Results-Based Management, The Key to Making Flexible / Mobile Work Work

Results-Based Management
How
do
you know they’re working?

Poll
Does your company allow you to work where and when you like?

About
Telework & Flexible Work Researchers / Consultants
Architects of the Telework Savings Calculator TM
Authors / Writers / Speakers
Undress For Success—The Naked Truth About Making Money at Hom e (Wiley 2009)
Workshifting/Telecommuting Benefits: The Bottom Line (Citrix Online 2010)
E ntrepreneur Magazine, American Express Open Forum, Wall Street Journal
Verizon, WorldatWork, Citrix Online
Research cited in
Harvard Business Review, Washington Post, Fortune, Inc magazine , and scores of others
Kate Lister & Tom Harnish Principals of the Telework Research Network TeleworkResearchNetwork.com

Why Results Based Management?
Why Now?
How To Make It Work For You
WARNING This webinar may permanently destroy your concept of work

Results Only Work Environment (ROWE)™ After ROWE Before ROWE

The Results
Best Buy (2 years post-ROWE)
• 35% increase in productivity
• 52 to 90% decrease in voluntary turnover
• 56 to 100% increase in involuntary turnover
(c) 2010 ROWE Business Case, CultureRx, LLC

Results JA Counter & Associates (Financial Services) • 18% increase in revenue per full-time employee • 250% increase in profit per full time employee • 14% improvement in accuracy rates (c) 2010 ROWE Business Case, CultureRx, LLC GAP Inc [ROWE] is the best ‘raise’ I’ve ever been given. I was recruited very strongly for another position outside the company with slightly better pay but much closer to my home. I can honestly say that if it wasn’t for [ROWE] I would have taken that job. I love ROWE and I have never seen my employees happier, while at the same time having a rise in productivity.

Results Girl Scouts of San Gorgonio Council (6 months post-ROWE) • 80% increase in job satisfaction and engagement • 74%+ report improved teamwork and productivity • 69% report improved communication • 62% say they understand their job duties better • 100% say they’re less likely to look for another job (c) 2010 ROWE Business Case, CultureRx, LLC ROWE has given me true work ‐ life balance. I love that I feel trusted & honored to work for this organization. ROWE has been one of the best operational changes that our organization has ever made. ROWE is not an employee “perk” – it is a way of aligning the company’s culture around key values that have a positive impact on both the employees and the company.

What It Means to GoROWE
Every day feels like Saturday
You can work anywhere or any way you want
Unlimited paid time off as long as your work gets done
No Sludge
All meetings are optional!

It Isn’t Easy Going ROWE Warning: this is NOT an easy process. You will receive objections and backlash. But in the end, you will be happier and more productive. (c) 2010 ROWE Business Case, CultureRx, LLC

Work+Life Fit (TM)
Cali Williams Yost
“ Successful units were using flexibility not just as an HR strategy, but as a business strategy.” -- Marcee Harris Schwartz, BDO Strategy Advisor 2010 Business Excellence in Workplace Flexibility -- Alfred P. Sloan 2010 Best CPA Firms for Women -- American Society for Women Accountants and the American Women’s Society of CPAs

• Ability to recruit talent: + 83% • Ability to retain talent: + 82% • Ability to compete globally: + 74% • Overall productivity: + 66% • Ability to provide quality service + 65% • Ability to develop talent: + 65% • Ability to manage resources: + 65% BDO — Results:

The Evolution of Results-Based Management

Carrots and Sticks: The Seven Deadly Flaws
Extinguish intrinsic motivation
Diminish performance
Crush creativity
Crowd out good behavior
Encourage cheating, shortcuts, unethical behavior
Become addictive
Foster short-term thinking

Why Manage By Results?
Focuses on Goals
Improves Collaboration
Increases Engagement
Empowers Employees
Democratizes Advancement

Why Now? People
70% Not Engaged
15% Undermining
Hiring / Retention
Work / Life

Why Now? Mobility
On the Move
Globalization
Technology

Why Now? $$$
Productivity
Real Estate
Turnover / Absenteeism
COOP
Sustainability

Why Now? Survival
Shareholder Value
Sustainability
Competitive Edge

Setting Performance Goals
Top Down
Externally Focused
Customers
Shareholders
Qualitative & Quantitative
As far down the P&L as possible

Work SMARTER
S mart
M easurable
A ttainable
R elevant
T ime-Bound
E ngaging
R eevaluated

Results-Based Management isn’t Just an HR Strategy Winning companies see it as a business strategy Others are eating their dust

Contact Us: Kate Lister and Tom Harnish Telework Consulting & Research [email_address] Jessica Eastman, Citrix Online GoToMeeting, GoToWebinar, or GoToMyPC [email_address] This Webinar was sponsored by Citrix Online For a free trial of GoToMeeting, GoToWebinar, or GoToMyPCvisit: http://www.gotomeeting.com/TryIt Download the white paper: Results Based Management http://tinyurl.com/29ug8qu

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Results-Based Management, The Key to Making Flexible / Mobile Work Work

by Kate Lister

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