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Creating a Successful Computer Refurbishing Program  March 4, 2010 Audio is only available by calling this number: Confere...
Using ReadyTalk <ul><li>Chat & raise hand  </li></ul><ul><li>Mute = *6,  Unmute = *7 </li></ul><ul><li>If you lose your in...
You are being recorded… <ul><li>This seminar will be available on the TechSoup website along with past webinar presentatio...
Creating a Successful Computer Refurbishing Program Sponsored by Presenters:   Pat Furr, Computers for Classrooms (CFC) Br...
Today’s Speakers Bruce Buckelew   Oakland Technology Exchange West  (OTX West)  Facilitating: Kami Griffiths, TechSoup  As...
Agenda <ul><li>Why start a reuse program? </li></ul><ul><li>How to get started </li></ul><ul><li>Funding suggestions  </li...
Why do you want to create a reuse program? <ul><li>Are you looking to support: </li></ul><ul><ul><li>a specific program? <...
In other words, what is your mission? Be as specific as possible.
What questions should I answer before I start? <ul><li>Are the specific recipients identified i.e. seniors, students, adul...
What other questions should I answer before starting? <ul><li>How will I provide training and technical support? </li></ul...
How will the program be funded? <ul><li>Determine your funding model. </li></ul><ul><li>Bruce/OTX-West- grants (60%) and e...
Are there special regulations that we need to know about? <ul><li>What is e-waste, hazardous materials or universal waste?...
Final thoughts before you start. <ul><li>Don’t accept donations unless you know how you will get rid of the parts you don’...
How can I manage this program on a small budget? Volunteers! <ul><li>Getting volunteers </li></ul><ul><li>Senior centers <...
What are the key things to know about removing data? <ul><li>Have a secure facility.  </li></ul><ul><li>ALL hard drives mu...
How can you obtain donations? <ul><li>Build partnerships. </li></ul><ul><li>Develop a brochure. </li></ul><ul><li>Explain ...
A Comparison of Reuse vs. Recycling This example was prepared using the United States Electronics Environmental Benefits C...
How about receiving software donations? <ul><li>Receive original media </li></ul><ul><li>OTXWest uses: </li></ul><ul><ul><...
Do you support equipment after it is distributed? <ul><li>Decide on your support model.  </li></ul><ul><li>Refurbished com...
What information would you recommend to track? <ul><li>Tracking records must be maintained.  </li></ul><ul><li>Collect ema...
How can you promote your program? <ul><li>Develop a brochure about your program.  </li></ul><ul><li>Offer to speak before ...
Resource Page <ul><li>Microsoft Authorized Refurbisher (MAR):  www.techsoup.org /MAR </li></ul><ul><li>OTX-West (Bruce):  ...
Questions? Submit your questions using the chat box.
Continue the Discussion… <ul><li>Additional questions can be  answered by posting in the Technology Planning Forum: </li><...
Get the Most Out of TechSoup <ul><li>At TechSoup, you’ll find a range of technology services to help your nonprofit: </li>...
Upcoming Webinars <ul><li>Get Started on Facebook  </li></ul><ul><ul><li>Thursday, March 11, 10:00 a.m. Pacific </li></ul>...
Thank you to our Webinar Sponsor! ReadyTalk offers dedicated product demos for  TechSoup organizations 4 times per week. F...
Thank you!   Please complete the post event survey! Kami Griffiths, kami@techsoup.org, 415-633-9392
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Presentation Creating A Refurb Program

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  • Starting a computer reuse program.
  • Starting a computer reuse program.
  • Starting a computer reuse program. Are the specific recipients identified i.e. seniors, students, adults in job training programs? Recommendation: Start simple, with one group. Can I start in a donated space? Recommendation: Find free space in a school, church or somewhere where you don&apos;t have to start spending $$$ Can I do everything or do I have committed help? Recommendation: If you are not a technician, make sure you have a committed technical volunteer. Will I refurbish MACs, PCs or both? Rec: Select one. PCs are more plentiful and easier to work on.
