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Monetising Messaging Services
 

Monetising Messaging Services

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Monetising Messaging Services takes place on 14 - 17 March 2011 at Dexter House, London. Come and hear industry leaders discussing the future of messaging, and how to transform messaging traffic into ...

Monetising Messaging Services takes place on 14 - 17 March 2011 at Dexter House, London. Come and hear industry leaders discussing the future of messaging, and how to transform messaging traffic into new revenue streams.

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    Monetising Messaging Services Monetising Messaging Services Document Transcript

    • He ope ting g se ar m fro 14 xtra agin e e es ar rat va rvi m ho ors lu ce w c s e s SERVICESEvaluate and maximise the future potential of messaging servicesand understand how to develop innovative VAS that driverevenues and secure your competitive advantage KeyNOTe PReSeNTATIONSFIND OUT hOw TO l Shaun Gregory – Managing Directorl Combat SMS commoditisation of O2 Medial Transform future messaging traffic into new revenue streams l Keith Nurcombe – Head of O2 Healthl Capitalise on strategic collaboration with third party service PLUS exClUSIVe INSIGhTS FROM providers to secure your competitive advantage Kim Bybjerg, Managing Director of M2M,l Develop unique and innovative VAS to differentiate your offering KPN Groupl Exploit the future opportunities of VAS including mobile Sergio Cozzolino, Mobile ICT Sales Manager for advertising, m-commerce, m-health and M2M Corporate Customers, Telecom Italia Juergen Pillinger, Senior Business Development Manager, Orange AustriaADDITIONAl leARNING OPPORTUNITIeSl Pre-Conference Workshop – 14th March Razvan Barbulescu, Mobile Advertising Senior Learn how to extract value from messaging services in a commoditised market Product Manager, Vodafone Romania Led by Frederic Bertolino, Independent Messaging Consultant (Former Director for Messaging & Voice Products Development, Saadi Hussain, Head of Commercial Telefónica O2 Czech Republic) Propositions, BTl Post-Conference Workshop – 17th March Wolfgang Seibert, VP Business Marketing & Understand how to exploit the potential of M2M to stimulate revenue growth Messaging, Deutsche Telekom Led by Kim Byberg, Managing Director M2M, KPN Mohamed Salheen, Head of Business Solutions & Propositions, Mobily “This event will be a great opportunity for you to really challenge your thinking on the way SMS can work in Rémi Provendier, Head of Mobile & Online Payment Solutions, SFR multiple environments.” Elvin Altun, Mobile Marketing Unit Head, Turkcell Keith Nurcombe, Head of O2 Health, Telefónica O2 Oscar Jenkins, Director of Mobile Marketing, MDA “This will be the place to meet industry leaders and get a Senior Representative, Blyk Media new perspective on how to monetise your existing assets.” Vit Soupal, Senior Head of M-Payments & Partner Razvan Barbulescu, Mobile Advertising Senior Product Manager, Solutions, T-Mobile Czech Republic Vodafone Romania Senior Representative, MMARegister now at www.monetisingmessaging.com
    • Are you struggling to develop innovative offerings to drive messagingrevenues and differentiate yourself in the market?Do you want to avoid the risk of becoming a “bit pipe” for third party traffic?If your answer is yes, then Telecoms IQ’s Monetising Messaging Services event is the one for SERVICESyou. Don’t miss this exclusive opportunity to delve into the future of mobile messaging to hearhow to stimulate revenue generation. Come and learn from fellow mobile messaging expertson how to combat SMS commoditisation and develop and leverage innovative VAS to secureyour competitive advantage into the future. why yOU MUSTGain exclusive insight into issues including: Be TheRel The future of mobile messaging – the MDA will be presenting stacks, apps and failed ideasl How some of the best in the business have successfully developed and deployed l Benefit from 14 innovative VAS including: operator case studies • M2M delivery platforms demonstrating how to • High value M-health services successfully monetise • Tactical M-payments strategies your messaging servicesl How to successfully implement “opt-in” permission based advertising to drive revenue growth l Learn how to developl How to meet and respond to the demands and expectations of your volatile youth segment and implement innovative VAS toMonetising Messaging Services will demonstrate first-hand where you should invest your differentiate yourmoney in order to ensure a return on investment. Case studies from across Europe and the offering and secureMiddle East will give you the practical know-how and industry intelligence required to realise your competitivethe tactical and strategic opportunities that will drive revenue growth. advantageIf you have any questions about