Intelligent Communications Roadmap Mike Thurk, Group Vice President,  Global Communications Solutions September 2005
Five Years of Vision, and now… Intelligent Communications Roadmap <ul><li>Agenda </li></ul><ul><li>2005, Avaya defines Int...
An Exciting Future for Growth <ul><li>Build Upon Success  </li></ul><ul><li>Mobility  </li></ul><ul><li>New Branch Solutio...
Intelligent Communications  Thought Leadership Communications solutions to move up the value curve <ul><li>People more  pr...
Delivering On Our Commitments <ul><li>Communications-enable business processes and applications </li></ul><ul><li>Seamless...
Intelligent Communications  Fast-Paced Progress… Making people more productive, processes more intelligent, customers more...
What Are Business Communications  Applications? Email Instant Messaging Voice Messaging Unified Communication Telephony Co...
Intelligent Communications  Business Communications Applications <ul><li>Telephony </li></ul><ul><ul><li>Communication Man...
Intelligent Communications  Business Application Integration <ul><li>Open Business Process Integration </li></ul><ul><ul><...
Intelligent Communications  Right Network Integration <ul><li>High Availability & Security </li></ul><ul><ul><li>Applicati...
Intelligent Communications  Right Time, Right Device, Right Media <ul><li>Mobility by Design </li></ul><ul><ul><li>Mobile ...
Demo Seamless Enterprise Communications Outside the Enterprise Inside the Enterprise CN620 Dual Network Mobile Office Devi...
Intelligent Communications Continued Leadership in 2006… Service-Oriented Architecture Peer-to-Peer Integration Mid-Market...
Enterprise Roadmap 2005 Introduced New Future 2006 * partner solution MultiVantage™ Service Oriented Architecture Communic...
Small Business Roadmap MultiVantage™  H.323 networking Key system operation Jump Start Installation Simplified diagnostics...
+ Organization Products & Solutions Go To Market
Global R & D Reach Germany United Kingdom Ireland Israel India Australia Japan New Jersey Denver California
Intelligent Communications for the  Distributed Enterprise Relies on Key Technologies  2G/2.5G Business Apps Comm Apps IP ...
Avaya Advantage <ul><li>Continuous Transformation </li></ul><ul><ul><li>SIP, Web Services, Service Oriented Architecture <...
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© 2005 Avaya Inc. All rights reserved.

  1. 1. Intelligent Communications Roadmap Mike Thurk, Group Vice President, Global Communications Solutions September 2005
  2. 2. Five Years of Vision, and now… Intelligent Communications Roadmap <ul><li>Agenda </li></ul><ul><li>2005, Avaya defines Intelligent Communications </li></ul><ul><li>Progress Report </li></ul><ul><li>2006, Foundation for Execution </li></ul>
  3. 3. An Exciting Future for Growth <ul><li>Build Upon Success </li></ul><ul><li>Mobility </li></ul><ul><li>New Branch Solutions </li></ul><ul><li>Mid-Market Initiatives </li></ul><ul><li>Customer Services </li></ul><ul><li>Globalization (Product & Go-to-Market) </li></ul><ul><li>Channels and Partners </li></ul><ul><li>Multi-Vendor (Off Our Base) </li></ul>
  4. 4. Intelligent Communications Thought Leadership Communications solutions to move up the value curve <ul><li>People more productive </li></ul><ul><li>Processes more intelligent </li></ul><ul><li>Customers more satisfied </li></ul>
  5. 5. Delivering On Our Commitments <ul><li>Communications-enable business processes and applications </li></ul><ul><li>Seamless communications services experience in a mobile environment </li></ul><ul><li>Open, flexible, reliable, scalable, secure, easy-to-use IP Communications </li></ul><ul><li>Scalable, carrier-grade hosted solutions </li></ul><ul><li>Investment protection and multi-vendor choices </li></ul><ul><li>Expanded markets: multi-vendor and globalization </li></ul>What we said <ul><li>Intelligent Communications </li></ul><ul><li>Mobility Solutions </li></ul><ul><li>Communication Manager 3.0, Converged Communications Server 3.0 </li></ul><ul><li>Hosted Solutions: Philippines/PLDT and TeleTech Wins </li></ul><ul><li>Third-Party SIP Phone and Carrier Service Interoperability </li></ul><ul><li>Tenovis Product Integration, and Global Market Share Growth </li></ul>What we’ve delivered
  6. 6. Intelligent Communications Fast-Paced Progress… Making people more productive, processes more intelligent, customers more satisfied
  7. 7. What Are Business Communications Applications? Email Instant Messaging Voice Messaging Unified Communication Telephony Contact Centers Mobility & Softphone Conferencing Collaboration
  8. 8. Intelligent Communications Business Communications Applications <ul><li>Telephony </li></ul><ul><ul><li>Communication Manager 3.0 </li></ul></ul><ul><ul><li>Tenovis Product Integration </li></ul></ul><ul><li>Contact Center </li></ul><ul><ul><li>Interaction Center 7.0 </li></ul></ul><ul><ul><li>Voice Portal </li></ul></ul><ul><ul><li>Speech Application Builder </li></ul></ul><ul><li>Conferencing </li></ul><ul><ul><li>Meeting Exchange Standard Edition </li></ul></ul><ul><li>Communication Services </li></ul><ul><ul><li>Converged Communications Server 3.0 </li></ul></ul>