  • Starting a computer reuse program. How will I provide training and technical support? Recommendation: create a simple training curriculum and handout and make the class mandatory. This will cut down on technical support later Will I provide transportation or shipping? Recommendation: make sure you have a truck or van How many computers do I anticipate refurbishing a year? If over 20 PCs, sign up for the TechSoup Community MAR Program. Microsoft, through the MAR program, makes all of your operating systems legal. Tough with Macs.
  • Starting a computer reuse program. Determine your funding model. nonprofit or for profit? If nonprofit, start by becoming fiscally sponsored by existing nonprofit. Initial start-up funding and changes over the years. Keep initial costs as low as possible Bruce – OTX-West- grants (60%) and earned income (40%). $100 - $250 for schools and non-profits. Pat – Cost/Recovery basis - currently $90 to $135 for full systems with one year warranty.
  • Starting a computer reuse program. What is e-waste, hazardous materials or universal waste? What are the increasing problems with e-waste? Know the laws that will impact your operation such as: Zoning, Definition of Handler, Collector or Recycler and reporting requirements Proper handling of computers, monitors and universal waste Talk to your local Director of Waste Management Get recommendations for a local Recycler – find one to work with before you start collecting equipment
  • Starting a computer reuse program.
  • Starting a computer reuse program. Suggestions for getting volunteers Senior centers A+ certification programs needing experience Opportunity to “earn” a free computer after 50 hours (20 hours at OTXWest) Apple/MAC users’ group College classes – instructors offer credit Read our manuals for more efficient ways of using volunteers so that techs can perform more challenging tasks.
  • Starting a computer reuse program. Make sure your facility is secure. You won’t get donations if you can’t protect data. Treat all hard drives as though they were yours! ALL hard drives must be completely wiped to US Department of Defense standards. Use software programs to wipe the drives either outside the computer or in the computer. Free programs are Darik’s Boot and Nuke (DBAN) and Kill Disk. Drives that are too small or don’t wipe completely must be physically destroyed. A small operation may want to use a drill press: a large operation can afford a Degausser.
  • Starting a computer reuse program. Partner with a community nonprofit or school so that you can offer a possible charitable donation. Develop a brochure to tell your story. What are you doing to fill the need in your community? Explain that reuse is 25 times better than just recycling. Talk to schools and governmental agencies and ask for donations to your programs. You can offer to give presentations to your local service groups. Don’t ask for more than you can handle or have space to store. Local business people may store excess for a brief time rather than have you reject the donation. Publicize your successes. Participate with your recycler in “drop-off” events. Look forward to “Earth Month”.
  • Starting a computer reuse program. Receiving donated software can be problematic. You must receive the original media, the license and the donor’s certification that you will own the software. You must also support the software on the recipient’s computer. OTXWest only uses Windows XP, MS Office (both from MAR), open-source programs (Openoffice, the Gimp, Audacity, and more) and freeware. Never trial-ware or shareware. Increasingly we use free web based programs such as aviary.com The MAR (Microsoft Authorized Refurbishers) program is VERY highly recommended. Most recipients want MS Windows and an Office Suite. Schools are not eligible to receive MS Office at the present time so free programs such as Open Office can be installed. Pat uses Linux software on low end laptops that run too slowly using Windows but work well with free programs such as Ubuntu. Standardize computer loads and provide a fixed number of standard “models”.
  • Starting a computer reuse program. Decide on your support model. Drop in? Phone? FAQs on your website? YouTube videos on such subjects as initial install. Refurbished computer systems must be seen as being reliable and given free or low cost tech support. By carefully checking out each system before releasing it, the number of tech calls are reduced. You can offer to replace the system after the year’s time for a reduced price. Re-orders are a key to the longevity of your program. By setting a restore point prior to the release of the system, you may be able to simplify tech support. When clients return for tech support, you can give them one-on-one training about the cause of their problem – like file sharing programs.
