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Tawni Plath Resume

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Senior Technical Writer and On-line Help Guru

Senior Technical Writer and On-line Help Guru

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  • 1. Diamondhead Documentation, Inc. 9185 Diamondhead Drive Dexter, Iowa 50070 Phone: 515-523-2000 www.diamondheaddoc.com Tawni Plath Diamondhead Documentation, Inc. Diverse and dynamic Senior Technical Writer / On-line Help Developer with cross-functional expertise in on-line help, technical writing, documentation, business communications, visual design, quality assurance, project development, Web development, Cloud, on-line solutions, and resource planning from concept through completion. Excellent at driving simultaneous projects to successful conclusion. Technical Writing  On-line Help  Instructional Design  Troubleshooting  GUI Design  Web Development Usability Engineering  Documentation  Quality Assurance  Training  Graphic / Visual Design On-line Digital Solutions  Deployment  Implementation  Beta Testing  Software  Networking  Hardware Recent Projects Diamondhead Documentation, Inc. Senior Technical Writer and On-line Help Developer, 1993 to Present ♦ Provide technical writing, on-line help, documentation, mobile product development, project management, business analysis, use cases, disaster recovery, SDKs, components, APIs, tools, user acceptance testing, and risk assessments to a variety of clients, while being commended on my ability to provide clear, concise, and innovative solutions while thinking out-of-box. I am skilled in developing on-line documents in many formats including: PDF, HTML, CHM, RTF, ePubs, Adobe Air, WebHelp, Flash, JavaHelp, Oracle, and XML. ♦ Develop application appropriate products and services while assisting in existing product assessments and new product education, such as hard copy documentation, on-line help, digital solutions, computer-based presentations, CD-ROMs, graphical interface design (GUI), 508 compliant, quality assurance, usability studies, visual learning, visual design, digital business cards, catalogs, and PDF development. Microsoft Visual Web Developer, Visual Basic and Access. ♦ Generate all products with the idea that documents will be translated into various languages (localization) and will be converted for on-line access use. RoboHelp 10, RoboHTML, Adobe Creative Suite Master Collection, MadCap Suite, Google Docs, Google Chrome, Flare 9, Photoshop, Adobe Illustrator, SkillSoft, Dreamweaver, eLearning, Flash, CustomerVision, InDesign, Doc-to- Help, ForeHelp, SnagIt, Visio, SharePoint, and AuthorIT. Highly skilled working with global audiences and with various cultures. ♦ Identify and document business process flows in conjunction with business process engineering, issue identification, knowledgebase, integrated department / systems workflow, gap analysis, and resolution solutions. ♦ I am highly aggressive, accurate, enabling me to work with Subject Matter Experts (SMEs) to provide quality results that can be understood at the level of technology required by the end-user. I am highly motivated and provide impeccable references. I am accustomed to working with highly technical, state-of-the-art technologies, while working in a deadline driven environment under outrageously stressful conditions and with working concurrently on multiple projects. ♦ Practice Agile and SCRUM methods to collaborate alongside developers to write and develop automated tests to explain story cards and user acceptance testing (UAT). Versed in command line interfaces including DOS and Linux and GUI operating systems including Windows and Mac OS. HIPAA Privacy & Security certified. ♦ Increase sales via development that implements e-commerce, web services, Cloud technologies, SOAP, REST, XML, FIXML, relational databases with inventory control, XSLT transformations, .NET, wireframe development, knowledgebase and search engine positioning use. Proprietary applications, RoboHelp, SnagIt, ePUB, Kindle, MadCap Flare, Word, Captivate, Dreamweaver, FrontPage, Photoshop, Illustrator, TeamSite, HomeSite, Webworks, SharePoint, Social Networks, Blogs, Wikis, VOIP, Podcasting, Vodcasting, RSS, RoboHTML, FTP, Ipswitch WS_FTP, WebEx sessions, Microsoft Visual Web Developer, Google Analytics, Google Docs, and Presence Technologies. ♦ Reduce production time by implementing Rational Unified Processes (RUP), templates, macros, and styles including: Six Sigma, Information Mapping, Cascading Style Sheets (CSS), Darwin