Telework: The Who, What, When, Where & Why

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Netconference presented by Kate Lister and Tom Harnish of the Telework Research Network. It was co-sponsored by the National Center for Transit Research at the University of South Florida, the Telework Council of the Association for Commuter Transportation and Best Workplaces for Commuters.

The program covers:

- How telework participation differs by industry, geography, income, and other factors
- What share of the nation’s workforce holds telework-compatible jobs
- The potential economic, energy-saving, and environmental impact of frequent telework
- What’s holding telework back.

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Telework: The Who, What, When, Where & Why

  1. 1. The State of Telework in the U.S.<br />Presented by: <br />Kate Lister and Tom Harnish,<br />Principals of the <br />Telework Research Network<br />Based on a white paper by the<br />Telework Research Network<br />Sponsored by:<br />
  2. 2. Telework Research Network<br /><ul><li>500 Case Studies
  3. 3. Telework Savings Calculators™
  4. 4. 100’s of Custom Models for Gov’t Agencies, Companies, Communities</li></ul>Research cited in dozens of publications<br />© 2011 Telework Research Network, all rights reserved<br />
  5. 5. How Many?<br /><ul><li>Is it 3 million?
  6. 6. Is it 16 million?
  7. 7. Is it 35 or 70 million?</li></ul>© 2011 Telework Research Network, all rights reserved<br />
  8. 8. Who Do You Count?<br /><ul><li>After Hours Work?
  9. 9. Plumber?
  10. 10. Home Business?
  11. 11. Unpaid Family?
  12. 12. Road Warrior?
  13. 13. Ad Hoc?</li></ul>© 2011 Telework Research Network, all rights reserved<br />
  14. 14. Who Cares?<br />Community Leaders<br /><ul><li>Transportation Planners
  15. 15. Regional Planners
  16. 16. Sustainability
  17. 17. Politicians</li></ul>Business Leaders<br />© 2011 Telework Research Network, all rights reserved<br />
  18. 18. Community Benefits<br /><ul><li>Increase local spending
  19. 19. Reduce outbound talent migration
  20. 20. Alleviate traffic congestion
  21. 21. Reduce human congestion
  22. 22. Revitalize cities by reducing traffic
  23. 23. Improve emergency responsiveness
  24. 24. Reduce traffic accidents
  25. 25. Improve air quality
  26. 26. Increase productivity among non-telecommuters by reducing travel times
  27. 27. Improve continuity of operations
  28. 28. Reduce the spread of disease
  29. 29. Reduce pollution from road-work and office construction
  30. 30. Further reduce travel through widespread use of virtual technologies
  31. 31. Increase employment opportunities for disadvantaged
  32. 32. Provide portable work options for military families
  33. 33. Reduce the offshoring of jobs; homeshore some already lost
  34. 34. Raise the standard of living in rural and disadvantaged areas
  35. 35. Reduce terrorism targets of opportunity</li></ul>© 2011, Telework Research Network, all rights reserved<br />
  36. 36. Road Map<br />1) Who? What? When? Where?2) Why<br />© 2011 Telework Research Network, all rights reserved<br />
  37. 37. Growth?<br />WAH = Those who worked the majority of their week at home<br />© 2011, Telework Research Network, all rights reserved<br />
  38. 38. Component Growth in Work at Home<br />© 2011, Telework Research Network, all rights reserved<br />
  39. 39. Component Growth in Work at Home<br />© 2011, Telework Research Network, all rights reserved<br />
  40. 40. Who Do They Work For?<br />WAH as a % of Workforce<br />2.3 M<br />U.S. 2.4% U.K. 4.9% Canada 3.0%<br />© 2011 Telework Research Network, all rights reserved<br />
  41. 41. WAH By Industry<br />© 2011 Telework Research Network, all rights reserved<br />
  42. 42. WAH By Occupation<br />© 2011 Telework Research Network, all rights reserved<br />
