Virtual Operations Support/Digital Volunteering

5,958 views

Published on

1 Comment
5 Likes
Statistics
Notes
  • Glad you've discovered virtual volunteering! (digital volunteering). It's a practice that's more than 30 years old. You've identified some of the basics about how to engage with online volunteers successfully. For more info: http://virtualvolunteering.wikispaces.com
       Reply 
    Are you sure you want to  Yes  No
    Your message goes here
No Downloads
Views
Total views
5,958
On SlideShare
0
From Embeds
0
Number of Embeds
1,342
Actions
Shares
0
Downloads
15
Comments
1
Likes
5
Embeds 0
No embeds

No notes for slide

Virtual Operations Support/Digital Volunteering

  1. 1. Virtual Operations Support & Digital Volunteering “Like all technology, social media is neutral but is best put to work in the service of building a better world.” - @SimonMainwaring 1 @Epimetra
  2. 2. What is “Digital Volunteering”? • Based on crowdsourcing crowd•source /’kroud,sÔrs/ verb. 1. obtain (information or input into a particular task or project) by enlisting the services of a number of people, either paid or unpaid, typically via the Internet (Example: Kickstarter) • Leverages information from general public • Usually involves core team of trusted agents • Can be formally organized or spontaneous 2 @Epimetra
  3. 3. Example: American Red Cross Digital Volunteers • Digital Volunteers (“DigiVols”) • (Soon-to-be) managed at the chapter-level • Track issues, answer questions and provide resources for survivors • National HQ – Washington, D.C. Digital Operations Center for Humanitarian Relief • Staff support and coordinate chapter operations • Monitors for public relations issues • Manages large social media posting volume via Radian6 • Maintains control of main @RedCross accounts 3 Images: Red Cross @Epimetra
  4. 4. Example: FEMA “Tech Corps” • Announced December 17, 2013 • Goal: Develop national network of skilled, trained technology volunteers to assist with critical technology gaps • 2 Tech Corps Liaisons (federal positions) within national Incident Management Assistance Teams (IMAT) • Coordinate with state, local, tribal or territorial leaders to identify gaps and coordinate/connect with volunteer resources • Pilot program set to launch in 2014 4 @Epimetra
  5. 5. Other volunteer technical communities • Crisis Mappers • Humanity Road • Standby Task Force • CrisisCommons • Independent SMEM-ers & spontaneous contributors Potential uses for digital volunteers • Message amplification • Monitoring & situation awareness • Rumor management • Reconnaissance • Mapping • Post categorization • Trend identification 5 @Epimetra
  6. 6. What is a ? • VOST = Virtual Operations Support Team • Support on-site personnel (via the Internet) • Ease data burden & prioritize messaging Key points • Not always volunteer force • Team Leaders report directly to EOC, EM, liaison, etc. • Maintain effective span of control 6 Image: vosg.us @Epimetra
  7. 7. VOST Activation: CA Protests • July 24, 2012 • Protests erupted after police shooting of Manuel Diaz • 9 volunteer team members activated for VOST VOST Mission • Identify instigators • Hashtag monitoring • Identify opportunities for safe fire suppression • Monitor and identify protest locations • Inform police operations • Communicate intelligence to liaison/EOC 7 @Epimetra
  8. 8. VOST Activation: Moore Tornado • EF5 tornado on May 20 • Series of tornados followed, May-June 2013 • 5-10 volunteers activated by OKVOST VOST Mission • Identify damaged areas & life safety issues • Skywarn criteria • Map blocked roads and other access issues • Monitor trends (power outages, questions, misinformation, etc.) • Search for survivors (first documented occurrence of victim retrieval via Twitter Advanced Search) 8 Huffington Post @Epimetra
  9. 9. OKVOST Victim Retrieval 9 Victim identified on Facebook, contact initiated around 18:45, location determined and rescue coordinated w/ on-scene assets Tweet found using geo-code search + “trapped” @Epimetra
  10. 10. Setting up a VOST • Leadership • Policies/Procedures • Volunteer/Staff Handbook • Application process • Suggested training/expertise requirements • Mobilization plan • Team structure & accountability • Incident reporting • Internal communications 10 @Epimetra
  11. 11. VOST Member Profile • Expertise: • Social media • Information technology • Community leadership • Geographic information services • Amateur Radio • Archiving • General technology • Requirements: • Registered disaster response volunteer • Background check • Basic FEMA & VOST- specific training • Credentialing • Regular meetings 11 Identify these people FIRST, then worry about this! @Epimetra
  12. 12. VOST Structure • Official affiliation • Scalable • Span of control • Team objective • Local and nonlocal team members 12 Image: vosg.us (Caroline Milligan & Scott Reuter) @Epimetra
  13. 13. VOST Communications Internal channels • Message board  team members, EOC personnel, liaisons (Skype, other chat- room) • Group text/chat  team activation (GroupMe) • Collaboration  team info sharing (Google Drive), document sharing (Dropbox) • Activity Log & Workbook External channels • Twitter (news/questions)  general public, responders, community leadership • Facebook (questions)  general public • Other channels as necessary or appropriate (match with goals) 13 @Epimetra
  14. 14. SMEM Planning “P” Initial Meeting EM/EOC Develop Mission/Objectives (Meet w/ Liaison & Leads) Team Leads Brief Social Team Initial Response & Assessment Incident Brief Incident Event Notification & Alerting Preparing for Tactics Meeting Operations Briefing Workbook Prep & Organizing Execute Plan, Assess Progress, Reevaluate Monitoring & KPIs/ Objectives New Ops Period Begins Preparing for Planning Meeting Planning Meeting Tactics Meeting VOST Activation SMEM Strategy Aligned w/ Platforms Old Team: Brief New Team on trends/issues; Team Debrief New Team: Review Activity Log, Make Tactical Adjustments Workbook Created VOST Members Given Assignments Based on Expertise & Priorities (Modified ICS 204 Form) Public Officials Briefing (EOC) & Official Press Briefing (JIC) Initial Hashtag & Active Monitoring Analysis Passive Monitoring (before/during event) Reevaluation of objectives, monitoring, outreach, etc. 14 @Epimetra
  15. 15. Virtual Operations Support & Digital Volunteering: Review • Digital volunteering & crowdsourcing • Current examples of virtual technical communities • Virtual Operations Support Teams (VOST) • VOST structure • VOST recommendations • VOST activations • Building your support network 15 @Epimetra
  16. 16. Other training/services available: • Crisis Communications • Emergency Management • Technology • Information Management • Consulting • Content Management • Exercises/Evaluation
  17. 17. Christopher Tarantino, MEP CMCP about.me/chris_tarantino CEO – Epicenter Media & Training christopherltarantino@gmail.com @Tarantino4me | (585) 210-3011 THANK YOU!

×