Talking SIP Sales Presentation

Corporate Overview

Corporate Overview IVR Technologies is an advanced software development company and the industry leader of enhanced services and real-time billing for next- generation networks. Our management team is comprised of experienced leaders in the telecommunications industry with experience ranging from developing award winning telephony software, building one of the fastest growing technology companies in the U.S., to developing the prepaid calling card network for Canada’s second largest telecommunications company. It is our management and industry experience, coupled with our dedication and commitment to the SIP protocol, that drives our team forward in our quest to be the top provider of SIP-based interactive voice response and real-time billing platforms. We clearly recognize that our customers, partners and value added resellers place their trust in our products and form the foundation of our organization. We are committed to being proactive, supportive and responsive – qualities you deserve and have come to expect from us.

Why Choose IVR Technologies, Inc.?

Why Choose IVR Technologies, Inc.? Market Experience. First company to offer a commercially available SIP-based IVR platform, as well as the ﬁrst company to offer real-time billing in SIP-based networks. Focus. IVR Technologies is entirely and completely focused on providing intelligent software to the network that drives revenue. Customer Service. IVR Technologies, based on a recent Microsoft sponsored survey, has one of the industry’s highest customer satisfaction ratings. Time to Market. Based on the software architecture, design and supporting tools, Talking SIP offers the quickest installation, conﬁguration and turn-up of any platform. Investment Protection. IVR Technologies continues to enhance and extend the value proposition of the solution to ensure that the solution will continue to anticipate and respond to market demand for service applications with creative billing options.

Market Trends

Market Trends According to In-Stat Research, wholesale VoIP origination and termination revenues will experience a 30% compound annual growth rate through 2010. Global telecom service revenue will be up to $1.7 trillion by 2010 as reported by MarketResearch.com iLocus recently reported that over a trillion minutes of VoIP traffic was carried by service providers worldwide in 2006. Business viability and success will come to those who recognize that VoIP is not just about cheaper long distance but rather a richer user experience that embodies greater functionality and end-user empowerment. Reduced price sensitivity and increased profitability comes from richer service applications that the end-user can embrace and that affords him greater control and flexibility resulting in reduced customer turnover.

Talking SIPTM

Talking SIP Product Overview Application Server included to provide rich, in-demand enhanced services to next-generation networks. Media Server included to provide independent, script- controlled IVR voice prompting and DTMF digit collection over RTP. Billing Server included to provide real-time authentication, authorization and accounting. Works with any SIP-based device from individual IADs and IP phones to enterprise and trunking gateways and softswitches. Software-only host-based solution that does not require third party voice processing hardware or DSPs, greatly reducing the cost and complexity of the solution. Redirects the voice payload during conversations to reduce latency and jitter while maintaining full control of the signaling for real-time call cut off.

Talking SIP™ Features and Beneﬁts

Talking SIP™ Features and Benefits Performance and Scalability Multi-Vendor SIP Device Support Supports up to 480 sessions (960 call legs) in a single server or IP Phones and Softphones blade (approx. 6,000,000 minutes per month based on a 5 minute Integrated Access Devices (IADs) average call duration). Enterprise and Trunking Gateways Supports 9,600+ sessions by easily and seamlessly integrating multiple server chassis/blades in a unified network. Session Border Controllers Ability to mix multiple services on a single server or dedicate Proxy and Registrar Servers servers to specific services based on network/business requirements. International Support Provides simultaneous access to services for subscribers located Supports an unlimited number of languages with language anywhere in the network. overrides to compensate for language specific number syntax and grammar. Based on the SIP protocol standard -- the most flexible and scalable call setup mechanism for supporting enhanced services. Supports international date formats. Fully integrated application, billing and media server for Supports universal time for globally deployed networks. streamlined deployment and management. Languages may be assigned to a DNIS, Device, Account or Completely software based, no costly DSP resources or third- manually selectable by an unlimited number of user-definable party hardware required. language selection menus. Supports the leading voice codecs (all compression and decompression are performed in the edge device (e.g. IAD, IP Scalability and High Availability Phone, Gateway, etc.). Uses state-of-the-art redundancy and load balancing technology. No additional licensing cost to deploy additional servers in the Database clustering for data redundancy in mission critical network for centralized, decentralized or hybrid networks. environments. Centralized license pool to ensure the most efficient allocation of Centralized management over a single server or a group of globally deployed network resources. servers.

