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  • 1. ALABAMA STATE UNIVERSITY COLLEGE OF EDUCATION SYLLABUS FOR Business Communication COURSE NUMBER: BUS 204 CATALOG DESCRIPTION: This is a management/communication course applied to office supervision of personnel, work flow, reports, regulations of office communications, banking, payrolls, tax records, office equipment, supplies and career opportunities in office occupations. The student will make decisions on how to write business letters and other forms of business communication PREREQUISITES: None CREDIT HOURS: 03 INSTRUCTOR: Dr. Jacqualine D. Myers TELEPHONE: 334-229-4447 OFFICE: 206 McGehee Hall OFFICE HOURS: As Posted ATTENDANCE POLICY: See University Bulletin Any student requiring alternative formats for testing and/or handouts for this course, or other types of accommodations, due to a disabling condition, should advise the instructor within the first week of class. The university does not permit students to bring into the classroom anyone who has not registered for the course. Prepared by:_______________________________ Jacqualine Myers Date Approved by:______________________________ Department Chair Date ______________________________
  • 2. 2 Dean Date MISSION STATEMENT FOR THE TEACHER EDUCATION PROGRAM The mission of the Business Teacher Education Program is to prepare future business educators to enter a profession that requires content and professional knowledge, skill competence, and the appropriate dispositions. To this end, our development of professional educators is grounded in a comprehensive liberal arts education integrated with a professional teacher preparation program that relies heavily on the complimentary field experience. Course Description This course will provide updated concepts, methods, and guides for developing student awareness of—and competence with—the business of communication. Behavioral Objectives Upon completion of Business Communication, the student will be able to: A. Write an autobiography. B. Use proper grammar and punctuation in writing. C. Write a variety of business letters, memos, messages. D. Write business reports. E. Compile an employment portfolio. F. Write an annotated bibliography. G. Compose and deliver a well-organized five-minute speech. ALABAMA QUALITY TEACHING STANDARDS Knowledge of standard oral and written Knowledge of the impact of native language and linguistic background on language acquisition. Knowledge of media communication technologies that enrich learning opportunities. SDE Standards
  • 3. 3 As a result of business communication, class discussion and demonstrations, students will: (7) (a) 2. (vi) (1) Compose business letters, reports, and memoranda according to accepted business forms; (1) Apply current business terminology in the writing, speaking, and interpreting of business information; (IV) Select from alternative communication systems in terms of using accepted procedures in view of the cost and time factors; (V) Select and use appropriate references in solving business-related Problems. Know accounting, business communications, information processes, business law, economics, management, administrative procedures, office procedures which serve as a foundation for all business subjects and develop specific abilities needed to perform satisfactorily in business occupations. 290-3-3.25 (1)(a). Compose business letters, reports, and memoranda, process incoming and outgoing telephone messages applying cost and time factors, apply current business terminology in writing, speaking, and interpreting business information, select alternative communications systems by applying procedures based on cost and time factors, process incoming and outgoing mail, select and use references in solving business-related problems, and plan, develop, and deliver oral presentation using presentation software. (VI) Office procedures to: (1) Process from pre-dictated or written materials business papers such as reports, memoranda, letters, charts, forms, form letter, labels, envelopes, bills, index cards, manuscripts, and itineraries with the speed and accuracy necessary for employability; (2) Professional qualities essential to effective teaching, such as Punctuality, communication skills, and acceptance of responsibility; CF (CA) NCATE #1 (3) Apply the concept of mathematics, science, and communication In the workplace; (4) Prepare students to participate in contests and demonstrations; INTASC Standards Standard 6, Communication The teacher uses knowledge of effective verbal, nonverbal, and media communication techniques to foster active inquiry, collaboration, and supportive interaction in the classroom.
