Welcome to TeleTech Belfast!


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  • Award Winning City voted as one of top cities to visit in the UK in the Guardian/Observer travel awards.Naturally Beautiful parks and gardens are an integral part of Belfast's heritage and are popular places for a picnic, a stroll or a jog. outside the city you will find dramatic coastlines, castle, mountains, lakes and historical landmarks.
  • Low Crime rate NI has a low rate of crime, second only to Japan for personal safety in the industrialised world.
  • NI is recognised by the British Council as having the lowest cost of living in the UK.
  • Welcome to TeleTech Belfast!

    1. 1. Welcome to TeleTech Belfast ©2011 TeleTech Holdings, Inc. TeleTech Confidential and Proprietary
    2. 2. Our business TeleTech is a global leader in Business Process Outsourcing Works in partnership with top Global 1000 companies to help them grow, manage, and optimize their most valuable assets: customer relationships
    3. 3. Global footprint 42,000+ employees around the globe Offices and CANADA UK operations in USA GERMANY SPAIN 17 countries MEXICO worldwide HONG KONG COSTA RICA GHANA PHILIPPINES MALAYSIA SINGAPORE BRAZIL AUSTRALIA ARGENTINA NEW ZEALAND
    4. 4. Our business Travel and Hospitality Retail Automotive Technology Healthcare Sales Financial Services Government Communications and Media Telecom
    5. 5. Social Responsibility
    6. 6. TeleTech in Belfast
    7. 7. TeleTech Belfast TeleTech Belfast was launched in March 2001  600 Employees  4 On Site Clients, 1 English dedicated, 3 Multi-Lingual  Supporting up to 24 countries  Permanent contracts  On-going recruitment, on-going possibilities!!
    8. 8. Our careersTeleTech offers a global career starting at Belfast as: Customer Service Associates Technical Support Associates Reservation Sales Agent
    9. 9. Our career We highly value candidates with… Proficient English Previous experience in a customer service/technical support/sales Excellent telephone manner Experience of working within a target driven environment Computer literacy
    10. 10. Our careerOpportunities to live and work in a different countryWork with some of the world’s biggest brandsEnjoy continuous paid training and become proficientin today’s most advanced tools and technologyLeadership DevelopmentBe part of a great team that values your creativityand ideas
    11. 11. Our career  Dental Plan  On site canteen  Exclusive relocation package offered to successful candidates  25 days holiday entitlement + extra entitlements Performance related bonuses  Discounted local gym  Private Health/Medical Insurance membership  Private Pension  Free Parking, close proximity to  Life assurance city centre by bus or train  Eye Care Reimbursements  Exclusive perks portal
    12. 12. Why move to Belfast?
    13. 13. Belfast Award Winning City  voted as one of top cities to visit in the UK in the Guardian/Observer travel awards. Naturally Beautiful  parks and gardens are an integral part of Belfasts heritage and are popular places for a picnic, a stroll or a jog. outside the city you will find dramatic coastlines, castle, mountains, lakes and historical landmarks.
    14. 14. BelfastGreat Place to Live NI offers a first class environment for livingSocial life fine restaurants, cinemas, leisure centres andrenowned theatres, galleries, arts andentertainment centres, pubs and clubsFriendly PeopleLow Crime rate
    15. 15. Belfast Cost of Living  NI has the lowest cost of living in the UK Belfast can offer a significantly cheaper and more rewarding alternative to the busier, more expensive and more tourist-driven Dublin. Excellent Education and healthcare
    16. 16. Belfast Transport and Infrastructure  little congestion  inexpensive public transport Vibrant Economy  one of the top 5 fastest growing regional economies in the UK
    17. 17. A virtual tour to Belfast entertainmentTitanic Belfast is the worlds largest visitor experience andwill be a "must see" visit. Housed in an iconic, 6-floorbuilding, this state-of-the-art visitor experience tells thestory of the Titanic, from her conception in Belfast in theearly 1900s to her tragic end. Were selecting, creating andThe MAC (Metropolitan Arts mixing up music, theatre,Centre), Belfasts brand new dance and art - bringing youarts venue. the very best of local and international talent under one roof. A UNESCO World Heritage site, the Giants Causeway is a magnificent, mysterious geological formation on the North East coast of Co Antrim steeped in myth and legend.
    18. 18. A virtual tour to Belfast entertainmentThe present St. Georges Market, built 1890-1896, is oneof Belfasts oldest attractions. The market is home tosome of the finest fresh produce, with customerstravelling near and far to sample the delights of Friday,Saturday and Sunday markets.A Lisburn Road Institutionand Belfasts signature Offering the biggest selectiondelicatessen, The Arcadia of fine cheeses in Belfast,Delicatessen has been alongside stuffed Greek andtrading from the same shop Italian olives, salamis and coldsince 1933. meats. Co Couture is a gourmet artisan chocolate producer based in Belfast. The company was established in May 2008. The chocolates are available through our chocolate boutique on 7 Chichester Street or at St. George’s market every Saturday or online.
    19. 19. Restaurants & Pubs Berts Jazz Bar & Restaurant The Apartment Belfast’s and Northern Irelands Bittles BarBelfasts most stylish bar and restaurant first authentic Jazz Bar Founded in 1868 The Botanic Inn Cafe Vaudeville The Chelsea Wine BarBelfasts number one destination for Luxebar & Dining establishment Situated amongst the fine boutiques,live entertainment, sport, great food located on Arthur Street in the art galleries and beauty salons of South and drinks centre of Belfast Belfast
    20. 20. Inside TeleTech Belfast  State-of-the-art facilities  Parties  Birthdays  Events  Recognitions Awards  Team building  Exclusive benefits
    21. 21. Moments of fun
    22. 22. Experiences of our current employees living in BelfastViktorija has joined TeleTech as an agent in 2007 since Matus joined TeleTech in May 2008. He started as athe she has held various roles in QA, training and customer service representative and was promoted tooperations but most recently she was promoted to Team Leader. Matus’ favourite thing about Teletech isTeam Leader for Logitech French, Russian Greek and that everyone works together as a team to achieve goals.Turkish Teams. ‘I am motivated when I work within a strong ‘I manage the Czech, Hungarian, Polish and and friendly team towards set goals which we Tier 2. Logitech is one of the most achieve together by cooperating closely interesting campaigns that we have and I’m between each other’. glad to be part of it. ’. Viktorija Kistej Matus Valo
    23. 23. Belfast your first week in a City Centre hotelpaid by Teletechup to 150 Euro expensed back to youto cover your travel assistance opening a local UK bankaccount and National Insurance number welcome pack with details on localestate agents, landlords etc to contact foryour permanent accommodation
    24. 24. Ready to start a global career?
    25. 25. Application process Visit TeleTechJobs.com OR Send your CV via email to ukhotjobs@teletech.com
    26. 26. Application process 1 2 3 4 Phone Assessments Interview Language interview assessment The offer
    27. 27. Welcome to TeleTech Belfast ©2011 TeleTech Holdings, Inc. TeleTech Confidential and Proprietary