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Working at TeleTech in Mexico
 

Working at TeleTech in Mexico

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Overview of Jobs at TeleTech in Mexico

Overview of Jobs at TeleTech in Mexico

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    Working at TeleTech in Mexico Working at TeleTech in Mexico Presentation Transcript

    • Welcome to Teletech ©2008 TeleTech Holdings, Inc. TeleTech Confidential and Proprietary.
    • Our Company Our Company was born in 1982 in ©2008 TeleTech Holdings, Inc. TeleTech Confidential and Proprietary. Denver, Colorado, and has expanded its operations among more than 18 countries within the 5 continents, offering services in more than 27 languages, hiring over 55.000 people around the globe.2
    • Teletech around the World ©2008 TeleTech Holdings, Inc. TeleTech Confidential and Proprietary. North America, Latin America, Pacific-Asia, Africa & Europe3
    • What do we do at TeleTech? TeleTech is one of the major international suppliers of business solutions. These services include the design, implementation and administration of different critical processes within the company. Offering support to over 1.000 internationally recognized companies, TeleTech is ©2008 TeleTech Holdings, Inc. TeleTech Confidential and Proprietary. in charge of:  Improving Customer Service  Identify and Increase the Business’s strategic capabilities.  Improve the efficiency and effectiveness of the company’s functioning.4
    • Our supported pillars are: Vision TeleTech generates added value to worldwide leader companies by maximizing benefits in their economy with no limits and by giving the right value to business. Mission TeleTech associated with the 1,000 worldwide most important companies to maintain and to enhance strategic capacities by using different process for quality, costs and general functional procedures. ©2008 TeleTech Holdings, Inc. TeleTech Confidential and Proprietary. Values Trust Respect Passion Integrity Communication5
    • What does TeleTech offer to our community? Real Opportunities: • Of Employment • Of Continous growth • Career path • Flexibility according to each person’s needs. Extra Benefits: • Possibility to practice and develop English language. ©2008 TeleTech Holdings, Inc. TeleTech Confidential and Proprietary. • Development courses. • Casual dress code. • Excellent pay and extra bonus for individual performance. • Permanent Benefits. • Extraordinary work environment. • Fully paid training.6
    • Empower TeleTech Empower is the tool that follows up the employee performance. At TeleTech, we offer all the ©2008 TeleTech Holdings, Inc. TeleTech Confidential and Proprietary. necessary tools to obtain a proffessional development, engagement to obtain new abilities and how to gain experience.7
    • Empower Components Employees are motivated to modify or maintain their performance with no surprises – The information is real and up to date; therefore they can improve their performance in a daily basis. ©2008 TeleTech Holdings, Inc. TeleTech Confidential and Proprietary.TeleTech Recognition objectives: The objective of the program is to inspire and motivate the employees to reach the strategic Recognize and reinforce the desired goals. behaviors Of the company Monetary rewards and no monetary of Of TeleTech’s Clients innovations and achievements Personal and strategic goals. Celebration of reached goals.8
    • Empower Components Web Site that helps you to develop abilities and knowledge for your performance in a progressive way within any level and position at Teletech, it includes a variety of specific subjects that will improve your performance and will drive your growth industry. ©2008 TeleTech Holdings, Inc. TeleTech Confidential and Proprietary. Teletech’s gate online so our employees can enjoy of different benefits such as: Interesting Discounts. Social Clubs. Community Help. Much more…9
    • Inside the site Cafeteria. Internet Area – Employees can access any web page and study. Casual Dressing. ©2008 TeleTech Holdings, Inc. TeleTech Confidential and Proprietary. ACE Lab – We help you to improve your English Language if necessary. ATM. Medical Service.10
    • Flexible Schedules Schedule Broker Department ©2008 TeleTech Holdings, Inc. TeleTech Confidential and Proprietary. Our department of schedules layout, is in charge of coordinating and designing the schedules for our projects. Who ever wants to work overtime or to do a schedule swap can also do it through the schedules layout department.11
    • Values in action At TeleTech we award those who carry out our values. Our program, Values in Action ©2008 TeleTech Holdings, Inc. TeleTech Confidential and Proprietary. recognizes a worthy person that keeps excellence in our company.12
    • Career Opportunities More than a job, a career TeleTech offers you a variety of career opportunities. Here, you will be able to grow professionally and develop for the future. ©2008 TeleTech Holdings, Inc. TeleTech Confidential and Proprietary.13
    • Employee Referral Program Employee might also be After 30 entered in days a receives giveaway Referral potential Hired bonus ©2008 TeleTech Holdings, Inc. TeleTech Confidential and Proprietary.14
    • Employee Responsibilities Work inside Teletech: By being the voice that represents our clients we need professionals with positive attitude. Willingness to assist and answer our customers issues. ©2008 TeleTech Holdings, Inc. TeleTech Confidential and Proprietary. Willingness to inform our customers about their services and products they already have. Manage the system in order to provide accurate answers.15
    • Positions Available Customer Service and Technical Support Representatives TeleTech appreciates candidates with the following skills: Proficient English. PC and Technology knowledge. Communication Skills. ©2008 TeleTech Holdings, Inc. TeleTech Confidential and Proprietary. High School Diploma or equivalent.16
    • ©2008 TeleTech Holdings, Inc. TeleTech Confidential and Proprietary.TeleTechJobs.com Join the conversation! 17