the conference agenda and our expert speaker panel, or would like to speak yourself, feel free to contact me directly on +44 (0) 20 7368 9576; I will be l Challenge your thinkinghappy to help. on the future ofI look forward to meeting you in March 2011! messaging with keyAll the best speakers from the MDA and the MMAKate Gray, Conference Producer, Telecoms IQ PRe-CONFeReNCe wORKShOP – MONDAy 14Th MARCh 2011 Registration and coffee will begin at 09.30. The workshop will take place between 10.00 & 16.00 with appropriate breaks for lunch and refreshments. Learn how to extract value from messaging services in a commoditised market This interactive workshop will focus on generating innovative ideas and benchmarking cost-effective strategies that will drive messaging revenues in today’s market. You will also take an in-depth look into how messaging is likely to evolve over the coming years and how you can capitalise on the opportunities presented by “Next Generation Messaging”. Session 1: Determining how to grow your messaging revenues Session 2: Establishing how messaging will evolve in the coming when the service is becoming a commodity years and understanding how you can capitalise on this l Exploiting traditional marketing approaches l Explaining and leveraging the concept of Next Generation Messaging – Promotions to drive your revenues – Price elasticity l Forecasting the future for messaging and exploring potential – Bundles scenarios based on: – Micro-segmented approaches – End-user experiences – Cross-selling and up-selling – Barriers to adoption l Developing and leveraging Value Added Services (VAS) – Investment needed and expected benefits for the end-user and – What VAS have been developed to date and why has the uptake the operator been so poor? – What VAS could be developed in the future to optimise uptake and usage? Led by Frederic Bertolino, Independent Messaging Consultant (Former Director for Messaging & Voice Products Development, Telefónica O2 Czech Republic) Register now by contacting us on + 44 (0) 20 7368 9300
    • POST-CONFeReNCe wORKShOP – ThURSDAy 17Th MARCh 2011 Registration and coffee will begin at 09.30. The workshop will take place between 10.00 & 15.00 with appropriate breaks for lunch and refreshments. Understand how to exploit the potential of M2M to stimulate revenue growth KPN has developed its own unique approach to target the M2M market. During this workshop, members from the KPN M2M team will give you exclusive and in-depth insight into how they are approaching their customers in this emerging market. Key topics to be addressed include: l Understanding how the KPN control centre works and evaluating the benefits for their customers l Determining how to maximise your users’ understanding of the wireless business and other opportunities that are available This session will be highly interactive and there will be plenty of opportunities to ask questions, brainstorm and share your own examples of what is, and what is not, working in this space. Kim Byberg, Managing Director M2M, KPN yOU CAN exPeCT TO MeeT DIReCTORS AND heADS OF PLUS see the results of Telecoms IQ’s exclusive Monetising Messaging Services Researchl Product Development 5% 5% Projectl Product Marketing Western Europe Would it make your job a lot easier if you 35% knew what your customers wanted froml Messaging Eastern Europe 20% their mobile phones? Scandinavial Value Added Services Telecoms IQ have conducted a survey Middle East and collected over 500 responses from l Strategy end-users like you and me, in an effort to Africa establish exactly what customers want froml Innovation 35% their mobile phones. Book your place at the conference and gain exclusive access to the results. Find out what your customers really want! CASe STUDIeS NOT TO Be MISSeD Visit the website to find out more about this exciting projectl See how Telefónica O2 are combatting SMS commoditisationl Hear the MDA’s alternative outlook on the future of mobile messaging – stacks, apps and failed ideas Association Partnersl Hear how SFR and BT have developed effective m-payment strategies to drive mobile usagel Evaluate the success of Telecom Italia’s innovative NFC deployment strategies and the ROI achievedl Gain in-depth insight into how Vodafone Romania are implementing “opt-in” permission based advertising to drive revenue growthl Understand how O2 Health and Orange Austria are leveraging high value M-Health services to re-establish their competitive advantage l Learn from KPN and Mobily the future potential of M2M for radically Media Partners increasing messaging usage and revenuesl Take an active role in the cross-operator panel discussion on the future of mobile messaging services FOR MORe INFORMATIONFor all speaker / sponsorship enquiries please contact: Follow us on Twitter @telecomsforumKate Gray, Conference Producer, Telecoms IQ Join our Linkedin group+ 44 (0) 20 7368 9576 • Kate.Gray@iqpc.co.uk ‘Telecoms Networking Forum’ Register now by emailing telecoms@iqpc.co.uk