Information Typing Architecture (DITA), GxP, ISO, XML, FIXML, and DocuMap. Word, Excel, MS Office Suite, SnagIt, SharePoint, Captivate, Word, InDesign, Acrobat, SharePoint, FrameMaker, Access, Visual Basic, and Articulate. Data type conversions. Visual Studio, Eclipse, and version control tools. ♦ Direct and manage company business and financial practices ensuring consistent success and profitability by implementing product lifecycle management technologies, ITIL, ISO, Standard Operating Procedures (SOP) and other compliance practices. ♦ Document and example various code examples in SQL, C++, Java, JavaScript, Visual Basic, and other programming languages. ♦ Provide extensive on-line help, training, hardware / software manuals for end-users, programmers, and system engineers including data modeling using MS Office, Articulate, Visual Studio, SQL Server, NetWare, UNIX, Linux, Windows, Macs, ASP, Captivate, .NET, SkillSoft, and Crystal Reports. Develop training using self-based videos and product demonstrations. Ensure all data is warehoused in the appropriate type of repository making it easy for user to locate the information they desire. Tawni Plath Diamondhead Documentation, Inc. Page 1 of 5
  • 2. Diamondhead Documentation, Inc. 9185 Diamondhead Drive Dexter, Iowa 50070 Phone: 515-523-2000 www.diamondheaddoc.com Integretech Consulting, Inc. Senior On-line Help Developer Consultant, 2013 to Present (Part Time) ♦ Develop and design on-line help systems using RoboHelp for TalentBrowser on the applicant tracking system including SOP, knowledgebase, FAQs, API, and P and P. Word, RoboHelp, Visio, Microsoft Visual Web Developer, PDF, Acrobat, and SnagIt. Provide SQL code examples. ♦ Edit graphics for proper color, sizing, resolution, and content. Photoshop, SnagIt, Flare, Microsoft Visual Web Developer, and Adobe Illustrator. Foster Group, Inc. Senior On-line Help Developer Consultant, 2011 to Present (Part Time) ♦ Research, document, and edit process documentation for ProcessComposer, which is an add-on to www.salesforce.com API in a Cloud environment. Microsoft Visual Web Developer, Visio, Word, Google Docs, FAQs, Flare, and Visual Basic. ♦ Develop, design, and maintain on-line help systems using RoboHelp, and implementing code examples and Goggle Analytics. Mercy Hospital – Catholic Health Initiatives Senior Technical Writer Consultant, 2012 to 2013 ♦ Synchronize, translate, consolidate, and write healthcare information technology process and procedures (P & P), APIs, and SOP documentation for all hospitals and clinics nationwide to ensure that they are functionally aligned. Including but not limited to security, networking, disaster recovery, communications, operations, hardware, software, and office “equipment”, such as smart phones, printers, faxes, copiers, digital medical devices, and other handheld devices. ♦ Write and convert 508 compliant user documentation for McKesson STAR HL7, Remedy, and Cerner applications while adhering to all State and Federal rules and regulations using Word, Excel, PowerPoint, Visio, and other applications. ♦ Develop, design, and maintain nationwide template. Lender Processing Services (LPS) Senior Specifications Writer Consultant, January 2012 to October 2012 ♦ Gathered business requirements from Mortgage Lending Clients and create Functional Design Specifications to configure software setups for a complex, modular application including administrative and end-user documentation while recommending solutions for the client’s loan origination and servicing. Excel, Word, SnagIt, Microsoft Visual Web Developer, Flare, RoboHelp, SharePoint, Photoshop, Visio, Empower, XML, and Empower. ♦ Assisted client in writing Business Requirements for all Loan Origination Life cycle roles for financial institutions. ♦ Documented Functional Design Specifications based on each Business Requirement for the Programmer to customize and code screens. Analyzed Function Design Specifications for consistency and contradictions. Documented processes for loan origination and interfaces for clients and co-workers. ♦ Designed and created Graphical User Interface (GUI) screens using SnagIt, Illustrator, and Photoshop. ♦ Completed Gap Analysis of previous implementation version versus upgraded code in order to find inconsistencies or conflicts with the current line of business requirements including a large knowledgebase. ♦ Extreme participation in Joint Application Development (JAD) sessions. ♦ Defined scope and objectives to ensure product met business needs, delivered value, and supported LPS