  • Starting a computer reuse program. T Tracking records must be maintained for the MAR (Microsoft Authorization Refurbisher) licenses. Collect email addresses of recipients to start a newsletter. Information gathered must include the date, name of the recipient, the recipient type, licenses distributed and level of computer such as Pentium III or Pentium IV. You may want to gather the phone number and email address so that you can survey for satisfaction in the future. Another statistic that might be usable would be the approximate weight of the system. Many of the reporting statistics by governmental agencies want to know both the number of donations and weight. OTXWest estimates 40 lbs per system.
  • Starting a computer reuse program. Develop a brochure about your program. Be sure to include: the history and/or mission statement for your program. the need for what you are doing. the schools, programs and people you are helping. contact information. Offer to speak before local organizations – show a PowerPoint or video Get free publicity from local newspapers, radio, tv spots, web links, local bulletin boards. Develop a Web Site and links with other web sites. Do something special for Earth Day/Month. TV stations need something to talk about. Let them hear about your program. Be sure you can handle the publicity. Create a video . Sample video Or go to www.otxwest.org/gallery.html
  • Starting a computer reuse program.
  • Transcript of "Presentation Creating A Refurb Program"

    1. 1. Creating a Successful Computer Refurbishing Program March 4, 2010 Audio is only available by calling this number: Conference Call: 866-740-1260; Access Code: 6339392 Sponsored by
    2. 2. Using ReadyTalk <ul><li>Chat & raise hand </li></ul><ul><li>Mute = *6, Unmute = *7 </li></ul><ul><li>If you lose your internet connection, reconnect using the link emailed to you. </li></ul><ul><li>If you lose your phone connection, re-dial the phone number and re-join. </li></ul><ul><li>ReadyTalk support: 800-843-9166 </li></ul>
    3. 3. You are being recorded… <ul><li>This seminar will be available on the TechSoup website along with past webinar presentations: </li></ul><ul><ul><li>www.techsoup.org/go/webinars </li></ul></ul><ul><li>You will receive a link to this presentation, material and links. </li></ul><ul><li>After the webinar, you can ask follow-up questions in the Technology Planning Forum: </li></ul><ul><ul><li>tinyurl.com/yzpe9z8 </li></ul></ul><ul><li>Twitter hashtags: #techsoup </li></ul>
    4. 4. Creating a Successful Computer Refurbishing Program Sponsored by Presenters: Pat Furr, Computers for Classrooms (CFC) Bruce Buckelew, Oakland Technology Exchange West (OTX West)
    5. 5. Today’s Speakers Bruce Buckelew Oakland Technology Exchange West (OTX West) Facilitating: Kami Griffiths, TechSoup Assisting with chat questions: Becky Wiegand & Jim Lynch, TechSoup Pat Furr Computers for Classrooms (CFC)
    6. 6. Agenda <ul><li>Why start a reuse program? </li></ul><ul><li>How to get started </li></ul><ul><li>Funding suggestions </li></ul><ul><li>Special regulations </li></ul><ul><li>Manage a program on a small budget </li></ul><ul><li>Removing the data </li></ul><ul><li>How to receive donations </li></ul><ul><li>Offering tech support </li></ul><ul><li>Tracking </li></ul><ul><li>Promotion </li></ul><ul><li>Q&A </li></ul>
    7. 7. Why do you want to create a reuse program? <ul><li>Are you looking to support: </li></ul><ul><ul><li>a specific program? </li></ul></ul><ul><ul><li>Schools? </li></ul></ul><ul><ul><li>low-income families, veterans, the elderly, persons with disabilities, limited English speaking people? </li></ul></ul><ul><ul><li>job training and employment opportunities? </li></ul></ul><ul><ul><li>environmental concerns? </li></ul></ul><ul><ul><li>closing the digital divide? </li></ul></ul><ul><ul><li>teaching computer literacy? </li></ul></ul>
    8. 8. In other words, what is your mission? Be as specific as possible.