Included Enhanced Services

Included Enhanced Services Debit Card Module The Debit Card Module provides calling card functionality to Talking SIP™. Prepaid and postpaid accounts are authenticated and authorized by the Talking SIP™ platform and then prompted for the desired destination number. The caller’s destination is rated and routed, where Talking SIP™ then connects the caller through to the desired destination. The call is tracked to detect when the called party disconnects or the calling party signals that they wish to make another call without having to be re-authenticated. As the calling party’s balance nears depletion a low water mark is played and then the callers are gracefully disconnected. Once the called and calling parties are disconnected the account balance is immediately updated and a call detail record and billing record are written. Tandem Module (Class 4 1+ Switching and/or Second Line Services) The Tandem Module allows Talking SIP™ to provide Class 4 tandem switching, where the platform receives the inbound call request, authenticates, rates, routes and rapidly terminates the call through the platform based on the calling party’s dialed number. The Tandem Module also utilizes Talking SIP™’s billing engine to maintain billing and call detail records for each call on a prepaid or postpaid basis. This module also supports some Class 5 Features as well. 800/900/DID Termination Module The 800/900/DID Termination Module allows the termination of toll or toll-free calls to a local phone number or IP-based device. This module allows prompt and efficient re-direction of toll and toll-free numbers to various termination numbers or IP devices without the traditional delay and overhead. The 800/900/DID Termination Module also provides full billing and accounting of all traffic that passes through each inbound access number. Voucher Recharge Module The Voucher Recharge Module allows service providers and telecom operators the option of providing their customers with the flexibility to transfer balances from one account or voucher to another account. The module can be configured in conjunction with the Debit Card Module, whereby the caller is provided with the option of transferring a balance whenever he/she logs into the system. The Voucher Recharge Module helps to increase customer retention by providing customers with the option of being able to transfer balances to a familiar account number that may already be pre- programmed into their wireless or wired telephone.

Included Enhanced Services

Included Enhanced Services Service Charge Module The Service Charge Module is used to process Billing Packages (Billing Packages are used to automatically perform certain billing or replenishment operations on accounts) to allow certain charges (e.g. ﬁrst use charges, immediate charges and reoccurring monthly charges) to be applied to accounts. This module also supports the optional Credit Card Veriﬁcation Server module, to allow charges to be automatically billed to account holders' credit cards.

Optional Add-On Products

Optional Add-On Products Callback Module The Callback Module provides callback services to Talking SIP™. A caller dials a shared or dedicated access number and then hangs up after a certain number of rings before incurring any toll charges. The system authenticates the caller based on the incoming ANI or the dialed number and then calls the caller back at a preset telephone number or from where the initiating call was placed. Callback requests may be configured by an inbound call, a web page, an e-mail message, an SMS message, a click to call link, as well as by a simple but secure API. Reminder Module The Reminder Module provides appointment, reminder and wake-up services to Talking SIP™. The caller is prompted for the desired reminder time, which is confirmed and then the call is disconnected. When the reminder's date and time arrives Talking SIP™ places an outbound call to deliver the message, and may be configured to navigate through a far-end IVR system, auto-attendant or PBX. If the message cannot be delivered the system will automatically queue the reminder to try to re-deliver the reminder when the line is freed. Registration and Location Services This option allows Talking SIP™ to act as a Registrar Server and a Location Server. With this option SIP endpoints are able to register with Talking SIP™ as well as be challenged when utilizing services for the most secure authentication method. In addition, nomadic SIP endpoints as well as SIP endpoints residing behind dynamic IP addresses may be located in order to facilitate PSTN to IP as well as IP to IP calling plans. Credit Card Verification Server The Online Credit Card Module allows account balances to be monitored for prepaid debit cardholders. After an account passes a certain threshold the caller is provided with the choice of having their account recharged online and in real time via a credit card. This module offers great convenience to the cardholder and generates revenue on the platform without requiring costly human intervention. This Add-on module may also be integrated into the Credit Card Recharge module as well as the optional end user web interface.

