Cloud computing opportunity and challenge for european foundations and grantees

Cloud Computing: The Opportunity and Challenge for European Foundations and their Grantees 25 May 2011 2011 Annual General Assembly and Conference European Foundation Centre

Page An interest in how web-based (cloud) services can be leveraged to achieve impact goals Cloud computing enables organizations to access online their data and software on computers located elsewhere.

Recent trends
Economic crisis = acute need and fewer resources
Increased accountability and demonstration of impact
Greater opportunity and need to collaborate
Increased need for transparency and shared data
Focus on digital inclusion
Proliferation of mobile technologies
Increased use of crowdsourcing
Mandate to reduce energy use
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Page On a scale of 1 (low) to 10 (high), how important is the consideration of web-based solutions to your: Why?
Current programs and impact?
Future programs and impact?
Introduce yourself and briefly provide some context

Our collective experience in the social benefit sector has been focused on strengthening organizations through intelligent adoption of technology.
Eamon Stack, CEO, Enclude
Melissa Pailthorp, Senior Manager, Microsoft Community Affairs
Deepak Puri, Director of Cloud Computing, VMware
Facilitator: Rebecca Masisak, Vice Chair, Fundacja TechSoup (TechSoup Europe)
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Effective use of technology starts with an idea
Putting client data and assessments into digital format to determine service needs;
Enabling the public to access materials such as oral history recordings, archival photographs, and genealogical information;
Releasing public policy alerts to mobilize members and supporters;
Screening benefits and eligibility online for elderly individuals;
Providing opportunities for autistic adolescents to communicate using technology;
Making exhibits available on-line so that teachers can use them in their classrooms;
Digitizing artifact collections to create a virtual vault; and
Employing YouTube videos for therapy with children.
Source: The Johns Hopkins Nonprofit Listening Post Project Information Technology Sounding, 2009

Beyond cost savings to enhancing nonprofit program and service delivery Source: The Johns Hopkins Nonprofit Listening Post Project Information Technology Sounding, 2009

Overcoming challenges requires collaboration Source: The Johns Hopkins Nonprofit Listening Post Project Information Technology Sounding, 2009

Funder coalitions to address social need
Multi-sector collaboration (public / private) to share information
Broad dissemination of data across multiple geographies and organizations
Page When looking at examples of cloud-based solutions in the social benefit sector, we see central themes, including:

Global Health Delivery Page 13

“ Radical Philanthropy:” Singapore-based, Lien Foundation collaborates with IT company to provide support to preschoolers in need.

Page Supporting rural agricultural production

Page Cloud tools are enabling transparency in the philanthropic sector.

Page And enabling increased flows of philanthropic support and information to help combat disease and improve global access.

Is the philanthropic sector fully benefitting from technology solutions generally and web-based tools specifically?

Why should foundations care? Page

Bleeding edge to leading edge
Cloud services are expected to generate revenues of almost €35 billion in Europe by 2014.
80% of USA Fortune 1000 companies will use some kind of cloud computing service, 20% of businesses will own no IT Resources.
25% of cloud computing licenses are used by Irish NGOs.
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The Promise, and the Peril
Where ’s my information?
I can ’t control what I don’t own!
Keep your hands off my data!
What if the cloud shuts down?
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Carmichal Center Page

New NDI Model for Applications delivered through the Cloud NDI.org Afghanistan Delivered from the Cloud as SAAS Internal Software Egypt Sudan Software that was developed in house has been moved to the cloud and can now be delivered remotely.

NDI Migrating Software to the Cloud Software Application OS (Windows) Hardware Take current software programs and package them in a ‘Virtual Machine’ (without having to rewrite the application). This lets them run on any other computer with vSphere without having to reconfigure them. Cloud Confidential Software Application OS (Windows) Hardware Hypervisor (vSphere) Hypervisor (vSphere) Software Application OS (Windows) Cloud Based Service Provider Programs can be delivered remotely from the cloud with no local installation needed.