strategic goals. Emerson Process Management, Remote Automation Solutions, Rosemount Systems, and Micro Motion Senior Documentation Specialist and On-line Help Developer Consultant, 1995 to 2011 ♦ Researched, documented, and edited process control hardware / software manuals, specification sheets, white papers, errata sheets, and other data used by field engineers to integrate, maintain, and troubleshoot electronic gas and oil control values, filtration, industrial engines and compressors using accelerometers, RTDs, thermocouples, flow meters, liquids, pickups, drilling, pipes, tubes, encoders, qualifiers, and various I/O. Experience with upstream oil / exploration and production (E&P). ♦ Designed and created Graphical User Interface (GUI) screens. Developed test case scenarios, case histories, and user acceptance training (UAT). ♦ Assisted and edited many industry related trade articles, such as for SPE (Society of Petroleum Engineers). ♦ Saved thousands of dollars a year by developing a cost effective AutoCAD conversion process. Converted multiple types of data from various data sources into one main application while maintaining data integrity between all systems. Word, Doc-to-Help, Flare, RoboHTML, XML, RoboHelp, Visio, Excel, CAD, AutoCAD, Visual Basic, and SnagIt. ♦ Produced integrated content sensitive (F1) and conditional text on-line help systems (CHM, RTF, HTML, .NET) using RoboHelp, eLearning, Flare, Doc-to-Help, and AuthorIT. ♦ Developed RoboHelp training documentation and trained employees using interactive self-help and self-based training videos and product demonstrations. ♦ Developed, designed, and maintained extensive multi-lingual HTML / PDF-based products catalog for global release. Tawni Plath Diamondhead Documentation, Inc. Page 2 of 5
  • 3. Diamondhead Documentation, Inc. 9185 Diamondhead Drive Dexter, Iowa 50070 Phone: 515-523-2000 www.diamondheaddoc.com ShoreMaster and Hewitt E-commerce Web Developer Consultant, 2003 to Present ♦ Developed and implemented multiple e-commerce websites including design, wireframes, content, maintenance, storefront, credit card acceptance, integration, deployment, troubleshooting, FAQs, and database inventory control using AuthorIT, XML, SQL, Visio, Microsoft Visual Web Developer, Visual Basic, Visual Studio, Google, Access, and RoboHelp. ♦ Performed extensive web usability engineering and efficiency studies to increase sales through search engine positioning, eProcurement, and ePayment solutions. Web learning environment, collaboration, self-development, presentations, using RoboHelp and other methodologies to integrate tools into business solutions to achieve specific objectives including risk management. iPrismGlobal Senior Technical Writer and On-line Help Developer Consultant, 2011 ♦ Researched, documented, and edited internal network infrastructure documentation including the system’s backup and restoration, inherent performance characteristics, performance benchmarks, expected and actual performance, servers, workstations, applications, firewalls, security, risks, and system maintenance procedures. ♦ Safeguarded the Information Technology departments by identifying areas of risk and directing development of process and procedure disaster recovery documentation. Implemented Rational Unified Process to correlate with iPrismGlobal’s standards. SkillSoft, Web 3, Cloud, RoboHelp, Flare, CustomerVision, eLearning, and all MS Office applications. ♦ Provided technical directives concerning legal and regulatory compliance records management adhering to state and federal requirements, for internal and external customers inherit to a company’s specific business requirements. iPrismGlobal is an international company that provides an on-line workplace for global mobile workforces. ♦ Documented end-user modules for the MyOffice interface using Web technologies to provide on-line help for Frequently Asked Questions (FAQ), self-help directives, groups and discussion threads, integrated Customer Resource Management (CRM) data, secure and unified communications, document management, and customized workflow, including content creation and management. Wells Fargo Home Mortgage Senior Instructional Design Consultant, 2010 ♦ Developed enterprise systems implementation facilitator and participant guides defining Mortgage Processors, Fulfillment, Home Mortgage Consultants and Managers how to remain in compliance with the new federal RESPA and HERA / HOEPA requirements for loan origination, reverse mortgages, and refinances. Business process reengineering and 508 