    9. 9. What questions should I answer before I start? <ul><li>Are the specific recipients identified i.e. seniors, students, adults in job training programs? </li></ul><ul><li>Can I start in a donated space? </li></ul><ul><li>Can I do everything or do I have committed help? </li></ul><ul><li>Will I refurbish MACs, PCs or both? </li></ul>
    10. 10. What other questions should I answer before starting? <ul><li>How will I provide training and technical support? </li></ul><ul><li>Will I provide transportation or shipping? </li></ul><ul><li>How many computers do I anticipate refurbishing a year? </li></ul><ul><li>Microsoft, through the MAR program, makes all of your operating systems legal. Tough with Macs. </li></ul>
    11. 11. How will the program be funded? <ul><li>Determine your funding model. </li></ul><ul><li>Bruce/OTX-West- grants (60%) and earned income (40%). $100 - $250 for schools and non-profits. </li></ul><ul><li>Pat – Cost/Recovery basis - currently $90 to $135 for full systems with one year warranty. </li></ul>
    12. 12. Are there special regulations that we need to know about? <ul><li>What is e-waste, hazardous materials or universal waste? </li></ul><ul><li>What are the increasing problems with e-waste? </li></ul><ul><li>Know the laws that will impact your operation </li></ul><ul><li>Talk to your local Director of Waste Management </li></ul>
    13. 13. Final thoughts before you start. <ul><li>Don’t accept donations unless you know how you will get rid of the parts you don’t want. </li></ul><ul><li>Know where your discards will be going and who will handle them. Your donors want to know the final destination of your scrap. </li></ul>
    14. 14. How can I manage this program on a small budget? Volunteers! <ul><li>Getting volunteers </li></ul><ul><li>Senior centers </li></ul><ul><li>A+ certification programs needing experience </li></ul><ul><li>Opportunity to “earn” a free computer </li></ul><ul><li>Apple/MAC users’ group </li></ul><ul><li>College classes – instructors offer credit </li></ul><ul><li>Read our manuals </li></ul>
    15. 15. What are the key things to know about removing data? <ul><li>Have a secure facility. </li></ul><ul><li>ALL hard drives must be completely wiped. </li></ul><ul><li>Use software programs to wipe the drives. </li></ul><ul><li>Drives that are too small or don’t wipe completely must be physically destroyed. </li></ul>
    16. 16. How can you obtain donations? <ul><li>Build partnerships. </li></ul><ul><li>Develop a brochure. </li></ul><ul><li>Explain that reuse is 25 times better than just recycling. </li></ul><ul><li>Talk to schools and governmental agencies. </li></ul><ul><li>Don’t ask for more than you can handle. </li></ul><ul><li>Publicize your successes. </li></ul>
    17. 17. A Comparison of Reuse vs. Recycling This example was prepared using the United States Electronics Environmental Benefits Calculator *. The environmental benefits of Reuse and Recycling are compared. 100 computers with CRT monitors are either Recycled or Reused. The savings are compared to disposing of the equipment in a landfill. * http://eerc.ra.utk.edu/ccpct/eebc/eebc ** These may be proportionally greater than other metrics ,as they include all material inputs, including those from upstream processes. These estimates do not account for impacts from product/material substitutions that might replace restricted materials. Prepared by Computers for Classrooms, Chico, CA March 2008 $66,801 $2,708 Replacement Cost Savings Reduces water emissions by 6.66 metric tons (7.43 U.S. tons) Reduces water emissions by 0.27 metric tons (0.30 U.S. tons) Water emissions** Reduces air emissions by 3,183 metric tons (3,508.7 U.S. tons) Reduces air emissions by 129 metric tons (142.2 U.S. tons) Air Emissions** Same as removing 48 passenger cars from the road per year Same as removing 1.95 passenger cars from the road per year Greenhouse Gas Reduction** Saves enough electricity to power 68.00 U.S. households in a year Saves enough electricity to power 2.75 U.S. households in a year Energy Savings 100 Computers Reused 100 Computers Recycled