Page Imagine the potential for foundations and their grantees

For which of these areas have you seen benefits from web-based solutions?
Grants/Financial Management
Email Outreach
Social Media/Outreach
Shared Collaboration
Constituency Data Management
Outcomes/Impact Assessment
More than one
Other

What barriers do you see?
Security
Privacy
Cost
Quality of Service
Integration with existing technologies and data
Other

Web-based Solutions – More Case Studies Page

C3: Colorectal Cancer Coalition – entire workforce operating in the cloud

Swedish Red Cross
Challenge: Difficult to maintain and use separate systems for constituent communications
Solution: Centralized messaging systems using Microsoft Online Services
Benefits: 20% cost savings realized by outsourcing messaging and calendaring
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Standard Solutions Standard Solutions
NEED:
CLIENT MANAGEMENT SYSTEM
COMPLIANT REPORTING SYSTEM
Non standardised record keeping
Non standard client processes
Burdensome manual reporting
Resource demanding
Standard Solutions
Donated ONLINE CRM
Agreed standards of record keeping
Integrated Reporting
Compliance with Health Research Beureau
Support for other Processes - fundraising
ADDICTION TREATMENT CENTRES - HRB SOLUTION: INTEGRATED CLIENT MGT & REPORTING

CLOUD BENEFITS:
Cost effective implementation
Remote access
Package and template solution
Intellectual Property held in Trust
Batch annual update / upgrade
Standard Solutions
Other therapies – family, alternative
Methadone - Needle Exchange
Medical & Urine tests
Group Processes - training
Resource Management
ADDICTION TREATMENT CENTRES – HRB ICT FOR FUTURE SUCCESS SOLUTION : SINGLE SHARED INFO SYSTEM

CHALLENGES:
AGREEMENT
Agree standards of Client Mg / Rep
Resistance to using of technology
Fear of Data Protection regulation
No presidents – peer support
Standard Solutions
Engage with stakeholders early in process
Independence advice
Meet specific needs – special requests
Adequate training – promised from beginning
Deliver successful project
ADDICTION TREATMENT CENTRES – HRB - SUCCESS SOLUTION: CONSULTANCY - TRAINING

New Options For Foundations and Charities Page Software Service Salesforce,com, Google docs, CRM online Custom Apps (programs developed internally) Standard Apps (Microsoft Office) Run Internally Office Service Provider Run Remotely (‘Cloud’) Run Programs Anywhere

Where to start ? Page

Constituent-Centric Information Single Shared Information System Communication People Organisations Projects Programmes Financial Transactions Cases Exceptions HR Planning Audit Trail & Tracking Data Model

Management Information System SINGLE SHARED INFORMATION SYSTEM ANALYSIS & REPORTING MGT DECISIONS Contacts, Interactions, Correspondence, Events etc Structured Reports, Analysis of Selected information Forecasting, Decision Making, Targeting, Tracking, Campaigns Management Information Year 1 Year 2

Further reading and sources
TechSoup Global: Cloud Computing for Nonprofits
http://home.techsoup.org/pages/cloudcomputing.aspx
Articles, blog posts and webinars aimed at exploring how the cloud can help organizations meet a variety of technology needs and find the best cloud computing options.
Digital Agenda: Commission seeks views on how best to exploit cloud computing in Europe
http://europa.eu/rapid/pressReleasesAction.do?reference=IP/11/575&format=HTML&aged=0&language=EN&guiLanguage=en
The European Commission is seeking views from citizens, businesses, public administrations and other interested parties on how to fully benefit from 'cloud computing'.
NGOs overcoming the education curve to embrace cloud!
http://www.microsofteurope.eu/skills-and-education/posts/ngos-overcoming-the-education-curve-to-embrace-cloud.aspx
Article by Nick Eyre, Director Fundacja TechSoup on how the cloud stands to transform the social sector.

