British Library Document Supply
..“a changing service for a changing landscape”

Samantha Tillett – Head of Business Devel...
British Library Document Supply
..“a changing service for a changing landscape”

• BL Document Supply – purpose?
• Our tra...
The British Library - The World’s Knowledge
One of the largest document
supply services in the world.
Secure e-delivery an...
“We exist for everyone who wants to do research for
academic, personal or commercial purposes”

www.bl.uk

4
The Past - 50 years of Document Supply.

www.bl.uk

5
The Future? Traditional document supply model declining and
Public Good (HE) proportion increasing
Document Supply Demand
...
The Future? Library of last resort for the hard to find or ….
reinvent a new identity that leverages USPs and caters for a...
New Direction – a fundamental review undertaken in order to
reassess the strategic direction and redefine the business mod...
BLDSS Brand – epitomises trust, reliability and compliance, but
also …

Perception - traditional service, not easy to use ...
Business Model- introduce differential pricing from 1

st

Aug 2013,

expand available electronic and work closely with cu...
Technology – the BLDSS system is now live. Ordering via machine to
machine (with API option) or on-line.

www.bl.uk

11
Benefits – in terms of the new service proposition, what are the
benefits in terms of Public Good users and also for the B...
Next Steps – where should the service be looking to plan in the
near future?

• Plug-in-less DRM
• More (and more) electro...
Thank you, any questions?

Contact details:
Samantha Tillett – Head of Business Development
samantha.tillett@bl.uk

www.bl...
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British Library Document Supply: A changing service for a changing landscape (Open Day, 24th Oct 2013)

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Samantha Tillett (Head of Business Development, Information Services, British Library) - As a crucial service provider, Samantha will share more on how the British Library is evolving to meet the needs of it's customers in the rapidly changing landscape of copyright and document supply.

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  • British Library Document Supply: A changing service for a changing landscape (Open Day, 24th Oct 2013)

    1. 1. British Library Document Supply ..“a changing service for a changing landscape” Samantha Tillett – Head of Business Development
    2. 2. British Library Document Supply ..“a changing service for a changing landscape” • BL Document Supply – purpose? • Our track record .. • What does the future hold? What do customers want? • New strategic direction – 3 pillars • Benefits and next steps • Q and A www.bl.uk 2
    3. 3. The British Library - The World’s Knowledge One of the largest document supply services in the world. Secure e-delivery and ‘just in time’ digitisation enables desktop delivery within 2hrs National library of the UK. Serves researchers, business, libraries, education & the general public Over 250 years of collecting. Beneficiary of legal deposit, and £14m annual acquisitions budget 150 million collection items Generates value to the UK economy each year of 5.0 times public funding Collection includes over 2m sound recordings, 5m reports, theses and conference papers, the world’s largest patents collection Collection fills over 600km of shelving and grows at 11km per year Terabytes of digital material through voluntary deposit www.bl.uk Helping people advance knowledge to enrich lives 3
    4. 4. “We exist for everyone who wants to do research for academic, personal or commercial purposes” www.bl.uk 4
    5. 5. The Past - 50 years of Document Supply. www.bl.uk 5
    6. 6. The Future? Traditional document supply model declining and Public Good (HE) proportion increasing Document Supply Demand Proportion from Public Good 100% 90% 80% 70% 60% 50% 40% 30% 20% 10% 0% 2007 2009 2012 Public Good Commercial Other Non-UK www.bl.uk 6
    7. 7. The Future? Library of last resort for the hard to find or …. reinvent a new identity that leverages USPs and caters for a need. Source - Ithaka S+R | Jisc | RLUK UK Survey of Academics 2012 “When you want a monograph or journal article that you do not have immediate access to through your college or university library’s physical or digital collections, how often do you use each of the following methods to seek access to that material–often, occasionally, rarely, or never?” Percent responding that they use the following methods “often” or “occasionally.” Document Supply Services and ILL still an important access route www.bl.uk BL Document Supply can be a convenient extension of the university library - see technology later 7
    8. 8. New Direction – a fundamental review undertaken in order to reassess the strategic direction and redefine the business model Technology BL Brand (trust & compliance) BL Brand (trust & compliance) Business Model Continuous Improvement www.bl.uk 8
    9. 9. BLDSS Brand – epitomises trust, reliability and compliance, but also … Perception - traditional service, not easy to use but good access to long tail Reality – Hybrid service, easy to use with extensive collection Critical Success Factors? Factor Previous Future Compliance 100% - no compromise 100% - no compromise Breadth of content Extensive collection 30% digital, 70% scanned print Extensive collection 50 / 50 with increasing digital Quality* All B/W scanned print Born digital, colour scanned print or black and white as appropriate Speed* 5 working days - standard Immediate download for born digital Value for money ** Single pricing, B/W images, longer delivery times Improved speed and quality with a lower price for “e” + * See Technology slides later ** See Business Model – next slide www.bl.uk 9
    10. 10. Business Model- introduce differential pricing from 1 st Aug 2013, expand available electronic and work closely with customers New Pricing Model:•Differential pricing from 1st Aug 2013 (electronic different to scanned print) •Expand corpus of available electronic content •Populate search engines, library systems with BL (article level) catalogue.   •Customer Account option – as now, but with mediation •Pay as You Go option (see next) www.bl.uk 10
    11. 11. Technology – the BLDSS system is now live. Ordering via machine to machine (with API option) or on-line. www.bl.uk 11
    12. 12. Benefits – in terms of the new service proposition, what are the benefits in terms of Public Good users and also for the British Library Customer BL Transparent pricing – informed choices Reliable and sustainable Real time availability and delivery options Increased efficiencies More streamlined workflows API allows embedding BLDSS Platform to build on future system into work flow products and services More electronic = quality + speed + value for money www.bl.uk Caters for a need 12
    13. 13. Next Steps – where should the service be looking to plan in the near future? • Plug-in-less DRM • More (and more) electronic content • Integration of other services • Partnerships – e.g. with Talis • Digital signatures www.bl.uk 13
    14. 14. Thank you, any questions? Contact details: Samantha Tillett – Head of Business Development samantha.tillett@bl.uk www.bl.uk 14
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