Mobile Work: What's in it for Employees

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Delivered July 2014 to the clients of Agilquest:

I’m always eager to talk about how agile workplace strategies are good for people, planet and profits, but I was particularly delighted to be asked to focus on the employee side of the equation today. It seems in many cases, they are the afterthought—what organizations are forced to think about once they start to run up against resistance to the new workplace programs.

Hopefully, this conversation will lead us toward being more mindful of the fact that new workplace strategies won’t work if the employees are not on board.

And to get them on board, we need to answer the all important questions here: Why are we doing this? and What’s in it for me?

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Mobile Work: What's in it for Employees

  1. 1. © 2014, Global Workplace Analytics, all rights reserved Measure   Manage   Train  Advise   © 2014, Global Workplace Analytics, all rights reserved Personal  ROI   from  the   New   Workplace      
  2. 2. © 2014, Global Workplace Analytics, all rights reserved Mika  Cross   Flexible  Workplace  Strategist   Presiden;al  Management  Council  (PMC)  Inter-­‐Agency  Fellow   Mika.Cross@opm.gov     Kate  Lister   President   Global  Workplace  Analy;cs   Kate@GlobalWorkplaceAnaly;cs.com   Today’s  Presenters  and  Contributors  
  3. 3. © 2014, Global Workplace Analytics, all rights reserved ObjecCves     •  Why  are  we  doing  this?   •  What’s  in  it  for  me?   •  GeHng  the  message  out   •  Tools  /  Resources  
  4. 4. © 2014, Global Workplace Analytics, all rights reserved Change  is  Hard  
  5. 5. © 2014, Global Workplace Analytics, all rights reserved
  6. 6. © 2014, Global Workplace Analytics, all rights reserved 1)  Make  the  commitment   2)  Involve  consCtuents   3)  Give  stakeholders  the  WHY     4)  Show  WIIFMs   5)  AnCcipate  resistance   6)  Enlist  champions   7)  Make  it  voluntary   8)  Establish  goals   9)  Make  it  formal   10)  Communicate   11)  Educate   12)  Measure  results/refine   Best  PracCces  
  7. 7. © 2014, Global Workplace Analytics, all rights reserved What’s in it for ME?
  8. 8. © 2014, Global Workplace Analytics, all rights reserved Show  WIIFMs  
  9. 9. © 2014, Global Workplace Analytics, all rights reserved What’s  In  It  For  Me  (WIIFM)?  
  10. 10. © 2014, Global Workplace Analytics, all rights reserved WIIFMs: Time
  11. 11. © 2014, Global Workplace Analytics, all rights reserved WIIFMs:  Time  
  12. 12. © 2014, Global Workplace Analytics, all rights reserved WIIFMs:  Money  
  13. 13. © 2014, Global Workplace Analytics, all rights reserved WIIFM:  Money   •  Commute   •  Food   •  Clothing   •  Serendipity   •  Insurance   •  And  more  …  
  14. 14. © 2014, Global Workplace Analytics, all rights reserved WIIFMs:  Health   Stress
  15. 15. © 2014, Global Workplace Analytics, all rights reserved WIIFM:  Health  
  16. 16. © 2014, Global Workplace Analytics, all rights reserved WIIFMs:  Health  
  17. 17. © 2014, Global Workplace Analytics, all rights reserved WIIFMs:  And  More  
  18. 18. © 2014, Global Workplace Analytics, all rights reserved Why are we doing this?
  19. 19. © 2014, Global Workplace Analytics, all rights reserved Sustainability!  
  20. 20. © 2014, Global Workplace Analytics, all rights reserved People  
  21. 21. © 2014, Global Workplace Analytics, all rights reserved
  22. 22. © 2014, Global Workplace Analytics, all rights reserved Math Ahead REMAIN CALM WARNING
  23. 23. © 2014, Global Workplace Analytics, all rights reserved
  24. 24. © 2014, Global Workplace Analytics, all rights reserved
  25. 25. © 2014, Global Workplace Analytics, all rights reserved Why  People?  Engagement   •  63%  Not  Engaged   •  24%  Disengaged  
