It addresses all aspects of the business: People, Processes, Resources and Technology (PPRT) </li></ul><ul><li>The goal is: preventing or mitigating the risks we can and preparing for recovery from those we cannot, or choose not to prevent. </li></ul><ul><li>Preparation is the key: You fight like you train! </li></ul>
  3. 3. Business Continuity consists of: <ul><li>Chartering of BC activity </li></ul><ul><li>Establishment of Cross-Functional Team(s) </li></ul><ul><li>Inventory of People, Processes, Resources and Technology (PPRT) </li></ul><ul><li>Risk/Threat Identification and Categorization </li></ul><ul><li>Impact Analysis and Loss Estimation </li></ul><ul><li>Prevention, Mitigation and Recovery Strategizing </li></ul><ul><li>Gap Analysis and Resolution Planning </li></ul><ul><li>Resolution Preparation, and Implementation </li></ul><ul><li>Documenting, Communicating and Training </li></ul><ul><li>Testing and Revision: Ad-nauseam </li></ul>
  4. 4. Disaster Recovery <ul><li>Disaster Recovery is but one component of Business Continuity </li></ul><ul><li>It consists of the response steps we take in the face of an impending disaster or in the aftermath of an actual disaster. </li></ul><ul><li>It too addresses all aspects of the business: People, Processes, Resources and Technology (PPRT) </li></ul><ul><li>The goal is: Preparing for recovery from those risks we cannot prevent or mitigate. </li></ul><ul><li>Drilling is the key: You have to work your plan to know your plan works! </li></ul>
  5. 5. Disaster Recovery consists of: <ul><li>Development of a plan to appropriately address each category of Risk/Threat </li></ul><ul><li>Including: </li></ul><ul><ul><li>Establishment of the Recovery Team(s) </li></ul></ul><ul><ul><li>Development of Recovery Procedures </li></ul></ul><ul><ul><li>Training of the Recovery Team(s) </li></ul></ul><ul><ul><li>Change Management to keep plan current </li></ul></ul><ul><li>Provision of Necessary Resources (Beans, Bombs and Bubbas…) </li></ul><ul><li>Arrangement for alternate technology platform, and retrieval of backup data </li></ul>
  6. 6. Some Terminology <ul><li>Charter, Plan, Recovery Procedures </li></ul><ul><li>PPRT – People, Process, Resources, Technology </li></ul><ul><li>Classification: Type, Scope, Duration, Impact </li></ul><ul><li>Declaration: Legal and Financial Implications </li></ul><ul><li>Likelihood, Frequency, MTBF </li></ul><ul><li>RTO: Recovery Time Objective </li></ul><ul><li>Hot, Warm, and Cold Recovery </li></ul><ul><li>On-Site versus Off-Site, (and Escrow) </li></ul><ul><li>Failover versus Recovery </li></ul>
  7. 7. The Disaster Event Lifecycle <ul><li>Vigilance, and Advanced Event Prediction </li></ul><ul><li>Event Detection, Identification and Categorization </li></ul><ul><li>Declaration of Disaster and Invocation of DR Plan </li></ul><ul><li>Implementation of Appropriate DR Response Activities </li></ul><ul><li>Operation under DR Plan </li></ul><ul><li>Recovery or Replacement of Impacted Assets </li></ul><ul><li>Return to Normal Operations </li></ul><ul><li>Stand-Down of DR Response </li></ul><ul><li>Reset of DR Arrangements – Restock Supplies, etc… </li></ul><ul><li>Review of Response, Revision of DR Plan </li></ul>
  8. 8. Sample DR Plan Organization <ul><li>Section 1 Introduction </li></ul><ul><li>Section 2 Document Control </li></ul><ul><li>Section 3 Recovery Phase 1 Vigilance, Identification, Categorization and Declaration </li></ul><ul><li>Section 3 Recovery Phase 2 Initial Recovery – Partial Capacity </li></ul><ul><li>Section 3 Recovery Phase 3 Full Recovery – Full or Required Capacity </li></ul><ul><li>Section 3 Recovery Phase 4 Stand Down – Return to Normal Operations, Deactivation of Recovery </li></ul><ul><li>Section 3 Recovery Phase 5 After Action Review and Plan Revision </li></ul><ul><li>Section 4 References and Resources </li></ul><ul><li>Section 5 Directory of Appendices </li></ul><ul><li>Section 5-1 Appendix 1 Staff Contact List – and Kris-Cross Calling Tree </li></ul><ul><li>Section 5-2 Appendix 2 Vendor Contacts </li></ul><ul><li>Section 5-3 Appendix 3 Communication Plan </li></ul><ul><li>Section 5-4 Appendix 4 Platform Specifications and Vendor Re-Order Forms </li></ul><ul><li>Section 5-5a Appendix 5a Platform Description – Install and Configuration </li></ul><ul><li>Section 5-5b Appendix 5b 2K3 Server – Install and Configuration </li></ul><ul><li>Section 5-5c Appendix 5c DB Server – Install and Configuration </li></ul><ul><li>Section 5-5d Appendix 5d Web Server – Install and Configuration </li></ul><ul><li>Section 5-5e Appendix 5e Rpt Server – Install and Configuration </li></ul><ul><li>Section 5-5f Appendix 5f Application – Install and Configuration </li></ul><ul><li>Section 5-6 Appendix 6 Back Up and Restore Schema </li></ul><ul><li>Section 5-7 Appendix 7 Network Schema </li></ul>