  • 4. 4 6.10 Knowledge 6.11 The teacher understands communication theory, language development, and the role of language development, and the role of language in learning. 6.12 The teacher understands how cultural and gender differences can affect communication in the classroom. 6.13 The teacher recognizes the importance of nonverbal as well as verbal communication. 6.14 The teacher knows about and can use effective verbal, nonverbal, and media communication techniques. 6.20 Dispositions 6.21 The teacher recognizes the power of language for fostering self-expression, identity development, and learning. 6.22 The teacher values many ways in which people seek to communicate and encourages many modes of communication in the classroom. 6.23 The teacher is a thoughtful and responsive listener. 6.24 The teacher appreciates the cultural dimensions of communication, responds appropriately, and seeks to foster culturally sensitive communication by and among all students in the class. 6.30 Performance 6.31 The teacher models effective communications strategies in conveying ideas and information and in asking questions (e.g. monitoring the effects of messages, restating ideas and drawing connections, using visual, aural, and kinesthetic cues, being sensitive to nonverbal cues given and received). 6.32 The teacher supports and expands learner expression in speaking, writing, and other media. 6.33 The teacher knows how to ask questions and stimulate discussion in different ways for
  • 5. 5 particular purposes, for example, probing for learner understanding, helping students articulate their ideas and thinking processes, promoting risk-taking and problem- solving, facilitating factual recall encouraging convergent and divergent thinking, stimulating curiosity, helping stimulate students to question. 6.34 The teacher communicates in ways that demonstrate a sensitivity to cultural and gender differences (e.g. appropriate use of eye contact, interpretation of body language and verbal statements, acknowledgment of and responsiveness to different modes of communication and participation). 6.35 The teacher knows how to use a variety of media communication tools, including audio- visual aids and computers, including educational technology, to enrich learning opportunities. Pre-Assessment A written test will be administered to determine student’s strength and weaknesses. INTASC Standards Standard 6 NATIONAL MARKETING EDUCATION STANDARDS COMMUNICATION AND INTERPERSONAL SKILLS (These will be applied throughout the course objective) 1.0 EXPLAIN THE NATURE OF EFFECTIVE COMMUNICATION-The student will be able to. 1.1 Explain the nature of effective communication in business and marketing 1.2 Identify types of communication that are important in business and marketing. 1.3 Identify characteristics of effect communication. 1.4 Identify barriers to effective communication and describe techniques for overcoming those barriers. 2.0 APPLY EFFECTIVE LISTENING SKILLS-The student will be able to: 2.1 Distinguish between active and passive listening. 2.2 List reasons that you choose to listen to others. 2.3 Identify rewards associated with listening to others. 2.4 Describe the importance of listening to others.
  • 6. 6 2.5 Discuss barriers to effective listening. 2.6 Explain the elements of effective listening. 2.7 Discuss guidelines for effective listening. 2.8 Practice active listening. 3.4 USE PROPER GRAMMAR AND VOCABULARY-The student will be able to:.0 3.1 Identify proper subject/verb agreement in sentences. 3.2 Identify proper noun/pronoun agreement in sentences. 3.3 Identify proper use of adverbs and adjectives in sentences. 3.4 Identify complete sentences. 3.5 Identify correct word usages in sentences. 3.6 Explain the importance of using a technical vocabulary. 3.7 Explain the relationship of business success to proper grammar. 3.8 Demonstrate the proper use of grammar and vocabulary. 04.0 REINFORCE SERVICE ORIENTATION THROUGH COMMUNCIATION- The student will be able to: 04.01 Define the term: service orientation 04.02 Explain the relationship between communication and service. 04.03 Identify ways in which employees in business and marketing can demonstrate a service orientation. 04.04 Demonstrate procedures for reinforcing a service orientation through communication. 05.0 EXPLAIN THE NATURE OF EFFECTIVE VERBAL COMMUNIATION-The student will be able to: 05.01 Explain t he importance of voice in communicating with others. 05.02 Identify characteristics of effective verbal communication. 05.03 Describe how nonverbal communication affects verbal messages. 05.04 Explain the importance of effective verbal communication in business and marketing. 06.0 ADDRESS PEOPLE PROPERLY-The student will be able to: 06.01 Identify situations in which business and marketing employees need to address others in a business like manner. 06.02 Explain the importance of addressing others in a business like manner. 06.03 Discuss guidelines for addressing other properly. 06.04 Address others in a business like manner. 07.0 HANDLE TELEPHONE CALLS IN A BU SINESSLIKE MANNER-The student will be able to:
