2. Our people have always been at
the heart of our value proposition:
our experience in your industry,
commitment to delivering real
value and accessibility across our
network of offices.
3. Performance Without Compromise.
Quality. Accuracy. Security. For law firms and legal Discover why we serve thousands of law firms
departments, the stakes are always high, and documents and corporations, including over 90 percent of the
aren’t just tools — they’re the lifeblood of your business. Am Law 200 and NLJ 250 firms, and the legal
As you face ever greater pressure to do more with less, departments of many Fortune 1000 companies.
how can you use technology and document management Ricoh stands ready to serve as your single point of contact
to drive efficiency without compromising results? and accountability for document management — a true
On the surface, technology and document management partner in helping you overcome obstacles and achieve
might seem highly tactical — “necessary evils” within your strategic goals. We are passionate about understanding
day-to-day operations. In reality, law firms and legal your challenges and opportunities and then working hand
departments have numerous opportunities to leverage in hand with you to design and deploy optimal solutions.
technology and document management solutions to With Ricoh, there are no one-size-fits-all products. From
achieve strategic goals. In fact, with the right approach — consulting engagements and e-discovery solutions to
and the right partner — your organization can use more ongoing managed services engagements, we will craft
effective document management to: a tailored solution to address your needs and support
l F
uel growth by trimming costs and creating new or your goals.
larger revenue streams
l Address complex e-discovery requirements in an
efficient, cost-effective manner
l Provide better services and help you focus on
the law
In Their Words
Arguably the best evidence of Ricoh’s strengths
Law Is Your Passion. Document
comes from our clients — the organizations that
Management Is Ours.
have benefitted from the depth, breadth
Ricoh Legal is built on the experience and people and quality of our capabilities:
of IKON Office Solutions and the innovation and
technology of Ricoh. We’re committed to bringing “Ricoh understood immediately the challenge we
the largest and most experienced organization of legal were facing, and proposed an affordable solution
document solutions to work for you, as well as delivering that met our needs.”
premier eDiscovery services. Our mission is to be your – John T. Turco Law Offices
trusted partner, so that you can concentrate on what
“ e can now focus on our core competencies and
W
you do best — winning cases.
our jobs.”
– McDonald Hopkins LLC
Singular Focus. Exceptional Results.
“Ricoh won our business on the strength of
Ricoh has been a powerful partner to the legal community their national presence and expertise in the legal
for over two decades, earning the trust of clients through industry.”
experience, expertise and long-term relationships. This – Sandberg, Phoenix von Gontard, P.C.
experience helps us further understand the unique needs
and challenges of the legal community and supports “Ricoh is proactive in bringing solutions to us, and
investing heavily in focused service, support and infrastruc- it’s very helpful for us to look at our business and
ture. With a national footprint and unparalleled resources, ways we can approach things differently.”
we’re the largest provider of legal document services in – Duane Morris LLP
the United States.
4. Unparalleled Capabilities
Ricoh offers some of the most comprehensive capabilities
in the industry. After a careful assessment of your
challenges and opportunities, we can assemble an
optimal blend of tools and services — from document
reproduction and imaging to technology assessments
and end-to-end managed document services.
Although we tailor every solution, or combination of
solutions, to each client’s specific requirements, our
capabilities generally fall into three primary categories:
Practice Support Services, Office Administration and
Information Technology. You can tap into these capabilities
on a project basis or through long-term on-site or off-site
service agreements — including comprehensive managed
document services engagements.
Practice Support Services
You Handle the Practice. We Deliver the Support.
