Organizational communication

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Organizational communication

  1. 1. Organizational communication is the sending and receiving of messages among interrelated individuals within a particular environment or setting to achieve individual and common goals. Individuals in organizations transmit messages through face-to face, written, and mediated channels. Organizational communication largely focuses on building relationships, or repeated interpersonal interactions, with internal organizational members and interested external publics.
  2. 2. Types of Communication. 1.UPWARD COMMUNICATION The one which goes up the official hierarchy, from the lower to the higher level in the organization. Information go from the subordinates to the superiors. It is mostly used for sending information associated with the proposals system, employees’ opinion, work insight, attitudes and problems of the employees. It is important to secure the freedom of communicating (undisturbed information flow) since the main drawback of the upward communication is message filtering.
  3. 3. 2. DOWNWARD COMMUNICATION This flows from the higher to the lower levels in the organization. It is characteristic for giving orders, broadening of ideas and communicational knowledge. It takes up a lot of time, but its most common problem is the loss or denying of information on the path through the chain of command; very often there is misunderstanding of the directions, therefore a backward connection has to be established in order to confirm the transmission of correct and full information.
  4. 4. CONCLUSION Greater attention should be paid to the communication as the element of organisational behaviour because of the growing changes within organisations which face the leadership with new challenges and opportunities for testing the different organizational behaviour concept modes. By identifying the level of communication satisfaction within the organisation we get an insight into organisational forces, but simultaneously also get an insight into weak points in the area of communication within the organisation. We can also use them as the basis for making important business decisions within the organisation.

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