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TallyFox Knowledge Network Platform

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Your own Knowledge Network platform at your fingertips.

Your own Knowledge Network platform at your fingertips.

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  • 1. TallyFox Network Summary http://tallyfox.com Powered by TallyFox Social Technologies AG Zürich Switzerland + 41 79800 6383 March 7, 2014
  • 2. Contents TallyFox Social Technologies AG © 2013 Contents 1 Vision 3 2 Introduction 2.1 Taxonomy . . . . . . . . . . . . 2.2 SmartMatchPro™ . . . . . . . . 2.3 Knowledge Bank . . . . . . . . 2.4 Ranked and Interactive Content 2.5 Network Components . . . . . . 2.5.1 Cluster Workspace . . . 2.5.2 EventFox . . . . . . . . 3 Governance 4 Architecture 4.1 Main Navigation Tabs . . 4.1.1 Members . . . . 4.1.2 Groups . . . . . 4.1.3 Knowledge Bank4.1.4 Library . . . . . . 4.1.5 Communities . . 4.2 Media Mosaic . . . . . . 4.2.1 Events . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 4 5 5 6 6 7 7 11 13 . . . . . . . . . . . . . . . . . . Q&A Tab . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . March 7, 2014 . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 14 14 14 15 16 18 20 21 22 2/22
  • 3. Chapter 1. Vision TallyFox Social Technologies AG © 2013 1 Vision Our vision is to drive innovative solutions for our clients communities by connecting the knowhow of their members with an intuitive user interface that requires no technical expertise. Figure 1.1: Network Homepage. Water network example www.water.tallyfox.com March 7, 2014 3/22
  • 4. Chapter 2. Introduction TallyFox Social Technologies AG © 2013 2 Introduction The TallyFox knowledge network platform enables members to share content, connect know-how and learn as they work. We have monthly software releases to continuously improve the user experience of our platform. All TallyFox designs are responsive, meaning they provide an optimal viewing experience across a wide range of devices (mobile phones, iPads, Tablets and desktop computer monitors). Mobile Apps for iPhone and Android devices and are planned to be released in the first half of 2014. The main elements of the Network include individual members, groups and workspaces. Individual membership is determined by the Network and Workspace managers. Managers decide whether they want to provide access to the Network at no charge, or to charge members for access to the Network, any Cluster, or any Group (including courses) inside a particular Cluster. The following collaboration utilities are fully integrated: • Custom taxonomy • Content categories and auto tagging • Library • Media mosaic to feature multimedia content • Who’s Who people, organization and crisis maps • Question and Answer Knowledge Bank • Events • Blog • Wiki • Meetings space for voice, chat and web conference meetings • Task management • Gated courses • Social business tools • Multiple levels of access rights March 7, 2014 4/22
  • 5. Chapter 2. Introduction TallyFox Social Technologies AG © 2013 The user interface is designed to enable the discovery of knowledge in an intuitive and fun way. Figure 2.1: Knowledge Sharing Utilities 2.1 Taxonomy Each Network has a Customizable Taxonomy. The ability to create, manage and evolve a taxonomy that can be used as a standard across a team, community or enterprise is fundamental for a shared dialogue, and to identify people and content relevant to particular functional areas and expertise. Our taxonomic engine enables just that in an easy to use “click and go” manner. We provide taxonomy development support and a starter taxonomy for 30 industries that has been developed and curated by thousands of professionals over the last four years. All taxonomy terms are available for content tagging and are searchable across the entire Network. When members register on the Network they define their expertise using a simple drop down menu. The knowledge bank is automatically built by notifying users when a question has been asked in their area of expertise. 2.2 SmartMatchPro™ SmartMatchPro™is an expert search and matching tool to identify professionals and associated content to specific areas of expertise. Connecting the right people can be time consuming and chaotic. “SmartMatchPro™” makes it easy, allowing each user to select 1-6 Know-how terms or March 7, 2014 5/22
  • 6. Chapter 2. Introduction TallyFox Social Technologies AG © 2013 1-6 content tags that define expertise or content that they are looking for. Results are sorted by relevance or user defined filters such as people who have specifically been recommended for Know-how that I am seeking. SmartMatchPro™alerts a user as new people or content appear in the network that matches their selection(s). The network supports discovery of relevant people and content inside and outside a users personal network. SmartMatchPro™does this automatically and dynamically. 2.3 Knowledge Bank The knowledge bank is a dedicated space for members to share questions and answers. Each Network and Cluster workspace has its own specific knowledge bank. All questions asked across the community are consolidated in the Knowledge Bank and may be filtered, sorted and searched for topics, trending issues, and those submitted by members with particular expertise. Don’t know the answer to a question? The platform suggests members who may be able to help. 2.4 Ranked and Interactive Content We believe that content is still king, and that communications and collaboration occur often with reference to content. Content in the platform is interactive, ranked and integrated with social media. Content nodes have the following attributes: image; attribution; access rights; security levels; taxonomy and content category tags; and revision control (documents only). Actions to content are appropriate to the type and include: ask a question; comment; reply; vote; like; share; follow; and report abuse. Views