compliant documents. Train users in SCORM, IMS, and ACORM. ♦ Converted various files types from PowerPoint, Excel, SkillSoft, Word, and Dreamweaver to a RoboHelp knowledgebase for single-source outputs and eLearning content. Developed macros and Visual Basic applications to expedite conversions stored in SharePoint. Train the trainers for Future State RESPA and HERA / HOEPA and trained the RoboHelp development team. Dice.com and AllHealthcareJobs.com Senior On-line Help Developer and Trainer Consultant, 2002 to 2010 ♦ Led team of Technical Writers, and Developers in the design, development, and training of HTML-based on-line help (RoboHelp) for the www.dice.com and www.AllHealthcareJobs.com websites including client side Job Seeker, Employer, and internal Administrator help using Java while implementing JavaScript, XML, and conversions. RoboHelp, Word, Visio, Excel, Visual Basic, Flare, Microsoft Visual Web Developer, Java, JavaScript, and SnagIt. ♦ Project Manager responsible for resource allocation, budget and expenditure recommendations, project coordination, deliverable due dates, communications, scope containment, and risk management. ♦ Developed RoboHelp training documentation and trained the trainers on the applicant tracking systems. DYNALCO, Inc. Documentation Specialist Consultant, 2003 to 2010 ♦ Developed highly technical specifications, installation guides, user guides, and on-line help for Sentinel, which provides condition monitoring and automated diagnostics for industrial engines and compressors using accelerometers, RTDs, thermocouples, flow meters, process flow and filtration for fluids and solids, pickups, drilling, pipes, tubes, encoders, qualifiers, and various I/O. ♦ Converted RTF-based help to Vista compatible on-line help system. ♦ Manipulated Computer Aided Design (CAD), Micrografx Designer, Microsoft Visual Web Developer, RoboHelp, and Pro/ENGINEER graphics to integrate with all development. Infrastructure Solutions, Inc. (ISI) Tawni Plath Diamondhead Documentation, Inc. Page 3 of 5
  • 4. Diamondhead Documentation, Inc. 9185 Diamondhead Drive Dexter, Iowa 50070 Phone: 515-523-2000 www.diamondheaddoc.com Senior Technical Writer and On-line Help Developer Consultant, 2005 to 2009 ♦ Developed and implemented on-line help (RoboHelp and Flare), user manuals, marketing collateral, web development, Readme files, white papers, and release notes for ISI-Snapshot, which is a .NET network inventory application including networks, infrastructure, firewalls, and security. ISI-Snapshot provides rapid, accurate detection, inventory, warehousing, analysis, and reporting of Windows, Novel, UNIX, and Linux domain, server and application configuration, and utilization data. Network infrastructure mapping using Visio and SnagIt. Iowa Department of Natural Resources (DNR) Technical Writing Consultant, 2009 ♦ Developed end-user manual in compliance with the Environmental Protection Agency (EPA) for the State’s Electronic Sanitary Survey Geographic Information System (GIS) application, which ensures water quality at Public Water Systems (PWS). Wellmark − BlueCross and BlueShield Technical Writing and Web Consultant, 2006 to 2008 ♦ Developed Wellmark / Catalyst pharmacy testing user manuals used for quality assurance during cross-platform software enhancements following GxP guidelines. ♦ Developed new TeamSite using RoboHelp solution using wire frames and innovative solutions enabling the IT department to coexist as a visual Web interface within Wellmark’s strict intranet environment guidelines. GForge Group Technical Writing Consultant, 2005 to 2008 ♦ Managed the design, development, implementation, project management, and on-going documentation initiatives for worldwide open-source, Linux-based application including on-line help using RoboHelp. Extensive use of web technologies: Wikis, Vodcasting, Blogs, and RSS. eBay / PayPal Technical Writing Consultant, 2003 to 2006 ♦ Safeguarded the Information Technology departments by identifying areas of risk and directing development of process and procedure disaster recovery documentation. Implemented Rational Unified Process to correlate with eBay’s standards. RoboHelp, MS Office, Word, Excel, Access, Visual Basic, Crystal Reports, SnagIt, proprietary applications, and Visio. ♦ Researched, documented, and edited network infrastructure documentation including the systems backup and restoration, inherent performance characteristics, performance benchmarks, expected and actual performance, servers, workstations, firewalls, hardware, software, risks, and