CMMI for Services: what about ITIL? <ul><li>360° Project/Service Improvement </li></ul><ul><li>What is CMMI? </li></ul><ul...
CMMI for Services: what about ITIL? –  360° Improvement
CMMI for Services: what about ITIL? –  What is CMMI? <ul><li>Anyone familiar with CMMI-SVC or CMMI? </li></ul><ul><li>What...
CMMI for Services: what about ITIL? –  CMMI-SVC and ITIL What types of services does CMMI-SVC cover?
CMMI for Services: what about ITIL? –  CMMI-SVC and ITIL
CMMI for Services: what about ITIL? –  CMMI-SVC and ITIL What do they have in common What are the differences? 2. Institut...
CMMI for Services: what about ITIL? –  CMMI-SVC and ITIL CMMI-SVC Process Areas by category CATEGORY SPECIFIC TO CMMI-SVC ...
CMMI for Services: what about ITIL? –  CMMI-SVC and ITIL Mapping of ITIL processes with CMMI  1. Good-Practice  Elements I...
360° Improvement | Syllabus CMMI for Services: what about ITIL? –  CMMI-SVC and ITIL What is INSTITUTIONALISATION?   The i...
Continuous Improvement! 360° Improvement | Syllabus CMMI for Services: what about ITIL? –  CMMI-SVC and ITIL What are the ...
Maturity Levels ! 360° Improvement | Syllabus CMMI for Services: what about ITIL? –  CMMI-SVC and ITIL What are the differ...
360° Improvement | Syllabus CMMI for Services: what about ITIL? –  CMMI-SVC and ITIL Other differences? <ul><li>Definition...
<ul><li>CMMI is only about documenting processes </li></ul><ul><li>CMMI is a process standard </li></ul><ul><li>CMMI only ...
<ul><li>Use of CMMI Project Management process areas for service management projects (PP, PMC, IPM, RSKM) </li></ul><ul><l...
<ul><li>CMMI-SVC and ITIL are made for each other ! </li></ul><ul><ul><li>They are perfect complimentary </li></ul></ul><u...
<ul><li>Thank you for your attention ! </li></ul><ul><li>Questions ? </li></ul><ul><li>For more info:  [email_address] </l...
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TeamProsource @ ITSMF 2010 - CMMI for services what about ITIL by Gert Leroy

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  • Syllabus (c) Prosource 2010 Introduction to 360°
  • Introduction to 360° (c) Prosource 2010
  • Introduction to 360° (c) Prosource 2010
  • Introduction to 360° (c) Prosource 2010
  • Syllabus (c) Prosource 2010 Introduction to 360°
  • TeamProsource @ ITSMF 2010 - CMMI for services what about ITIL by Gert Leroy