  9. 9. Intelligent Communications Business Application Integration <ul><li>Open Business Process Integration </li></ul><ul><ul><li>Web Services Business Process Execution Language </li></ul></ul><ul><li>On the Path to a Service Oriented Architecture (SOA) </li></ul><ul><ul><li>Audio Conferencing integration withIBM Lotus Notes, Domino and Sametime </li></ul></ul><ul><li>Small & Medium Business Integration </li></ul><ul><ul><li>IP Office & Microsoft CRM </li></ul></ul>
  10. 10. Intelligent Communications Right Network Integration <ul><li>High Availability & Security </li></ul><ul><ul><li>Application Assurance Networking </li></ul></ul><ul><li>Expanded Alliances </li></ul><ul><ul><li>Extreme, Juniper </li></ul></ul><ul><li>Expanded Developer Connection program </li></ul><ul><ul><li>Up to 1,300 members, and growing </li></ul></ul><ul><li>SIP Interoperability Lab </li></ul>
  11. 11. Intelligent Communications Right Time, Right Device, Right Media <ul><li>Mobility by Design </li></ul><ul><ul><li>Mobile activation of every Avaya end-user </li></ul></ul><ul><li>Fixed Mobile Convergence </li></ul><ul><ul><li>Motorola, Nokia, RIM, Symbian </li></ul></ul><ul><li>Voice Quality Enhancements for Mobile Computing </li></ul><ul><ul><li>Intel </li></ul></ul>
  12. 12. Demo Seamless Enterprise Communications Outside the Enterprise Inside the Enterprise CN620 Dual Network Mobile Office Device W110 WLAN Access Points Wireless Services Manager IP LAN / WAN W310 WLAN Gateway Cellular Network Avaya Gateway PSTN Avaya CM Server
  13. 13. Intelligent Communications Continued Leadership in 2006… Service-Oriented Architecture Peer-to-Peer Integration Mid-Market Solutions High Availability & Scale
  14. 14. Enterprise Roadmap 2005 Introduced New Future 2006 * partner solution MultiVantage™ Service Oriented Architecture Communication Manager, Converged Communication Server Enterprise Survivability Branch Office Scalability Assured Networking App/SIP Enablement Tenovis I55 integ. SIP-enablement of applications Branch solutions Tenovis SIP Event-driven notification Ongoing scale, redundancy, security Umbrella management Networked Call Processing Federated SIP Expanded SOA, BPEL Contact Center - Customer Interaction Suite Messaging Conferencing, Video, Web Collaboration Broad suite update IM/Presence, scale Voice Portal Dialog Designer Proactive Contact Capacity, SIP endpoints Continued suite updates Deeper business integration Enterprise reporting Modular Messaging *Speech auto-attend. SIP Integration Serenade TUI Deployment ease Presence Integration More branch options SIP Audio/Web Conf. Video in Softphone On-demand Conf. Speech auto-attend. Multi-point Integrated Video Mid-market conferencing SIP-based video Fully embedded Audio/Web/Video Mobility and Unified Access IP, SIP, Wi-Fi, Soft phones Phone applications Nokia, RIM apps Motorola trials complete Communications Portal More phone/cell apps Expanded fixed/mobile Home office Avaya Global Services Remote Managed IP Telephony Secure access/control Remote Managed Conferencing Software release mgmt. Partner Support Services Business process consulting Remote managed Contact Centers
  15. 15. Small Business Roadmap MultiVantage™ H.323 networking Key system operation Jump Start Installation Simplified diagnostics Ease of use enhancements Reporting – 3 rd party integration SMB Contact Center MS CRM 3.0 Improved Installation Centralized Msg w/ Intuity Test-to-speech, IVR Call recording Embedded VM Distribution Lists Remote client enhancements Partner SOE New offers Partner 5 X 9 T1 support Partner restyled phones I5 r2.3DECT GUI; Hospitality Improvements IP Office Small Office Edition Tenovis Integration Integral 5 addition to portfolio Applications for conferencing and softphone Enhancements to Phone Manager User Interface Tenovis Integration Mobility and Collaboration 2004 Introduced New Future 2006 Contact Center Messaging Converged Infrastructure SOHO Offers Very Small Business Offers 21-100 Segment Open Applications / All-in-one Architecture 1-20 Segment IP Office and Applications SOHO/VSB 2005
  16. 16. + Organization Products & Solutions Go To Market
  17. 17. Global R & D Reach Germany United Kingdom Ireland Israel India Australia Japan New Jersey Denver California
  18. 18. Intelligent Communications for the Distributed Enterprise Relies on Key Technologies 2G/2.5G Business Apps Comm Apps IP Tel Infrastructure WiFi GSM/ Wireline WAN LAN Distributed Contact Center Contact Center Suite VoWLAN GUIs Device Apps Conferencing & Collaboration Personal Productivity Apps Access Business Process and Apps QoS, Security ENTERPRISE SERVICE PROVIDER Comm Services API Web Services/Workflow Application Assurance SIP, XML/SOAP, WML, SMS, VXML Fixed Mobile Convergence IP Multimedia Subsystem Virtualized Network Branch Solution IP Tel
  19. 19. Avaya Advantage <ul><li>Continuous Transformation </li></ul><ul><ul><li>SIP, Web Services, Service Oriented Architecture </li></ul></ul><ul><li>Contact Center Leadership </li></ul><ul><ul><li>Transforming the entire enterprise into a customer response engine </li></ul></ul><ul><li>Mobility by Design </li></ul><ul><ul><li>Right Time, Right Device, Right Network Communications </li></ul></ul><ul><li>Personalization and Presence </li></ul>

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