Keynote: INTERNATIONAL HUMANITARIAN SERVICES: COLLABORATION, PARTNERSHIPS AND GROWTH

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Keynote by Brent H Woodworth, at the Sahana Conf 2009. Colombo, Sri Lanka. March 24-25 2009.

Keynote by Brent H Woodworth, at the Sahana Conf 2009. Colombo, Sri Lanka. March 24-25 2009.

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  • Excellent presentation about the need to innovate company models; the way to represent them succinctly; as well as the desire to make development initiatives actionable. Superb use of photographs along with obvious to see illustrative examples.
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  • 1. INTERNATIONAL HUMANITARIAN SERVICES: COLLABORATION, PARTNERSHIPS AND GROWTH SAHANA CONFERENCE MARCH 24, 2009 COLOMBO, SRI LANKA Brent H. Woodworth
  • 2.
    • Global Coverage
      • Public and Private Sector Resiliency Support
      • Risk Assessment, Mitigation, Continuity
      • Trauma Management, HR, Crisis Management
      • International Humanitarian Relief
    • Government Linkage
      • National Institute of Building Sciences (NIBS)
      • Multi-hazard Mitigation Council (MMC)
      • National Earthquake Hazards Reduction Program (NEHRP)
      • National Academy of Sciences (NRC – National Research Council)
      • City of Los Angeles Emergency Preparedness Foundation
    • On-site emergency management experience :
    • 1993 – 2008
    • 70 + Global Events, 49 Countries
    Overview The Crisis Response Team (CRT)
  • 3.
    • Global Response, Recovery and skill transfer (24/7)
    • Rwanda – Genocide & Cholera Indonesia –Tsunami
    • Kosovo – War, Refugee Management India – Earthquake, Tsunami
    • Colombia- Earthquake 250,000 impacted Sri Lanka - Tsunami
    • Venezuela – Mudslides – city destroyed Thailand - Tsunami
    • Ecuador – Volcano, mass evacuation, gas Philippines - Mudslides
    • Peru – Earthquake and Tsunami Canada – Ice Storms
    • Mexico – Earthquake Greece - Earthquake
    • USA – Turkey - Earthquake
      • Oklahoma City Bombing Grenada - Hurricane
      • 9-11 Virgin Islands - Hurricane
      • Floods: Nevada, CA, Dakota, Mid-West Taiwan – Earthquake, Typhoon
      • Earthquakes: Northridge, Loma Preida Germany - Floods
      • Hurricanes: Marilyn, Charlie, Katrina, etc. France – heat wave
      • Tornados Pakistan - Earthquake
      • Civil Unrest Grand Cayman - Hurricane
      • Blackout El Salvador - Earthquake
      • Ice Storms Australia – Fires
      • Fires United Kingdom - Disease
    The Crisis Response Team –
  • 4.
    • Information is as important as food, water, or medicine in a crisis
    • Provide decision-makers with high value information matched against pre-defined decision support and operational requirements
    • Maintain access to critical “real-time” decision support information
    • Design operations for a high stress & limited resource environment
    • Facilitate information sharing and communication among business, government and relief organizations
    • Identify and reduce redundant efforts, maximize resources, leverage partnerships
    • Deliver flexible, interoperable, scalable, and secure technology solutions
    • Systems must be stable, easy to implement, easy to use, and deliver obvious value to the disaster management team and service providers
    • Provide comprehensive reporting & linkage to legacy systems
    • Adapt systems to meet regulatory, cultural, social, skill, and usage requirements
    Information Technology & Communication Systems: Priority Items
  • 5.
    • Incident Reporting / Management
    • Geographical Information System
    • – mapping, analysis, and tracking
    • Contact and Personnel Management
    • Equipment Resource Management
    • Tasking & Assignment system
    • Warehouse and Facilities Tracking & Storage
    • Routing Status, Weather, Operating Conditions
    • Logistics Management: Medical & Supplies
    • Donation Management & Volunteer Coordination
    • Incident Planning & Analysis
    • Financial Tracking
    • Decision Support, Data Consolidation, Report Generation
    Crisis Management System Emergency Management System Baseline Components
  • 6. Tsunami: SAHANA - Relief Management System
  • 7. Psychological Trauma Management Tsunami Memory Drawings by school children Harvard “Trauma Doc” greeting children at Boosa relief camp Teach the Teacher Class Meeting with displaced children at a relief camp
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  • 10. T3 Trauma Timeline Jan 16 1 week 2 weeks 2 weeks 2 weeks 1 Trauma + 1 CRT + ACPA/CNO 2 Trauma + 1 CRT + ACPA/CNO Knowledge X-fer Translation X 3 Customized development Delivery Team 1 Delivery Team 2 7 weeks
    • Goals:
    • Deliver T3 Training to a specific number of camps in specific regions guided by ACPA
    • Estimated class size 30 students
    • Estimated sessions (3) – 2 day classes per instructor
    • Integrated team of local, CRT and ACPA or (CNO designated agency)
    In-country development work 5Ws Logistics & Coordination March 5 Website Reinforcement Scoping
  • 11.  