    • CONFeReNCe DAy 1 – TUeSDAy 15Th MARCh 201109.00 Registration and coffee • Examining why and how to develop a cross-operator m-payments infrastructure to secure third party buy-in and maximise revenue09.25 Welcome address growth Kate Gray, Conference Producer, Telecoms IQ • Developing an m-payments solution that can easily be integrated across all user handsets to maximise the user experience and drive09.30 Opening remarks from the Chair followed by a speed usage networking session • Understanding how to optimise security and data protection to drive m-payment adoption usage, and maximise your ROI09.50 Examining how Telefónica O2 are stepping into “the new Saadi Hussain, Head of Commercial Propositions, world” and changing the game to generate new revenues BT Global Services • Understanding the messaging challenges facing operators in today’s competitive market place 14.40 Understanding how SFR have developed an effective • Establishing how O2 are combatting SMS commoditisation to drive m-payments strategy to drive mobile usage and revenue revenue growth generation • Identify and overcome the challenges of “the new world” to regain • Understanding how SFR have developed and implemented an your competitive advantage effective m-payments strategy • Evaluating O2’s success in changing the game • Establishing how SFR have overcome the challenges of implementing Shaun Gregory, Managing Director of O2 Media, Telefónica O2 their m-payments strategy to drive mobile usage • Determining how SFR have transformed customer usage into 10.30 Examining the future of mobile messaging – stacks, apps revenue generation and failed ideas • Evaluating the success of SFR’s m-payments strategy and the annual KPI results and ROI achieved • Understanding whether the lack of investment and innovation has killed SMS Rémi Provendier, Head of Online & Mobile Payments Solutions, SFR • Determining whether mobile network operators have missed the & next generation of messaging President, Internet+ Association • Establishing if mobile apps have shifted the balance of power away from mobile operators 15.20 Learning from T-Mobile Czech Republic how to develop • Evaluating where the money is in messaging and how operators can and deploy an m-payments strategy to stimulate revenue maximise these opportunities for future revenue generation generation and mobile usage Oscar Jenkins, Director for Mobile Marketing, • Examining how T-Mobile have developed and delivered their m-payments strategy to drive messaging revenues MDA (Mobile Data Association) • Understanding the challenges that T-Mobile faced when developing their strategy and how they overcame them11.10 Morning refreshments • Determining how T-Mobile ensured optimal buy-in from their 11.40 Evaluating whether service based pricing will survive in customers the messaging world • Evaluating the overall success of T-Mobile’s m-payments strategy in terms of customer take-up and ROI • Understanding if the substitution of messaging through IP services and Social Networks is just industry hype or already reality Vit Soupal, Senior Head of M-Payments & Partner Solutions, • Determining whether customers are willing to pay for messaging T-Mobile Czech Republic services in an IP world • Establishing the role of the mobile operator in an IP-based 16.00 Afternoon refreshments environment 16.30 Establishing how to meet the demands and expectations • Determining how Deutsche Telekom has addressed these challenges of your volatile youth segment Wolfgang Seibert, VP Business Marketing & Messaging, Deutsche • Understanding how to identify the needs of a highly unpredictable Telekom and fragmented market in order to develop valuable messaging services12.20 Developing and leveraging Near Field Communication • Determining how to monitor and respond to the rapidly evolving needs (NFC) to enhance the user experience and expectations of your youth segment to maximise service usage • Examining the market surrounding NFC and the latest GSMA • Establishing the key influencers within this segment and using this initiatives insight to understand the future demands of these customers and • Understanding the strategies for deployment and quantifying the gain a competitive advantage success of different NFC applications • Understanding how to develop VAS that meet the expectations of – M-payment youth customers first time round to optimise take-up and usage – M-ticketing Senior Representative, Blyk Media – M-advertising 17.10 Panel discussion: What is the future for mobile messaging • Examining the trade-off between proximity and remote services to services? establish where the revenue opportunities for all mobile operators lie • Is there still on-going potential for traditional SMS services? • Evaluating Telecom Italia’s NFC market