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One group—customers, users, and business—need a software system to help them work more efficiently or make more money, but they don’t know how to build it. Another group—software developers and testers—know how to build the system, but they don’t know what it is supposed to do. Bridging this gap is where requirements—the work products describing the system accurately and concisely while at the same time not missing important customer and user needs—are essential. To get the requirements right the first time, you need strategy, tactics, and a practical process for discovering the real requirements—which may not turn out to be what the users think they need. Tim Lister presents a strategy to get accurate and explicit requirements, tactics to develop those requirements efficiently, and a process to keep everything glued together when tackling a large, complex job. Take back an 85-page, annotated requirements specification template to help get your requirements right—the first time.