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  • 13. Incident Command System (ICS) Command & Control System Methodology
  • 14. Emerging Communication Platforms
    • Regional Point of Presence (RPOP) Mobile network core usually on station within 48 to 72 hours of mobilization delivering large scale network services
    • Network Emergency Response Vehicle (NERV) Medium scale network services core usually on station within 24 to 36 hours of mobilization
    • Tactical Communications Kit (TCK) (Model III) Rapid deployable or forward positioned for immediate deployment
    • Fog Cutter (Model D) Highly flexible modules deliver deployed scalable core and extended voice, data and video interoperability as rapidly as 24 hours
  • 15.
    • US Congressional Report – Independent subcommittee study 12/05:
    • A $1 investment in hazard mitigation provides $4 in future benefits
    Economic and Social Benefits Investing in Pre-Disaster Mitigation
  • 16. COLLABORATION: A recursive process where two or more people or organizations work together toward an intersection of common goals — for example, an intellectual endeavor that is creative in nature—by sharing knowledge, learning and building consensus. Brent H. Woodworth
  • 17.
    • New Horizons
    • SAHANA: Filling the GAPS
    • Expansion, Prioritization,
      • Validation, Task Completion, Testing, Enhancement
    • New Concepts
    • InLET and VIEWS:
    • Advancements in GIS and visual damage assessment.
    • The Global Centre for Humanitarian Services:
    • Collaboration: Government, Academics,
    • Scientists, Business, NGO’s, and Industry Professionals.
  • 18. I N LET (Internet Loss Estimation Tool) High Speed Disaster Modeling for Preparedness and Proactive Response Management
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    • 37 Seconds Later
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  • 45. Show platform zoomed out in VIEWS Zoom in Arrow to show where image appears Pull up the image of an intact platform Move to the one that broke away
  • 46.  
  • 47. Views HD system: Able to “verify” no damage at water treatment plant
  • 48. Views HD systems: Able to “verify” no damage at bridge locations
  • 49. GlobalViews: Homepage
  • 50. Building damage results
  • 51. Road block due to debris
  • 52. International Collaboration Building a new model for sustainability and resilience
  • 53. History: Setting the Groundwork
    • Over the past two years a collaborative team of leading international NGO’s, corporations, universities, and scientific institutions have been meeting to discuss the establishment of a global disaster response and risk reduction center.
    Brent H. Woodworth
  • 54. The Global Centre for Humanitarian Services
    • “ The Global Center for Humanitarian Services” (a 501c-3 international non-profit organization – in the process of being officially registered) will act as an independent, non-bias, international center focused on collaborative efforts in data collection, information sharing, and crisis management support.
    Brent H. Woodworth
  • 55. Humanitarian Cloud Project
    • Intended to significantly boost the capacity of the world to respond to and mitigate disasters, the center will act as an information clearing house for local, national, and international disasters, and will provide a coordination center to build capacity and awareness of both disasters and disaster risk reduction.
    Brent H. Woodworth
  • 56. Humanitarian Cloud Project
    • The heart of the Humanitarian Cloud is the audacious goal of creating a one-stop shop for emergency response information for the globe.
    • The system is conceived as an on-line suite of tools and systems which will assemble data in a myriad of forms.
    Brent H. Woodworth
  • 57. Humanitarian Cloud Project
    • The Humanitarian Cloud information system will allow emergency responders and planners anywhere on the planet to have access to real-time information about local, national, and international emergencies.