  26. 26. © 2014, Global Workplace Analytics, all rights reserved Why  People?  A`racCon   Make me an offer ©  2014,  Global  Workplace  Analy;cs,  all  rights  reserved  
  27. 27. © 2014, Global Workplace Analytics, all rights reserved Why  People?  A`racCon  
  28. 28. © 2014, Global Workplace Analytics, all rights reserved Why  People?  A`racCon  
  29. 29. © 2014, Global Workplace Analytics, all rights reserved Why  People?  A`racCon   The  Talent  Shortage  Con;nues,  Manpower  Group,  2014  
  30. 30. © 2014, Global Workplace Analytics, all rights reserved Why?  Profit  
  31. 31. © 2014, Global Workplace Analytics, all rights reserved Why?  Profit   Save  Money   •  Real  estate   •  Turnover   •  Absenteeism   •  Health  costs   •  Transit  subsidies   •  And  more  …  
  32. 32. © 2014, Global Workplace Analytics, all rights reserved Why?  Profit   Ensure  CompeCCveness   •  Cost  control   •  Top  Talent   •  Agility   •  Scalability  
  33. 33. © 2014, Global Workplace Analytics, all rights reserved Why?  Profit   Increase  Efficiency  /  EffecCveness   •  Produc;vity   •  Goal  Alignment   •  Accountability    
  34. 34. © 2014, Global Workplace Analytics, all rights reserved Why?  Planet   •  Pollutants   •  Resources   •  Traffic  
  35. 35. © 2014, Global Workplace Analytics, all rights reserved Why?  Planet   •  Pollutants   – Cars     – Travel   – Office  Equipment   – Cloud  Storage   – Office  Construc;on   – Highway   Maintenance   – Heat  Islands  
  36. 36. © 2014, Global Workplace Analytics, all rights reserved Why?  Planet   •  Resources   – Energy   – Paper  
  37. 37. © 2014, Global Workplace Analytics, all rights reserved Spreading the Word
  38. 38. © 2014, Global Workplace Analytics, all rights reserved Communicate  
  39. 39. © 2014, Global Workplace Analytics, all rights reserved Planning Rollout PilotOngoing
  40. 40. © 2014, Global Workplace Analytics, all rights reserved Why   Informa;on   Readiness   Champions   Influencers   Assump;ons   Obstacles   Transparency   Objectives: •  Info/data gathering •  Find allies •  Test assumptions •  Anticipate obstacles •  Determine readiness Planning
  41. 41. © 2014, Global Workplace Analytics, all rights reserved Methods ü  Meetings ü  Educate ü  Surveys ü  Focus groups ü  Sociometrics   Planning
  42. 42. © 2014, Global Workplace Analytics, all rights reserved Objectives: •  Enlist •  Engage •  Inform •  Educate •  Assess Pilot
  43. 43. © 2014, Global Workplace Analytics, all rights reserved Methods ü  Surveys ü  Meetings ü  Forums ü  Gripe sessions ü  Newsletter ü  Frequent informal reviews ü  Written agreements/Policies Pilot
  44. 44. © 2014, Global Workplace Analytics, all rights reserved Objectives: •  Enlighten •  Engage •  Endorse •  Lead •  Educate •  Overcome •  Don’t screw up Rollout
  45. 45. © 2014, Global Workplace Analytics, all rights reserved Methods ü  Leadership ü  Brown Bag Lunches ü  Peer Resources ü  Testimonials ü  Social Networks ü  Training Rollout
  46. 46. © 2014, Global Workplace Analytics, all rights reserved Objectives: •  Enhance •  Measure •  Embody •  Leverage •  Share Ongoing
  47. 47. © 2014, Global Workplace Analytics, all rights reserved Methods ü  Ongoing surveys ü  PR ü  Case studies ü  Social media ü  Recruiting ü  Brand ü  Conferences ü  Annual Report ü  Best Places to Work   Ongoing
  48. 48. © 2014, Global Workplace Analytics, all rights reserved Tools & Resources
  49. 49. © 2014, Global Workplace Analytics, all rights reserved AgilWork:  WHY  are  we  doing  this?  WIIFM?     The  Case  for  Change   Your  Logo  Here   Click  Here  for  Free  Demo     of  The  Case  For  Change   Good  UnCl  8/8  
