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Enterprise Capacity Optimization - Capacity Management Over Everything
Enterprise Capacity Optimization - Capacity Management Over Everything
Enterprise Capacity Optimization - Capacity Management Over Everything
Enterprise Capacity Optimization - Capacity Management Over Everything
Enterprise Capacity Optimization - Capacity Management Over Everything
Enterprise Capacity Optimization - Capacity Management Over Everything
Enterprise Capacity Optimization - Capacity Management Over Everything
Enterprise Capacity Optimization - Capacity Management Over Everything
Enterprise Capacity Optimization - Capacity Management Over Everything
Enterprise Capacity Optimization - Capacity Management Over Everything
Enterprise Capacity Optimization - Capacity Management Over Everything
Enterprise Capacity Optimization - Capacity Management Over Everything
Enterprise Capacity Optimization - Capacity Management Over Everything
Enterprise Capacity Optimization - Capacity Management Over Everything
Enterprise Capacity Optimization - Capacity Management Over Everything
Enterprise Capacity Optimization - Capacity Management Over Everything
Enterprise Capacity Optimization - Capacity Management Over Everything
Enterprise Capacity Optimization - Capacity Management Over Everything
Enterprise Capacity Optimization - Capacity Management Over Everything
Enterprise Capacity Optimization - Capacity Management Over Everything
Enterprise Capacity Optimization - Capacity Management Over Everything
Enterprise Capacity Optimization - Capacity Management Over Everything
Enterprise Capacity Optimization - Capacity Management Over Everything
Enterprise Capacity Optimization - Capacity Management Over Everything
Enterprise Capacity Optimization - Capacity Management Over Everything
Enterprise Capacity Optimization - Capacity Management Over Everything
Enterprise Capacity Optimization - Capacity Management Over Everything
Enterprise Capacity Optimization - Capacity Management Over Everything
Enterprise Capacity Optimization - Capacity Management Over Everything
Enterprise Capacity Optimization - Capacity Management Over Everything
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Enterprise Capacity Optimization - Capacity Management Over Everything

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Traditional performance analysis and capacity planning encompassed deep-dive, technology domain-specific metrics, tools and skillsets; limiting feasibility to only the largest, most critical …

Traditional performance analysis and capacity planning encompassed deep-dive, technology domain-specific metrics, tools and skillsets; limiting feasibility to only the largest, most critical enterprise resources. Optimizing today’s complex and dynamic environments with almost all resources dynamic and virtualized or cloud-based - requires a new process. Discover a flexible, automated and business service-aligned process. View real-world examples of businesses optimizing enterprise capacity by marrying existing technology, business, service, asset, financial, power and other metrics. This presentation was delivered at the Gartner IT Infrastructure & Operations Management Summit.

