User experience has always been challenging for those building internal, user-compelled use systems like Intranets. However, in today’s social media environment where the speed and creation of the sharing knowledge is changing, the traditional Intranet is also struggling to keep up with the demands of a modern organisation. This trend provides a vast array of opportunities for User Experience professionals to develop internal systems that support the specific needs of company employees.
This presentation will describe how a small Project Team within Suncorp combined Agile, Lean and Usability techniques to simplify and improve online Service delivery and increase the productivity of 16,000 Suncorp employees.
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