experiences and the lessons • What is the role of telecoms operators in an IP driven world? learnt • How can operators maximise the future revenue opportunities Sergio Cozzolino, Mobile ICT Sales Manager for Corporate Customers, associated with m-payments? Telecom Italia • How can operators maximise the potential of location-based & advertising? Chairman, SCaG (Smart Card Group), GSMA • Do m-health services have the potential to reshape the medical world?13.00 Lunch Panellists will include: Saadi Hussain, BT Global Services14.00 Learning from BT Global Services how to develop an Oscar Jenkins, MDA (Mobile Data Association) effective m-payments strategy to drive usage • Understanding the business case for investing in m-payments 17.50 Closing remarks from the Chair • Determining what third party partnerships you need to develop to maximise the potential and value for your customers 18.00 End of conference day one Register now by contacting us on + 44 (0) 20 7368 9300
    • CONFeReNCe DAy 2 –weDNeSDAy 16Th MARCh 201109.00 Registration and coffee 13.50 Understanding how O2 Health are developing and leveraging their m-health services to provide a high value09.30 Opening remarks from the Chair service • Recognising SMS as a simple, accessible VAS to raise health awareness 09.40 Understanding how MNOs can leverage their mobile and generate additional revenues advertising and marketing strategy to compete with OTT • Understanding how O2 Health has overcome the user perception of service providers m-health messaging as a limited VAS • Examining how the mobile has become the “7th mass media” channel • Establishing how O2 Health are leveraging their m-health services in • Assessing the value of data in mobile advertising and marketing – the current climate to drive mutually beneficial revenue growth what do MNO s and OTT service providers know and need to know • Determining how to drive m-health service usage and evaluating about their customers? future opportunities to establish a competitive advantage • Understanding how to leverage your data to create relevant advertisements – right person, right time, right location, right channel Keith Nurcombe, Head of O2 Health, Telefónica O2 and right offer 14.30 Examining how Orange Austria have developed a unique, • Determining the extent to which operators are using their mobile advertising and marketing strategy to compete with OTT service customer-centric m-health solution to create value for providers and regain their competitive advantage their customers • Maximising the value and overcoming the key challenges of • Understanding the rationale behind Orange Austria’s decision to developing and implementing “opt-in” databases within your invest in developing their own m-health solution customer base • Examining how Orange Austria have successfully developed and leveraged their m-health solution to add value to their customer Evrim Dirik, Senior Mobile Advertising Manager, offering Deutsche Telekom • Determining how Orange Austria have overcome the challenges of implementing the solutions within their existing infrastructure10.20 Examining Turkcell’s award-winning mobile marketing • Evaluating the success of Orange Austria’s m-health solution and the strategy potential for future development • Examining the mobile marketing ecosystem • Understanding how Turkcell developed their mobile marketing Juergen Pillinger, Senior Business Development Manager, strategy Orange Austria • Identifying the need for mobile marketing products and the most effective scenarios 15.10 Afternoon refreshments – Campaigns 15.30 Learning from KPN’s experiences of using M2M to help – Opt-in Database customers transform their business to capture new – Mobile Advertising revenue streams • Evaluating the success of the mobile marketing campaigns in Turkey • Understanding the differences between the new mobile market and and examining the lessons learnt the traditional market Elvin Altun, Mobile Marketing Unit Head, Turkcell • Determining how customers’ requirements are changing and how mobile operators should respond to drive revenue growth11.00 Morning refreshments • Examining how KPN have helped their customers succeed with M2M in the new mobile market11.30 Evaluating the value of “opt-in,” permission based • Evaluating KPN’s customers’ success and the ROI achieved advertising and the extent to which it will drive revenue Kim Bybjerg, Managing Director of M2M, KPN Group growth • Assessing the power of mobile advertising over alternative 16.10 Learning from Mobily how to develop, implement advertising channels to stimulate revenue generation and leverage an M2M message delivery platform to • Understanding the value of “opt-in” campaigns to drive customer differentiate yourself in the market and maximise your ROI usage • Examining the vision for Mobily’s M2M delivery platform • Understanding how to effectively promote “opt-in” campaigns