  43. 43. How Old?<br />© 2011 Telework Research Network, all rights reserved<br />
  44. 44. Education<br />© 2011 Telework Research Network, all rights reserved<br />
  45. 45. How Much Do They Make?<br />© 2011 Telework Research Network, all rights reserved<br />
  46. 46. Where Do They Do It?<br />© 2011 Telework Research Network, all rights reserved<br />
  47. 47. Regions<br />Highest % WAH<br />San Diego CA: 4.2%<br />Atlanta GA: 3.4%<br />San Fran. CA: 3.1%<br />Seattle WA: 3%<br />Greatest Growth<br />Riverside CA: 25x<br />Tampa FL: 18x<br />Salinas CA: 18x<br />Chicago IL: 14x<br />Lowest % WAH<br />Detroit MI: 1.8%<br />Houston TX: 1.8%<br />New York NY: 2.1%<br />© 2011 Telework Research Network, all rights reserved<br />
  48. 48. The 5% ‘Privilege’<br />© 2011 Telework Research Network, all rights reserved<br />Source: BLS 2010 Annual Compensation Survey<br />
  49. 49. Training<br />Training?<br />Source: WorldatWork 2011 Telework Report<br />© 2011 Telework Research Network, all rights reserved<br />
  50. 50. US Telework Potential<br />% of 2009 Non-Self Employed Population <br />Sources: <br />WorldatWork<br />Telework Research Network<br />© 2011 Telework Research Network, all rights reserved<br />
  51. 51. WAH Future Composition<br />Construction<br />Production / Transportation<br />Service<br />Government<br />Management<br />Sales<br />Office <br />Professionals<br />© 2011 Telework Research Network, all rights reserved<br />
  52. 52. Everyone Wins<br /><ul><li>Employer
  53. 53. Employee
  54. 54. Community</li></ul>© 2011 Telework Research Network, all rights reserved<br />
  55. 55. Assumptions<br /><ul><li>American Community Survey
  56. 56. Bureau of Transportation Statistics
  57. 57. U.S. GSA / Booz Allen
  58. 58. Reason Foundation
  59. 59. EPA
  60. 60. Colliers International
  61. 61. BLS
  62. 62. U.S. Department of Energy
  63. 63. National Highway Safety Administration
  64. 64. Federal Highway Administration
  65. 65. Cushman & Wakefield MarketBeat
  66. 66. American Management
  67. 67. CCH Unscheduled Absence Survey
  68. 68. Global Environment and Technology Foundation</li></ul>© 2011 Telework Research Network, all rights reserved<br />
  69. 69. VARIABLES<br /><ul><li>Telework frequency
  70. 70. Commute distance
  71. 71. Commute time
  72. 72. Other employee savings
  73. 73. $/gallon of gas
  74. 74. % offices eliminated
  75. 75. Cost/kWh of electricity
  76. 76. Cost/office
  77. 77. Cost of turnover
  78. 78. Cost of absences
  79. 79. % Reduction in absences
  80. 80. % Turnover
  81. 81. Productivity change
  82. 82. Average annual earnings
  83. 83. Other company savings
  84. 84. % Who could
  85. 85. % Who want to telework
  86. 86. % Daily travel reduction
  87. 87. Parking, food, clothes
  88. 88. Other Individual Savings
  89. 89. Day care costs
  90. 90. Environmental factors</li></ul>© 2011 Telework Research Network, all rights reserved<br />
  91. 91. Employer Savings<br /><ul><li>Productivity
  92. 92. Real Estate
  93. 93. Absenteeism
  94. 94. Turnover
  95. 95. . . . and more</li></ul>© 2011 Telework Research Network, all rights reserved<br />
  96. 96. Productivity?<br />HammHawk, Flickr, Some Rights Reserved<br />Telework Research Network<br />
  97. 97. Productivity<br /><ul><li>Fewer Interruptions
  98. 98. More Effective Time Management
  99. 99. Empowerment
  100. 100. Flexible Hours
  101. 101. More Hours</li></ul>© 2011 Telework Research Network, all rights reserved<br />
  102. 102. Productivity Savings<br />Save $4,000 to $16,000 /year<br />Assumes: Average salary = $41,605<br />Productivity increase = 15% to 55%<br />Half time telework<br />© 2011, Telework Research Network, all rights reserved<br />
  103. 103. Facilities<br /><ul><li>Desk sharing
  104. 104. Office hoteling
  105. 105. Space reduction