We offer a suite of sophisticated capabilities to help you
better control data — so you can better manage cases. Our
proven approach to eDiscovery balances the benefits of the
latest technology with our people and processes, providing
the tools you need to help you quickly and efficiently identify
critical information. Make Ricoh your partner for:
l Document production and reprographics, including
oversize documents and graphic production
l maging and scanning
I
l Document utilization and coding
l Document clustering for review prioritization
l Auto coding
l orensic data acquisitions
F
l arly data assessment
E
l eDiscovery processing
l Hosted review and productions
l irst level review
F
l echnology-enhanced review
T
5. Tailored Solutions
Office Administration Information Technology
Operate More Efficiently and Profitability Use Technology to Drive Competitive Advantage
Law firms and legal departments are under immense Legal organizations have increasingly embraced the
pressure to do more with less. Effective document strategic potential of information technology. Technology
management can help optimize administrative and is no longer nice to have; it’s now a critical enabler of
operational efficiency — driving down costs without operational efficiency and competitive advantage. Ricoh’s
compromising results. Choose Ricoh for: Legal Solutions team offers a suite of consulting services
l Document production and reprographics, including to help your organization assess your current information
oversize documents and graphic production technology infrastructure and processes, and then design
l maging and scanning
I and deploy solutions designed to squeeze out costs and
l Facilities management, including copy, mail inefficiency while supporting your requirements for absolute
and reception accuracy. Tap into Ricoh’s expertise in:
l Records management l Technology integration
l leet management
F l Document strategy assessment
l On-site service metrics l Workflow consulting
l Records storage and retrieval l Billing and cost recovery
l Matter management l Disaster recovery
l Multifunction devices l Capture solutions
l Workflow consulting l T services
I
l illing and cost recovery
B l Data governance
l isaster recovery
D l Multifunction devices
RICOH LEGAL EDISCOVERY SOLUTIONS
Ricoh’s eDiscovery Solutions integrate a suite of best-in-class technologies that provide customers with customized
support throughout the entire electronic discovery process — including data forensics, electronic discovery, document
imaging, document coding and hosting and review. Our solutions also integrate best-in-class software to provide
comprehensive solutions that cover every element in the Electronic Discovery Reference Model (EDRM).
National Reach Local Presence
With our breadth of services, a national footprint
that includes more than 40 document processing
centers and over 2,000 professionals to serve your
needs, we provide a range of on-site and off-site
document production support.
6. Industry Awards
Ricoh is the proud recipient of the following awards:
l New York Law Journal, Best Document Management, 2010, 2011
l Connecticut Law Tribune, Best Document Management, 2008, 2010, 2011
l Connecticut Law Tribune, Best Office Equipment, 2007, 2008, 2009, 2011
l T
he Recorder (California), Best Document Management, 2009, 2010, 2011
l T
he Legal Intelligencer (Philadelphia), Best Office Equipment, 2010, 2011
l he Legal Intelligencer (Philadelphia), Best Document Management, 2011
T
l The Legal Intelligencer (Philadelphia), Best Electronic Discovery, 2011
7. Engaging with Clients
Through a number of ongoing initiatives, Ricoh actively engages with our clients —
helping to ensure that we stay on top of emerging trends and challenges and
aligned with each client’s strategic objectives:
l R
icoh Service Excellence MethodologySM is our world-class service methodology
that defines how we analyze an opportunity, implement the solution, manage and
leverage best practices, train and motivate staff, and maintain strategic, frequent
customer communication. It’s a formal commitment and process for helping to ensure
that we support our clients’ success by continually evaluating and improving the services
and support we deliver.
l We also maintain an Annual Customer Strategy process. This formal, ongoing
process helps to ensure that our services and support stay aligned with your business
and that we continually raise the bar for service excellence. Reflecting our corporate
commitment to our clients, Ricoh executives sponsor and participate in this process,
which includes ongoing communications and quarterly strategy update meetings.
l Ricoh also facilitates a Legal Industry Customer Advisory Board. The board, which
includes 15 to 20 members from various law firms, helps both parties stay up-to-date
on industry trends and opportunities and drives strategic direction so that we can better
serve our clients.
IN THEIR WORDS CASE STUDY
“ he Ricoh team really took the time to ask
T Sutherland Asbill Brennan LLP — A Records
questions and understand our business. They Management Investment that Pays Big Dividends
showed us best practices that we could use to Sutherland Asbill Brennan LLP is a law firm with
improve efficiency, technology, and the whole global reach known for solving challenging business
package. It’s been a very good partnership.” problems and resolving sophisticated legal issues for
– Roger, Townsend Thomas, PC many of the world’s largest companies.
“ ur previous vendor could not match the level of
O In addition to the need to establish an effective and
quality Ricoh provides.” efficient records management program for volumes
– aker Hostetler LLP
B of legal files and business records, Sutherland was
looking to eliminate vendor costs and reduce the risks
“Ricoh demonstrated its extensive depth associated with record handling, storage and retrieval.
and knowledge in providing world-class
Learn how a long-term solution for safe records
managed services for the specific needs of
storage and retrieval and reduced costs have helped
the legal community.”
Sutherland. View the video case study “A Records
– ried, Frank, Harris. Shriver Jacobson LLP
F
Management Investment that Pays Big Dividends” at:
“Ricoh has the industry’s largest network of www.ricoh-usa.com/legal.
processing centers, and they have the proven
knowledge, experience, and end-to-end custom-
ized solutions the legal community needs for every
aspect of complex litigation requests and docu-
ment management challenges that may arise.”
– unster, Yoakley Stewart, PA
G
