Dorothy Atherton TAUG June 2013 Talis Aspire Digitised Content

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Talis Aspire Digitised Content (TADC): from request to delivery (Dorothy Atherton, Nottingham Trent University)
Nottingham Trent University is one of three sites which have been piloting the Talis Aspire Digitised Content (TADC) module since September 2012. This session will include a review of how using TADC will change the experience of academics, students and library staff involved in the digitisation service and a consideration of possible developments for the future. It will also consider measurements could be used to make an objective evaluation of the benefits and drawbacks of moving from our current system to TADC.

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Dorothy Atherton TAUG June 2013 Talis Aspire Digitised Content

  1. 1. June 25, 20131Enhancing life-long learning, teaching and research throughinformation resources and servicesTuesday, 25 June 13
  2. 2. 2Dorothy Atherton, Services Manager - Resource Acquisitions and SupplyTalis Aspire Digitised Content(TADC): from request to delivery– How to move on from the Pilot?Tuesday, 25 June 13
  3. 3. June 25, 2013Overview• Where are we now?• Next steps• 3 areas for consideration:– Improvements– Rollout– Measuring the value of TADC• Summary3Tuesday, 25 June 13
  4. 4. June 25, 2013Where are we now?4Tuesday, 25 June 13
  5. 5. June 25, 2013Where are we now?4330 live requests on system153 transferred from PackTracker177 ‘born’ on TADC76 modules representedAll 9 schools6654 studentsTuesday, 25 June 13
  6. 6. June 25, 2013Where are we now?Academics making requestsAll new requests going through TADCAcademics, students and library staff have all experienced TADC and fed back4330 live requests on system153 transferred from PackTracker177 ‘born’ on TADC76 modules representedAll 9 schools6654 studentsTuesday, 25 June 13
  7. 7. June 25, 2013Wrapping up the pilot5Tuesday, 25 June 13
  8. 8. June 25, 2013Wrapping up the pilot•Preparing for import of legacy requests5Tuesday, 25 June 13
  9. 9. June 25, 2013Wrapping up the pilot•Preparing for import of legacy requests•Ready to test rollover process5Tuesday, 25 June 13
  10. 10. June 25, 2013Wrapping up the pilot•Preparing for import of legacy requests•Ready to test rollover process•Ready to roll out to all academics5Tuesday, 25 June 13
  11. 11. June 25, 2013Wrapping up the pilot•Preparing for import of legacy requests•Ready to test rollover process•Ready to roll out to all academics•Ready to sign on the dotted line!5Tuesday, 25 June 13
  12. 12. June 25, 20133 questions:6Tuesday, 25 June 13
  13. 13. June 25, 20133 questions:6How can the product beimproved even further?Tuesday, 25 June 13
  14. 14. June 25, 20133 questions:6How can the product beimproved even further?How can we complete a 100%rollout?Tuesday, 25 June 13
  15. 15. June 25, 20133 questions:6How can the product beimproved even further?How can we complete a 100%rollout?How can we measure thereal value of TADC?Tuesday, 25 June 13
  16. 16. June 25, 2013Improvements?7Tuesday, 25 June 13
  17. 17. June 25, 2013Improvements?• Import and rollover7Tuesday, 25 June 13
  18. 18. June 25, 2013Improvements?• Import and rollover7Tuesday, 25 June 13
  19. 19. June 25, 2013Improvements?• Import and rollover• Reporting7Tuesday, 25 June 13
  20. 20. June 25, 2013Improvements?• Import and rollover• Reporting7Tuesday, 25 June 13
  21. 21. June 25, 2013Improvements?• Import and rollover• Reporting• Better integration of TADC and TARL7Tuesday, 25 June 13
  22. 22. June 25, 2013Improvements?• Import and rollover• Reporting• Better integration of TADC and TARL7Tuesday, 25 June 13
  23. 23. June 25, 2013Improvements?• Import and rollover• Reporting• Better integration of TADC and TARL• 2 way communication with academic from within TADC7Tuesday, 25 June 13
  24. 24. June 25, 2013Improvements?• Import and rollover• Reporting• Better integration of TADC and TARL• 2 way communication with academic from within TADC7Tuesday, 25 June 13
  25. 25. June 25, 2013Improvements?• Import and rollover• Reporting• Better integration of TADC and TARL• 2 way communication with academic from within TADC• Facility to add manually to the request log7Tuesday, 25 June 13
  26. 26. June 25, 2013 Build on existing enthusiasm Easier to manage Would allow face-to-facetraining Provide an opportunity forcollaboration between IR andALT Gradual build up of pool ofknowledge amongstacademics• Use as relaunch of thedigitisation service Chance to provide a moreconsistent service for allstudents across all modules Bring on board more peopleall at once, so Fewer face to face sessions,more group training8Tuesday, 25 June 13