Optional Add-On Products Advertising Module The Advertising Module is used in conjunction with the Debit Module to allow advertising/content messages to be streamed to callers, using a third party Advertising (or In-Call Media) Server like Voodoovox (www.voodoovox.com), as an additional source of revenue and/or to subsidize calling for end subscribers to encourage usage and/or to help provider’s remain competitive. Find Me Module The Find Me Module, also referred to as One Number Locator, Follow-Me or Simultaneous Ring, is an optional module that provides the convenience of a single telephone number for callers to use to reach subscribers where Talking SIP™ will automatically call multiple phones simultaneously (e.g. to simulate a PBX hunt group) or sequentially (e.g. office, then mobile, and then voice mail) to connect them. Custom branding, access and answer passwords, custom ring tones, call screening, on-hold music and destination specific timeouts are just some of the amazing features of this module. Voice Mail and PBX Module The Voice Mail and PBX Module is an optional module that brings voice mail, PBX/MBX, auto-attendant (ACD) and audio- text services to Talking SIP™. Seamlessly integrated into the other enhanced services, this module's features include distribution lists, message delivery to mailboxes, e-mail addresses and telephone numbers, support for message waiting indication and stutter dial-tone, directory dialing by first name and/or last name, auto-forwarding, auto-carbon copying, partitioning, toll saver mode, hands-free message retrieval, message callback, classes of service, optional unified messaging, distributed or centralized message storage, and unlimited time of day/day of week greetings to help service providers drive additional revenue to their network while reducing customer churn.

Optional Add-On Products Conference Module The Conference Module is an optional module that brings reservation-based and reservation-less conferencing to Talking SIP™. Conferencing helps to bring friends, family, colleagues, partners, suppliers and customers together by bridging time zones and geographic boundaries in a timely, natural and convenient manner. When face-to-face collaboration and communication is just not feasible, Conferencing provides a great alternative that drives inbound revenue and increases proﬁt margins while cultivating customer loyalty and increasing subscriber retention. Online Credit Card Recharge Module The Online Credit Card Module allows account balances to be monitored for prepaid debit cardholders. After an account passes a certain threshold the caller is provided with the choice of having their account recharged online and in real time via a credit card. This module offers great convenience to the cardholder and generates revenue on the platform without requiring costly human intervention. End User Web Interface The End-user web interface allows providers to give their customers the convenience of empowerment - the ability to access account information, call detail records, and their billing history whenever they desire. Used in conjunction with our Online Credit Card Recharge module, the Web Based Interface gives customers the ability to offer an e-commerce distribution channel for self-service account provisioning and account recharge to extend the reach of an operation without consuming the costly resources of customer service representatives.

Optional Add-On Products Intelligent E-mail Agent The Intelligent E-mail Agent allows system reports such as traffic analysis, call summaries or billing records to be extracted from Talking SIP™ and automatically e-mailed at predefined intervals. System administrators can also use this agent to execute stored procedures or custom SQL statements to assist in the maintenance of the network and/or database. All tasks and reports can be scheduled on a daily, weekly, monthly or an explicit date basis. Report Designer The Report Designer is an external tool that is seamlessly integrated into the Telephony Management Console™ to allow users the flexibility to create new reports or extend existing reports. All reports created in this report designer can be loaded into the database and immediately made available to users, who posses the appropriate access credentials, to generate and view them. The report designer is a standard drag and drop report designer than allows you to graphically and visually construct a report. ` Home Testimonials and Contact Information Additional Product Information

Management Interface

Management Interface An integral component of any telecommunication company's success is its ability to effectively manage its network, analyze its trafﬁc and manage its subscriber database. Talking SIP™ ships with a feature-rich management console entitled the Telephony Management Console™ (TMC) that may be freely distributed by customers to their technicians, ﬁeld engineers, customer service representatives and resellers. The TMC is a distributed Windows client designed for system administrator and customer service use. The TMC can operate on a local network or over the Internet via TCP/ IP to manage Talking SIP™'s next generation call processing and billing engine. In addition, the TMC can centrally manage a single call processing/billing node or multiple geographically distributed nodes. The Telephony Management Console™ is a fully secure interface that allows all of the functionality within the system to be granted and/or revoked on a User Group basis to ensure that users are only provided with just enough access to perform their duties within the network with a detailed audit trail.

