The Water Network Guidelines
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The Water Network Guidelines

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The first Knowledge Network for water professionals.

Share best practices and build sector intelligence with industry peers. Branded client communities with dedicated workspaces for members.

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The Water Network Guidelines Document Transcript

  • 1. The Water Network GuidelinesPowered by TallyFox Social Technologies AG Neustadtgasse 12 8001 Zürich Switzerland + 41 43 488 46 16 November 23, 2011
  • 2. Contents TallyFox Social Technologies AG © 2011Contents1 Vision 32 Introduction 43 Objective 64 Rules of Public Engagement 75 Governance 8 5.1 Executive Committee . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 8 5.2 Advisory Board . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 8 5.3 Editors . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 96 Architecture 10 6.1 Main Navigation Tabs . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 10 6.1.1 Members . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 10 6.1.2 Groups . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 11 6.1.3 Knowledge Bank . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 11 6.1.4 Library . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 12 6.1.5 Directory . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 13 6.2 Media Mosaic . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 16 6.3 Water Network Homepage . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 17 6.3.1 Events . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 18 November 23, 2011 2/19
  • 3. Chapter 1. Vision TallyFox Social Technologies AG © 20111 VisionProvide professional institutions a platform to better serve their members, and collectively becomethe leading online community for global water professionals to build sector intelligence. Figure 1.1: The Water Network Homepage www.water.tallyfox.com November 23, 2011 3/19
  • 4. Chapter 2. Introduction TallyFox Social Technologies AG © 20112 IntroductionThe Water Network is a neutral platform for multi-stakeholders to share content, best practices,policies, and technologies. It accommodates institutions, professionals, and the public at large byproviding dedicated areas for professional engagement and public education on water issues.Public areas are independent and self-governed by Network members. The guiding principle isneutrality. This means a social concept of cooperation that encourages diversity of content andviews from reputable parties.The main elements of the Network include individual members, groups and client communities.Individual membership in the Network is complimentary, while membership in each community isdetermined by the client.The Network public area includes access to groups, discussions, document sharing, best of classsocial tools, and access to Knowledge Network utilities: Figure 2.1: Advanced Knowledge Network UtilitiesClient communities inside The Water Network are owned and managed by entities who want adedicated space for their members. There are two types of these communities: EventFox for con-ferences; and Clusters for any team, institution, organization or community. November 23, 2011 4/19
  • 5. Chapter 2. Introduction TallyFox Social Technologies AG © 2011EventFox provides an online community for conferences that allows attendees to nurture businessrelationships and schedule meetings before and after the real world event. Figure 2.2: EventFox communityClusters provide secure communities with integrated team workspaces. Clusters with GroupsPro™workspaces provide an integrated collaboration toolset available to all Cluster members. Figure 2.3: Cluster and workspaces nested inside The Water NetworkEventFox and Cluster features and benefits can be viewed here: www.tallyfox.com/products November 23, 2011 5/19
  • 6. Chapter 3. Objective TallyFox Social Technologies AG © 20113 ObjectiveThe objective of The Water Network is to provide an intelligent collaboration platform that servesprofessional institutions, facilitates engagement amongst its members, and builds sector intelli-gence for the benefit of the entire sector. The Water Network fosters innovation and solutions tobetter manage global water resources in an integrated way.Both individual and organizational needs are accommodated. Any Network member can set up agroup and share documents for free. Group features include: group library; document sharing withrevision control; discussions; Who’s Who map; microblog; blog; and privacy settings.Reputable sources contribute relevant content and members share valuable experiences. Onemember’s needs can be matched with another member’s resources through a variety of methodsincluding: SmartMatchPro™; the tag cloud; and the Who’s Who maps. Public access to this knowl-edge is made available through the Media Mosaic, Knowledge Bank, Library, and public groups anddiscussions. Restricted access is available for private groups and communities.Organizations who want a dedicated space for engagement may set up their own Cluster. Clus-ters include all Knowledge Network utilities purposed specifically for each community. The Clusterhomepage provides a real time snapshot of who’s there, what’s relevant, and what’s happeningacross all community work groups. GroupsPro™ workspaces provide the following additional tools:wiki; web conferencing; voice and chat meetings; CRM; and project management.In order to maintain professional integrity, The Water Network is ad-free and is funded by dona-tions and sponsors including the cornerstone sponsor, TallyFox Social Technologies AG. TallyFoxis committed to funding the development and operations of The Water Network.TallyFox embraces open source solutions that allow us to offer groups within The Water Networkfor free. We are engaged as an active member of Drupal and CiviCRM communities and encouragethe creativity and passion of the world’s open source developers to help us fulfill our vision.Our vision is to leverage human potential one sector at a time. The TallyFox business model is toprovide an integrated collaboration solution that delivers intelligence as you work, at a fraction ofthe cost of proprietary point solutions. November 23, 2011 6/19