    18. 18. How about receiving software donations? <ul><li>Receive original media </li></ul><ul><li>OTXWest uses: </li></ul><ul><ul><li>Windows XP, MS Office (both from MAR) </li></ul></ul><ul><ul><li>Open-source programs (Openoffice, the Gimp, Audacity) </li></ul></ul><ul><ul><li>Some freeware, but never trial-ware or shareware </li></ul></ul><ul><ul><li>Increasingly use free web based programs such as aviary.com </li></ul></ul><ul><li>The MAR (Microsoft Authorized Refurbishers) program is VERY highly recommended. </li></ul><ul><li>Pat uses Linux software on low end laptops that run too slowly using Windows. </li></ul><ul><li>Standardize computer loads and provide a fixed number of standard “models”. </li></ul>
    19. 19. Do you support equipment after it is distributed? <ul><li>Decide on your support model. </li></ul><ul><li>Refurbished computer systems must be seen as being reliable. </li></ul><ul><li>You can offer to replace the system after the year’s time for a reduced price. </li></ul><ul><li>By setting a restore point prior to the release of the system, you may be able to simplify tech support. </li></ul>
    20. 20. What information would you recommend to track? <ul><li>Tracking records must be maintained. </li></ul><ul><li>Collect email addresses of recipients to start a newsletter. </li></ul><ul><li>Information gathered must include the date, name of the recipient, the recipient type, licenses distributed and level of computer such as Pentium III or Pentium IV. </li></ul><ul><li>Another statistic that might be usable would be the approximate weight of the system. </li></ul>
    21. 21. How can you promote your program? <ul><li>Develop a brochure about your program. </li></ul><ul><li>Offer to speak before local organizations. </li></ul><ul><li>Get free publicity from local newspapers, radio, TV spots, web links, bulletin boards. </li></ul><ul><li>Develop a website and links with other websites. </li></ul><ul><li>Do something special for Earth Day/Month. </li></ul><ul><li>Create a video, see samples at www.otxwest.org/gallery.html </li></ul>
    22. 22. Resource Page <ul><li>Microsoft Authorized Refurbisher (MAR): www.techsoup.org /MAR </li></ul><ul><li>OTX-West (Bruce): www.otxwest .org </li></ul><ul><ul><li>There is both a video at www.otxwest.org/gallery.html and a “Getting Started” manual at www.otxwest.org/downloads.html </li></ul></ul><ul><li>Computers for Classrooms (Pat): www.computersforclassrooms.org </li></ul><ul><li>Microsoft sponsored Power Point Series with photos about Creating a Reuse Program. </li></ul><ul><li>Email [email_address] or come and visit beautiful West Oakland </li></ul>
    23. 23. Questions? Submit your questions using the chat box.
    24. 24. Continue the Discussion… <ul><li>Additional questions can be answered by posting in the Technology Planning Forum: </li></ul><ul><ul><li>tinyurl.com/yzpe9z8 </li></ul></ul>
    25. 25. Get the Most Out of TechSoup <ul><li>At TechSoup, you’ll find a range of technology services to help your nonprofit: </li></ul><ul><ul><li>Read helpful articles in our Learning Center </li></ul></ul><ul><ul><li>Request donated software , hardware, and online services </li></ul></ul><ul><ul><li>Join our community forums to learn from your colleagues </li></ul></ul><ul><ul><li>Browse upcoming events and conferences </li></ul></ul>
    26. 26. Upcoming Webinars <ul><li>Get Started on Facebook </li></ul><ul><ul><li>Thursday, March 11, 10:00 a.m. Pacific </li></ul></ul><ul><li>Finding the Perfect Donor Database in an Imperfect World </li></ul><ul><ul><li>Thursday, April 15, 11:00 a.m. Pacific </li></ul></ul>
    27. 27. Thank you to our Webinar Sponsor! ReadyTalk offers dedicated product demos for TechSoup organizations 4 times per week. For more information: pages.readytalk.com/techsoup.html
    28. 28. Thank you! Please complete the post event survey! Kami Griffiths, kami@techsoup.org, 415-633-9392
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