to ensure that your customers do not “opt-out” completely • Presenting the business case and overcoming the challenges of engaging top management behind M2M messaging services • Determining how to integrate mobile messaging campaigns with wider, above the line (ATL) campaigns • Bridging the knowledge gap between mobile operators and end- users to minimise the time to market of new services • Evaluating the success of Vodafone Romania’s mobile advertising strategy and the ROI achieved • Evaluating the results of Mobily’s M2M strategy and establishing how they can be interpreted to predict the future potential of M2M Razvan Barbulescu, Senior Product Managers for Mobile Advertising, services Vodafone Romania Mohamed Salheen, Head of Business Solutions & Propositions, Mobily12.10 Learning from the MMA ‘s experiences to optimise 16.50 Closing remarks from the Chair the effectiveness of your permission based marketing campaigns 17.00 End of conference • Establishing the difference between “opt-in” and “opt-out” campaigns for driving usage • Understanding how to effectively promote “opt-in” campaigns to ensure that your customers don’t “opt-out” completely Tell US whAT yOU ThINK • Recognising the value of regular communication with your customers to offer them the opportunity to selectively “opt-out” of promotions • Overcoming and respecting the demographic differences across your Follow us on Twitter target audience to maximise targeting and acceptance @telecomsforum – Catering for language differences – Respecting cultural differences Join our Linkedin group Senior Representative, MMA (Mobile Marketing Association) ‘Telecoms Networking Forum’12.50 Lunch Come and share your ideas. © Telecoms IQ 2010. Due to unforeseen circumstances the programme may change, and IQPC reserves the right to alter the venue and/or speakers Register now at www.monetisingmessaging.com
    • Monetising MeSSaging ServiceS 5 WAYS TO REGISTER 14–17 March 2011 • Dexter House, London Online: www.monetisingmessaging.com To speed registration, please provide the priority code located on the mailing label or in the box below. Tel: +44 (0) 20 7368 9300 My registration code is SS1 Fax: +44 (0) 20 7368 9301 Please contact our database manager on +44 (0) 20 7368 9300 or at database@iqpc.co.uk quoting the registration Email: telecoms@iqpc.co.uk code above to inform us of any changes or to remove your details. Post: your booking form to Monday 14th March 2011 – Pre-Conference Workshop: IQPC Ltd, Learn how to extract value from messaging services in a commoditised market 2nd Floor, Tuesday 15th – Wednesday 16th March 2011 – Two-Day Conference 129 Wilton Road, Thursday 17th March 2011 – Post-Conference Workshop: London, SW1V 1JZ Understand how to exploit the potential of M2M to stimulate revenue growth Delegate Rates Team Discounts* IQPC recognises the value of learning in teams. Groups of 3 or more Package Tick Book and pay before Book and pay before Standard Price booking at the same time from the same company receive a 10% discount. 17th December 2010* 4th February 2011* 5 or more receive a 15% discount. 7 receive a 20% discount. Only one Full Access Pass Save €700 Save €300 € 3,599 + VAT discount available per person. Team discounts are not applicable in Pre-Conference Workshop €2,899 + VAT € 3,299 + VAT conjunction with another discount. Two-Day Conference Post-Conference Workshop Venue and Accommodation Three Day Pass Save €500 Save €200 € 2,799 + VAT Venue: Dexter House, No.2 Royal Mint Court, London, EC3N 4QN Two-Day Conference AND € 2,299 + VAT € 2,599 + VAT Telephone: +44 (0) 20 7977 5300 • Email: dexter@etcvenues.co.uk Pre-Conference Workshop OR Website: www.etcvenues.co.uk/venues/dexter-house Post-Conference Workshop Accommodation: Overnight accommodation is not included in the registration fee. For accommodation near Dexter House, please visit http:// Two-Day Conference Save €250 Save €150 € 1,899 + VAT www.HotelMap.com/M3DKT. This map displays live availability and allows Two-Day Conference ONLY € 1,649 + VAT € 1,749 + VAT you to book directly with each hotel. Alternatively, if you would like to book * To qualify for discounts, payment must be received with booking by the registration deadline. Early booking discounts are not your accommodation by phone, you can call Daniel Spinner on valid in conjunction with any other offer. All prices are exclusive of UK VAT at 17.5%. U.K. VAT registration no. GB 799 2259 67. +44 (0) 20 7292 2335 quoting Special Reference Code M3DKT. Delegate Details Free Online Resources Please photocopy for each additional delegate To claim a variety of articles, podcasts and other free resources please Mr Mrs Miss Ms Dr Other visit www.monetisingmessaging.com First Name Job Title Family Name Digital Conference On CD-ROM Tel No. Mobile No. A digital version of the conference proceedings, including all Email presentations, is available