  27. 27. June 25, 2013 Build on existing enthusiasm Easier to manage Would allow face-to-facetraining Provide an opportunity forcollaboration between IR andALT Gradual build up of pool ofknowledge amongstacademics• Use as relaunch of thedigitisation service Chance to provide a moreconsistent service for allstudents across all modules Bring on board more peopleall at once, so Fewer face to face sessions,more group training8Phased Rollout?Tuesday, 25 June 13
  28. 28. June 25, 2013 Build on existing enthusiasm Easier to manage Would allow face-to-facetraining Provide an opportunity forcollaboration between IR andALT Gradual build up of pool ofknowledge amongstacademics• Use as relaunch of thedigitisation service Chance to provide a moreconsistent service for allstudents across all modules Bring on board more peopleall at once, so Fewer face to face sessions,more group training8Phased Rollout? Or Big Bang?Tuesday, 25 June 13
  29. 29. June 25, 2013 Build on existing enthusiasm• Use as relaunch of thedigitisation service Chance to provide a moreconsistent service for allstudents across all modules Bring on board more peopleall at once, so Fewer face to face sessions,more group training8Phased Rollout? Or Big Bang?Tuesday, 25 June 13
  30. 30. June 25, 2013 Build on existing enthusiasm Easier to manage• Use as relaunch of thedigitisation service Chance to provide a moreconsistent service for allstudents across all modules Bring on board more peopleall at once, so Fewer face to face sessions,more group training8Phased Rollout? Or Big Bang?Tuesday, 25 June 13
  31. 31. June 25, 2013 Build on existing enthusiasm Easier to manage Would allow face-to-facetraining• Use as relaunch of thedigitisation service Chance to provide a moreconsistent service for allstudents across all modules Bring on board more peopleall at once, so Fewer face to face sessions,more group training8Phased Rollout? Or Big Bang?Tuesday, 25 June 13
  32. 32. June 25, 2013 Build on existing enthusiasm Easier to manage Would allow face-to-facetraining Provide an opportunity forcollaboration between IR andALT• Use as relaunch of thedigitisation service Chance to provide a moreconsistent service for allstudents across all modules Bring on board more peopleall at once, so Fewer face to face sessions,more group training8Phased Rollout? Or Big Bang?Tuesday, 25 June 13
  33. 33. June 25, 2013 Build on existing enthusiasm Easier to manage Would allow face-to-facetraining Provide an opportunity forcollaboration between IR andALT Gradual build up of pool ofknowledge amongstacademics• Use as relaunch of thedigitisation service Chance to provide a moreconsistent service for allstudents across all modules Bring on board more peopleall at once, so Fewer face to face sessions,more group training8Phased Rollout? Or Big Bang?Tuesday, 25 June 13
  34. 34. June 25, 2013 Build on existing enthusiasm Easier to manage Would allow face-to-facetraining Provide an opportunity forcollaboration between IR andALT Gradual build up of pool ofknowledge amongstacademics• Use as relaunch of thedigitisation service Chance to provide a moreconsistent service for allstudents across all modules8Phased Rollout? Or Big Bang?Tuesday, 25 June 13
  35. 35. June 25, 2013 Build on existing enthusiasm Easier to manage Would allow face-to-facetraining Provide an opportunity forcollaboration between IR andALT Gradual build up of pool ofknowledge amongstacademics• Use as relaunch of thedigitisation service Chance to provide a moreconsistent service for allstudents across all modules Bring on board more peopleall at once, so8Phased Rollout? Or Big Bang?Tuesday, 25 June 13
  36. 36. June 25, 2013 Build on existing enthusiasm Easier to manage Would allow face-to-facetraining Provide an opportunity forcollaboration between IR andALT Gradual build up of pool ofknowledge amongstacademics• Use as relaunch of thedigitisation service Chance to provide a moreconsistent service for allstudents across all modules Bring on board more peopleall at once, so Fewer face to face sessions,more group training8Phased Rollout? Or Big Bang?Tuesday, 25 June 13
  37. 37. June 25, 2013Measuring the value of TADC9Tuesday, 25 June 13
  38. 38. June 25, 2013Measuring the value of TADC9Tuesday, 25 June 13
  39. 39. June 25, 2013Measuring the value of TADC9Compliance with CLA licenceTuesday, 25 June 13
  40. 40. June 25, 2013Measuring the value of TADC9Compliance with CLA licenceCopyright awarenessTuesday, 25 June 13
  41. 41. June 25, 2013Measuring the value of TADC9Compliance with CLA licenceCopyright awarenessUser experience:Tuesday, 25 June 13
