Telework 101

Keys to success ‣  Overcome fears and resistance ‣  Address technical and legal issues ‣  Create policies and procedures ‣  In other words, Management 101 Telework Research Network© 2011 Telework Research Network – All Rights Reserved

What is telework? ‣  Employees conduct some or all of their work at an alternative worksite ‣  Also referred to as ﬂexwork, workshifting, telecommuting. Telework Research Network © 2011 Telework Research Network – All Rights Reserved

Already Left The Building •  5.8 million almost every day •  7.5 million at least once a week •  7 million at least once a month Telework Research Network © 2011 Telework Research Network – All Rights Reserved

Where Do They Go? ‣  80% Home ‣  24% Cafe ‣  33% Customer s ‣  25% Airport/Station ‣  29% Car ‣  23% Plane/Train ‣  29% Hotel ‣  11% Park/Beach ‣  25% Telework Ctr ‣  9% Library Telework Research Network © 2011 Telework Research Network – All Rights Reserved

Beneﬁts ! Employer ! Employee! Community ! ‣  Productivity ‣  Gas ‣  Oil ‣  Real estate ‣  Expenses ‣  Greenhouse gases ‣  Turnover ‣  Time ‣  Accidents ‣  Absenteeism ‣  Highway maintenance Telework Research Network © 2011 Telework Research Network – All Rights Reserved

Barriers ‣  Individual Inertia ‣  Generational Differences ‣  Organizational Bandwidth ‣  Management Support ‣  Regulatory Issues Telework Research Network © 2011 Telework Research Network – All Rights Reserved

Generational" Differences ‣  Work Ethic – oh yeah? ‣  Loyalty—a matter of perception? ‣  Respect cuts both ways ‣  Training needs Telework Research Network © 2011 Telework Research Network – All Rights Reserved

Organizational Bandwidth ‣  I m peddling as fast as I can ‣  Next Practices not best practices ‣  Prioritize ‣  Leadership from within not above ‣  Results-based management Telework Research Network © 2011 Telework Research Network – All Rights Reserved

Management Support ‣  Out of site (sic), out of mind? ‣  Training ‣  Paint the building fuchsia ‣  Sell values not facts Telework Research Network © 2011 Telework Research Network – All Rights Reserved

Regulatory Issues, etc. ‣  Employee/contractor issues ‣  Tax laws ‣  ADA ‣  Liability ‣  Insurance ‣  Time and break tracking for non-exempt Telework Research Network © 2011 Telework Research Network – All Rights Reserved

Attributes For Success ‣  General cognitive skills— ‣  Personal traits—character, problem solving, analytical self-reliance, dependability ability ‣  Innovative, able to take risks ‣  Interpersonal and relationship skills ‣  Competitiveness, drive ‣  Ambiguity tolerance, ‣  Cross-cultural competence adaptability ‣  Written and oral language ‣  Ability to work in teams skills Challenges for International Leadership: Lessons from Organizations wiith Global Missions, RAND National Security Research Division, 2003. Telework Research Network © 2011 Telework Research Network – All Rights Reserved

Management Competencies ‣  Cultivating relationships ‣  Focusing On Outcomes ‣  Developing Employees Meeting the Challenges of a Dispersed Workforce, The Conference Board, 2008 Telework Research Network © 2011 Telework Research Network – All Rights Reserved

Importance and Effectiveness of Management Practices Greatest Potential For Improving Distance managers! Meeting the Challenges of a Dispersed Workforce, The Conference Board, 2008

10 ACTION STEPS ‣  Recruit for character, build fundamentals, develop distance competencies ‣  Emphasize relationships ‣  Facilitate connects, and assess them ‣  Build a communications infrastructure ‣  Secure the support employee need to be successful ‣  Set clear goals and empower distance employees to determine how best to achieve them ‣  Focus managers on creating a work environment that enables employee achievement ‣  Concentrate on on-the-job development ‣  Transcend distance with attitudes ‣  Watch Your Cross-Global Managers Telework Research Network © 2011 Telework Research Network – All Rights Reserved

Telework 101

by Kate Lister on Jun 09, 2011

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Telework 101 — Presentation Transcript