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It is not enough to verify that software conforms to requirements by passing established acceptance tests. Successful software products engage, entertain, and support the users' experience. While goals vary from project to project, no matter how robust and reliable your software is, if your users do not embrace it, business can slip from your hands. Rob Sabourin shares how to elicit effective usability requirements with techniques such as story boarding and task analysis. Together, testers, programmers, and users collaborate to blend the requirement, design, and test cycles into a tight feedback loop. Learn how to select a subset of system functions to test with a small group of users to get high value information at low cost. Learn how usability testers can take advantage of naïve questions from novice users as well as the tunnel vision and bias of domain experts. Rob shares examples of usability testing for a variety of technologies including mobile and web based products.