system maintenance procedures. ♦ Provided technical directives concerning legal and regulatory compliance records management adhering to state and federal requirements, including Sarbanes-Oxley issues during the eBay merger. UnityPoint (Iowa Health Systems) Technical Writing Consultant, 2004 to 2006 ♦ Managed the design, development, implementation, and on-going documentation initiatives for national Windows network integration while complying with all new HIPPA regulations. ♦ Implementation included: User Acceptance Testing, InstallShield AdminStudio, Systems Management Server (SMS) Software Distribution, SMS Remote Control, Testing SMS Packages, Managing SMS Clients over Slow Connections, Active Directory, RoboHelp, Printer Configuration and Installation, Messaging, Exchange Infrastructure Administration, Internet Security, WebFilter, Crystal Reports, proprietary application, SnagIt, and Radius while following GxP guidelines. ♦ Converted hundreds of data files from diverse sources into a function SQL database used indiscernible behind the base healthcare application. Principal Financial Technical Writing Consultant, 1996 to 2005 ♦ Managed the design, development, implementation, and on-going documentation initiatives for PrinMor (loan origination system and tracking software) between multiple business lines. ♦ Managed the development and deployment using a best practices approach for documenting, converting, and editing on-line help systems for Mortgage Direct and PrinMor, using RoboHelp interfacing with AuthorIT, TeamSite, SkillSoft, Visio, and HomeSite providing enterprise content management. ♦ Performed extensive web usability engineering, wireframe development, and efficiency studies. ♦ Significantly reduced production costs by implementing on-line solutions to ensure that information is readily accessible from disparate data sources and is current by identifying workflow issues, critical gap analysis, and process resolution deployment. Tawni Plath Diamondhead Documentation, Inc. Page 4 of 5
  • 5. Diamondhead Documentation, Inc. 9185 Diamondhead Drive Dexter, Iowa 50070 Phone: 515-523-2000 www.diamondheaddoc.com Nationwide Advantage Mortgage Company Technical Writing Consultant, 2004 ♦ Led team of Documentation Specialists, IT professionals, and Business Analysts in the design, development, and implementation of a HTML-based on-line help system (RoboHelp). ♦ Integrated information from Word, Notepad, Crystal Reports, Visio, HTML, Excel, text files, e-mails, illegible hand written notes, napkins, and individual’s brain dumps to ensure critical IT data, including disaster recovery, that can be quickly and efficiently accessed and distributed. ♦ Identified workflows, gaps, and duplicated processes to streamline the organization’s workflow. McKesson Technical Writing Consultant, 2001 ♦ Converted a large quantity of data from diverse sources into a modular on-line help system using RoboHelp for Electronic Health Records (EHS) system. ♦ Included Pathways Practice Manager (Practice Partner, Practice Schedule Manager, Automated Remittance Module, Insurance Carrier Module, and all Administration Modules and front-end user applications. ♦ Help system sold to clients based on modules purchased. Tawni Plath Diamondhead Documentation, Inc. Page 5 of 5
  • 6. Diamondhead Documentation, Inc. 9185 Diamondhead Drive Dexter, Iowa 50070 Phone: 515-523-2000 www.diamondheaddoc.com Nationwide Advantage Mortgage Company Technical Writing Consultant, 2004 ♦ Led team of Documentation Specialists, IT professionals, and Business Analysts in the design, development, and implementation of a HTML-based on-line help system (RoboHelp). ♦ Integrated information from Word, Notepad, Crystal Reports, Visio, HTML, Excel, text files, e-mails, illegible hand written notes, napkins, and individual’s brain dumps to ensure critical IT data, including disaster recovery, that can be quickly and efficiently accessed and distributed. ♦ Identified workflows, gaps, and duplicated processes to streamline the organization’s workflow. McKesson Technical Writing Consultant, 2001 ♦ Converted a large quantity of data from diverse sources into a modular on-line help system using RoboHelp for Electronic Health Records (EHS) system. ♦ Included Pathways Practice Manager (Practice Partner, Practice Schedule Manager, Automated Remittance Module, Insurance Carrier Module, and all Administration Modules and front-end user applications. ♦ Help system sold to clients based on modules purchased. Tawni Plath Diamondhead Documentation, Inc. Page 5 of 5