  • 7. Chapter 4. Rules of Public Engagement TallyFox Social Technologies AG © 20114 Rules of Public EngagementThe Network supports a social concept of cooperation that encourages diversity of content andviews from reputable parties, while avoiding philosophical issues. Network Administrators retainthe right to delete any public content and to ask members not adhering to these guidelines to leavethe community.Neutral We are devoted to a policy of neutrality, security and reliability mirroring the culture ofSwitzerland, where we are headquartered and where all of our hosting and data storage is located.The role of The Water Network Administration is to encourage dialog, maintain quality of content,and encourage behavior in line with these rules of engagement. The Administration, including theExecutive Committee and all editors, do not take a stand on any side of an issue. Rather, contri-butions from reputable parties from all sides is encouraged.Professional Engagement in The Water Network is intended to uphold a high standard of profes-sionalism. This means that all individuals identify themselves with their real names, not synonyms,and are transparent and accurate as to who they are, their experience and their expertise. TheWater Network is ad-free. The source of all content uploaded to the Network is indicated and themember who uploads or modifies the content is always identified. Members agree not to submitany inappropriate content (including violations of intellectual property rights, racist, obscene orother illegal content, defaming or violating privacy of any person etc.).Diverse Stakeholders There is a place for all water sector stakeholders in The Water Network.Public and private spaces accommodate the specific collaboration needs of businesses, industryassociations, NGOs, academic institutions, and individuals. Privacy and content access rights areavailable at personal, group, and community levels.Self Regulated Recommendation to publish content in public spaces of the Network is one of theprimary tasks assigned to the Editors Cluster. Any member may make a suggestion/comment inthe open Community Cafe group. Discussions are organized by content type: Crisis Map; Library;Mosaic; Polls; Q & A Knowledge Bank; Who’s Who organizations.Content and engagement are monitored by Network members. Utilities exist so that any membercan report abuse if they feel that content is not appropriate. All abuse is reported to Network ad-ministrators for review. The Editors Cluster Managers and Moderators have administrative rightsand may delete inappropriate content and block abusive members.Self Organized Any professional member may request to join the Editors Cluster. The ClusterManagers decide the process involved in regulating the public areas of the Network. Client com-munities have the right to be represented in the Editors Cluster. November 23, 2011 7/19
  • 8. Chapter 5. Governance TallyFox Social Technologies AG © 20115 GovernanceNetwork administrators have the objective to maintain the professional standards of The WaterNetwork as described in these guidelines, and to retain a high level of integrity and professionalrespect within the water sector.Our commitment is to be responsive to community input and transparent with strategic decisions.The Chairman of both the Executive Committee and the Advisory Board is appointed and com-pensated by TallyFox Social Technologies AG for an initial term of 2 years. The Chairman appointsan initial Advisory Board and Editors Cluster members. The process to appoint subsequent admin-istrators will be determined by the members of the Network through participation in appropriatediscussions within the Community Cafe.The TallyFox CEO reserves the right to veto any appointments.5.1 Executive CommitteeThe Executive Committee consists of up to 5 individuals who oversee Network operations andcontent. This includes ensuring that the strategic direction as set by the Advisory Board is exe-cuted. Member input to the Executive Committee is through participation in the Community Cafe.Key duties of the Executive Committee include: annual planning; quarterly review & reporting;Network development; issue resolution; approval of policies and procedures; compliance; approvalof commercial agreements; and prioritization of new site functionality requests.The term for Executive Committee members is two years.5.2 Advisory BoardThe Advisory Board is an informal volunteer organization of up to 15 leaders in the water industryrepresenting a diversity of regions and commercial, research, political, and not for profit interestsin the global water sector. The Chairman appoints and retains the right to remove Advisors.The primary role of Advisors is to help build the Network to become the leading online communityfor global water professionals in order to build sector intelligence and have a common voice.Advisors act as ambassadors of The Water Network in order to encourage open collaboration ofprofessionals and institutions to solve the world’s water problems.The term for Advisors is indefinite. November 23, 2011 8/19
  • 9. Chapter 5. Governance TallyFox Social Technologies AG © 20115.3 EditorsRecommendations to publish content in public spaces of the Network is one of the primary tasksassigned to Editors. Editors are granted membership in the Water Network Editors Cluster, pro-vided as their private platform for self organizing and collaboration.Any Network member may request to join the Editors Cluster. Membership in this Cluster mustbe approved by the Editors Cluster Managers or Moderators and is limited to 100 members. Sug-gestions from Network members shows up in the Community Cafe group.The term for Editors is indefinite. November 23, 2011 9/19