    Brent H. Woodworth
  • 58. Humanitarian Cloud Project Brent H. Woodworth
  • 59. NetHope - Connectivity Explorer Brent H. Woodworth
  • 60. Data Collection The recent growth in GIS (Geographical Information System) technology is only beginning to impact the humanitarian sector. While paper-based surveys and assessments have been a part of development and relief programmes for many years, Agencies have started the transition to more accurate and effective electronic solutions. Brent H. Woodworth
  • 61. Cloud services Dynamic information By developing a mash-up of humanitarian information. Impending risks and immediate alerts can be distributed to the Public, Governments, Development & Relief agencies, and the Private sector through existing telecommunications infrastructure. Think tanks By making humanitarian information available through a managed service. Think tanks outside the Humanitarian industry can assist in trend, cause and effect, impact and ROI analysis from any location in the world. Social Data Collection / mining Social networking solutions can be linked or developed to enhance research data through humanitarian web 2.0 communities. TeleCentres/computer centre's are being implemented across the developing world at a rapid pace developing the foundation for data mining opportunities. Brent H. Woodworth
  • 62. Portfolio of services Rapid Assessment : In order to rapidly assess relief programme requirements, the humanitarian sector requires a solution to quickly collect and transfer information from the field to a central reporting system. Project Design, Monitor & Evaluation : The goal is to produce a service for data capture and storage based on standard sets of information that can be quantified to ensure development programmes are meeting the needs of beneficiaries and evaluated for effectiveness. Brent H. Woodworth
  • 63. Portfolio of services Security Tracking: To ensure the safety of relief staff, agencies are implementing field security tracking systems. By sharing security incidents agencies will be able to track dangerous routes, avoid conflict zones and ensure efficient movement of relief goods and staff. Human Resources Information System: In large-scale relief operation, Agencies will rapidly hire between 500 and 1000 new employees. Current systems are not flexible making for significant time delays in placing staff in the field. Brent H. Woodworth
  • 64. Portfolio of services Fleet Management: Developing a service to track movement, lease agreements, fuel consumption, maintenance records, high risk routes (car jacking) and insurance information. Customer Services: To ensure agencies are meeting the needs of beneficiaries, a system is required to track predefined key performance indicators. This system will be web-based and available in “Community Centres” / “Telecentres” or through mobile kiosk systems. Brent H. Woodworth
  • 65. Portfolio of services Missing person / Trace N’ Track register : Providing the Humanitarian industry with a standard missing person registry will allow agencies to work together to reunite families. Shelter Management: : As IDP’s (Internally Displaced People) are placed in temporary shelters, the need for a tool to manage the needs of the community would greatly assist the Humanitarian industry. Brent H. Woodworth
  • 66. Portfolio of services Global Supply Chain: An integrated service that includes a Warehouse module, Online store, Procurement module and Trace N’ Track would greatly assist in the delivery of relevant goods quickly and efficiently. Connectivity: Connectivity remains the “Achilles heal” of the Humanitarian industry. Development of a global architecture for voice and data communications following industry standards will enable agencies to share bandwidth, develop shared service centres and eventually enable a global Humanitarian ISP. Brent H. Woodworth
  • 67. Portfolio of services Education : Professional degree and certification programmes are required to ensure consistency and quality of field practitioners. Food Distribution: As food and fuel prices continue to rise, poor households that were already struggling to afford basic foods are being pushed deeper into poverty, while many newly vulnerable groups are emerging — particularly in urban areas. More than 800 million people in developing countries experience hunger daily. Brent H. Woodworth
  • 68. Portfolio of services Shelter management : In international law it is the responsibility of the government concerned to provide assistance and protection for the IDPs in their country. However, as many of the displaced are a result of civil conflict and violence or where the authority of the central state is in doubt, there is no local authority willing to provide assistance and protection. Refugee tracking system: Current global migration patterns are particularly complex, involving not just refugees, but also millions of economic migrants seeking a better way of life. Brent H. Woodworth
  • 69. Implementation plan
    • Five Year Implementation Plan
      • Phase I Development
      • Design specification
      • Interface Design
      • Interface Specification
      • Interface Implementation
      • Model Development/Integration
      • Scenario Development Environment
    Brent H. Woodworth
  • 70.
    • Remain Calm – Think Clearly
    • Respond Decisively – Take Action
    • Do not blame or accuse others
    • Show patience and compassion
    • Maintain your sense of humor
    • Tell the truth, Communicate clearly
    • Do your best work
    • Build and follow your plan effectively
    • Do not overburden yourself - delegate
    • Demonstrate Leadership and Confidence
    Top 10 Rules of Crisis Management
  • 71. Brent Woodworth Global Crisis Services, Inc. [email_address] +1-818-585-5995 cell +1-818-575-6654 Skype bwoodworth001 Skype id Thank You