  42. 42. June 25, 2013Measuring the value of TADC9Compliance with CLA licenceCopyright awarenessUser experience:AcademicsStudentsLibrary StaffTuesday, 25 June 13
  43. 43. June 25, 2013Financial10Tuesday, 25 June 13
  44. 44. June 25, 2013Financial•Cost of software10Tuesday, 25 June 13
  45. 45. June 25, 2013Financial•Cost of software•Staff time– Time spent processing original request– Time spent scanning and creating clean PDF– Time spent attaching cover sheet and uploading– Time spent rolling over at year end– Time spent processing requests ultimately rejected– Time spent corresponding with academics– Time wasted in peaks on troughs of annual digitisation cycle10Tuesday, 25 June 13
  46. 46. June 25, 2013Compliance with Licence11Tuesday, 25 June 13
  47. 47. June 25, 2013Compliance with Licence• Can this be measured?11Tuesday, 25 June 13
  48. 48. June 25, 2013Compliance with Licence• Can this be measured?• Concierge checks against authority sources and applies rules11Tuesday, 25 June 13
  49. 49. June 25, 2013Compliance with Licence• Can this be measured?• Concierge checks against authority sources and applies rules• TADC is context sensitive11Tuesday, 25 June 13
  50. 50. June 25, 2013Compliance with Licence• Can this be measured?• Concierge checks against authority sources and applies rules• TADC is context sensitive• Less decision-making responsibility for staff11Tuesday, 25 June 13
  51. 51. June 25, 2013Compliance with Licence• Can this be measured?• Concierge checks against authority sources and applies rules• TADC is context sensitive• Less decision-making responsibility for staff• Allows more flexible working11Tuesday, 25 June 13
  52. 52. June 25, 2013Compliance with Licence• Can this be measured?• Concierge checks against authority sources and applies rules• TADC is context sensitive• Less decision-making responsibility for staff• Allows more flexible working• Sentry controls access11Tuesday, 25 June 13
  53. 53. June 25, 2013Compliance with Licence• Can this be measured?• Concierge checks against authority sources and applies rules• TADC is context sensitive• Less decision-making responsibility for staff• Allows more flexible working• Sentry controls access• Secure storage in the vault gives us much more control11Tuesday, 25 June 13
  54. 54. June 25, 2013Compliance with Licence• Can this be measured?• Concierge checks against authority sources and applies rules• TADC is context sensitive• Less decision-making responsibility for staff• Allows more flexible working• Sentry controls access• Secure storage in the vault gives us much more control• More automation of the rollover process will give a better chance ofthis process being completed and done properly11Tuesday, 25 June 13
  55. 55. June 25, 2013Compliance with Licence• Can this be measured?• Concierge checks against authority sources and applies rules• TADC is context sensitive• Less decision-making responsibility for staff• Allows more flexible working• Sentry controls access• Secure storage in the vault gives us much more control• More automation of the rollover process will give a better chance ofthis process being completed and done properly• Talis are working closely with the CLA to solve problems (eg print/download buttons)11Tuesday, 25 June 13
  56. 56. June 25, 2013User ExperienceAcademics• Ease ofrequestingStudents• Betterservice forLibraryStaff• Academics12Tuesday, 25 June 13
  57. 57. June 25, 2013MetricsFeedback• Surveys• QuestionnEngagement• No ofdigitisationStatistics• Measurethroughput13Tuesday, 25 June 13
  58. 58. June 25, 2013What will success look like?• Increased engagement with the RLMS (staff and students)• Evidence of increasing satisfaction with the digitisation service• Evidence of high levels of use of digitised documents• Increased word of mouth pressure from students• More digitisation requests• Fewer rejected requests• Fewer complaints• Improved throughput times• Hitting 100% of need by dates• More flexible use of staff• Getting into less trouble with the CLA!• Improved scores in student satisfaction surveys14Tuesday, 25 June 13
  59. 59. June 25, 2013Want to know more about TADC?dorothy.atherton@ntu.ac.uk15Or………Tuesday, 25 June 13
  60. 60. June 25, 2013Talis Aspire Digitised Content Open Day• Hosted by NTU on 24th October 2013• Learn more about what early customers have achieved• Presentations and meet-and-greet with the CopyrightLicensing Agency and British Library• Roadmap review and update“We’re very much looking forward to taking part in the TalisAspire Digitised Content Open Day and will be on hand toanswer questions on the CLA licence.”Sarah Brear, The Copyright Licensing AgencyTuesday, 25 June 13

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