  9. 9. So, let’s look at a sample DR Plan:
  10. 10. A Few Grey Beard Items: <ul><li>The person or asset you need most will become unavailable to you! Have a succession plan for every role, a plan B’s for every asset or resource, and default instructions for everyone </li></ul><ul><li>What if Atlanta went away? Think extra-regionally! </li></ul><ul><li>You may have to live with your recovery platform longer than you think! </li></ul><ul><li>Have arrangements for everything you’ll need – in the event of a real emergency, you will be in competition for the stuff you need with every other business and organization impacted </li></ul>
  11. 11. In Summary: <ul><li>Real BC/DR is a methodical process for identifying and managing risks and threats to your organization </li></ul><ul><li>It is primarily a business question, not a technical one </li></ul><ul><li>Your BC/DR Plan must address People, Process, Resources, then Technology – what good is it to have a system and no one to use it? </li></ul><ul><li>Your Plan should be based on a rational assessment of risks and impacts – and you may choose skip some risks </li></ul><ul><li>Test, Drill, and then Test again – it builds confidence that your plan might work and helps people learn their role </li></ul><ul><li>Build your plan iteratively – don’t wait until you have boiled the ocean before you make that first cup of tea </li></ul><ul><li>And last, but certainly not least: Your business does not stand still – so neither can your BC/DR Plan – Review and Revise, and integrate with your Change Management organization if you have one. </li></ul>
  12. 12. Bibliography
  13. 13. Books I Own and Use <ul><li>Business Continuity Planning: A Step-by-Step Guide with Planning Forms on CD-ROM, Third Edition by Kenneth L. Fulmer, Philip Jan Rothstein (Editor) (Paperback - October 2004) </li></ul><ul><li>[ Excellent book with lots of practical examples ] </li></ul><ul><li>Disaster Recovery Planning: For Computers and Communication Resouces by Jon William Toigo (Paperback - December 21, 1995) </li></ul><ul><li>[ Excellent book with example forms on disk ] </li></ul><ul><li>Writing Disaster Recovery Plans for Telecommunications Networks and Lans (Artech House Telecommunications Library) by Leo A. Wrobel </li></ul><ul><li>Computer Control and Audit Rev. ed., Mair, William C., Donald R. Wood and Keagle W. Davis, Altamonte Springs, FL: The Institute of Internal Auditors, 1978. </li></ul><ul><li>Donald A. A. Watne Peter B. B. Tunney Peter B. Turney: Auditing Edp Systems (2nd ed) Prentice Hall Professional Technical Reference, 1990. 2nd </li></ul><ul><li>Backup and Restore Practices for the Enterprise (Paperback) by Stan Stringfellow, Miroslav Klivansky, Michael Barto Publisher: Prentice Hall PTR; 1st edition (August, 2000) </li></ul><ul><li>[ Good reference models for tape/volume rotation ] </li></ul>
  14. 14. Books on Backup and Recovery <ul><li>Implementing Backup and Recovery: The Readiness Guide for the Enterprise (Paperback) by David B Little, David A. Chapa, David B Little, David A. Chapa Publisher: Wiley; 1st edition (May 16, 2003) </li></ul><ul><li>The Backup Book: Disaster Recovery from Desktop to Data Center (Paperback)by Dorian Cougias Publisher: Schaser-Vartan Books; Third edition edition (July 1, 2003) </li></ul><ul><li>UNIX Backup and Recovery (Paperback)by W. Curtis Preston Publisher: O'Reilly; 1 edition (December 15, 1999) </li></ul>
  15. 15. Books on Computer System Audit and Control <ul><li>Computer Audit, Control, and Security (The Wiley/Institute of Internal Auditors professional book series) by Robert R. Moeller </li></ul><ul><li>Computer control & audit guide by J. Efrim Boritz </li></ul><ul><li>Computer Control and Audit by John G. Burch, Joseph L. Sardinas </li></ul><ul><li>Computer Control and Audit by William Mair </li></ul><ul><li>Computer Audit and Control Handbook by I. J. Douglas, I.J. Douglas (Hardcover - May 1, 1995) </li></ul><ul><li>Audit and Control of Computer Networks by I.J. Douglas, P.J. Olson </li></ul><ul><li>Audit and control of computer systems by Elise G Jancura </li></ul>