  106. 106. Subleases</li></ul>© 2011 Telework Research Network, all rights reserved<br />
  107. 107. Facilities Savings Examples<br /><ul><li>Deloitte: 10% staff increase, 42% decline in real estate
  108. 108. Sun: 19,000 teleworkers saved $96 million (RE, Electricity, IT)
  109. 109. Oracle BV: 248 s.f.pp to 140 s.f.
  110. 110. McKesson: $2 million/year
  111. 111. U.S. Patent Office: $11 million/year</li></ul>© 2011 Telework Research Network, all rights reserved<br />
  112. 112. Facilities Savings<br />Assuming: <br /><ul><li>$10,000 / office / employee
  113. 113. 25% reduction with half time telework</li></ul>Save $2,500 per teleworker / year<br />© 2011 Telework Research Network, all rights reserved<br />
  114. 114. Absenteeism<br /><ul><li>Exposure
  115. 115. Stress
  116. 116. Continue working
  117. 117. Appointments
  118. 118. Exercise
  119. 119. Happiness </li></ul>© 2011 Telework Research Network, all rights reserved<br />
  120. 120. Absenteeism Savings<br />Assuming: <br /><ul><li>3.6 days reduction / year
  121. 121. $500/day savings</li></ul>Save $2,000 per teleworker / year<br />© 2011 Telework Research Network, all rights reserved<br />
  122. 122. Turnover<br />Infographics by CitrixOnline<br />© 2011 Telework Research Network, all rights reserved<br />
  123. 123. This is not your father’s workforce<br />Photo Credit: Ed Yourdon (Flickr CC License)<br />© 2011 Telework Research Network, all rights reserved<br />
  124. 124. Here’s a list of our demands . . . You have until 5PM<br />Infographics by CitrixOnline<br />© 2011 Telework Research Network, all rights reserved<br />
  125. 125. Turnover Savings<br /><ul><li>#1 Non-Financial Benefit
  126. 126. Expands Talent Pool</li></ul>Assumes:<br />Turnover cost = 138%<br />Average quit rate = 18%<br />10% reduction<br />$1,300 per teleworker/year<br />© 2011 Telework Research Network, all rights reserved<br />
  127. 127. Tell ‘em what they’ve won Jane!<br />$11 Million<br />© 2011 Telework Research Network, all rights reserved<br />
  128. 128. And More . . .<br />© 2011 Telework Research Network, all rights reserved<br />
  129. 129. But what about costs?<br />U.S. OMB says . . . <br />© 2011 Telework Research Network, all rights reserved<br />
  130. 130. Employees save too:<br /><ul><li>Time
  131. 131. Money
  132. 132. Sanity</li></ul>© 2011 Telework Research Network, all rights reserved<br />
  133. 133. And that means . . .<br />© 2011 Telework Research Network, all rights reserved<br />
  134. 134. And More<br /><ul><li>Eldercare
  135. 135. Office gifts
  136. 136. Car insurance
  137. 137. Shopping sprees
  138. 138. Housing
  139. 139. Taxes</li></ul>© 2011 Telework Research Network, all rights reserved<br />
  140. 140. Sustainability<br />National Impact<br /><ul><li>235M Barrels of oil
  141. 141. 43M tons of GHG</li></ul>© 2011 Telework Research Network, all rights reserved<br />
  142. 142. The Bottom Line<br />$631 Billion<br />© 2011 Telework Research Network, all rights reserved<br />
  143. 143. Let’s Pretend They Did?<br />© 2011 Telework Research Network, all rights reserved<br />
  144. 144. © 2011 Telework Research Network, all rights reserved<br />
  145. 145. And Why the &^%! Not?<br /> Can you spell ‘t-r-u-s-t’?<br />© 2011 Telework Research Network, all rights reserved<br />
  146. 146. And Why the &^%! Not?<br />Source: WorldatWork 2011 Telework Report<br />© 2011 Telework Research Network, all rights reserved<br />
  147. 147. It’s time we made the road less traveled the way to work! ™<br />Kate Lister & Tom Harnish<br />Telework Research Network<br />TeleworkResearchNetwork.com<br />Kate@TeleworkResearchNetwork<br />760-703-0377 (Left Coast Time)<br />Let us help you build the business case<br />for workplace flexibility.<br />© 2011 Telework Research Network, all rights reserved<br />

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