  50. 50. © 2014, Global Workplace Analytics, all rights reserved Created  by  Agilquest’s     Training  partner,  e-­‐Work.com  
  51. 51. © 2014, Global Workplace Analytics, all rights reserved Free  Resources   •  The  Case  For  Change  –  Free  Demo  –  through  8/8       •  Employee  Workplace  Savings  Calculator™   •  Employer/Environmental  Savings  Calculator   •  ROI  White  Papers   •  Results-­‐Based  Management  White  Paper     Email  Kate@GlobalWorkplaceAnaly;cs.com  
  52. 52. © 2014, Global Workplace Analytics, all rights reserved Global  Workplace  AnalyCcs   Employee  Telework  Savings  Calculator™   Your  employees   can  calculate  their   own  savings  here  
  53. 53. © 2014, Global Workplace Analytics, all rights reserved Free Standard Models Custom Models •  100+ Assumptions •  600+ Calculations •  Hoteling, desk sharing, other AWS Authority Based •  Backed up by 100’s of research reports, case studies, real world examples •  Continually updated Global  Workplace  AnalyCcs     Workplace  Savings  Calculator™   •  U.S Federal Government •  U.S. Corporate •  Pre-populated with national, local, or industry standards
  54. 54. © 2014, Global Workplace Analytics, all rights reserved Global  Workplace  AnalyCcs     Workplace  Savings  Calculator™   Calculates Impacts: Estimates Costs: •  IT •  Training •  Implementation •  Facilities •  And more … •  Real Estate •  Productivity •  Turnover •  Absenteeism •  Healthcare •  Transit Subsidies •  Parking Lots •  Environmental Impact •  And more … © 2014 Global Workplace Analytics, all rights reserved
  55. 55. © 2014, Global Workplace Analytics, all rights reserved Global   Workplace   AnalyCcs’   Workplace   Savings   Calculator™     Results:   © 2014 Global Workplace Analytics, all rights reserved
  56. 56. © 2014, Global Workplace Analytics, all rights reserved OPM’s Human Resources Solution     Visit  the  OPM’s  Human  Resources  Solu7ons:   hcp://www.opm.gov/services-­‐for-­‐agencies/          
  57. 57. © 2014, Global Workplace Analytics, all rights reserved Thank  you  and  let’s  connect!   Kate  Lister   Kate@GlobalWorkplaceAnaly;cs.com     FutureWorkforce   LinkedIn   Mika  Cross   Mika.Cross@opm.gov   Mika_Cross   LinkedIn  
  58. 58. © 2014, Global Workplace Analytics, all rights reserved Your  Turn  
  59. 59. © 2014, Global Workplace Analytics, all rights reserved Speaker  Biographies   Mika  Cross   Mika  Cross  is  a  seasoned  Human  Capital  Workplace  and  Policy  Strategist  specializing  in  global,   strategic  workplace  ini;a;ves,  flexible  workplace  programs,  cultural  transforma;on,  diversity,  and   inclusion  and  employee  engagement.  Her  16-­‐year  career  in  public  service  includes  military   personnel  and  federal  civilian  human  resources  management  throughout  the  Department  of   Defense,  United  States  Intelligence  Community  and  across  the  Federal  government.  She  is  a   veteran  of  the  U.S.  Army,  serving  as  both  an  enlisted  soldier  and  commissioned  officer.     Kate  Lister   Kate  Lister  is  the  president  of  Global  Workplace  Analy;cs  a  consul;ng  and  research  firm  that   specializes  in  helping  all  stakeholders  understand  and  embrace  the  business  case  for  telework,   mobile  work,  flexible  work,  workplace  wellness,  and  other  agile  workplace  strategies.  Her   organiza;on’s  research-­‐driven  workplace  savings  calculators  have  been  used  by  hundreds  of   organiza;ons  to  es;mate  the  employer,  employee  and  environmental  benefits  of  new  workplace   programs.  Her  firms  research  has  been  cited  dozens  of  publica;ons  including  the  Wall  Street   Journal,  New  York  Times,  the  Harvard  Business  Review  and  many  others  around  the  globe.    

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