  • 10. Chapter 6. Architecture TallyFox Social Technologies AG © 20116 ArchitectureThe Water Network consists of members, public content, groups and client communities.The Network and all content is hosted in a private secure cloud, located in a high security datacenter near Zurich Switzerland. TallyFox complies with Swiss law and the Swiss Data ProtectionAct. Multiple levels of privacy and access permissions are provided.6.1 Main Navigation TabsAccess to all network content, groups and communities is via the home page. The main navigationtabs link to: Engage (status updates of members); Members; Groups; Knowledge Bank; Library;and a Directory of EventFox and Cluster communities.6.1.1 MembersMembers are listed in the Members tab and in the Who’s Who map. The members list can besorted by name, company, or title. Figure 6.1: Members listing November 23, 2011 10/19
  • 11. Chapter 6. Architecture TallyFox Social Technologies AG © 20116.1.2 GroupsGroups are listed under the Groups tab indicating the most active, latest and featured groups.Groups can be either public or private, with membership either open, moderated or closed.Industry tag clouds and key word clouds make it easy to find content on specific topics. Figure 6.2: Group listing6.1.3 Knowledge BankThe Knowledge Bank consists of Questions & Answers, and Poll responses. Questions & Answersmay be posted by any member either directly from the Knowledge tab or when viewing details ofa mosaic frame.Questions can be filtered to display only those posted by water professionals to separate generalquestions from those posed from one professional to another. November 23, 2011 11/19
  • 12. Chapter 6. Architecture TallyFox Social Technologies AG © 2011 Figure 6.3: Knowledge Bank Snapshot6.1.4 LibraryDocuments may be uploaded in groups by any member. All public group documents will automat-ically be displayed in the Network Library, and a folder is created automatically for each group.Network Administrators upload documents directly to the Network Library. Members may suggestdocuments to be uploaded to the Library in the Community Cafe group. Figure 6.4: Water Network Library Snapshot November 23, 2011 12/19
  • 13. Chapter 6. Architecture TallyFox Social Technologies AG © 20116.1.5 DirectoryAll client communities are listed in the Directory. Figure 6.5: Directory of EventFox and Cluster CommunitiesClustersClusters provide secure cloud hosted communities with integrated team workspaces. All Clustermembers have access to a complete collaboration toolset at their fingertips, including: • Social business tools • Document sharing • Instant voice conference room • Voice and chat meeting rooms • Web Conferencing • WIKI • CRM* • Project Management*Each member selects the tools best suited for their needs without extra costs or software downloads.Clusters either stand alone or live inside The Water Network. They consist of a community dash-board and team workspaces.* coming soon November 23, 2011 13/19
  • 14. Chapter 6. Architecture TallyFox Social Technologies AG © 2011The Cluster home page shows the pulse of all activity in the community. Access is also providedhere to Cluster specific: Knowledge Bank; Events listing; Library; Members; Discussions; MyMeetings; RSS feed; Microblog and Twitter feeds. Figure 6.6: Cluster Home Page November 23, 2011 14/19
  • 15. Chapter 6. Architecture TallyFox Social Technologies AG © 2011Team workspaces inside Clusters are organized by group where all collaboration tools are accessible:Social Business Tools; Document Sharing; Meetings; Blogs; Wikis; CRM; and Project Manage-ment. Figure 6.7: Cluster GroupsPro™ Home PageEventFox EventFox provides an online community for conferences that allows attendees to nurturebusiness relationships and schedule meetings before and after the real world event.TallyFox staff provide EventFox community set up support so that Event Managers can focus ontheir business.EventFox communities provide attendees with rich social tools, enabling them to share expertisewith industry peers and focus on networking with those who share common business interests.Visit a live EventFox community: http://wiadayton2011.tallyfox.com/ November 23, 2011 15/19
  • 16. Chapter 6. Architecture TallyFox Social Technologies AG © 20116.2 Media MosaicThe Media Mosaic is a 25 frame display panel to showcase content and stimulate engagementacross the Network on specific themes. All content is searchable and listed in the Media Library.Each frame is interactive and allows members to ‘ask a question’, comment, share across the Web,or bookmark. The color and symbol on each frame represents the sector to which the content isrelated.Polls are highlighted in the third frame of the Mosaic in the top row. Hot Topics are news features,highlighted in the center of the Mosaic and listed under the ’Hot Topics’ tab at the top of theNetwork home page. Upcoming Events are highlighted in the top right and bottom left frames.The Who’s Who People and Organizations maps (frames 7 and 19) are an easy way to find peopleand organizations geographically. The Crisis Map shows global water crises also filtered by category.Any member can add their company or a crisis to the maps. Figure 6.8: Water Network Media Mosaic November 23, 2011 16/19
  • 17. Chapter 6. Architecture TallyFox Social Technologies AG © 20116.3 Water Network HomepageThe Water Network home page https://water.tallyfox.com provides a link to these guide-lines, Mosaic content, and access to Network News and the Support Portal. Figure 6.9: The Water Network Home Page www.water.tallyfox.com November 23, 2011 17/19
  • 18. Chapter 6. Architecture TallyFox Social Technologies AG © 2011Who’s Who Network members are displayed geographically and by expertise. Figure 6.10: Who’s Who Members Map6.3.1 EventsGlobal events of a critical size are posted in the right column of the home page. Figure 6.11: Snapshot of Partial Events Listing November 23, 2011 18/19
  • 19. Chapter 6. Architecture TallyFox Social Technologies AG © 2011The Water Network has a LinkedIn group, Twitter (WaterNetwork1), Facebook, and RSS feed. Figure 6.12: The Water Network on LinkedIn Figure 6.13: The Water Network on Facebook Figure 6.14: @WaterNetwork1 on TwitterLinks to pricing can be found on the Cluster, EventFox and Products links at the bottom of the site.For info about TallyFox Social Technologies AG, click the TallyFox logo, ’About TallyFox’ link onthe bottom right, or go to https://tallyfox.com November 23, 2011 19/19