of content are tracked to indicate which content is accessed the most. Each Cluster, EventFox and Group has its own content library with a global search and both library and document tree view. Relevant content does not need to be uploaded to the platform, a title and abstract with a link to the content is supported. Subscription based databases can therefore be accessed and relevant content to a discussion or group ranked and made available to those with access rights. Clusters can be used as knowledge management portals by providing an indexing and smart search methodology to content. The mosaic is an excellent way to embed social media engagement from Facebook or LinkedIn groups. We integrate social media very well by integrating Shares, a twitter, and RSS feed. Teams share, collaborate on, and reference core documents in their daily work. The ability to do so in each group work space that is unified with the same taxonomy allows groups to work smarter and more efficiently. All documents are a click away in a custom built, secure group library. The Media Mosaic integrates multimedia content as a central element of engagement. The Network and each Cluster has its own Media Mosaic on the homepage that highlights content and issues organized by customizable categories. The Media Mosaic stimulates focused engagement, and feeds Cluster specific and Network wide knowledge banks. March 7, 2014 6/22
  • 7. Chapter 2. Introduction TallyFox Social Technologies AG © 2013 2.5 Network Components Cluster Communities inside Networks can be purposed for Communities of practice, organizations, or Event communities. They can have unlimited work groups inside. Figure 2.2: Network components 2.5.1 Cluster Workspace Clusters are workspaces that make intelligent collaboration fun and easy for communities inside the Network. They can be set up in a matter of minutes to integrate knowledge, content, and project management in a custom branded cloud hosted space. Your favorite collaboration apps at your fingertips custom purposed for the needs of each community. An unlimited number of Clusters can be hosted inside each network, each with an unlimited number of workgroups inside. Workspaces can be public or private. Each workgroup can also be public or private with open, moderated or closed membership. This allows, for example, committees, boards or private project teams to share content only to the appropriate audience at the same time as being part of the Network at large. Specifications and a video tour can be found at: http://tallyfox.com/cluster March 7, 2014 7/22
  • 8. Chapter 2. Introduction TallyFox Social Technologies AG © 2013 Figure 2.3: Cluster Apps The Cluster homepage shows an overview of all activity in the community. The Media mosaic is a beautiful way to feature content and stimulate engagement and sharing across social media for public Clusters. Access to all actions (filter for content, make a quick post, post content, start a discussion, ask a question) can be directly accessed from the home page, no searching for where you have to go in order to engage. Clusters can easily be configured for a variety of use cases including for example: • Project management • Sales Force innovation to respond to client needs more quickly • Intra/Extranet • Knowledge management • Content management March 7, 2014 8/22
  • 9. Chapter 2. Introduction TallyFox Social Technologies AG © 2013 Figure 2.4: Cluster Home Page March 7, 2014 9/22
  • 10. Chapter 2. Introduction TallyFox Social Technologies AG © 2013 Projects or teams can easily organize themselves in their own workgroup where business class collaboration tools are accessible to all group members: • Task management • Library • Meetings - chat, voice, web conferencing • Blog • Wiki • Discussions and quick posts • Courses - available first half 2014 Figure 2.5: Cluster Group Home Page March 7, 2014 10/22
  • 11. Chapter 2. Introduction TallyFox Social Technologies AG © 2013 2.5.2 EventFox EventFox is a complete event management solution that is available at extra cost for Networks. EventFox includes a registration and payment solution, CRM and mailing solution plus an optional online community for conferences that allows attendees to nurture business relationships and schedule meetings before and after the real world event. EventFox features and benefits can be viewed here: http://tallyfox.com/eventfox Event managers can create a community around their attendees for them to engage before, during, and after events. This encourages early registration and provides a way for continued development of the event themes year round. We provide a service to develop these communities, and market the event. Figure 2.6: Aquatech community homepage example - Aquatech India March 7, 2014 11/22
  • 12. Chapter 2. Introduction TallyFox Social Technologies AG © 2013 Event management solution providing a complete registration, payment and marketing. This saves event managers time and money by working with one integrated solution and partner. Figure 2.7: EventFox Event management solution March 7, 2014 12/22
  • 13. Chapter 3. Governance TallyFox Social Technologies AG © 2013 3 Governance Three special roles are provided in order to set up and manage the Network and each Cluster community: • Administrator • Manager • Editor The Administrator allows set-up (content categories, privacy, taxonomy) and full administration of the Network or Cluster, including access to private content, mail logs and editing profiles. This role is intended for one or a few people and is the most powerful, i.e. should be given with care as Administrators can delete all content and edit member profiles. Managers have access to edit all public content and access to member management (importing and adding members). Network Editors have access to post content on the homepage at each level, and to feature and edit content. Menu driven Manager Panels and editing rights are provided to all Administrators, Managers and Editors in a menu driven easy to use way. No IT experience or technical expertise is required. These roles allow distributed management of the Network and all Cluster communities inside so that the communities can be governed by the members themselves similar to the governance of Wikipedia. Managers and Editors are identified with special badges on the members listing and their profile. March 7, 2014 13/22
