Straight Talk About Telecommunications For Your Organization

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You can view the recording by clicking on the link to the right. You'll also see a link to the PowerPoint presentation and audio file. Please post additional questions to our new Telecommunications …

You can view the recording by clicking on the link to the right. You'll also see a link to the PowerPoint presentation and audio file. Please post additional questions to our new Telecommunications Forum.

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  • 1. Straight Talk About Telecommunications for Your Organization February 18, 2010 Audio is only available by calling this number: Conference Call: 866-740-1260; Access Code: 6339392 Sponsored by
  • 2. Using ReadyTalk
    • Chat & raise hand
    • Mute = *6, Unmute = *7
    • If you lose your internet connection, reconnect using the link emailed to you.
    • If you lose your phone connection, re-dial the phone number and re-join.
    • ReadyTalk support: 800-843-9166
  • 3. You are being recorded…
    • This seminar will be available on the TechSoup website along with past webinar presentations:
    • You will receive a link to this presentation, material and links.
    • After the webinar, you can ask follow-up questions in the Telecommunications Forum:
    • Twitter hashtags: #techsoup
  • 4. Straight Talk About Telecommunications for Your Organization Presenters: Chris Shipley, Nutmeg Consulting Kevin Lo, TechSoup Global Sponsored by
  • 5. Today’s Speakers Kevin Lo TechSoup Global Facilitating: Kami Griffiths, TechSoup Chris Shipley Nutmeg Consulting
  • 6. Other ways to participate
    • Audio web stream:
    • Tweetchat (hashtag: #techsoup):
    • Second Life:
    • Forums event (all day, so show up and post your specific questions)
  • 7. What are some voice communication options?
    • Voice Over Internet Protocol (VoIP)
    • Plain Old Telephone Service (POTS)
    • In-house Private Branch Exchange (PBX)
    • Hosted/Virtual PBX
    • Mobile Smartphones
  • 8. How do they differ?
    • Convenience
    • Level of tech expertise needed for administration
    • Scalability
    • Cost
    • Range of 'bells and whistles'
  • 9. What are the pros and cons?
  • 10. What costs do we have to consider?
    • Up front costs
    • Recurring subscription fees
    • Ongoing consultant fees
  • 11. What’s the best way to go about shopping for a new phone system?
  • 12. What kinds of systems should be used by different types of organizations?
    • Depends on how you use voice
    • How your organization is funded
    • Level of security needed
    • How your general technology needs are met
  • 13. How does the physical setup of an office factor into the choice of voice systems?
    • Multi-sites
    • Telecommuters
  • 14. What network considerations are there when choosing a VoIP system?
  • 15. Are services like Skype, Jajah, or Google Voice adequate?
    • Consumer vs. Enterprise
    • Reliability
    • Ongoing costs
    • Integrating mobile phones
    • Call quality
  • 16. Resources
    • How Telecommunications Is Changing Work for Nonprofits
    • VoIP for Your Nonprofit
    • Unified Communications Options for Nonprofits
  • 17. Questions? Submit your questions using the chat box.
  • 18. The Event Continues…
    • Continue the conversation in the new Telecommunications forum: http://
    • All-day, asynchronous (not live) forums event
    • Show up anytime and post
  • 19. Got a question we didn’t get to?
    • Post your questions to the forums event: http://
    • Our hosts will be on hand throughout the day to answer your questions.
    • Need help? Email: [email_address]
  • 20. Get the Most Out of TechSoup
    • At TechSoup, you’ll find a range of technology services to help your nonprofit:
      • Read helpful articles in our Learning Center
      • Request donated software , hardware, and online services
      • Join our community forums to learn from your colleagues
      • Browse upcoming events and conferences
  • 21. Upcoming Webinars
    • After the Crash: Tips on Data Recovery
      • Thursday, February 25, 11 a.m. Pacific
    • Creating a Successful Computer Refurbishing Program
      • Thursday, March 4, 11 a.m. Pacific
  • 22. Thank you to our Webinar Sponsor! ReadyTalk offers dedicated product demos for TechSoup organizations 4 times per week. For more information:
  • 23. Thank you! Please complete the post event survey! Kami Griffiths,, 415-633-9392