Disaster planning from TechSoup.org


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  • A plan is static, and the mindset is dynamic Needs to be adaptive with your staff, operations, technology What is your greatest fear? What are you protecting against
  • No bases will be completely covered, but any plan will help with recovery.
  • Cost is no longer an inhibitor Eg. Tape drives.
  • Not the equipment that you have spent you money on It’s the unfinished report, video editing, financial projections
  • Make it part of your new hire training
  • Phone can be
  • Cloud would be a good remedy for this
  • Compliance Npvault Npcloud.org
  • Compliance Npvault Npcloud.org
  • Compliance Npvault Npcloud.org
  • If it’s paper only needs to be scanned Needs to be updated – Make it a recurring event on your calendar Information needs to be pertinent to your org. eg. CCHS
  • The phone tree should follow your normal chain of management, with each manager contacting her direct reports in case of an emergency.
  • If it’s paper only needs to be scanned Information needs to be pertinent to your org. eg. CCHS
  • If it’s paper only needs to be scanned Information needs to be pertinent to your org. eg. CCHS
  • If it’s paper only needs to be scanned Information needs to be pertinent to your org. eg. CCHS
  • Business continuity in mind
  • Business continuity in mind
  • Phone can be
  • Disaster planning from TechSoup.org

    1. 1. Disaster Planning:What OrganizationsNeed to Know toProtect Their Tech#12ntcdpKevin LoTechSoup Global
    2. 2. Evaluate This Session!Each entry is a chance to win an NTEN engraved iPad! or Online at www.nten.org/ntc/eval
    3. 3. Agenda• 3 takeaways• Main components – Backup – Security – Documentation• Your disaster toolbox• Planning discussion• Questions? DISASTER PLANNING #12ntcdp Slide 3
    4. 4. http://www.techsoup.org/toolkits/disasterplan DISASTER PLANNING #12ntcdp Slide 4
    5. 5. Key Takeaway1. Before you have a disaster plan, you need a disaster mindset Image: http://www.flickr.com/photos/vistavision/ DISASTER PLANNING #12ntcdp Slide 5
    6. 6. Key Takeaway1. Your plan may end up only 75% successful, but having no plan means 100% failure Image: http://www.flickr.com/photos/copenhagen_toejeri/ DISASTER PLANNING #12ntcdp Slide 6
    7. 7. Key Takeaway1. It’s cheaper to backup your data 100 times than it is to lose it once Data source: “Cost of Hard Drive Space” http://ns1758.ca/winch/winchest.html DISASTER PLANNING #12ntcdp Slide 7
    8. 8. “What have you got to lose?”flickr.com/jase_n_tonic(Creative Commons license) DISASTER PLANNING #12ntcdp Slide 8
    9. 9. It’s all about the data• Your backup plan needs to cover: – Whats being backed up – Where its being backed up – How often backups will occur – Whos in charge of performing backups – Whos in charge of monitoring the success of these backups• Make sure it’s easy to reference and access DISASTER PLANNING #12ntcdp Slide 9
    10. 10. It’s all about the data• Imagine a typical work-day by your key staff – Obvious: email, donor data, financials – Not-so-obvious: bookmarks, network data, website passwords• Increasingly dispersed workforce means there’s more to lose DISASTER PLANNING #12ntcdp Slide 10
    11. 11. Bring Your Own Device• “Consumerization” not a new phenomenon in the nonprofit sector• Pros and Cons to disaster planning – Extra access point for data and connectivity – Personal and work data gets commingled• Liability and insurance• Best practice: keep less data locally DISASTER PLANNING #12ntcdp Slide 11
    12. 12. Backup and the cloud• Online backup ≠ Online storage – Backup: focus on automation, scheduling, recovery – Storage: focus on sharing between users and clients, syncing DISASTER PLANNING #12ntcdp Slide 12
    13. 13. Backup and the cloud DISASTER PLANNING #12ntcdp Slide 13
    14. 14. What about security?• Cloud/online mitigates a different type of disaster risk• Likely more secure than local, but the potential is always there• Understand the risk and compliance needs before diving in DISASTER PLANNING #12ntcdp Slide 14
    15. 15. What about security?• Local backup: Encrypt as much as you can• Levels of encryption • Program level file encryption DISASTER PLANNING #12ntcdp Slide 15
    16. 16. What about security?• Operating system drive encryption • BitLocker, TrueCrypt• Full-disk encryption• Most relevant for data loss protection• Should not be at the cost of recoverability• Don’t forget physical security! DISASTER PLANNING #12ntcdp Slide 16
    17. 17. Documentation• Hard copies of the “What” – Warranties and receipts for computers and peripherals – Passwords for encrypted data – Contact information for anyone who maintains your tech – Login information for local devices and online services – Contact information for web hosting and backup services – Software registration information, including keys – Insurance information – Leases• Remember to update this info! DISASTER PLANNING #12ntcdp Slide 17
    18. 18. Documentation• Policies and the “How” – Your backup plan – Your restore plan – A phone tree that includes home and cell phone numbers for all staff – Meeting locations in the event of a disaster DISASTER PLANNING #12ntcdp Slide 18
    19. 19. The day has come..Image: http://www.flickr.com/photos/schohariefd/ DISASTER PLANNING #12ntcdp Slide 19
    20. 20. Post-disaster communications• For internal stakeholders: – Limit the points of contact – Communicate succinct and relevant information – Phased recovery if necessary – Scheduled updates – (Re)Defining normalcy DISASTER PLANNING #12ntcdp Slide 20
    21. 21. Post-disaster communications• For external stakeholders – Constituents: how will interruption of services affect them? – If site outage, maintain your presence using social media – Funders: will there be missed deadlines? – Supporters: how can they help? DISASTER PLANNING #12ntcdp Slide 21
    22. 22. Disaster toolbox• “Real” and “digital”• Documentation• Data backups• Startup disc• Duplicate keys (physical and digital) DISASTER PLANNING #12ntcdp Slide 22
    23. 23. Planning exercise• What have you done already? What needs work?• Disasters encountered? Stories from the field?• What’s the first thing you will do when you return? DISASTER PLANNING #12ntcdp Slide 23
    24. 24. Questions? kevin@techsoup.org Twitter: tsg_kevinDISASTER PLANNING #12ntcdp Slide 24
    25. 25. Evaluate This Session!Each entry is a chance to win an NTEN engraved iPad! or Online at www.nten.org/ntc/eval