    1. 1. CMMI for Services: what about ITIL? <ul><li>360° Project/Service Improvement </li></ul><ul><li>What is CMMI? </li></ul><ul><li>CMMI-SVC and ITIL </li></ul><ul><li>How to use CMMI-SVC in an ITIL-project? </li></ul><ul><li>Conclusion </li></ul>
    2. 2. CMMI for Services: what about ITIL? – 360° Improvement
    3. 3. CMMI for Services: what about ITIL? – What is CMMI? <ul><li>Anyone familiar with CMMI-SVC or CMMI? </li></ul><ul><li>What is CMMI? </li></ul><ul><li>The CMMI Product Suite is composed of models, training, and appraisals </li></ul><ul><ul><li>The 3 models share 16 core process area ’ s </li></ul></ul><ul><li>CMMI-SVC are fully COMPATIBLE ! </li></ul>CMMI-SVC extends the coverage of the CMMI Product Suite to cover the establishment, management, and delivery of services.
    4. 4. CMMI for Services: what about ITIL? – CMMI-SVC and ITIL What types of services does CMMI-SVC cover?
    5. 5. CMMI for Services: what about ITIL? – CMMI-SVC and ITIL
    6. 6. CMMI for Services: what about ITIL? – CMMI-SVC and ITIL What do they have in common What are the differences? 2. Institutionalization Elements How ingrained is what we do? -> CMMI-SVC Generic Goals and Practices 1. Good-Practice Elements What should be done? -> CMMI-SVC Specific Goals and Practices 3. Improvement Methods How to change, improve what we do? -> Maturity levels -> IDEAL, 6 Sigma ITIL focuses more on the HOW <ul><li>Implicitly understood in ITIL </li></ul><ul><li>It’s up to the ITIL implementation projectleader </li></ul>
    7. 7. CMMI for Services: what about ITIL? – CMMI-SVC and ITIL CMMI-SVC Process Areas by category CATEGORY SPECIFIC TO CMMI-SVC 1. Good-Practice Elements Service Establishment & Delivery Project Management <ul><li>Incident Resolution & Prevention </li></ul><ul><li>Service Delivery </li></ul><ul><li>Service System Development </li></ul><ul><li>Service System Transition </li></ul><ul><li>Strategic Service Management </li></ul><ul><li>Capacity & Availability Management </li></ul><ul><li>Integrated Project Management </li></ul><ul><li>Project Monitoring & Control </li></ul><ul><li>Project Planning </li></ul><ul><li>Quantitative Project Management </li></ul><ul><li>Requirements Management </li></ul><ul><li>Risk Management </li></ul><ul><li>Supplier Agreement Management </li></ul><ul><li>Service Continuity </li></ul>Process Management Support <ul><li>Organisational Innovation & Deployment </li></ul><ul><li>Organisational Process Definition </li></ul><ul><li>Organisational Process Focus </li></ul><ul><li>Organisational Process Performance </li></ul><ul><li>Organisational Training </li></ul><ul><li>Causal Analysis & Resolution </li></ul><ul><li>Configuration Management </li></ul><ul><li>Decision Analysis & Resolution </li></ul><ul><li>Measurement & Analysis </li></ul><ul><li>Process & Product Quality Assurance </li></ul>
    8. 8. CMMI for Services: what about ITIL? – CMMI-SVC and ITIL Mapping of ITIL processes with CMMI 1. Good-Practice Elements ITIL Incident Management Problem Management Configuration Management Change Management Release Management Service Desk Service Level Management Capacity Management Availability Management IT Service Continuity Management Financial Management for IT Services Security Management CMMI-SVC Incident Resolution & Prevention Service Delivery Service System Development Service System Transition Strategic Service Management Capacity & Availability Management Service Continuity Configuration Management Requirements Management Causal Analysis & Resolution
    9. 9. 360° Improvement | Syllabus CMMI for Services: what about ITIL? – CMMI-SVC and ITIL What is INSTITUTIONALISATION? The ingrained way of doing business that an organisation follows routinely as part of its corporate culture. This is implicitily understood in ITIL 2. Institutionalization Elements Directing Implementation GP 2.6 Manage Configurations GP 2.7 Identify and Involve Relevant Stakeholders GP 2.8 Monitor and Control the Process GP 3.2 Collect Improvement Information
    10. 10. Continuous Improvement! 360° Improvement | Syllabus CMMI for Services: what about ITIL? – CMMI-SVC and ITIL What are the differences? 3. Improvement Methods
    11. 11. Maturity Levels ! 360° Improvement | Syllabus CMMI for Services: what about ITIL? – CMMI-SVC and ITIL What are the differences? 3. Improvement Methods
    12. 12. 360° Improvement | Syllabus CMMI for Services: what about ITIL? – CMMI-SVC and ITIL Other differences? <ul><li>Definition of “Services” </li></ul><ul><li>Focus of maturity certification: </li></ul><ul><ul><li>CMMI-SVC: organisation </li></ul></ul><ul><ul><li>ITIL: person </li></ul></ul>
    13. 13. <ul><li>CMMI is only about documenting processes </li></ul><ul><li>CMMI is a process standard </li></ul><ul><li>CMMI only applies to large companies </li></ul><ul><li>CMMI has only a staged representation (maturity levels) </li></ul>360° Improvement | Syllabus CMMI for Services: what about ITIL? – CMMI-SVC and ITIL Some myths about CMMI
    14. 14. <ul><li>Use of CMMI Project Management process areas for service management projects (PP, PMC, IPM, RSKM) </li></ul><ul><li>Organisational process areas (OPF, OPD, OT) and Measurement & Analysis (MA) can reinforce organisational capability in process management, training and metrics </li></ul><ul><li>Decision making can be enhanced with DAR </li></ul><ul><li>CAR can support Problem Management root cause analysis </li></ul><ul><li>OID supports objective-based innovation </li></ul>CMMI for Services: what about ITIL? – How to use CMMI-SVC in an ITIL environment?
    15. 15. <ul><li>CMMI-SVC and ITIL are made for each other ! </li></ul><ul><ul><li>They are perfect complimentary </li></ul></ul><ul><li>You are implementing ITIL? </li></ul><ul><ul><li>Add CMMI-SVC to support your institutionalisation </li></ul></ul><ul><li>You don ’t have anything implemented? </li></ul><ul><ul><li>Use CMMI-SVC as an appraisal model to guide your improvements </li></ul></ul><ul><ul><li>Use best practices described in ITIL </li></ul></ul>CMMI for Services: what about ITIL? – Conclusion
    16. 16. <ul><li>Thank you for your attention ! </li></ul><ul><li>Questions ? </li></ul><ul><li>For more info: [email_address] </li></ul>CMMI for Services: what about ITIL?

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