Account Management

Account Management Account Management in the Telephony Management Console™ is modeled after a Microsoft Outlook™ type interface with Outlook™ bars and web styled wizards with commonly accessed items towards the top and left. Account Management encompasses Account/Customer Management to Invoicing, Customer Relationship Management, Rating and Reporting. Context sensitive help with a menu simulator is only an F1 key press away. The Telephony Management Console™ is a fully secure interface that allows all of the functionality within the system to be granted and/or revoked on a User Group basis to ensure that users are only provided with just enough access to perform their duties within the network.

System Management

System Management System Management in the Telephony Management Console™ is modeled after a Microsoft Management Console™ type interface that system administrators and technicians are familiar with, as it is a common interface used to manage Windows based machines. The management of database tables, currencies, an unlimited number of languages and language groups, as well as the provision of SIP based devices, mappings to applications by Device and/or DNIS and route management are all performed within System Management. The Telephony Management Console™ provides the ability to manage multiple communications nodes centrally, as well as propagates setting changes across multiple instances of an application and/or across one or more communications nodes in real-time, through a single operation, without caller interruption.

Customer Relationship Management

Customer Relationship Management Within the Telephony Management Console™ is comprehensive customer relationship management functionality to track the support incident history of an account within the system. This functionality allows Service Providers the ability to monitor the types of calls their support centers are experiencing and track customer issues from reporting through to resolution. The following are the tasks currently available: Create New Support Incident - Allows you to create a new support incident and assign it to an account and user on the system. Edit Support Incident - Used to view an existing incident or to add additional detail to an existing incident as new information comes to light. Assign Support Incident - Used when the currently assigned user cannot resolve the issue and it must be escalated to another representative with more experience and/or authority. Close Support Incident - Once an incident has been resolved or taken as far as possible, the incident should be closed to indicate that there are no more open issues associated with it so it can be cleared from the customer support agent’s open queue.

Reporting

Reporting The Report Designer is an external tool that is integrated seamlessly into the Telephony Management Console™ to allow users the flexibility to create new reports or extend existing reports. Reporting is fully secure to allow reports to be made only available to certain users with the appropriate access credentials. The following are some of the features of reporting in Talking SIP™: Centralized reporting engine to allow reports to be stored within the database so that all additions, updates and deletions are immediately reflected on the agent’s screen. Zero-touch deployment of new reports that avoids the need to distribute new client executables when new reports are added, updated or deleted to/from the system. Over 115 pre-configured textual/graphical reports and templates. Optional drag-and-drop Report Designer that is integrated seamlessly in the Telephony Management Console™ providing the ability to extend/alter existing reports and invoice templates as well as the power and flexibility to create wholly new ones.

Invoicing

Invoicing The Talking SIP™ solution provides a invoicing sub-system to allow providers to generate and print out hard copy or electronic invoices to postpaid and/or hybrid customers. The following are some of the features of invoicing in Talking SIP™: Ability to create an invoice for a single account or a group of accounts based on the customer ID, Account Group, or all of the accounts on the system. Ability to preview invoices on the screen prior to printing and/or the ability to save them as an Adobe Acrobat™ PDF ﬁle for e-mailing. Ability to create off-cycle close-out invoices for terminated accounts. Ability to re-print existing invoices with the original or new invoice template. Invoice registers integrated seamlessly with account management so that previous invoices and their summary detail can be viewed from the standard account edit windows with the ability to re-print them. Support for invoice templates to be individually branded with customized logos and address headers for partitioned or service provider business models.

Security Access and User Management

Security Access and User Management The Telephony Management Console™ provides a fully secure framework to ensure system administrators, customer service representatives and resellers are provided with just enough system access to perform their role within the network. Options that users do not have access to are removed seamlessly from the interface to avoid questions and potential hacking. Users are enrolled into User Groups were functionality is granted or revoked depending on the desired network configuration (normally open or normally closed). All financial operations that affect account balances and account operations are logged for auditing and security purposes. Access limitations are provided for a myriad of system information including Account Groups, Rate Schedules, Rate Plans, Call Processing Nodes, Reporting and Account Operations. The system comes pre-configured with User Groups and appropriate access rights for common roles within the network.

