NICE Customer Interaction
Management Portfolio
Impacting Every Customer Interaction
2
Workforce Optimization
 Staffing & Scheduling
 Performance Management
 Best Practices
 Skills Management
 Incentive...
Nice en Contact Center Telefónica
Upcoming SlideShare
Loading in …5
×

Nice en Contact Center Telefónica

312 views
250 views

Published on

Ponencia de Altitude en el evento organizado por Telefónica sobre Tendencias en Contact Center en Madrid el 22/05/2014

Más información sobre el servicio Contact Center de Telefónica en http://bit.ly/Ut3TPR

Published in: Technology
0 Comments
0 Likes
Statistics
Notes
  • Be the first to comment

  • Be the first to like this

No Downloads
Views
Total views
312
On SlideShare
0
From Embeds
0
Number of Embeds
1
Actions
Shares
0
Downloads
1
Comments
0
Likes
0
Embeds 0
No embeds

No notes for slide

Nice en Contact Center Telefónica

  1. 1. NICE Customer Interaction Management Portfolio Impacting Every Customer Interaction
  2. 2. 2 Workforce Optimization  Staffing & Scheduling  Performance Management  Best Practices  Skills Management  Incentives Management Customer Intelligence  Cross-Channel Journey  Predictive Care  Social Feed & Influence  Previous Activities  Voice Biometrics & Fraud Prevention Real-time Analytics Real-time Decisioning Real-time Guidance & Automation Voice of the Customer  Surveys, Analytics, Social Post-Interaction Analysis  Big Data Analytics  Root-cause Investigation  Employee Voice Corrective Actions  Coaching  Rewards  Guidance Scripts  Cross-enterprise Workflows SHAPE the Interaction Continuously IMPROVE PREPARE for the Interaction

×