to buy. Yes I would like to receive information about products and services via email I cannot attend the event, please send me the CD Rom priced at Organisation £599 plus VAT Nature of business Please send me conference materials indicated above. Address I have filled out credit card details below Postcode Country For further information Telephone Fax Please call: +44 (0) 20 7368 9300 Approving Manager or email: knowledgebank@iqpc.co.uk. Name of person completing form if different from delegate: To search IQPC’s archived conference documentation visit: www.iqpcknowledgebank.com Signature I agree to IQPC’s cancellation, substitution and payment terms Terms and Conditions Special dietary requirements: Vegetarian Non-dairy Other (please specify) Please read the information listed below as each booking is subject to IQPC Ltd standard terms and conditions. Please indicate if you have already registered by Phone Fax Email Web Payment Terms: Upon completion and return of the registration form full payment is required no Please note: if you have not received an acknowledgement before the conference, please call us to confirm your booking. later than 5 business days from the date of invoice. Payment of invoices by means other than by credit card, or purchase order (UK Plc and UK government bodies only) will be subject to a £49 (plus VAT) per delegate processing fee. Payment must be received prior to the conference date. We Payment Method reserve the right to refuse admission to the conference if payment has not been received. IQPC Cancellation, Postponement and Substitution Policy: You may substitute delegates at any time by providing reasonable advance notice to IQPC. Total price for your Organisation: (Add total of all individuals attending): For any cancellations received in writing not less than eight (8) days prior to the conference, you will receive a 90% credit to be used at another IQPC conference which must occur within one year from Card Type: VISA M/C AMEX the date of issuance of such credit. An administration fee of 10% of the contract fee will be retained by IQPC for all permitted cancellations. No credit will be issued for any cancellations occurring within seven (7) days (inclusive) of the conference. Card Number: In the event that IQPC cancels an event for any reason, you will receive a credit for 100% of the Exp. Date: / Security Number / contract fee paid. You may use this credit for another IQPC event to be mutually agreed with IQPC, which must occur within one year from the date of cancellation. In the event that IQPC postpones an event for any reason and the delegate is unable or unwilling Name On Card: Signature: to attend in on the rescheduled date, you will receive a credit for 100% of the contract fee paid. You may use this credit for another IQPC event to be mutually agreed with IQPC, which must occurConference code 19618.001 within one year from the date of postponement. Billing Address (if different from below): Except as specified above, no credits will be issued for cancellations. There are no refunds given under any circumstances. IQPC is not responsible for any loss or damage as a result of a substitution, alteration or City/County/Postcode Cheque enclosed for: £ (Made payable to IQPC Ltd.) cancellation/postponement of an event. IQPC shall assume no liability whatsoever in the event this conference is cancelled, rescheduled or postponed due to a fortuitous event, Act of God, unforeseen occurrence or any other event that renders performance of this conference impracticable, illegal or (Please quote 19618.001 with remittance advice) impossible. For purposes of this clause, a fortuitous event shall include, but not be limited to: war, IQPC Bank details: HSBC Bank Plc, 67 George Street, Richmond, Surrey, TW9 1HG. United Kingdom. fire, labour strike, extreme weather or other emergency. Please note that while speakers and topics were confirmed at the time of publishing, circumstances Sort Code: 40 38 18 Account No: 51304143 IBAN Code: GB59 MIDL 4038 1851 3041 43 beyond the control of the organizers may necessitate substitutions, alterations or cancellations of the Swift Code: MIDLGB2112V Account name: International Quality & Productivity Centre Ltd. speakers and/or topics. As such, IQPC reserves the right to alter or modify the advertised speakers and/or topics if necessary without any liability to you whatsoever. Any substitutions or alterations will be updated on our web page as soon as possible. Discounts: All ‘Early Bird’ Discounts require payment at time of registration and before the cut-off date in order to receive any discount. Any discounts offered whether by IQPC (including team discounts) must also require payment at the time of registration. All discount offers cannot be combined with any other offer PAYMENT MUST BE RECEIVED PRIOR TO THE CONFERENCE Please do not pass my information to any third party