Billing Types

Billing Types Talking SIP™ supports several billing models to suit the service provider’s particular requirements, including the following: Prepaid Model This model is typically used when a provider wants to launch multiple prepaid calling card programs where a virtual or physical card is purchased with a preset dollar value. The balance is decremented until depleted with support for low water mark warnings when an account approaches a zero balance. Recharge/top-up capabilities with the use of the voucher recharge module are included as a standard application. An optional on-line credit card recharge module is available for e-commerce services (such as self service subscription and recharge) when combined with our end-user web interface. Postpaid Model This model is typically used when a provider wants to provide monthly billing to 1+ residential accounts or to wholesale partners for termination billing/tandem services. The postpaid billing model allows for the establishment and enforcement of account credit limits. Hybrid Model This model is a hybrid between the prepaid and postpaid model that is typically used when a provider wants to provide a customer with postpaid terms but limit his maximum exposure to the customer by imposing a credit limit. As soon as the customer’s available balance and credit limit have been reached the customer will be blocked from utilizing further services.

Service Charge Module

Service Charge Module The Service Charge Module is used to process Billing Packages (used to automatically perform certain billing or replenishment operations on accounts) to allow certain charges (e.g., first use charges, immediate charges and reoccurring monthly charges) to be applied to accounts. This module also supports the optional Credit Card Verification Server module to allow charges to be automatically billed to account holders' credit cards. The following are some of the features of this included module: Allows Billing Packages to be assigned to a Rate Schedule for the automated processing of an individual account or a collection of account transactions. Permits automated billing or recharging of accounts immediately, on first use, on the last day of the month, or on a particular day of each month. Integrated seamlessly with the Online Credit Card Recharge Module to allow automated billing to a customer’s credit card. Provides the ability to credit or debit an account automatically, with the option of using an account holder’s credit card. Provides the ability to add promotional time (packaged minutes) automatically to an account either exclusively or dependent upon a successful credit card recharge. Supports automated daily, weekly and monthly service charges and/ or credits.

Fraud Protection/System Security

Fraud Protection/System Security Ability to automatically block ANI/CLI or manually block CLI/ANI, IP address, subnet, NPA or NPA+NXX. Ability to conﬁgure the system in a normally open, normally closed or hybrid conﬁguration. Ability to log invalid login attempts with the option of additional detail such as ANI, DNIS, attempted account and attempted PIN to track systematic attacks. Ability to generate event log entries and a risk management report of failed login attempts. Ability to authenticate callers based on telco or ISP provided information to prevent brute force login attempts. Ability to restrict access by a particular ANI and/or DNIS. User group policy option to prevent or mask account number and PIN display. Up to 40 character alphanumeric account numbers and optional variable length PIN numbers. Additional account reference methods such as alias, sequence, or reference to reduce the need for account disclosure. Option to prevent simultaneous account use. Duplicate account number generation restriction. ` Home Testimonials and Contact Information SIP Message Flow Diagrams

Jane Debit Call Message Flow Talking SIP™ Marcus

Jane Debit Call Message Flow Talking SIP™ Marcus INVITE 100 Trying 200 OK ACK Two-Way Audio INVITE 100 Trying 200 OK (re)INVITE ACK 200 OK ACK Two-Way Audio BYE 200 OK BYE 200 OK 8. Jane’s account is immediately updated and CDR and billing records are written.

Tandem Call Message Flow Jane Talking SIP™ Marcus

Tandem Call Message Flow Jane Talking SIP™ Marcus INVITE 100 Trying INVITE 100 Trying 180 Ringing 180 Ringing 200 OK ACK 200 OK ACK Two-Way Audio BYE 200 OK BYE 200 OK 8. Jane’s account is immediately updated and CDR and billing records are written.

Customer Testimonials

Customer Testimonials “The most important aspect of IVR Technologies is its customer support. They are both very responsive and very quick to help. The level of after sales service and the capabilities of Talking SIP is enabling GNSC to look for larger markets knowing that the back-end system is ready to cope with the increase work load.” Gary Lim, Globecomm Network Service Corp. (GNSC)

Contact Information

Contact Information 555 West Fifth Street 30th Floor Los Angeles, CA 90013 Phone: (866) 856-0301 Toll Free U.S. and Canada (213) 634-1522 Direct Fax: (310) 943-2722 Support: (866) 856-0303 Toll Free U.S. and Canada (213) 634-1523 E-mail: sales@ivr.com Website: www.ivr.com

Talking SIP Sales Presentation

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