  • 14. Chapter 4. Architecture TallyFox Social Technologies AG © 2013 4 Architecture The Network and all content is hosted in a private secure cloud, located in a high security data center in Germany. We have multiple back up copies of the databases, including an offsite ultra high security backup in the Swiss Alps that is guarded by the Swiss Army. TallyFox complies with Swiss law and the Swiss Data Protection Act. Multiple levels of privacy and access permissions are provided, the management of the Administrator Manager and Editor roles is solely the responsibility of the client. Despite the significant efforts that we apply to ensure continued quality operation of our services, TallyFox disclaims any legal liability for the quality, safety, or reliability of any Networks powered by us. Information about TallyFox can be found at: http://tallyfox.com 4.1 Main Navigation Tabs Access to all network content, groups and communities is via the home page. The main navigation tabs are: • Quick Posts (like a Facebook wall, all posts that do not fit into a group or discussion) • Members • Groups • Questions and Answers • Library • Events • Discussions • News • Communities 4.1.1 Members Members are listed in the Members tab and in the Who’s Who map. Members can be discovered in a variety of ways: by name, company, know-how, location, job title or a personalized SmartMatchPro, that sends alerts when members having a particular expertise join. Members tab view on next page. March 7, 2014 14/22
  • 15. Chapter 4. Architecture TallyFox Social Technologies AG © 2013 Figure 4.1: Members Tab 4.1.2 Groups Groups are listed under the Groups tab indicating the most active, latest and featured groups. Groups can be either public or private, with membership either open, moderated or closed. It easy to find groups on specific topics by category, industry tags, or a smart search. See groups list example next page. March 7, 2014 15/22
  • 16. Chapter 4. Architecture TallyFox Social Technologies AG © 2013 Figure 4.2: Group listing 4.1.3 Knowledge Bank- Q&A Tab The Knowledge Bank consists of Questions & Answers that may be posted by any member either directly from the home page, or when viewing content. Whenever a question is asked a notification is sent to all network members who have not turned off their "question asked" notification setting. For this reason questions may be reviewed for approval by the Administrator before posting. Questions are also sent to all those whose knowhow matches that of the question, and may for forwarded from one member to another if they know a member who may be able to answer. Questions can be filtered to display general questions or those posted by a professional in specific areas based on their know-how. March 7, 2014 16/22
  • 17. Chapter 4. Architecture TallyFox Social Technologies AG © 2013 Figure 4.3: Knowledge Bank Snapshot March 7, 2014 17/22
  • 18. Chapter 4. Architecture TallyFox Social Technologies AG © 2013 4.1.4 Library The library has both a public community area, and a Group area. Content can be sorted and filtered in a variety of ways to find content relating to specific topics, date, content types, categories and location (i.e. in specific groups or folders). All public group documents, and private groups where you are a member will automatically be displayed in your personal Library listing. Members can create content for any group in which they are a member. Editors, Managers and Administrators can create content at the community level and in any location on the Network they have the access rights to view. Figure 4.4: Water Network Library Snapshot March 7, 2014 18/22
  • 19. Chapter 4. Architecture TallyFox Social Technologies AG © 2013 Figure 4.5: Water Network Library Document View March 7, 2014 19/22
  • 20. Chapter 4. Architecture TallyFox Social Technologies AG © 2013 4.1.5 Communities All Cluster communities that are hosted inside the Network are listed in the Communities Directory. Each Community Administrator decides whether to add their community to the list or keep it unlisted and private. Figure 4.6: Directory of EventFox and Cluster Communities March 7, 2014 20/22
  • 21. Chapter 4. Architecture TallyFox Social Technologies AG © 2013 4.2 Media Mosaic The Media Mosaic is a 13 frame display panel to showcase featured content on the home page. All content is searchable and listed in the Media Library. Each frame is interactive and allows members to ‘ask a question’, comment, share across the Web, or Follow. The color and symbol on each frame represents the content category to which the content is related, and can be customized by the Network Administrator. Hot Topics and upcoming Events can be highlighted on any frame. The Who’s Who People and Organizations maps (frame 1) are an easy way to find people and organizations geographically. The Crisis Map shows crises also filtered by category. Any member can add their company or a crisis to the maps if they are posted by the Administrator or Manager. Figure 4.7: Example Mosaic- Water Network Media Mosaic March 7, 2014 21/22
  • 22. Chapter 4. Architecture TallyFox Social Technologies AG © 2013 Who’s Who Network members are displayed geographically and by expertise. Figure 4.8: Who’s Who Members Map 4.2.1 Events Events at the Network level can be created by Administrators, Editors, and Managers. Any member of a Cluster community can create an event at the community level. Figure 4.9: Snapshot of Partial Events Listing March 7, 2014 22/22

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