  • 7. 7 07.01 Describe proper verbal skills needed to handle telephone calls. 07.02 Explain attitude needed when handling telephone calls. 07.03 Explain standard procedures for taking messages. 07.04 Describe and demonstrate procedures for handling telephone call in a business like manner. 08.0 PERSUADE OTHERS-The student will be able to: 08.01 Explain the importance of being able to persuade others. 08.02 Describe occasions in business for persuading others. 08.03 Identify factors that determine a person’s credibility with others. 08.04 Explain and demonstrate procedures for persuading others. 09.0 GIVE DIRECTIONS FOR COMPETING JOB TASKS-The student will be able to: 09.01 Explain the importance of giving directions for completing job tasks. 09.02 Describe characteristics if effective directions. 09.03 Give directions for completing job tasks to staff members. 10.0 MAKE ORAL PRESENTATIONS-The student will be able to: 10.01 Identify occasions when oral presentations are required. 10.02 Explain the importance of communication skills in oral presentations. 10.03 Describe characteristics of effective oral presentations. 10.04 Discuss the role of visual support in making oral presentations. 10.05 Demonstrate procedures for making oral presentations. 11.0 EXPLAIN THE NATURE OF WRITTEN COMMUNICATIONS-The student will be able to: 11.01 Identify types of written communication used in business. 11.02 Identify characteristics of effective written communication. 11.03 Explain the importance of neatness/accuracy when using written communication in business. 11.04 Explain the importance of effective written communication. 12.0 WRITE BUSINESS LETTERS-The student will be able to: 12.01 Identify types of business letters. 12.02 Describe the components of an effective business letter. 12.03 Explain the guidelines for business letter writing. 12.04 Write a business letter.
  • 8. 8 13.0 WRITE INFORMATIONAL MESSAGES-The student will be able to: 13.01 Define the term: informational messages. 13.02 Identify examples of informational messages used by businesses. 13.03 Explain the purposes of informational messages. 13.04 Demonstrate procedures for writing informational messages. 14.0 WRITE INQUIRIES-The student will be able to: 14.01 Define the term: inquiries 14.02 Identify occasions when inquiries are written by businesses. 14.03 Describe the importance of writing inquiries. 14.04 Demonstrate procedures for writing inquiries. 15.0 WRITE PERSUASIVE MESSAGES-The student will be able to: 15.01 Define the term: persuasive messages. 15.02 Identify types of persuasive messages written by businesses. 15.03 Explain the importance of writing persuasive messages. 15.04 Describe characteristics of effective persuasive messages. 15.05 Demonstrate procedures for writing persuasive messages. 16.0 PREPARE SIMPLE WRITTEN REPORTS-The student will be able to: 16.01 Identify types of simple written reports used in business. 16.02 Explain characteristics of simple written reports. 16.03 Prepare a simple written report. 17.0 USE COMMUNICATIONS TECHNOLOGIES/SYSTEMS-The student will be able to: 17.01 Identify communications technologies/systems often used in businesses. 17.02 Describe the benefits of communications technologies/systems. 17.03 Explain procedures of using communications technologies/systems. 17.04 Demonstrate use of communications technologies/systems. 18.0 FOLLOW DIRECTIONS-The student will be able to: 18.01 Explain the importance of following directions at work. 18.02 Discuss sources that provide directions at work. 18.03 Distinguish between oral and written directions. 18.04 Describe and demonstrate procedures for following directions. 19.0 EXPLAIN THE NATURE OF STAFF COMMUNICATION-The student will be able to:
  • 9. 9 19.01 Identify channels of staff communication. 19.02 Explain the types of information transmitted through different channels of staff communication. 19.03 Explain the importance of effective staff communication to business. 19.04 Describe guidelines for communicating with other employees. 20.0 EXPLAIN THE USE OF INTERDEPARTMENTAL/COMPANY COMMUNICATIONS-The student will be able to: 20.01 Explain the importance of interdepartmental/company communication. 20.02 Identify the types of interdepartmental/company communication. 20.03 Explain the kinds of information that would be transmitted through internal channels. 20.04 Discuss barriers to effective interdepartmental/company communication. 21.0 DESCRIBE ETHICAL CONSIDERATIONS IN PROVIDING INFORMATION- The student will be able to: 21.01 Define the following terms: confidential information, confidentiality, and gossiping. 21.02 Identify reasons for safeguarding confidential information. 21.03 Explain circumstances in which confidential information should be divulged. 21.04 Explain potential impacts of spreading workplace gossip. 21.05 Describe the importance of providing honest information to and about consumers. 21.06 Explain ethical methods for communicating information to others. 22.0 RESPECT THE PRIVACY OF OTHERS-The student will be able to: 22.01 Define the term: privacy. 22.02 Explain the importance of respecting the privacy of others’ electronic communication. 22.03 Discuss privacy issues associated with sharing a computer/office space with a coworker. 23.0 TREAT OTHERS FAIRLY AT WORK-The student will be able to: 23.01 Define the following terms: gender, sexual orientation, physical condition, ethnic heritage, lifestyle, and harassment. 23.02 Describe ways in which people in the workplace differ.