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  • 1. Copyright © 2012 TeamQuest Corporation. All Rights Reserved.TeamQuest and the TeamQuest logo are registered trademarks in the US, EU and elsewhere.All other trademarks and service marks are the property of their respective owners.Enterprise Capacity OptimizationCapacity Management over EverythingDavid WagnerTeamQuest Advocate
  • 2. Copyright © 2012 TeamQuest Corporation. All Rights Reserved.• Today’s Capacity Management Problems• Introducing a “Big Data” Approach• Some ExamplesAgenda
  • 3. Copyright © 2012 TeamQuest Corporation. All Rights Reserved.TODAY’S CAPACITY MANAGEMENTPROBLEMS3
  • 4. Copyright © 2012 TeamQuest Corporation. All Rights Reserved.• Basic Analytics– Monitoring trends– Siloed problem analysis– Capacity planning focused on optimizing server cost versus performance• Extremely technology-centric– Servers, mainframes– Occasionally storage or network – in isolation• Big value and return, but also a big effort– Requires highly trained staff– Requires building a central, long-term repository (CMIS)– Problems with scalability of staff and tools … Politics!Capacity ManagementToday’s Tradition
  • 5. Copyright © 2012 TeamQuest Corporation. All Rights Reserved.• Build on traditional value– Optimize more resources– Amplify– Accelerate• Increase business relevance– Valuable predictive analytics in business and service context– Optimize efficiency• Virtualization and cloud  scale everything– Many-to-many interrelationships; capacity criticalNew Capacity Management Goals
  • 6. Copyright © 2012 TeamQuest Corporation. All Rights Reserved.Needed: Cross-enterprise CapacityManagement
  • 7. Copyright © 2012 TeamQuest Corporation. All Rights Reserved.“What is the health of theinfrastructure?”“How efficiently arewe using theinfrastructure?”“How many of those dowe have?”“Changes compared tothe last reportingperiod?”“What’s the capacityforecast?”“What were theexceptions?”“What’s the riskassessment?”Questions You Need Answered
  • 8. Copyright © 2012 TeamQuest Corporation. All Rights Reserved.The Environment:Continuously Changing
  • 9. Copyright © 2012 TeamQuest Corporation. All Rights Reserved.• Continuous consolidation and repurposing– Least used (servers, virtual servers)– Most power (use, cost)– Most expensive (total OpEx)– By application– By specific point in time• Financial OptimizationVirtualization Optimization
  • 10. Copyright © 2012 TeamQuest Corporation. All Rights Reserved.• Asset database– Server CapEx, OpEx and licensing costs• Service catalog– Mapping of applications to servers/virtual servers• Power consumption– kWh per server• Power cost– Spreadsheet: cost per kWh over time• Resource utilization– By server, virtual server and applicationVirtualization Optimization Data Sources
  • 11. Copyright © 2012 TeamQuest Corporation. All Rights Reserved.• Service Strategy– Financial management• Service Design– Service Level and Availability Management• Service Transition– Asset, Change and Configuration Management• Service Operations– Service Desk– Application and IT operations– Event, Incident, Problem• Or, in simpler terms…– Integrate capacity across ITIL Service Management and Service Delivery!– Integrate capacity with “everything”!What Is Needed:Leverage Existing Solutions and Data
  • 12. Copyright © 2012 TeamQuest Corporation. All Rights Reserved.• Build a huge “data mart” (i.e. PMDB)• Complexity = (data ETL) x (# sources) x(maintenance effort)• Compliance: Data duplication, privacy, audit,etc…• Extremely costly and time-consuming• Not Agile• Lock inA Sub-optimal Solution:Data Warehousing
  • 13. Copyright © 2012 TeamQuest Corporation. All Rights Reserved.INTRODUCING A “BIG DATA”APPROACHA Better Solution13
  • 14. Copyright © 2012 TeamQuest Corporation. All Rights Reserved.• Federate data, don’t centralize it– Technology (e.g. server, network, storage, etc.)– Service (catalog, metrics, tickets, etc.)– Business (KPIs, plans, transactions, etc.)• Automated analytics across all data sources– Flexible and adaptive– Turn data into actionable information– Single-pane-of-glass capacity managementA Better Solution:A “Big Data” Approach
  • 15. Copyright © 2012 TeamQuest Corporation. All Rights Reserved.The “Big Data” Approach:Play Well with Others
  • 16. Copyright © 2012 TeamQuest Corporation. All Rights Reserved.SOME EXAMPLESA “Big Data” Approach16
  • 17. Copyright © 2012 TeamQuest Corporation. All Rights Reserved.• Response time versus performance– Speed MTTR in service context• Business, service, asset and power– Continuous financial optimization• Service tickets and performance/capacity– Risk management• Spanning pure technology silo challenges– Improve availability and speed MTTRExamples ofAnalysis across Data Sources
  • 18. Copyright © 2012 TeamQuest Corporation. All Rights Reserved.18Correlate Utilization with Response TimeResponse Time(from HP BSM, fka: Mercury BAC)Correlated with Utilization(from BMC BCO)Value
  • 19. Copyright © 2012 TeamQuest Corporation. All Rights Reserved.Financial Optimization Report
  • 20. Copyright © 2012 TeamQuest Corporation. All Rights Reserved.Service Desk and Capacity
  • 21. Copyright © 2012 TeamQuest Corporation. All Rights Reserved.Servers AND Storage - Together
  • 22. Copyright © 2012 TeamQuest Corporation. All Rights Reserved.Servers AND Storage - Together
  • 23. Copyright © 2012 TeamQuest Corporation. All Rights Reserved.Servers AND Storage - TogetherHugeValueforVMwareEnvironments:Cross the Chasm!
  • 24. Copyright © 2012 TeamQuest Corporation. All Rights Reserved.Servers AND Storage:Automating High-value Analytics
  • 25. Copyright © 2012 TeamQuest Corporation. All Rights Reserved.Servers AND Storage:Automating High-value Analytics
  • 26. Copyright © 2012 TeamQuest Corporation. All Rights Reserved.Servers AND Storage:Automating High-value Analytics
  • 27. Copyright © 2012 TeamQuest Corporation. All Rights Reserved.Servers AND Storage:Automating High-value Analytics
  • 28. Copyright © 2012 TeamQuest Corporation. All Rights Reserved.• Large Insurance– Saved $25M over 3 years – expense deferral while maintaining SLAs– Improved resource utilization by 400%• Large Finance– Deferred massive, planned DataCenter build out by 18 months andcounting ($20M+– Reduced Service Risks, lowered operational costs, expanded staffscope/reach• AAS Provider– Sped MTTR for client-facing services by 400%• Telecommunications– Sped client-facing infrastructure MTTR, cost-reduction, right-sizing28Results
  • 29. Copyright © 2012 TeamQuest Corporation. All Rights Reserved.• Inventory processes– Data collection– Data storage– Capacity Analysis/Reporting• Inventory Business KPIs• Identify “low hanging fruit”– By Service– By BU– By Platform– By Technology/silo• Get started29Summary
  • 30. Copyright © 2012 TeamQuest Corporation. All Rights Reserved.• Powerful analytics• Cloud scalability• Fast ROI• Cross-silo solutionTeamQuest Software & ServicesIT Service Optimization• Improved productivity• Decreased costs• Reliable service delivery• Risk mitigation

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