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Tdt overview 20130916 ver 2.0
 

Tdt overview 20130916 ver 2.0

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    Tdt overview 20130916 ver 2.0 Tdt overview 20130916 ver 2.0 Presentation Transcript

    • Creating a Competitive Advantage Predictive Analytics “ The Next Wave”  Actionable Information  Key Performance Indicators  Data Visualization  ANALYTICS ANALYTICS Insights Nurturing the Right Customers Technology – Data – Transformation 1
    • TDT’s Areas of Expertise Customer / Employee Retention Churn Analytics Sales Optimization Six Sigma Predictive Analytics Revenue & Margin Optimization Customer Cross Sell/Upsell     ANALYTICS Embedding Outcomes in Analytical Management System Collaboration Near real time review of KPIs Fact based decisions Actionable KPIs Technology – Data – Transformation 2
    • TDT’s Value Proposition Our Value to You Our Strengths & Capabilities Solid academic foundation in management theory and statistical methodologies … applied in a practical and actionable manner.  Consultative approach to identify, analyze and understand your business and solve your unique business problems, versus selling a suite of products.   Deep programming experience and capabilities to develop and implement customized business solutions. Extensive multi-industry business experience, statistical analysis expertise, and proprietary predictive analytics tools and approaches.  TDT provides customized solutions to address Your business issues or opportunities, unlike companies who use a cookie-cutter approach for all its clients.  TDT develops a conceptual model and solutions specific to your business model and processes through extensive consultation with your own experts and managers and our experts and advisors.  TDT can integrate its solutions with your business intelligence tools, implement its own proprietary BI tools, or create customized web-based BI tools.  TDT’s solutions are empirically validated versus rules based, so predictive models are regularly updated to reflect the most current data. ANALYTICS  Technology – Data – Transformation 3
    • TDT Previous Projects  The Challenge    The Results  200% ROI achieved. $2.5MM ANALYTICS  Payment Processor experiencing significant customer churn Needed to identify customers propensity to quit and allow for intervention before they churn The Challenge Medical Lab company needing to increase share of uninsured products to their revenue mix .  Need to identify which tests to promote to specific physicians The Results  Increased Revenue Opportunity of $1.9MM    The Challenge    Services company wishing to reduce churn and optimize revenue Needed to identify customers propensity to quit and allow for intervention . Revenue optimization by minimizing risk of churn and maximizing revenue The Results  Increased Revenue Opportunity of £2.1MM Technology – Data – Transformation 4
    • Our Approach Statistical Analysis    Time Series Analysis Cluster Analysis Discriminant Analysis Data Collection:    Employee HR Data Employee Finance Data Employee Demographics Model Data File Predictive Analysis    Scoring KPI trees Segmentation of Customers ANALYTICS Interviews Recalibration  Analytics Management System  Monitoring  Trending  Forecasting  Predicting Technology – Data – Transformation 5
    • Closed Loop Approach To Predictive models Create Model Data File Data Predictive Model Customer Profile Predictive Algorithm Analytics Customer Score ANALYTICS Customer Profiles Billing Data Finance Data Survey Data Predictive Analytics Calculate ROI Collaborative Analytics Trend Analysis What if prediction Forecasting KPI Tracking Action What action to take with each employee group Define KPI-Based Models Technology – Data – Transformation 6
    • Expertise – Know-how – Experience Access to Best Practices and Research Professor Murat Kristal    • • • • • • Regression Time series analysis Hazard/Survival models Panel data analysis Logistic regression Multivariate methods (i.e. cluster, discriminant, factor analyses) Technology – Data – Transformation 7 ANALYTICS    Program Director, Master of Science in Business Analytics, Schulich Business School at York University Associate Professor at Schulich School of Business at York University Managing consultant for TDT Business Solutions Co-author of “Handbook of Metrics for Research in Operations Management: Multi-item Measurement Scales and Objective Items” PhD from Kenan-Flagler Business School, UNC @ Chapel Hill in Operations Management Extensive experience in statistical analysis
    • Profile: Michael Foliot Expertise – Know-how - Experience  Founder of TDT in 2002    CEO of Air Charter Company from 2000 to 2002 Executive (SVP) at Galileo International from 1993 to 2000 based in US Executive at American Express from 1979 to 1993 with 6 years as country MD in Asia • • • • • •   Predictive and Business Analytics 2008 to Present BPO and IT services 2004 – 2008 Consulting Services 2002 -2004 VP & GM Travel Management Services Canada 1990-1993 Regional VP & GM Korea Philippines and Indonesia 1989-1990 VP & GM Korea 1986-1989 VP & GM Indonesia 1985-1986 Director Operations and QA Singapore 1984-1985 Director Performance Engineering Canada 1979-1984 Graduate of Royal Canadian Mounted Police LinkedIn Profile: http://ca.linkedin.com/in/michaelfoliot Technology – Data – Transformation 8 ANALYTICS • • •
    • Contact Us Michael Foliot ANALYTICS President & CEO - TDT Analytics Email: mfoliot@tdtanalytics.com Office: 416-900-0360 ext 10 Toll Free: 855-838-8080 ext 10 Ron McCartney VP Operations & Infrastructure Office: 416-900-0360 ext 11 Toll Free: 855-838-8080 ext 11 Technology – Data – Transformation 9