  • 10. 10 23.03 Explain the importance of valuing differences in the workplace. 23.04 Describe and demonstrate ways of treating others fairly at work. 24.0 DEVELOP CURLTURAL SENSITIVITY-The will be able to: 24.01 Define the term cultural sensitivity 24.02 Explain the importance of exhibiting cultural sensitivity. 24.03 Describe and demonstrate ways of treating others fairly at work. 25.0 FOSTER POSITIVE WORKIG RELATIONSHIPS-The student will be able to: 25.01 Define the following terms: human relations, interdependence, defeatist attitude, inferior attitude, superior attitude, mature attitude, authoritarian leaders, democratic leaders, and laissez-faire leaders. 25.02 Explain how human relationships are significant aspects of our daily lives. 25.03 Describe the importance of effective human relations at work. 25.04 Identify skills needed to develop effective relationships. 25.05 Discuss the significance of interdependence among workers. 25.06 Describe attitudes that are common among workers. 25.07 Describe leadership styles. 25.08 Explain actions employees should take to establish effective working relationships with each leadership style. 26.0 PARTICIPATE AS A TEAM MEMBER-The student will be able to: 26.01 Define the following terms: teamwork, teams, committee, standing committee, short-term committee, quality circles, project teams, and work teams. 26.02 Distinguish between teams and groups. 26.03 Identify types of teas used by businesses. 26.04 Explain the importance of teams. 26.05 Describe what it means to be a team member. 26.06 Demonstrate guidelines for being a good team member. 27.0 EXPLAIN THE NATURE OF POSITIVE CUSTOMER/CLIENT RELATION- The Student will be able to: 27.01 Explain what it means to have positive customer/client relations. 27.02 Identify factors that affect customer/client relations. 27.03 Discuss the importance of positive customer/client relations. 27.04 Describe techniques for building positive customer/client relations.
  • 11. 11 28.0 DEMONSTRATE A CUSTOMER-SERVICE MINDSET-The student will be able to: 28.01 Identify beliefs held by employees who have a customer-service mindset. 28.02 Describe the importance of exhibiting a customer-service mindset. 28.03 Identify occasions when marketing employees can exhibit a customer- service mindset. 28.04 Describe and demonstrate a customer-service mindset. 29.0 HANDLE CUSTOMER INQUIRIES-The student will be able to: 29.01 Explain the nature of customer inquiries. 29.02 Identify the types of customer inquiries. 29.03 Discuss the importance of possessing knowledge of the company (e.g., policies, history, capabilities, etc.) and product. 29.04 Describe guidelines for handling customer inquiries. 29.05 Demonstrate use of proper procedure for solving a customer inquiry in a marketing situation. 30.0 SHOW EMPATHY FOR OTHERS-The student will be able to: 30.01 Define the following terms: empathy and sympathy. 30.02 Distinguish between empathy and sympathy. 30.03 Explain how empathy is developed. 30.04 Describe and demonstrate ways to show empathy. 31.0 USE APPROPRIATE ASSERTIVENESS-The student will be able to: 31.01 Define the following terms: assertiveness, passiveness, and aggressiveness 31.02 Describe assertive behavior and explain its importance. 31.03 Compare passive and aggressive behaviors. 31.04 Describe barriers to assertive behavior. 31.05 Explain beliefs that contribute to assertive behavior. 31.06 Describe ways to show verbal and nonverbal assertiveness. 31.07 Demonstrate appropriate assertiveness. 32.0 DEMONSTRATE PROBLEM-SOLVING SKILLS-The student will be able to: 32.01 Define the term: problem solving. 32.02 Identify situations in which problem-solving skills are needed in business and marketing. 32.03 Explain the importance of problem solving in business and marketing.
