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The Future of Government Communications Networks Joe Skorupa Research VP
Challenges and IT Delivery Trends More sophisticated & demanding citizens Emergency Communications Border & Port Security First Responder Networks Improving efficiency & service consistency Commoditization & Consumerization Virtualization & Tera-Architectures Software Granularity & New Acquisition Models Community & Collaboration Challenges for Government IT New IT Realities
Communications Is Becoming Software QOS Security Scale Optimization Intranet Internet Home Carrier Mobile Applications Voice/video/data Multiple Networks Devices and Applications Servers and Datacenters Switch-centric Server- based Client- based Apps Infra Integration Offload XML Processing Dial tone Message stores Server- based Server + offload Overlays Switch/ router Physical Integrated Layered Application Evolution (Voice) Infrastructure Evolution (Core Network) Virtual
Avoid vendor-centric strategies
IP does not mean open
Emphasize integration, application support and security
Overlay first, integrate later
Software Creates a Fight for Control Application Server Network Middleware and Application Clustering Virtualization Layer Management Software Oper System As automation and standardization grow in infrastructure, vendors are vying for control of infrastructure control — trying to avoid commoditization Storage Operating System Vendors Strength: Current center of gravity Application Vendors Strength: Understand business need Networking Vendors Strength: Touch everything Middleware Vendors Strength: Application domain knowledge across service Management Software Vendors Strength: Understand service architecture Virtualization Vendors Strength: Complete control of resources Server Vendors Strength: Legacy center of gravity Storage Vendors Strength: It's all about data "The Platform is the Network Device" "The Platform is the Servers and Endpoints" "The Platform is the Middleware Server"
Rich Internet applications (RIA) – Google, Ajax, Live!
Enables new form factors
Paid services, or subsidized by advertising
The architecture of client computing has changed only gradually over the last 20 years. Connectivity and bandwidth are making new models of client computing possible. Predictions: By 2009, 60% of enterprises will employ at least five application delivery techniques By 2010, at least 60% of new application development projects will include RIA technology
By 2010, the Internet will be able to support 70 percent of business needs and deliver acceptable consumer quality (0.8 probability).
By 2010, the majority of large enterprises will rely on MPLS for their WAN needs (0.8 probability).
By 2010, the majority of small and midsize businesses (SMBs) will rely on IP virtual private networks (VPN) over the public Internet for their WAN needs (0.8 probability).
Trends Driving Network Planning Voice applications server; wireless; presence and messaging; security embedded into LAN/WAN LAN and telephony infrastructure converge on IP over Ethernet LAN Remote offices adopt public Internet as "good enough" Core networks rely on MPLS for its flexibility WAN Workers are more nomadic; Quality of and access to broadband Internet improves Networks optimize applications Collaboration, video applications (multicast or training-on-demand) grow Application integration with mobile devices drives fixed/mobile convergence Applications Directory, policy, security and presence management integrated into applications
Organizations that proactively assess and negotiate for network support and maintenance can reduce yearly support fees by at least 20 percent (0.7 probability).
Four Steps for Providing Efficient Maintenance
Negotiate and competitively bid
Understand market dynamics — discounts have changed!
Total contract, percent covered and contract length determine discount
Understand what coverage you need
Self spare basic infrastructure — especially devices with little software change
Look at refurb market for spares
Look to managed services
Bundled solution for equipment, maintenance and support
Treat level 2 and level 3 as utility
Consider other vendors for varying service models (free software upgrades, lifetime warranty…)
Just pay for 'service' not maintenance
1 2 3 4
Aligning Support to Delivery Communications are managed by a single, central organization, including any remote sites; all infrastructure spending is controlled centrally Each business unit manages its own communications and spending, operating independently of other business units Corporate infrastructure group is responsible for own communications as well as coordinating division units, as shown by the dotted lines
Economies of scale, efficiency
Cost visibility & control
Easier development/ integration of enterprise applications
Responsive to local needs
Rapid development and deployment of solutions
Combines benefits of both decentralized and centralized
Balances central and local needs
Traditionally less flexible
Isolated from the business
Less responsive to local needs
High cost due to duplication
Difficult to share data or expertise
Less efficient due to duplication, coordination and overhead
Requires stronger governance
Enterprise organization model Advantages Disadvantages Characteristics Decentralized Federated Business unit Contact center technology group
Aligning Operational Cost to Need Frequency – How Often You Do It Importance – How Critical Is It Size of Bubble = Difficulty Most companies focus on these things… … but ignore these things
Plan First, Then Build/Buy Network Services Corporate Strategic Plan Mission and strategic direction Markets and products Competitive positioning Network Plan Business or net needs Technologies or services Design and configuration Sourcing Timing Capital & operating budgets IT Architecture Applications Infrastructure Operations Management processes Sourcing Pull a Team Together to Analyze… Business Needs Network Needs Selected Services Network Services Analysis Applications, traffic types Growth Site types or locations Cost constraints Degree of control Security Risk profile Bandwidth or growth Connectivity Service levels Availability Features or functions Network Plans: Now Even More Relevant Global Widget Services Needs . . . . .