Collaboration Basics - Including background
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Collaboration Basics - Including background

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This presentation discuss a model for understanding collaboration tools and the role they play within an organization.

This presentation discuss a model for understanding collaboration tools and the role they play within an organization.

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  • Long Term means its there next month or next yearStatic means its there for your sons and daughters.

Collaboration Basics - Including background Presentation Transcript

  • 1. SMThe Collaboration ModelMODEL
  • 2. SMProperties of Collaboration• Audience • What is the direction of the communication?• Artifacts Audience • What are we leaving to those who are absent?• Time Frame Time Artifacts • How long do we need to keep the Artifacts of the Collaboration?
  • 3. SMAudience – What is the direction of thecommunication? One to One (1:1) One to Many (1:*) Many to Many (*:*) Many to One (*:1) (The Conversation) (The Announcement) (The Brainstorm) (The Feedback Loop)• Personal Notes • Wedding • Chain Letters • Classic Feedback• Instant Message Announcement • Wiki‟s Loop • Blogs • Message boards • Political • Websites • Unmoderated Campaigns • Published Books Chat Rooms
  • 4. SMArtifacts – What are we leaving to those who areabsent? Written • Transcript of a Speech Verbal • MP3 of a Speech Visual • Video / Photos of a Speech
  • 5. SMTime – How long do we need to keep the Artifacts ofthe Collaboration? • Given and received in real timeReal time • Leaves very little in terms of Artifacts • Artifacts left by the communicator Queued • Artifacts generally consumed by the recipient • Leaves long term artifactsLong Term • Artifacts have a “draft” or “work in progress” quality • Long term permanent artifacts Static • Artifacts have a final or completeness quality
  • 6. SMAudience vs. Time withArtifacts 1:1 1:* *:* *:1 Real time aaaaaaaaaaaa Queued Long Term Static
  • 7. SMAudience vs. Time withWritten ArtifactsWritten 1:1 1:* *:* *:1 Text Messaging / Moderated Chat Real time Instant Room “Google Wave” Chat Room Messaging Profiles / Message Boards / Queued Email Blog Groups Feedback Forms Long Term My Documents Website Wiki‟s Usage Logs Text archival of Behavioral Static Surface Mail Printout the above Reports
  • 8. SMAudience vs. Time withVerbal ArtifactsVerbal 1:1 1:* *:* *:1 Audience Real time Conversation Speech Brainstorming Reaction Conference Phone In Queued Phone Podcast Call Campaign Audio File / Long Term Audio Book “MP3” CD / Tape / CD / Tape / CD / Tape / Static LP LP LP
  • 9. SMAudience vs. Time withVisual Artifacts Visual 1:1 1:* *:* *:1 VideoReal time “WebEx” Conference Video Video Queued YouTube Interviews Phone Podcast Video LongitudinalLong Term Hosting Study Film / Video Static DVD of Above
  • 10. SMYou Can Rotate These Grids Visual Verbal Written Instant Real time “WebEx” Telephone Messaging Video Queued Voice Mail Email Podcast Long Term You Tube MP3 Document Static DVDs CD/LP/Tape Book
  • 11. SMWhat is CollaborationCOLLABORATION
  • 12. SMWhat is Collaboration?• All business processes contain unautomated workflows• Humans are the exception handlers at these break points• Collaboration is the act of handling these exceptions• Collaboration consists of: 1. Synthesizing personal aesthetics, logic, and experience around a media 2. Communicating to an specific audience 3. Within a specific timeframe• The timeframe when information is still in a medium prior to audience consumption is the Mediation Gap• The Mediation Gap is the weakest link in the collaboration process• IT‟s job is to provide tools and technologies that enable processes to narrow the mediation gap; creating memorable, permanent, findable artifacts• Collaboration tools focus specifically on this Mediation Gap
  • 13. SMCollaboration in Action Example A Example BAlmost all Business „Boss‟ says: “I want a new “We are going to offer a newProcesses start as a verbal website!” energy savings plan.”requestMove towards work Build the website, design theassignments along multiple Design the survey graphicsvectorsEventually the intended Email to affected employees, Mass mailing from SCE torecipient receives the new link on home page customerscommunicationIn the end artifacts with long SDLC documents and the Statics on adoption of planterm persistence are left actual websiteVersion “2.0” begins as “I can‟t find the…”, “We saved the company $Xfeedback on areas for “Its too hard to use the…”, by spending $Y. We canimprovement are received “Its not compatible with…” increase that by Z%.”
  • 14. SMCollaboration Breaks Down• Collaboration breaks down when – Tools are not adequate – X is needed and the tool does Y – Training on tools is not adequate – Tools are too new – Tools do not talk to each other – Too many exception to handle• When collaboration breaks down, Artifacts are not: – Created – Stored – Searchable – Auditable• Therefore users respond by reverting to using what they know “works” – People Process – I will meet with them – Paper Process –I‟ll just print it out – Silos – I will only work with the people I trust – Complaining – This sucks!
  • 15. SM
  • 16. SM
  • 17. SM 1Where is the Portal *• Portals aggregate Verbal artifacts from points Written Visual of collaboration and present them to their SAP appropriate audience 1 * Written Collab. OS Written Verbal Verbal Visual Visual 1 1 * *
  • 18. SMFocus on Artifact / Data Synchronization Verbal Written Visual SAP Written Collab. OS Written Data Verbal Verbal Visual Visual
  • 19. SMThe 90 – 10 – 1 Rule in Social Media Adoption• Of those people who use your Social Media Tool: – 1% will create – 10% will comment – 90% will consume
  • 20. SMTotal Population Target with Percent Roll Out Content Creator Pamper 1% Phase 1 Content Commenter Empowerment 10% Phase 2 Content Consumer Training 90% Phase 3 People who reject your Promotions / PR ? Phase 4 tool People who don’t know Advertising ? Phase 4 about your tool
  • 21. SMWhat is Collaboration? Process A.1 Collaboration Process A.2• All business processes contain unautomated workflows• Humans are the exception handlers at these break points• Collaboration is the act of handling these exceptions
  • 22. SM personal aesthetics mediaExperience logic
  • 23. SMWhat is Collaboration?• All business processes contain unautomated workflows• Humans are the exception handlers at these break points• Collaboration is the act of handling these exceptions• Collaboration consists of: 1. Synthesizing personal aesthetics, logic, and experience around a media 2. Communicating to an specific audience 3. Within a specific timeframe• The timeframe when information is still in a medium prior to audience consumption is the Mediation Gap• The Mediation Gap is the weakest link in the collaboration process• IT‟s job is to provide tools and technologies that enable processes to narrow the mediation gap; creating memorable, permanent, findable artifacts• Collaboration tools focus specifically on this Mediation Gap
  • 24. SM