  • 12. 12 32.04 Explain and demonstrate procedures for problem solving. 33.0 HANDLE DIFFICULT CUSTOMERS-The student will be able to: 33.01 Define the following terms: disagreeable customers, domineering/superior customers, and dishonest customers. 33.02 Identify types of difficult customers. 33.03 Describe categories of disagreeable customers. 33.04 Discuss categories of domineering/superior customers. 33.05 Describe ways in which customers are dishonest. 33.06 Identify situations in which customers become difficult. 33.07 Describe and demonstrate procedures for handling difficult/disagreeable customers. 34.0 INTERPRET BUSINESS POLICIES TO CUSTOMERS/CLIENTS-The student will be able to: 34.01 Define the term: business policy. 34.02 Identify characteristics of effective business policies. 34.03 Describe reasons for having business policies. 34.04 Explain types of business policies that affect customers. 34.05 Discuss the role of employees in interpreting business policies. 34.06 Explain when business policies should be interpreted. 34.07 Explain and demonstrate procedures for interpreting business policies to customers. 35.0 HANDLE CUSTOMER/CLIENT COMPLAINTS-The student will be able to: 35.01 Define the term: complaint 35.02 Identify the costs associated with customer complaints. 35.03 Identify reasons for customer complaints. 35.04 Describe the benefits of customer complaints. 35.05 Explain the importance of appropriately handling customer complaints. 35.06 Explain and demonstrate procedures for handling customer complaints. 36.0 HANDLE SITUATIONS WHEN THE CUSTOMER IS AT FAULT-The student will be able to: 36.01 Identify situations in which the customer can be at fault. 36.02 Describe the importance of handling situations properly when the customer is at fault. 36.03 Explain and demonstrate procedures for handling situations in which the customer is at fault.
  • 13. 13 37.0 DEMONSTRATE NEGOTIATION SKILLS-The student will be able to: 37.01 Define the term: negotiation. 37.02 Identify business situation in which negotiation skills are needed. 37.03 Describe and demonstrate negotiation skills in business situations. 38.0 EXPLAIN THE NATURE OF ORGANIZATIONAL CHANGE-The student will be able to: 38.01 Define the following terms: organizational change, reactive change, and planned change. 38.02 Describe types of organizational change. 38.03 Identify forces that create the need for organizational change. 38.04 Identify dimensions along which an organization can change. 38.05 Explain barriers to organizational change. 38.06 Describe management techniques for overcoming the barriers to organizational change. 38.07 Explain guidelines for implementing planned organizational change. 39.0 DESCRIBE THE NATURE OF ORGANIZATIONAL CONFLICT-The student will be able to: 39.01 Define the term: conflict. 39.02 Describe constructive ways that conflict can affect organizations. 39.03. Explain destructive effects of conflict on organizations. 39.04 Describe conflict’s stages of development. 39.05 Explain types and causes of conflict within organizations. 39.06 Describe steps for conflict resolutions. 40.0 EXPLAIN THE NATURE OF STRESS MANAGEMENT-The student will be able to: 40.01 Define the following terms: stress and burnout. 40.02 Describe signs and causes of employee stress 40.03 Explain how stress can lead to burnout. 40.04 Describe types of programs companies can use to prevent, identify, and alleviate employee stress. 41.0 PREPARE COMPLEX WRITTEN REPORTS- The student will be able to: 41.01 Identify types of complex written reports in business. 41.02 Describe the elements of complex written reports.