  16. 16. Books on BC and DR pg 1 of 4 <ul><li>Disaster Recovery Handbook, The: A Step-by-Step Plan to Ensure Business Continuity and Protect Vital Operations, Facilities, and Assets by Michael Wallace, Lawrence Webber (Hardcover - July 2004) </li></ul><ul><li>Disaster Recovery and Business Continuity (Version 2.1) by Steven Weil, et al (Paperback - April 2004) </li></ul><ul><li>Business Continuity, Disaster Recovery, and Incident Management Planning: A Resource for Ensuring Ongoing Enterprise Operations by Albert J. Marcella (Paperback - January 2004) </li></ul><ul><li>Disaster Recovery and Business Continuity: Step-by-Step by Mark T. Edmead (Editor) (Paperback) </li></ul><ul><li>Contingency Planning and Disaster Recovery : A Small Business Guide by Donna R. Childs, Stefan Dietrich (Hardcover) </li></ul><ul><li>Business Continuity Planning Methodology by Akhtar Syed, Afsar Syed (Paperback - November 2003) </li></ul><ul><li>A Primer for Disaster Recovery Planning in an IT Environment by Charlotte J. Hiatt (Paperback) </li></ul><ul><li>Business Continuity: Best Practices--World-Class Business Continuity Management, Second Edition by Andrew Hiles (Paperback - December 2003) </li></ul>
  17. 17. Books on BC and DR pg 2 of 4 <ul><li>Disaster Recovery Planning: For Computers and Communication Resouces by Jon William Toigo (Paperback - December 21, 1995) </li></ul><ul><li>A Guide to Business Continuity Planning by James C. Barnes (Hardcover - June 27, 2001) </li></ul><ul><li>The Definitive Handbook of Business Continuity Management by Andrew Hiles (Editor), Peter Barnes (Editor) (Paperback - April 18, 2001) </li></ul><ul><li>Business Continuity by Martin Wieczorek (Editor), et al (Paperback - June 15, 2002) </li></ul><ul><li>PC Disaster and Recovery by Kate J. Chase (Paperback - December 30, 2002) </li></ul><ul><li>Disaster Planning and Recovery : A Guide for Facility Professionals by Alan M. Levitt (Hardcover - April 4, 1997) </li></ul><ul><li>The Backup Book: Disaster Recovery from Desktop to Data Center by Dorian Cougias (Foreword), et al (Paperback - July 1, 2003) </li></ul><ul><li>Business Continuity Planning and HIPAA: Business Continuity Management in the Health Care Environment by James C. Barnes, et al (Paperback - August 2004) </li></ul><ul><li>Disaster Survival Guide for Business Communications Networks by Richard Grigonis (Paperback - April 2002) </li></ul>
  18. 18. Books on BC and DR pg 3 of 4 <ul><li>Disaster & Recovery Planning:: A Guide for Facility Managers by Joseph F. Gustin (Hardcover - July 1, 2004) </li></ul><ul><li>Integrated Business Continuity: Maintaining Resilience in Uncertain Times by Geary W. Sikich (Hardcover - January 1, 2003) </li></ul><ul><li>Avoiding Disaster: How to Keep Your Business Going When Catastrophe Strikes by John Laye (Hardcover - August 16, 2002) </li></ul><ul><li>Building a Comprehensive Disaster Recovery Plan by Info-Tech Research Group (Spiral-bound - September 2003) </li></ul><ul><li>Disaster recovery testing: Exercising your contingency plan by Philip Jan Rothstein (Paperback - October 1, 1995) </li></ul><ul><li>Business Continuity Planning: Protecting Your Organization's Life by Ken Doughty (Editor) (Hardcover - September 11, 2000) </li></ul><ul><li>Disaster Recovery (Networking) by Mathew Varghese (Paperback - October 7, 2002) </li></ul><ul><li>Business Continuity Management by Dominic Elliott (Editor), et al (Paperback - December 15, 2001) </li></ul>
  19. 19. Books on BC and DR pg 4 of 4 <ul><li>Practical Guide To Business Continuity Assurance (Artech House Technology Management Library) by Andrew McCrackan (Hardcover - October 31, 2004) </li></ul><ul><li>Manager's Guide to Contingency Planning for Disasters : Protecting Vital Facilities and Critical Operations by Kenneth N. Myers (Hardcover - August 27, 1999) </li></ul><ul><li>Administrator's Guide to Disaster Planning and Recovery, Volume 2 (includes CD-ROM) by TechRepublic </li></ul><ul><li>Surviving PC Disasters, Mishaps, and Blunders by Jesse Torres, Peter Sideris (Paperback - January 24, 2005) </li></ul><ul><li>Call Center Continuity Planning by Jim Rowan, Sharon Rowan (Paperback - December 8, 1998) </li></ul><ul><li>Disaster Proofing Information Systems : A Complete Methodology for Eliminating Single Points of Failure by Robert W. Buchanan (Paperback - November 26, 2002) </li></ul><ul><li>Disaster Management and Preparedness by Thomas D. Schneid, Larry Collins (Hardcover - November 22, 2000) </li></ul>
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