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“Going agile” has transformed thousands of workplaces into groups of self-directed teams, more engaged and increasingly more productive. Knowledge workers report increased job satisfaction, strong team identity, and camaraderie. One of the secrets of high performing teams is their ability to manage conflict in ways that support team cohesion, deepen trust, and reinforce commitment to team greatness. Agile practices value individuals and interactions over processes and tools. Sounds great on paper! How do you live that? How do you work effectively with “difficult people” whether teammates, your boss, or stakeholders in your project? Pat Arcady identifies what is at the core of disagreement, presents a simple four-step protocol for managing conflict, and introduces three key distinctions to make for converting an argument into a meaningful discussion. Practice applying these concepts to your own work situations. This is an experiential session, focused on practical applications for you at your job.