  • 14. 14 41.03 Prepare a complex written report. 42.0 CONDUCT STAFF MEETINGS-The student will be able to: 42.01 Identify characteristics of effective staff meetings. 42.02 Describe and demonstrate procedures for conducting staff meetings. 43.0 EXPLAIN MANAGEMENT’S ROLE IN CUSTOMER RELATIONS-The student will be able to: 43.01 Describe management’s role in developing policies that will impact customer relations. 43.02 Explain types of policies that will affect customer relations. 43.03 Discuss methods for collecting customer feedback. 43.04 Describe techniques/strategies for rewarding effective customer relationships. Course Content/Instruction Sequence A. Review of Language Sentences and Skills B. Foundations and Frontiers in Communication 1. Communication Theory 2. Word Processing: A Vital Communication Tool 3. Nonsexist Communication 4. Intercultural and International Communication C. Interactional Communication 1. Dynamics of Nonverbal Communication 2. Techniques of Effective Speaking 3. Effective Interpersonal Communication D. Communication Concepts, Goals, Skills, Criteria 1. Interpersonal and Organizational Concepts 2. Basic Goals and Fundamental Skills 3. Communication Criteria and Message Effectiveness E. Organizational Communication 1. Planning, Organization and Development of Business Messages 2. Appropriate Tones for Business Messages 3. Effective Appearance of Business Messages 4. Conducting Research in Business Communication
  • 15. 15 5. Data-Based Communication Consulting 6. Media: Getting the Message Across F. Written Communication 1. Writing Style and Mechanics 2. Effective Letters and Memos 3. Successful Report Writing 4. Skills of Technical Writing 5. Sales Communication G. Career Planning and Development 1. Career Planning and Job-Search Communication 2. Careers in the Communication Field 3. Organizations for Business Communicators Methodology Methodology used will be lecture/demonstration, discussion, question and answer, learning activity packets, workbook and guest lecturers. Courses, instructional strategies, and equipment may be modified to ensure t hat special populations have equal access to the full range of learning experiences and skill development in Business Education. Individual needs of students must be determined by assessments of their interests, abilities, and special needs. Once individual needs have been determined, a support service program, planned cooperatively with the business teacher and support personnel, may be initiated. Course Requirements A. Pretest B. Oral Presentation 1. Autobiography 2. Report on Communication Theorists C. Composition Projects 1. Minutes 2. Memoranda 3. Manuscripts D. Dictation for Evaluation 1. Use of dictation-transcription equipment E. Sentence Revision Project F. Spelling
  • 16. 16 G. Employment Portfolio 1. Resume 2. Letter of Application 3. Recommendation Letter 4. Letter Following an Interview H. Communications Portfolio I. Current Events—local, regional, national and international J. Research Report/Proposal Presentation K. Annotated Bibliography (Major/Minor Area) Required Resources Means, Tom. Communication for the workplace, South-Western Publishing Company, Ohio, 2001. Means, Tom. Communication for the workplace workbook, South-Western Publishing Company, Cincinnati, Ohio, 2001. Evaluation and Minimum Standards Objective A will be evaluated according to the criteria below: a. Typing 10 points b. Use of Language 25 points c. Organization and support 50 points d. Introduction and conclusion 15 points 100 points You must achieve at least 70 points to meet the objective. Objective B will be evaluated through a series of grammar and punctuation exercises. You must correctly accomplish 70% of the exercise. Objective B will be evaluated according to the criteria below: a. use of proper grammar 25% b. use of proper subject/verb agreement in sentences 25% c. Identification of complete sentences 25%
  • 17. 17 d. use of correct punctuation 25% 100% Objective C will be evaluated through your writing of business letters, memos, and messages. In-order for each to be correct, it must not contain any more than one error. In order to pass the objective, 70 percent of the letters, memos, and messages must be correct. Objective C will be evaluated according to the criteria below: a. Identification of types of business letters, memos and messages 25% b. Format of business letters, memos and messages 25% c. Composition of business letters, memos and messages 25% d. Explanation of guidelines for business letter writing 25% 100% Objective D will be evaluated through your writing of business reports. Reports will b graded on the following criteria: a. Organization and support 50 points b. Format 15 points c. Use of Language 25 points d. Typing 10 points 100 points You must achieve at least 70 points to meet the objective. Objective E will be evaluated on performance on compiling an employment portfolio with at least 70 points to pass the objective. Objective E will be evaluated according to the criteria below: a. Organization and support 25% b. Format 25% c. Use of Language 25% d. Typing 25% 100% Objective F will be evaluated on the following criteria: a. Organization and support 50 points b. Format 15 points c. Use of Language 25 points
  • 18. 18 d. Typing 10 points 100 points You must achieve at least 70 points to meet the objective. Objective G will be evaluated on the following criteria: a. Introduction and conclusion 25 points b. Organization 25 points c. Support 25 points d. Use of Language 15 points e. Eye Contact 10 points 100 points You must achieve at least 70 points to meet the objective. You may have notes, but the speech will not be read. Be prepared to answer questions on the content of your presentation. NOTE OF INTEREST: Late assignment will not be accepted without a university excuse. Cell Phones and Pagers should be turned off or placed on mute. Mid-term and final examinations will be administered. An inventory test will be administrated beginning and at the end of the course. In order to pass the course with a grade of A, you must: 1. Meet the minimum standards and pass all 7 objectives for the course. 2. Average 90 percent on all graded work. For a grade of B, you must: 1. Meet minimum standards and pass 6 objectives for the course. 2. Average 80 percent on all graded work. For a grade of C, you must: 1. Pass 5 objectives 2. Average 70 percent on all graded work. For a grade of D, you must: 1. Pass a minimum of 4 objectives 2. Average 60 percent on all graded work. For a grade of F, you will have: 1. Any score below passing 4 objectives.