Further reading and sources (cont’d)
How to Develop a Cloud-Based Integrated IT System: ENCLUDE in Ireland
http://forums.techsoup.org/cs/community/b/tsblog/archive/2011/05/10/How-to-Develop-a-Cloud_2D00_Based-Integrated-IT-System_3A00_-ENCLUDE-in-Ireland.aspx
Blog post by Eamon Stack, CEO of ENCLUDE in Ireland, which provides hands-on technology solutions and software donations for Irish charities. Disrupting Online Philanthropy: Technology and the Future of the Social Sector
http://cspcs.sanford.duke.edu/sites/default/files/DisruptingPhil_online_FINAL.pdf
Monograph exploring how networked digital technologies – accessible large databases and powerful new visualization tools – are transforming philanthropy.
An Evaluation of Private Foundation Copyright Licensing Policies, Practices and Opportunities
http://cyber.law.harvard.edu/sites/cyber.law.harvard.edu/files/OCL_for_Foundations_REPORT.pdf
Project to explore how foundations treat the ownership and licensing of copyrights for the works they fund, either directly or indirectly. By Phil Malone / Berkman Center for Internet & Society at Harvard University (August 2009).
What is the Cloud and Why Does it Matter to Nonprofits?
http://www.slideshare.net/kristine1018/cloud-computing-by-dindo-fernando
Cloud computing presentation by Dindo Fernandes for Microsoft NGO Days (February 2011).

The Cloud Dividend: The economic benefits of cloud computing to business and the wider EMEA economy
http://uk.emc.com/microsites/2010/cloud-dividend/executive-summary.htm
An EMC sponsored study by Centre for Economics and Business Research (Cebr), to help quantify the impact of cloud computing in terms of efficiency, productivity and economic growth in Europe (December 2010).
Philanthropy in the Cloud
http://philanthropy.blogspot.com/2009/05/philanthropy-in-cloud.html
Blog post on Philanthropy 2173 , featuring NTEN Presentation by Lucy Bernholz (April 2009).
Cloud Computing for Small Nonprofits: Lessons Learned from 5 Years in the Cloud
http://www.nten.org/blog/2010/03/18/cloud-computing-small-nonprofits-lessons-learned-5-years-cloud
Blog post on NTEN.org by Judy Sohn, of the Colorectal Cancer Coalition (March 2010).

Singapore Preschools to Receive USD $2 Million Cloud Computing Power from Lien Foundation and Salesforce.com Foundation
http://www.lienfoundation.org/pdf/news/2010/SFDCLienFoundationReleaseFinal_24May.pdf
Press release by Lien Foundation and Salesforce.com (May 2010).
Foundations Say Technology ‘Lagging’
http://www.philanthropyjournal.org/news/foundations-say-technology-%E2%80%98lagging%E2%80%99
Article on Philanthropy Journal about U.S. foundations’ adoption of cloud computing (November 2010).
2010 Grantmakers Information Technology Survey Report
http://www.tagtech.org/resource/resmgr/2010_it_survey_report_final.pdf
Technology Affinity Group (TAG) survey of grantmakers on how technology is used in the philanthropic sector (July 2010).
Global Washington Directory Map Project:
http://globalwa.org/directory/directory-map/
Searchable database of the state of Washington’s academic centers, businesses, foundations and non-profit organizations engaged in global development.

Crowdsourcing Industry Landscape
http://www.crowdsourcing.org/uploads/crowdsourcing-industry-landscape.pdf
Infographic by Crowdsourcing.org (May 2011).
Directory of crowdsourcing/crowdfunding services (typically using online technologies)
http://www.crowdsourcing.org/directory
Searchable directory by Crowdsourcing.org. Many are cloud computing vendors leveraging the power of mass participation to get things done.
Nonprofits & Cloud Computing: A Guide to Navigating the Nonprofit Cloud
http://www.nten.org/events/webinar/2011/06/21/nonprofits-cloud-computing-guide-navigating-nonprofit-cloud
Announcement of a series of free webinar events by NTEN (June 2011).
The Future of Cloud Computing - Opportunities for European Cloud Computing beyond 2010
http://ec.europa.eu/information_society/newsroom/cf/item-detail-dae.cfm?item_id=6993
Report by the European Commission Information Society (January 2010).

Free Cloud Tools (examples)
Basecamp
http://basecamphq.com
Dropbox
http://dropbox.com
Flickr
http://www.flickr.com
Gapminder Desktop
http://www.gapminder.org/
Mozy
http://mozy.com
Slide Share
http://www.slideshare.net/
Windows Live Essential
http://explore.live.com/windows-live-essentials?os=other

Page Imagine the potential for foundations and their grantees

Cloud computing opportunity and challenge for european foundations and grantees

by TechSoup Global on Jun 17, 2011

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