  • 19. 19 2. Average 50 percent or less on all graded work. Bibliography Wolf, Morris P. and Shirley Kuiper. Effective Communication in Business. Twelfth Edition, Cincinnatti: South-Western Publishing Company, 2000. (TEXT). Van Huss, Susie J. Basic Letter and Memor Writing, Second Edition, Cincinnati: South-Western Publishing Company, 1987 (Supplementary Text). Brown, Gordon W., et. Al., Understanding Business and Personal Law, Ninth Edition, Westerville, Ohio, Glensco Division Macmillan McGraw-Hill, 1993. Business Education Framework for Nebraska Schools, Lincoln, Nebraska, Nebraska Department of Education, 1994. Business Etiquette, “Birmingham Business Journal,” July 3, 1997, pp. 16-17 Technical Education, 1994. Business Technology Curricula, Frankfort, Kentucky, Kentucky Department of Technical Education, 1994. Competency Profile of Bookkeeper Accountant with Computers, sponsored by Atlantic Community College; conducted by the National Academy, Center on Education and Training for Employment, The Ohio State University, December 7-8, 1989. DACUM Research Chart for Accounting Assistant, produced by Northeast Wisconsin Technical College; developed by Center on Education and Training for Employment, College Education, The Ohio State University, October 13-14. DACUM Research Chart for Accounting Associate, College of the Mainland, Division of Business, May 9, 1989. Daughtry, Ann Scott, et. al., Introduction to Business: The Economy and You, 2nd Edition, Cincinnati, Ohio, South-Western Publishing Co., 1992.
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  • 28. 28 Dlabay, Les R., and James Calvert Scott, Business Principles and Management, 10th Edition, Cincinnati, Ohio, South-Western Publishing Co.,1996. Everard, Kenneth E., and James L. Burrow, Business Principles and Management, 10th Edition, Cincinnati, Ohio, South-Western Publishing Co., 1996. Locker, Kitty O., Business and Administrative Communications, 3rd edition, Burr Ridge, Illinois, Richard D. Irwin, Inc., 1995. Mieters, Norbert J., et. al., Law for Business, 14th edition, Cincinnati, Ohio, South- Western Publishing Co., 1993 NBEA Curriculum Standards for Accounting, Draft, National Business Education Association, Reston, Virginia, May 14, 1995. New Jersey Occupational Competency List for Clerk Typist/Word Processor, Northeast Curriculum Coordination Center, New Jersey Department of Education, Department
  • 29. 29 of Education, Division of Adult and Occupational Education, Aberdeen, New Jersey, 1992. Technology in the Classroom, National Business Education Yearbook, No. 33, Nancy J. Groneman and Karen C. Kaser, editors, 1995. The Evolving Vision of Education For and About Business, PCBEE Policy Statement, #57, Ball State University, Muncie, Indiana, 1995. Vocational Education Curriculum Development/Business Education Course Outlines and Core Competencies. Baton Rouge, Louisiana, Louisiana Department of Education, 1992.